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    Niello BMW

    4.2 (374 reviews)
    Open 9:00 am - 6:00 pm
    Updated 3 months ago

    Services - Niello BMW

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    20 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Niello BMW Photos

    Recommended Reviews - Niello BMW

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    Tony G.

    I took my car in for service maintenance and had another great experience. My service advisor, Heiu, greeted me right away and always looks out for me by recommending only what's truly needed, which has saved me money time and time again. The waiting area is clean and comfortable with snacks and free Wi-Fi, making the visit easy and stress-free. Consistently excellent service every time!

    Douglas Y.

    Changes at BMW required an update for this review. Over the years I have purchased 6 BMW's here and 1 at Sacramento Niello. Sales people come and go but a few faces are still the same. The most significant change customers need to be aware of is the communication system used by BMW. When sending text messages Artificial Intelligence or Management can respond if your sales representative does not respond. Although over all it's helpful as you get answers faster it can also lead to confusion. I was told via text to come the vehicle I wanted was there. My salesman was surprised when I showed up since he never saw my message likely management had told me to come in. It all worked out though. It pays to be aware of all incentives and options available on the BMW USA and Niello websites before negotiating a new car. You should also know the payoff of your current vehicle if trading as well as its trade in value. All dealerships will low ball you on a trade in if you don't know what your car is worth.

    Lu Lu S.

    Ozzie is very kind, very helpful and patient. Choose him as your sales rep...very knowledgeable and informative about all things BMW. My husband found a car (with all the many specifications he was searching for) at this dealer with Ozzie's help and we drove out from LA to finalize the deal. Worth the long road trip (5hours on a Saturday morning) to experience a smooth, prepared ahead of time, all set for signature, genius set up and drive off deal. It was one of the quickest, easiest, friendliest car buying experiences we've had thus far. The place is clean, organized and recently remodeled. Everyone at this place is friendly, smiling and greeting as you walk thru the doors. Keep up the good work guys. Thank you Ozzie!

    Receiving our car. Thanks Jonathan for the photo!
    Mitzy C.

    This dealership worked with the DCAP program and was able to do the transaction entirely online. I flew from Los Angeles in 2 hours and came to pick up the car. They had put a $500 anti theft device but when I told them I didn't want it they took it off the bill after. The customer service was great I was given a redbull while waiting. Driving my car back to LA Loved my stay thank you guys.

    Anthony I.

    Niello BMW Elk Grove provides a first-class car-buying experience, featuring the latest BMW models and a premium selection of quality pre-owned vehicles from multiple brands. Their staff goes above and beyond to offer expert guidance, transparent communication, and exceptional service, making every visit smooth, enjoyable, and memorable. -Anthonyxibarrax

    Alejandra D.

    This is a combined review of my 2 recent interactions. 1. June. I came earlier in the year to have work done and in the process, the shop lost my front license plate :( I signed a DMV plate form and sent it back to my service advisor. Every time I checked in w/him via text, I was told that the plates take time and that he checked w/ the DMV clerk there and that they were working on it. I checked in every now and then via text and was met w/the same response. It seemed just way too long so after 4 months of waiting, I contacted the DMV clerk myself and she let me know that there was NO record of me waiting for plates. SMH. I fwd'd her my completed form email that I sent to my advisor months back (in pdf) and I was told that the form wasn't valid b/c it needed a wet signature or docusign. SMH. I had a lot of questions there. Finance sent me the form via docusign within a hour, and the clerk shipped out my plates overnight and had my plates in hand the next day. wow!! :) I was appreciative of the clerk's speediness, and then realized I had no screws for the front since the shop had lost my plate and the screws. I spoke w/the manager Jerry to share my frustration w/this process. He was understanding and actually sent someone out to my home that is 1+ hour away from Elk Grove to install the new plates. Andres came out and did a great job! 2. August. I came for my oil change and it was nice to see they are back in the building b/c since last Summer they were in the trailers while work was being done. I missed my complimentary car wash! I was there for almost 3 hours though for an oil change b/c my appt overlapped into their 1 hr lunch time, where the technicians take their break. I am all for this and believe everyone needs a real break to enjoy their lunch. So that added time to my wait, and then I didn't realize that the car washes are done by hand, and I imagine they had other cars to wash besides mine, so that also added time. The waiting area is nice and comfortable. They offer complimentary waters, coffee, tea, and snacks. TV, free WiFi and comfy chairs. I noticed they also vacuumed my floor mats and the floor! thank you Jerry, DMV Clerk lady, and Andres!

