I had such a great buying experience at Audi Elk Grove and wanted to share! I was not the easiest client because I was indecisive, and I hate to feel like I'm wasting anyone's time. My husband initially stopped by on his way to work to check out a car we saw online, since my Q5 was totaled last year and I'm finally ready to buy again. Unfortunately, the car had sold the day before, but John (salesperson) was super helpful. He took my husband's info, followed up, and sent over a few comparable listings. One of them caught my eye right away because I loved the interior color. We came in to check it out, and although it was John's day off, Chris stepped in to help us. I forewarned him that my husbands more into the car than I am, I'm not set on it. I looked at both the Q5 and SQ5 but realized they were a bit too small now that we have a newborn and need space for an additional car seat. Chris showed us the Q7 we originally came in to look at, test drove it, but I wasn't quite ready to make a decision yet. We spent the whole day shopping around, and when we came back around 6pm, Chris welcomed us back with so much patience. He showed us the car again, offered another test drive, and never once made me feel pressured. I ended up going with the Q7...and I'm SO happy I did! I went to look at the bmw X3 and other mini SUV's and I kept thinking of this one. I really want to highlight how amazing both John and Chris were. John stayed involved behind the scenes, helping my husband over the phone to make sure everything ran smoothly. Chris gave me the full car buying experience (which I told him I usually leave to my husband!), explained everything clearly, including the engine for life policy, and truly made me feel comfortable every step of the way. What stood out the most was his honesty because he even said he didn't want to sell me a car I wasn't sure about. That meant a lot. I needed that time to step away and compare options, and when I came back, I knew it was the right choice. To top it all off, Chris had the car fully detailed, stayed past closing, and even put a bow on it for photos. Such a thoughtful touch! Overall, this was such a smooth and positive experience. If you're in the market for an Audi, I highly recommend asking for Chris or John here at Elk Grove Audi and you'll be in great hands! read more

I am extremely frustrated with my experience. I purchased my vehicle back in September and, months later, I still have not received my license plates. This is completely unacceptable. I have called multiple times and have repeatedly been told that a manager would return my call, yet I have not received a single follow-up. The lack of communication and accountability is very disappointing, especially for a brand like Audi that is supposed to provide a high level of customer service. At this point, I feel ignored and let down. This situation should have been resolved long ago, and I expect immediate attention to this matter. I would not recommend this dealership based on my experience. read more

The is a review for Matt from sales and for Richard and the service department. All of my interactions thus far have been stellar. Buying process was easy and smooth and the service team have been excellent. Being able to rely on the team at Elk Grove Audi has made my experience so much more enjoyable. Matt made my purchasing experience relaxing and stress free, even threw a bow on the car for when my family came to pick it up. The kids loved that! When I had a small issue to take care of, Richard was able to squeeze me in and the service technicians handled it with ease. Confidence inspiring to say the least! Appreciate it very much! Highly recommend! B9 SQ5 read more

Brand new Car keeps having electrical issues, factory glue not right, service team doesn't effectively communicate time which is inconsiderate to the customer on a strict schedule. Just disappointing experience wish I bought a different vehicle completely due to the lack of service/snub read more

This is our second Audi that we have purchased from Elk Grove Audi. We would like to commend Chris who helped us locate the vehicle of our choice and delivered commendable customer service from the beginning to end of our purchase. read more

Financed plenty cars in my life. I was expecting the average experience from car salesmen. These guys must be passionate about what they do because buying a car never been so easy and stress free. No hassle, no games or gimmicks. They treated me with upmost respect and that went a long way for me. I loved my experience, I'd recommended this Audi, wish I had visited sooner. Thank you Audi, especially John and Britt they make a great team and gave this dealership a great look. Perfect representation. read more

This dealership misrepresented the vehicle, ignored my commercial needs, and kept me waiting over 40 days with no support--definitely not recommended. read more

This is a review for Liew, Richard, and Jacob in the service department. Liew (who is new to Audi, was great and is an excellent addition to the Audi Team.) and Richard were awesome. Both were very friendly and fun to work with. My car was done several days sooner than expected. Jacob, who serviced my car, did an awesome job. I HIGHLY recommend EGA for both sales and service. I won't take my car to any other Audi dealer for service. I've been a decades-long customer of Audi and EGA, and I've had only one bad experience with them in all of that time. . Thanks to everyone. You're all appreciated. read more

