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    CarMax

    2.6 (605 reviews)
    Open 9:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    Christian T.

    Came here Nov 2024 Super friendly staff, was greeted accordingly. I previously had been in search for a new car for a long time now and we wanted to check out CarMax. Alexis was super kind and friendly she made the experience super good. It's not like a traditionally dealership where's they try to upscale and suprise you with additional markups. The car you see there is the car that the price is going for. Unfortunately I don't think you can haggle the price lower, that's what they list their car for. Inside is clean and smells good as well. You can schedule an appointment via online and also schedule test drives or even do paper work prior to coming to get your vehicle and such. After a few hours decided to pick the car that was the most affordable and most reasonable and good condition. Ended up walking a way with a gently used, new to me Tesla Model 3. Could not be any happier with the smooth process and friendly staff. Highly recommend.

    Completely lowballed me, thankfully I received an appropriate appraisal via CarGurus!
    Raheem A.

    While looking for a great deal on a certified pre-owned BMW 840i Gran Coupe, I decided that I should start the process of selling my current vehicle (2016 Lexus GS 200T). Based on my previous experience with selling a vehicle to the local CarMax, I figured that I would do the same this time around. Also, the local CarMax had a BMW 840i Gran Coupe in inventory, so I figured that I would test drive the car to see if it was actually what I wanted. Without an appointment, my son and I showed up to receive an appraisal on my Lexus and test drive the BMW. Upon arrival, we were greeted by an employee at the main desk who inquired about our visit and put us on a waiting list. While waiting to be called, my son and I explored the plethora of vehicles (including the 840i). Roughly 30 minutes later, my name was being called on a loudspeaker. Once inside, we were greeted by an employee named Daniel who would assist with initiating the appraisal process and the test drive of the 840i. Daniel asked questions regarding the vehicle's condition (very good condition) and I advised him that the vehicle did have a few modifications (lowered suspension, chrome delete, carbon fiber steering wheel). Simultaneously, he obtained the keys to the 840i so that we could test drive it while my car was being appraised. Here is where things got a little weird. Before handing the keys over to the 840i (FYI CarMax allows you to test drive the car by yourself, which I absolutely love for many reasons), he told me that the 840i was a very nice car and that I needed to make sure that my test drive did not exceed 15 minutes. Let me preface this by saying that I'm not a sensitive person (no offense to my sensitive brothers and sisters); however, his tone sounded very condescending. Almost as if I was a child that did not have any responsibilities, not an almost 40 year old, married father who is gainfully employed (I say that with a humble tone). After the "lecture", I took the keys and my son and I proceeded with the test drive. Thankfully, traffic was scarce, so I was able to put the car on the freeway, open it up a bit, and park it into my garage...it was significantly longer and wider than my current car, so I figured that I should see if it could fit into my garage. My son and I were super pleased with the car and I was sold that it would be the next car for me. Returning to the dealership, Daniel handed me the $15,500 (pretty low in comparison to the Kelly Blue Book value) appraisal offer good for 7 days (the car was appraised by James M.). Although, I liked the 840i that we test drove, I was not fond of the above market asking price that the vehicle was listed at (CarMax has a no-haggle rule). I was highly disappointed by the customer service that we received at this CarMax. Maybe comparison truly is the thief of joy, because I vividly remember how friendly the employees were when I sold my vehicle at this CarMax in 2018. Also, I learned that CarMax does not always offer the highest amount. I ended up submitting an appraisal inquiry via CarGurus and receiving over $2k more for my Lexus (please reference my review for Niello BMW). CarMax of South Sacramento, you must do better!

    December 2020

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    3 months ago

    Sold our car today. Stressless, seamless and easy and got the amount we hoped for. A great place to buy a car and a great place to sell one.

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    Review Highlights - CarMax

    If the payments sound great you test drive the car when you go down and the whole process takes about an hour.

    Mentioned in 18 reviews

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