    1 star Harassed Nonstop -- Completely Unprofessional I need to warn others about how aggressively Zach Wallace operates. I never agreed to anything, yet he called me relentlessly, day after day--sometimes multiple times in the same hour. Check the screenshot I've attached if you think I'm exaggerating. What's worse? When I finally picked up out of frustration, he admitted that his boss is "on his ass" and that's why he has to keep calling multiple times a day. That's not an excuse--that's a massive red flag about how this place does business. If your company's strategy is to harass people into submission, you're doing it wrong. This wasn't just pushy sales--it was unwanted, repeated, and unprofessional contact. I made it clear I wasn't interested, and he kept going. If this is how Zach--and apparently his boss--operate, I'd recommend you run in the opposite direction. No respect for boundaries. No professionalism. Just nonstop harassment. Screenshot attached for proof.

    B M.

    Bobby Pham is the man. Just got a new BMW 2025 i4 and am in love with it. Wasn't even looking for a new car. But because Bobby is such a good person (Not salesman) he made me want to get one. Very professional, went above and beyond for us. I would also say out of all the dealerships BMW in Elk Grove is top notch. This is my first BMW but won't be my last. Thank you to Bobby and his team.

    They keep calling me sir when I am female. born female. Note the timestamps and that I first tried buying on SATURDAY - today is thursday

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    I received an excellent service from Moh Mossa. If you are looking for a BMW, he will guide you to find your dream bmw at a great price.

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    Page 1 of 10

    Ask the Community - Niello BMW

    Review Highlights - Niello BMW

    We feel fortunately to have Tommy as our sales representative whom we can always count on.

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    Elk Grove Honda - Service advisor standing by  while I unload the vehicle. It's ok Chris, I understand it's not your fault. You just work for poor management.

    Elk Grove Honda

    (594 reviews)

    I have a mixed review of the place since its soo so busy here. The car buying experience was great…read moresince we were referred to go with Barry and one of his apprentices. I'm sure there are other great employees here but working with We opted to subscribe to maintenance services done here so we'd get free tires when the time comes for replacement, but I'm having second thoughts after today's experience and seeing all these negative experiences from others here. Anyway, here's our experience today. We had a 10a appt for accessory installation and our "handler" was not at all interested in our satisfaction. We just bought a brand new car and just spent close to $700 in accessory upgrades and this guy is scoffing at detailing the car, remediating a headliner stain that was there before we bought it and a chip that was found on the edge of the door during the new car inspection. I don't know if he's the best they've got but he sure acts like he is. If you get Mike Choy, try to ask for someone else cus getting work done with him was really really annoying. There's a sticker with a motto "carefree maintenance" applied to the windshield of the car, but I really really don't get the impression that's what's actually delivered. After 3hrs, the headliner spot was still noticeable but I just didn't want to deal with him anymore. I had to insist with the payment department that he walk me through the installation work of the accessories before signing off on it, and even then I had to prod for details. Mike was basically was like: "look, there's your car, bye" Sales is great, finances great, shuttle guy chuck was awesome, but I don't like the service from the accessories installation. With this outlook, I'm Not looking forward to getting regular maintenance done here.