I can't say enough good things about Parish! He made the entire experience for me and my husband absolutely wonderful. We were hesitant coming in, as we didn't have a great experience at another Audi dealership but from the moment we arrived, Parish was so kind, patient, and attentive. He never rushed us or made us feel pressured in any way, which we truly appreciated. Parish took the time to explain all the features of my Audi Q6 e tron in great detail, making sure we felt comfortable and confident with our choices. Prince from financing was incredibly knowledgeable and explained everything so clearly and simply, which made the whole process stress-free and easy to understand. We had such a kind and genuine experience, and it truly made this the best car dealership experience we've ever had. If you're looking to buy an Audi, I would absolutely recommend coming to Audi Elk Grove and working with Parish and Prince! You'll be in great hands! read more

I've owned 3 Audis, Lexus, Multiple Toyotas and Hondas. I've test driven many cars with various dealerships (including previously at Elk Grove Audi). Jakobie impressed me with his attitude and enthusiasm. He was knowledgeable on the Audi features, controls, and technology. Although I was mostly interested in the driving experience, Jakobie was prepared and ready to answer the question I raised. I didn't choose to purchased a used vehicle yesterday, but will keep Jakobie in mind as I continue my search for the right vehicle to fit my current needs. read more

Great service at Audi Elk Grove. Vincent was very knowledgeable about the Audi Q3, left buying it! He answered all my questions and made sure to help me set up my car as I was leaving! Also big thanks to Abid the finance manager, he made the car buying process especially the financial aspect of it so much easier and was very kind and fair to my dad and I! Highly recommend! read more

This review is for Richard in the Service Dept. He has been consistent with excellent customer service. There's not been a time I have been in that He makes me and my needs 1st. He understands the customers needs and how important it is to keep it moving even when our cars may not be! When I have to experience any concerns with my vehicle or just questions, Richard is the one I call, because he's going to make the process as effortless as possible. Thank You for your service Richard. I also have to recognize Rodrico and Jalen, both of them have the same work ethics as richard, very easy to talk to always, make me feel comfortable always and show concern. What a great 3 man team you guys have right here! Thanks guys. read more

Service department is good, but finance is a no go. Couldn't get Abid to answer a phone call or return messages for days. Won't use him again. Ended up going to Modesto Audi. read more

Service department is run by crooks, namely Mike Crisel (service advisor), and unprofessionals namely Felipe Fuentes (service manager). This review is long overdue as it was 09/2023 when this took place. As someone who rarely leaves reviews, I m still doing this 2 years later as my experience was so horrible with their service department. For anyone who wants to verify the facts on this review, please feel free to text me at 916-538-2674, I will gladly take the time to substantiate. Short version: Elk Grove Audi damaged my MAF sensor during the oil change (airbox + MAF needs to be removed to get to the oil filter), and essentially held my car hostage and milked additional $700 out of me. I was their dedicated customer from 2008 till 2023, no other dealer or mechanic ever touched my car. Shame on them, these two guys should NOT be in service sector! Long version: I have a 2005 Audi A8 that I have owned since 2006 with only 60k miles, and garage kept (still looks and runs like brand new). Elk Grove Audi is the only dealership that ever worked on it (oil changes, and 2014 major service (waterpump/timing belt/etc.). In 09/23, I dropped off the car for an oil change, perfectly running car with absolutely zero problems of any kind. As part of the oil change service, they did a complementary inspection and recommended tire change soon, no other issues. When I went to pick up the car, the check engine light came on immediately as I started the car. Walked back to Mike Crisel, the service advisor, he had the tech check and said the MAF(mass airflow sensor) wasn't connected properly so they did and it is good now. I get in the car, and the check engine light comes on again as soon as I start it. Walk back again to Mike, he says it is the end of the shift so leave the car and he ll have them check it again. I call Mike multiple times over the next 4 days, he does not call back, or just says he ll have the tech check and get back to me. I went in on 4th day with my phone recording the audio because I didn't trust Mike. He said the MAF is bad, and it must ve been bad before the car came in. I clarified that not only it wasn't bad before, it wasn't even bad when they did a video inspection and send me a text link to it. When I asked to speak to the manager (Felipe Fuentes), he was totally dismissive, and also said I was being rude to his service advisor). I informed Felipe that his service advisor is lying, and if he wants to listen to the whole conversation for that day, I am recording the whole conversation because of the lack of trust I had in Mike. Felipe immediately said we don't talk to customers who record. Even after I laid out all the facts, they said it ll cost $600 change the MAF. He said he ll have a tech call me. Being frustrated and short of options, when the tech called me, I asked them to replace it, and the quote was $600. When I go to pick the car, they added an additional $100 expedite fee. So I paid $700 for something that clearly was damaged by their service guy when he removed the airbox to get to the oil filter. I m a tech executive, and it isn't the $700 that bothers, but rather how Mike and Felipe treated me like I was asking for a freebie although they clearly knew that their tech must ve damaged the sensor when removing/disconnecting it for the oil service. To say the least, I haven't taken any of my cars to them, and that was the last deal I made with Audi. This is coming from a long term Audi enthusiast (2005 Audi A8, 2014 Audi S8, 2017 Audi R8, 2021 Audi RSQ8). read more

