The young lady who answered the phone was SO POLITE and helpful each time my husband and I called. We called on Monday to ask for someone to come out, they were supposed to come Tuesday, they never showed up, we called on Wednesday, we were told they would come at 1:30 on Thursday, they never showed up. I called on Friday morning and spoke with the same young lady who again, was very polite, I informed her of what had happened and I ASKED, "please let us know if we need to go ahead and find someone else if you all will not be able to come out instead of telling us you are coming and never show up" she even said, " I am sorry I thought we were coming out yesterday let me find out." LARRY the owner picked up the phone with a very RUDE tone and told me to, "go ahead and find someone else I am going to go ahead and put a can on this now since you told her you would go somewhere else!" I tried to tell him I was only ASKING if I needed to go elsewhere for them to be honest with me instead of stringing us along, HE HUNG UP ON ME! I called back and he picked up and I said, "You as a business owner just hung up on a customer and you were very rude, I attempted to clarify and tell him that I was not THREATENING to go elsewhere I was ASKING if we needed to for them to be honest" since they had said multiple times they were coming and my husband took off work to wait for them one of the days that THEY scheduled the time for. He repeatedly cut me off was very abrupt and rude telling me, "I opened up this can and he was putting a lid on it" I have NEVER been spoken to by an OWNER, at one point I tried to ask him WHY they never showed up on Thursday at 1:30 and he said, " I am not retarded I do not need you to repeat your question to me" I told him how inappropriate he was for using the word retarded and that I asked the question because I wanted an answer to it, he informed me they just didn't want to drive to where we lived which is 33.2 miles from my house. I told him he should have been honest to begin with and that this entire conversation was disrespectful, that I only came to him because a family member recommended him and they did work for us last year that I preferred the same technician come look at it since we liked him and he did great work. None of this seemed to matter to Larry. I have never left a review about a business EVER but THIS needed to be addressed so others know not to spend their hard earned money with someone that speaks to their REPEAT customers in such a way.
** Yelp is showing that we are from California, that is incorrect we are from Virginia, right on the VA/NC border. read more