    Salesman was decent, wouldn't let us go on the main roads except down the street at like 20 mph on…read morea few year old truck. Came in on a Sunday. Had a buyer my father in law that was going to buy that day. Pretty easy deal, liked the vehicle had down payment and wasn't too worried about haggle with vehicle price. Came to the first pencil the salesman had his manager deliver, with pretty good credit after doing it app had it at over 17% apr. and 800 a month when the salesman made up a silly 300/month payment on the lot. I've been in sales for over a decade and was always told to not make up numbers outside. Especially if they are over $500 apart! Well long story short, there wasn't any "let's see what we can do" it was ok well good luck! An hour later he bought the same vehicle locally for way less down payment, better price and 7% Apr. If I would have looked at the reviews prior to coming, we could have saved ourselves the waste of time.

    Elk Grove Subaru

    Elk Grove Subaru

    (550 reviews)

    I bought my first Subaru from here and could not love it more! The staff here are extremely…read morefriendly and go out of their way to help you. In particular, Anthony is your guy! Anthony made sure my entire family was comfortable and well informed through the tedious process. He clearly addressed all of our questions and concerns. Definitely get a car from him!

    This dealership should not be trusted. They wasted my time knowing I had to drive 1.5 hours each…read moreway, burn 3 hours total, and waste my Saturday when I could have been spending time with my kids. Subaru Elk Grove contacted me after seeing my vehicle listed online for $11,000. I told them directly I would take $9,000, so they knew my number before asking me to come in. After I drove out from Vallejo, they inspected the vehicle, said there were no issues, then offered $4,000 using KBB to try to get the absolute lowest price possible. What made it worse is that they then showed recent sales data indicating they would likely retail the same vehicle for around $13,000. So they used KBB when buying to lowball me, and market data when selling to justify a much higher number. That is the tactic. All of that information could have been discussed over the phone before having me make the drive. Instead, they waited until I was there, wasted my time, and showed complete disrespect for the fact that I had to give up half my Saturday for an offer they clearly knew was never going to be close. If your wanting a Suburu, buy from a better reputable location like 2912 Auburn Blvd, Sacramento, CA 95821

    Elk Grove Dodge Chrysler Jeep Ram

    Elk Grove Dodge Chrysler Jeep Ram

    (1k reviews)

    I had two different issues with my powertrain and they were both under warranty Lincoln Lee My…read moreservice advisor took care of me as well as the rest of the Elk Grove Dodge Chrysler team I highly recommended them if you ever have any issues with your vehicle.

    Extremely disappointing experience with the service department regarding our 2024 Jeep Wrangler…read more4xe. We have been dealing with an unresolved sensor issue for nearly 3 months with little communication, follow-up, or urgency from the dealership. During that time, the vehicle ultimately became inoperable due to a radiator failure and had to be towed in at our expense. The dealership later denied warranty coverage by claiming "road debris damage," yet the documentation and photo evidence provided did not clearly identify a puncture or definitive impact-related failure. Despite repeated requests, no detailed diagnostic evidence or complete technical explanation was provided before reaching that conclusion. What has been most frustrating throughout this process has been: * Lack of consistent communication * Delayed repairs on a brand-new vehicle * Poor follow-up from the service department * Warranty concerns being dismissed without sufficient explanation * Having to escalate matters ourselves just to receive responses At this point, we have been forced to escalate the matter to Stellantis for further review. I strongly encourage anyone bringing their vehicle here for warranty-related concerns to ensure everything is documented in writing and to carefully review all findings provided by the service department. We simply expected transparency, professionalism, and accountability on a new vehicle under warranty.

    Nissan of Elk Grove - New coffee machine, specialty drinks so good, add your own ice, perfect for hot weather.

    Nissan of Elk Grove

    (714 reviews)

    Had a great experience working with Jon Murphy while getting our Nissan truck serviced. He was…read moreincredibly helpful, responsive, and made the whole process easy from start to finish. John took the time to explain what needed to be done, kept us updated throughout, and made sure everything was handled efficiently. It's not always easy dealing with service appointments, but he made it feel seamless and stress-free. You can tell he genuinely cares about taking care of his customers and making sure things are done right. Really appreciate his help and would definitely recommend working with him.