Cesar R. was very friendly and welcoming. He took the time to show me different models I was interested in and helped me narrow down the car best suited for me. Cesar truly went above and beyond in every step of the process, from securing the car I wanted to closing the deal. He is extremely personable and highly professional. Cesar and Chance were awesome! I definitely recommend buying from Audi Elk Grove! Thank you again for helping me buy my dream car :) read more

Audi Elk Grove - Car Dealers Near Me - Elk Grove, California

Every time I leave the service center I feel so taken advantage of. I brought my car in multiple times for service. Each time, it seems as though major repairs are required. I regret mentioning my concerns because every time I do I feel like its always used it to their advantage and what should be a routine service always turns into a huge bill. Mike is the only good & rational person to come out of that service center but when he's not there, you're screwed. I'm done owning an Audi. read more

We went here last weekend to look at a used Audi SQ5. We immediately asked how the pricing works and if they negotiate from listed price - we were assured if we were serious about buying that they would. I asked who to talk to, the sales person(Gian) said him. Gian also did not know anything about Audi and wasn't really able to answer questions. We identified missing items to car (covers, spare tire pump, etc) as well as damage including yo front bumper and again said we'd only be interested if the price came down. After our initial visit we had lunch and then returned ready to negotiate. Turns out as we were walking to go talk price he THEN disclosed a there is $2k of additional charges they add to the price (mandatory accessories) but again assured us they would negotiate. After over 2 hrs with them start to finish the best offer they gave was $500 higher than the list price online. (Added $2k and then took off 1.5k and acted like they were working with us) I gave feedback it would have been nice to be upfront and he actually argued he was. Telling someone two mins before you have to disclose something in writing is not being upfront or transparent especially when you were asked the direct question on pricing throughout the interactions. Car was also dirty and didn't event vacuum the cup holders or car and had air freshener that was so strong it made me think someone died or smoked in the car. read more

Great sales team, particularly Christina G. and her Sales Manager. Christina is an Internet sales professional who knows their inventory . We went from "passively interested shoppers" to "buyers" based on their knowledge, approachability, and willingness to work with us to make deal. If buying a car has made you squirm with discomfort at high-pressure tactics and fast-talking, do some research on what you want (presumably an Audi) and then go see Elk Grove Audi. read more

We were just exploring cars without the intention to buy. Cesar was helping us, showing and explaining the differences between the different models. He was very patient and took the time with us. We drove tested 3 cars. It was a very relaxing experience, as we were never pressured into buying like other dealerships. We actually left with a brand new Audi the same day. Chance was also helping us out when Cesar was off when we picked up our car the next day. The experience was also amazing and fun. The staff are especially professional, knowledgeable, honest, and friendly. Thank you Cesar, Chance, Rosa and the team. We certainly will return in the future!! read more

Would not come back after our experiences here. Where to start with the problems we've had. Would not recommend the $200 car detail, or any of the services at all. We left the dealership and the check engine light came on leaving the parking lot, but somehow that ended up being our fault. No one could explain the new damage after our inspection and service with them. Never received a call back from Mike about what happened. Don't bother. read more