    Had a really great experience at the Nissan dealership thanks to Jon Murphy (service advisor). I…read morecame in dealing with an issue that had been stressing me out, and he made the whole process feel way easier than I expected. Super approachable, actually listened to what I was saying, and didn't make me feel rushed or brushed off. He walked me through what was going on with my car in a way that actually made sense, no confusing jargon or pressure. Everything got handled smoothly, and I left feeling relieved instead of frustrated. When I later stopped by to check out options for a new vehicle, Misael Torres (sales advisor) guided me every step of the way. He was easy to work with, took his time explaining everything, and made the whole experience simple and stress-free. Overall, really solid experience. If you're going in, I'd definitely recommend asking for Jon or Misael.

    Audi Elk Grove

    Audi Elk Grove

    (231 reviews)

    I had such a great buying experience at Audi Elk Grove and wanted to share! I was not the easiest…read moreclient because I was indecisive, and I hate to feel like I'm wasting anyone's time. My husband initially stopped by on his way to work to check out a car we saw online, since my Q5 was totaled last year and I'm finally ready to buy again. Unfortunately, the car had sold the day before, but John (salesperson) was super helpful. He took my husband's info, followed up, and sent over a few comparable listings. One of them caught my eye right away because I loved the interior color. We came in to check it out, and although it was John's day off, Chris stepped in to help us. I forewarned him that my husbands more into the car than I am, I'm not set on it. I looked at both the Q5 and SQ5 but realized they were a bit too small now that we have a newborn and need space for an additional car seat. Chris showed us the Q7 we originally came in to look at, test drove it, but I wasn't quite ready to make a decision yet. We spent the whole day shopping around, and when we came back around 6pm, Chris welcomed us back with so much patience. He showed us the car again, offered another test drive, and never once made me feel pressured. I ended up going with the Q7...and I'm SO happy I did! I went to look at the bmw X3 and other mini SUV's and I kept thinking of this one. I really want to highlight how amazing both John and Chris were. John stayed involved behind the scenes, helping my husband over the phone to make sure everything ran smoothly. Chris gave me the full car buying experience (which I told him I usually leave to my husband!), explained everything clearly, including the engine for life policy, and truly made me feel comfortable every step of the way. What stood out the most was his honesty because he even said he didn't want to sell me a car I wasn't sure about. That meant a lot. I needed that time to step away and compare options, and when I came back, I knew it was the right choice. To top it all off, Chris had the car fully detailed, stayed past closing, and even put a bow on it for photos. Such a thoughtful touch! Overall, this was such a smooth and positive experience. If you're in the market for an Audi, I highly recommend asking for Chris or John here at Elk Grove Audi and you'll be in great hands!

    I am extremely frustrated with my experience. I purchased my vehicle back in September and, months…read morelater, I still have not received my license plates. This is completely unacceptable. I have called multiple times and have repeatedly been told that a manager would return my call, yet I have not received a single follow-up. The lack of communication and accountability is very disappointing, especially for a brand like Audi that is supposed to provide a high level of customer service. At this point, I feel ignored and let down. This situation should have been resolved long ago, and I expect immediate attention to this matter. I would not recommend this dealership based on my experience.

    Elk Grove Volkswagen

    Elk Grove Volkswagen

    (178 reviews)

    Worked with Chris and Dana to purchase a CPO 2025 Jetta GLI. Chris was an absolute pleasure to work…read morewith and made the test drive and purchase experience incredibly straightforward and enjoyable. Chris Really cared about us and our situation, what kind of car we were looking for, and worked extremely hard to get us into a car that would be fun for me but also practical for family life. Dana was great to work with as well as we wrapped things up. Made the process easy for us and thoroughly answered any questions that came up. 100% recommend this dealership. 100% love my new (to me) car.