Shaif is the best! He provided my husband and I with a superb car-shopping experience today! If you're looking for a NICE car, call Shaif at Elk Grove Audi! I posted a pic of his business card. read more

Audi Elk Grove - Corvettes! - Car Dealers Near Me - Elk Grove, California

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DON'T LEASE A CAR FROM THIS DEALERSHIP!!! I've been regretting it for the last couple of years!! All you experienced car buyers and lessees know that sales reps will do and say just about anything to get your business but once it's gotten, their level of service "can" greatly diminishes. That wasn't the case when I've previously bought from Lexus but Audi was a totally different experience. Great car, bad representatives. I returned a leased vehicle to this dealership in August 2020 and I'm still getting Fastrak Violation Notices for it, in 2022! I've called the dealership, called Audi Financial gone in person to the dealership and spoken to their sales manager, (who was unfortunately no help) he half-heartedly attempted to call an inside person at DMV registration when I was there but the call didn't go through and he didn't offer to follow up, instead he told me to deal directly with Fastrak. Two lengthy letters with full documentation to Fastrak and I'm back at square one. Yup! ALMOST 2 YEARS LATER, and the registration on my returned vehicle is still, unbelievably under my name and Audi has no clue who they sold or transferred the car to, so I'm on the hook or perceived as guilty for all crimes and misdemeanors committed with this car such as: toll violations, moving violations caught on camera etc.. I'm hoping this car is not involved in a hit and run or a smash and grab. Come on Audi, STEP UP and take some responsibility!! Remove my name from the car's reg and pay the toll violations!! Seriously, no one should have to go through this very frustrating and time draining experience. Buyer beware of this dealership! Zero stars. I would give minus stars if I could. read more

So I used to love coming here but this last time probably will be my last time.. no more 90 mile round trips just to come when the service itself is meh... My car was making a weird sound right after I turn it off so I brought it in, also getting an oil change while I'm at it. The service was a prepaid plan so cool, free. The funny noise they diagnosed it and originally was going to charge me like $1000 for it, but found it was under warranty due to CA smog regulations, so free also, cool. They discovered rodent damage and had to replace a wire, $3 part and $372 labor for having to drive my car around to ensure it was functioning properly.. ok this is kind of iffy but ok, I'm impartial toward this, though I'd question the ethics of charging for replacing a set of wires when I also told him my friend was a mechanic if they were willing to just sell me the part (but they recommended against it, of course). The one star review has very little to do with any of that though I shared to be transparent. I had left my FastTrak in the loaner they gave me and called on Monday to let them know. They said they'd look into it and let me know. Come Monday night, no call back. I called Tuesday and left messages, no call back. Repeat on Wednesday and Thursday as well to no avail. Once they collected the money for the wire-repair I was a ghost to them. Absolutely horrible way to treat customers, seeing as I had even told them I needed my FastTrak to navigate through Bay Area traffic the next two weeks. Thanks Rodrigo! read more

Great buying experience. Very Very happy with the sales person, Christina. Very good customer service. They explained everything about how the Audi warranty works. Unlike most warranties, you can take your vehicle to any Audi dealership for warranty work. read more

We were sincerely considering Audi over Acura. But after waiting 30 minutes and still no salesperson to answer our questions and test drive. We decided to do business with Acura. read more

Horrible service. I'd give zero stars, based on my interaction with DAN or DAVID (one of the D names). I called the night before to check on a car they had listed in their inventory, and was told I would be able to go the next day to check it out. It was exactly what I wanted, but there was some sort of discrepancy in the price listed online, versus the price they were asking. They gave me the runaround about how the online price had not been updated. He started asking all of these questions related to what I was looking for in a car, I told him the car I came to see was what I was interested in. I also advised him that he did not need to sell me on anything because I do my research and previously owned an Audi. I also wasn't in the market to purchase that day; just look. I asked to see a different model. At this point, it felt as though we were wasting the salesman's time because he made an excuse and went back inside, he never came back out. You get what you pay for; go to Niello. read more