    We made a two-hour drive from Marin for absolutely nothing. I had been in constant contact with…read moreGian and his manager Diego, who both assured us that the black 2024 Tiguan SEL R-Line we were coming to see was in excellent condition and had been "detailed" before our arrival. Both of those claims turned out to be completely false. When we got there, the car had obvious damage and poor repair attempts that were never disclosed on Carfax or their listing. The front chrome grille was warped/peeling off, and underneath it we discovered the previous owner had clearly hit something - part of the bumper was chipped off, sanded down, and painted a dull matte black that didn't even match the rest of the car. The area wasn't flush and looked like a cheap cover-up. The rear left side had multiple circular scratches, and the antenna was completely popped off, exposing the inside of the roof to rain. The antenna itself had a large white scratch which clearly was it by something hard enough to pop it off and dent the roof of the car. During the test drive, the alarm kept going off on the screen which now makes sense given the antenna damage. We asked several times throughout the process if there were any cosmetic or structural issues to be aware of, and both Gian and Diego repeatedly said the car was in great shape except for a "slightly warped" chrome grille. None of the other major issues were mentioned. To make matters worse, the car hadn't even been cleaned - it was dirty outside, covered in bugs, and the interior had crumbs, dirt, and fingerprints all over the screen (they mentioned this would be detailed inside and out prior to our arrival). Now we understand why they advertise this car as the "best priced" in the market - it's because it's damaged and covered up to appear like a "great value" on Carfax by marking them as having no damage. I never thought a dealership could be this unprofessional and dishonest. We wasted four hours of driving round-trip for a car that was completely misrepresented. If you're considering the 2024 Tiguan SEL R-Line in black, beware - this vehicle is not worth anywhere near $32K out the door. This experience was deceptive from start to finish.

    G&J Auto Repair  - Free estimates !

    G&J Auto Repair

    (93 reviews)

    Phenomenal experience all around! From the top down, the team here is professional, courteous, and…read morevery friendly. The waiting area is well-maintained, spacious, and comfortable. My experience has mostly been with Sabastian, but the entire team is amazing. I've been to several auto shops before finding this place, and I am so glad I did. As someone with little knowledge and experience with cars, Sabastian went above and beyond to help me understand the issues before any repairs began. His quote was fair--I would say below market rate--and reasonable. After the repairs, he showed me exactly what was done under the hood and where the new part was placed. I've never met a more honest, knowledgeable, and trustworthy professional in the industry--I've been to many! This is now my new go-to auto shop. This place is top-tier, and I highly recommend giving them a call if you need auto service. You'll be a repeat customer!

    I literally cannot say enough about Juan and his team. This is an absolutely exceptional business…read moreto work with. And I do not use the word exceptional lightly. First of all, he is a young business owner that goes more above and beyond than any business owner I think I've ever met. He is transparent, honest, has amazing customer service skills , is a wonderful communicator , and incredibly thorough in his explanation of the what, the why, and the how when it comes to repairing your car. I took my 2017 BMW 430i to him for a second opinion so-to-speak after the dealer quoted me over $12,000 for the work. They did a diagnosis on my car and were very real with me with what it actually needed and then gave me a very , very fair estimate. I chose to do business with them for all of the above reasons and was incredibly grateful I did. I went on a business trip and left my car there to have all the work performed while I was out of town. I was shown all of the new parts that were original BMW parts, and he explained why we were going to use original BMW parts. When I picked up the car he showed me all of the old parts they took out, the condition they were in, and explained each piece to me and the why behind needing to replace it. I've never experienced anything like this with any repair shop I've used in the Bay Area or here in Elk Grove. Again, I could not be more impressed with the level of professionalism, communication, and transparency. I was literally blown away. On top of all of this communication, I received photographs before and after the repairs were completed, as well as video - very much like a dealer would give you. Juan took extra time to go on the test drive with me when I felt I was experiencing a little bit of weirdness when I was driving it, and this is standard practice for this shop. Juan and his dad own the shop and clearly take pride in their work and know what they are doing. I would highly recommend anyone in the area or outside of the area take their vehicle to G and J as they are so incredibly knowledgeable and really take the time to make sure you are happy and satisfied with the work before and after it's done.

    Niello BMW - autorepair - Updated May 2026

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