Service was the worst! Sale Lady Christina whole vibe she was down to earth person real friendly person but Rob was the real problem. Rob Sold me car that wasn't road ready. He sold me a car knowing it need a new A/c condenser and didn't let me know once I got home from the dealership I let Rob know about the problem he said was going to get everything fix and I shall receive a call from him shortly but that never happened After 3 days and 3 calls Rodrigo gave me a call to schedule me in Once I got to the dealership for the repair I was told it would only take a few hours the manager wanted me to reschedule a new service date cause the lift weren't functional at the time mind you I live in Tracy making me waste my time. Rob was quick to take my money for the down payment but not answer my calls overall just a bad experience on buy a car read more

Took our car for service last week. It went down smoothly. Although I thought buying pre-maintenance would cover tire rotation but it didn't had to pay 25$ for it but Leon is awesome. They don't offer shuttle service at this time due to covid 19 so I had to take an uber to my grandma's house to wait for our car. In less than 2 hrs everything is all good got a call from them and my precious car is back. They even clean my windshield! Thanks Audi! So far so good. read more

I communicated with Hanna, their internet manager, and I felt almost right away like I'm being sold a used Cadillac. She gave me a pretty average deal and tried making it look like this was a deal of the century. Also, when I asked what discounts they were providing she proceeded to count the $7,500 tax credit which they have nothing to do with and I may not even qualify for. If this is not a con way of selling cars, I don't know what is. When I confronted her with the fact that her deal was not very good, instead of trying to earn a customer she told me she doesn't want to sell me a car anymore! LOL read more

I just want to begin by saying we Love Audi. We came in to check out Audi Etron. Greeted by a sales person. Told him we are considering Etron Q4 and a model 3. Didn't say this But we were more leaning toward Etron just because there are so many Model 3 out there now. We told him we want to see what are some of the major differences. He relied right away by saying "you know what we tell customers who are considering a Tesla, go, go ahead why don't you go buy a Tesla. Go, go buy a Tesla." We were in shock and I decided to not be rude. But we know we are not getting a car from this sales person or this dealership. He probably thought that was an epic sales approach. And we decided on a Tesla model Y. Thank you for helping us make this decision. read more

Elk Grove Audi has recovered beautifully from my last review. The sales person Ross showed up after 5 days and apologized after the long 4th of July Holiday weekend for the lack of service after the car deal due to the long holiday weekend. He explained since our deal was done 1130 pm on July 3rd that no one at that dealership knew the details of the car purchase since he and the sales manager that night was gone for 5 days. Ross (my sales person)has helped me wonderfully after the disconnect. The vehicle is a very nice Premium Plus Q5 fully loaded with heating and cooling seat. rear kick to open tail gate, Audi beam lights, etc. Yusuf Steward (the sales manager that night) did give me the best discount on a popular vehicle, I have ever received after buying over a dozen cars in my lifetime. He took over 7500 off the window sticker. I suggested after the disconnect. They should probably have a greeter who knows the technology of the cars. He is the Q5. read more

Audi Elk Grove - Car Dealers Near Me - Elk Grove, California

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Great customer service, my daughter had a great experience buying her first new car. Cesar R. was great, he was very knowledgeable and friendly, he helped my daughter find her dream car. Highly recommend Elk Grove Audi. read more

TONS of bad luck was made a little better by the wonderful customer service at Lasher Elk Grove Audi. I recently purchased a used 2013 A8 from the east coast and despite a pre-purchase inspection, excellent documented dealer service history and low miles, I had a breakdown. Service Advisor Lisa Thor, in order to earn my business as a potential new customer, fought to have the initial repair estimate lowered to where it was competitive with the local independent mechanics in the area. She was also there as an empathetic ear to my really bad luck. I would not hesitate to recommend Lisa or Lasher Audi for anyone's service needs. read more

I called ahead in regards to a car I saw listed online, Ross talked to me in sales and he made sure the car was still available and even took it out to the front ready for us to see when we arrived. We got to the dealership late but that didn't stop Ross from letting us take our time to check the car and test drive it. We ended up buying the car and the process felt so easy and smooth. Ross asked us ahead of time what we were looking for and got us just that! When ready for our next car we will definitely look into this dealership before going elsewhere. Thank you Ross!!! read more

Nothing shy of 5 huge stars describes my experience with the service center at Elk Grove Audi! I was nervous having just bought my car through Carvana and hearing from another Audi service center that I would be looking at thousands of dollars in repairs with no understanding of how the 30 warranty worked or how or what would be covered, I left that location thinking I'd just lost my dream car to the ultimate bad fortune. The next morning I made one more call...to the service center at Elk Grove Audi! They got me right in and Lisa Thor, the angel that she is, quickly calmed my nerves. She understood the entire process with Carvana and their warranty provider. She ordered a detailed video inspection and they emailed it to me. She handled the claim, kept me posted with the adjuster, and figuratively held my hand through the whole process. Initially the engine repairs were done and the second part was putting on a whole new top! Virtually everything was covered (pun intended) and when I went back in for the top (I live several hours away) it wasn't quite ready so they offered me a VERY nice loaner car until I was able to get back. I can't emphasize enough how well I was treated at Elk Grove Audi. Every single person I came in contact with was kind and professional. They will be my go to dealership for everything from here on out. If ever I look to purchase another car it will be an Audi from them! read more

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I thought that when I purchased a luxury car that it came with impeccable service. But apparently not. I brought my Car in for the 40k mile service and oil change... the complimentary car wash was half ass, and somehow my driver seat window had 3 different scratches that were not there prior to me dropping off my car. I reached out to the service member who checked me in about the scratches, and sent pictures but given my windows are tinted it was hard to see the scratches, and I had to go out of town for a business trip and did not return until a month later and I reached out again but there was no response. I'm upset that one I paid for the care package and services when I could've went elsewhere if they were not going to give me the best service possible and damage my car. read more

Horrible customer service. Do not go there!!! I've had my car serviced there for the past three years. Each time the service is worse and worse. I've spent lots of money out of pocket over the years and now they've had my car for over 2 weeks trying to figure out the issue and refused to provide a loaner or help with a rental when it was a warranty issue. They know I'm a single mom with 3 kids being charged $52 a day for a rental and aren't even trying to help provide a loaner. They conveniently never seem to have one available. Go to another Audi if you want good service. read more

Aloof, unprofessional staff who have zero motivation to sell cars. My husband and I went into the dealership yesterday afternoon and we were ready to purchase a car they had listed online. It was the same make/model as the one we currently owned so we knew what we were buying. This would have been an easy, instant sale for the dealership. We arrived, parked our car in the customer area, and walked around a bit looking at the cars, locating the one we were interested in. The lot was an absolute ghost town. There wasn't one other customer there. After 15 minutes of looking, we had still not been approached by a salesperson. We walked towards the sales building and could see through the glass building into an office where 2 sales people were looking at their phones and talking/laughing. No customers were in the sales office, either. Only employees. We entered and asked the receptionist if there was someone who could show us a car. She looked around and said she would send someone out. We went back to the lot and waited.... and waited. After several minutes more we decided that this dealership was not deserving (or interested in) our business. Today, we purchased a car from another area dealer. We would have preferred to keep our business in Elk Grove, but the lack of service we received pushed us to look elsewhere. Good for us... but bad for EG Audi's business. read more

My first yelp review ever! I'm so disappointed! I was looking forward to purchasing another Audi hassle free but this dealership is refusing to honor their internet prices! I have owned two Q7s and this was my first (and last) experience with this dealership. I made an appointment 2 days prior to test drive. I don't live locally and the manager calls me as I'm already in the area that they made an error in the price! The online price as I'm typing this 2 hours later is still not updated to correct the error. Wow not the stellar customer service I'm used too from an Audi dealership. Get it together! Don't waste my time and gas mileage read more

Audi Elk Grove - Car Dealers Near Me - Elk Grove, California

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I've owned a string of Audis for the past 18 years and have had them serviced in Sacramento, Marin, and Rocklin. The service and attention to detail that I enjoyed at Elk Grove Audi surpassed any of my prior experiences. Mike, my Service Advisor, and MC, the Service Manager, took on an SQ5 accessory/appearance upgrade project with enthusiasm and a high level of expertise. They kept me abreast of progress made and choices available in a timely way and delivered a great outcome at a fair price. I especially enjoy their low-keyed approach and absence of snootyness (if that's a word), as compared to many other dealerships in our region. Given my great experience, I won't be going anywhere else for Audi service. read more