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    Elk Grove Ford

    3.3 (770 reviews)
    Open 9:00 am - 8:00 pm

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    Colby S.

    I just visited the parts department here to order a new heating element for my F150. I was helped by both Glen and Dennis, both awesome guys! They were great with advice and even grabbed me some hog rings that they don't typically sell. Super happy with the results here.

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    4 months ago

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    1 year ago

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    6 months ago

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    10 months ago

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    9 months ago

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    9 months ago

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    Cale W.

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    2 months ago

    I have never used them but are searching for a dealer to work on my ford fiesta. am about to try them out on factory recall item I have.

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    2 months ago

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    5 months ago

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    11 months ago

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    11 months ago

    If you're looking for a truck/ car from ford go see Steve Magana. Great service and made the whole process easy. He is very knowledgeable.

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    1 year ago

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    7 months ago

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    3 years ago

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    8 months ago

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    Page 1 of 20

    Ask the Community - Elk Grove Ford

    Review Highlights - Elk Grove Ford

    The GM, Rachel, is one of the sweetest people I've ever encountered at a dealership.

    Mentioned in 76 reviews

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    Elk Grove Honda - Service advisor standing by  while I unload the vehicle. It's ok Chris, I understand it's not your fault. You just work for poor management.

    Elk Grove Honda

    (594 reviews)

    I have a mixed review of the place since its soo so busy here. The car buying experience was great…read moresince we were referred to go with Barry and one of his apprentices. I'm sure there are other great employees here but working with We opted to subscribe to maintenance services done here so we'd get free tires when the time comes for replacement, but I'm having second thoughts after today's experience and seeing all these negative experiences from others here. Anyway, here's our experience today. We had a 10a appt for accessory installation and our "handler" was not at all interested in our satisfaction. We just bought a brand new car and just spent close to $700 in accessory upgrades and this guy is scoffing at detailing the car, remediating a headliner stain that was there before we bought it and a chip that was found on the edge of the door during the new car inspection. I don't know if he's the best they've got but he sure acts like he is. If you get Mike Choy, try to ask for someone else cus getting work done with him was really really annoying. There's a sticker with a motto "carefree maintenance" applied to the windshield of the car, but I really really don't get the impression that's what's actually delivered. After 3hrs, the headliner spot was still noticeable but I just didn't want to deal with him anymore. I had to insist with the payment department that he walk me through the installation work of the accessories before signing off on it, and even then I had to prod for details. Mike was basically was like: "look, there's your car, bye" Sales is great, finances great, shuttle guy chuck was awesome, but I don't like the service from the accessories installation. With this outlook, I'm Not looking forward to getting regular maintenance done here.

    Salesman was decent, wouldn't let us go on the main roads except down the street at like 20 mph on…read morea few year old truck. Came in on a Sunday. Had a buyer my father in law that was going to buy that day. Pretty easy deal, liked the vehicle had down payment and wasn't too worried about haggle with vehicle price. Came to the first pencil the salesman had his manager deliver, with pretty good credit after doing it app had it at over 17% apr. and 800 a month when the salesman made up a silly 300/month payment on the lot. I've been in sales for over a decade and was always told to not make up numbers outside. Especially if they are over $500 apart! Well long story short, there wasn't any "let's see what we can do" it was ok well good luck! An hour later he bought the same vehicle locally for way less down payment, better price and 7% Apr. If I would have looked at the reviews prior to coming, we could have saved ourselves the waste of time.

    Elk Grove Subaru

    Elk Grove Subaru

    (551 reviews)

    Charlie from the service department is absolutely amazing! He took great care of me and my grandma…read more And he speaks Hmong which is a plus!! We felt very taken care of here There is also the cutest freaking dog that works here lol.

    This dealership should not be trusted. They wasted my time knowing I had to drive 1.5 hours each…read moreway, burn 3 hours total, and waste my Saturday when I could have been spending time with my kids. Subaru Elk Grove contacted me after seeing my vehicle listed online for $11,000. I told them directly I would take $9,000, so they knew my number before asking me to come in. After I drove out from Vallejo, they inspected the vehicle, said there were no issues, then offered $4,000 using KBB to try to get the absolute lowest price possible. What made it worse is that they then showed recent sales data indicating they would likely retail the same vehicle for around $13,000. So they used KBB when buying to lowball me, and market data when selling to justify a much higher number. That is the tactic. All of that information could have been discussed over the phone before having me make the drive. Instead, they waited until I was there, wasted my time, and showed complete disrespect for the fact that I had to give up half my Saturday for an offer they clearly knew was never going to be close. If your wanting a Suburu, buy from a better reputable location like 2912 Auburn Blvd, Sacramento, CA 95821

    Elk Grove Dodge Chrysler Jeep Ram

    Elk Grove Dodge Chrysler Jeep Ram

    (1k reviews)

    I had two different issues with my powertrain and they were both under warranty Lincoln Lee My…read moreservice advisor took care of me as well as the rest of the Elk Grove Dodge Chrysler team I highly recommended them if you ever have any issues with your vehicle.

    Extremely disappointing experience with the service department regarding our 2024 Jeep Wrangler…read more4xe. We have been dealing with an unresolved sensor issue for nearly 3 months with little communication, follow-up, or urgency from the dealership. During that time, the vehicle ultimately became inoperable due to a radiator failure and had to be towed in at our expense. The dealership later denied warranty coverage by claiming "road debris damage," yet the documentation and photo evidence provided did not clearly identify a puncture or definitive impact-related failure. Despite repeated requests, no detailed diagnostic evidence or complete technical explanation was provided before reaching that conclusion. What has been most frustrating throughout this process has been: * Lack of consistent communication * Delayed repairs on a brand-new vehicle * Poor follow-up from the service department * Warranty concerns being dismissed without sufficient explanation * Having to escalate matters ourselves just to receive responses At this point, we have been forced to escalate the matter to Stellantis for further review. I strongly encourage anyone bringing their vehicle here for warranty-related concerns to ensure everything is documented in writing and to carefully review all findings provided by the service department. We simply expected transparency, professionalism, and accountability on a new vehicle under warranty.

    Nissan of Elk Grove - New coffee machine, specialty drinks so good, add your own ice, perfect for hot weather.

    Nissan of Elk Grove

    (715 reviews)

    Had a great experience working with Jon Murphy while getting our Nissan truck serviced. He was…read moreincredibly helpful, responsive, and made the whole process easy from start to finish. John took the time to explain what needed to be done, kept us updated throughout, and made sure everything was handled efficiently. It's not always easy dealing with service appointments, but he made it feel seamless and stress-free. You can tell he genuinely cares about taking care of his customers and making sure things are done right. Really appreciate his help and would definitely recommend working with him.

    Had a really great experience at the Nissan dealership thanks to Jon Murphy (service advisor). I…read morecame in dealing with an issue that had been stressing me out, and he made the whole process feel way easier than I expected. Super approachable, actually listened to what I was saying, and didn't make me feel rushed or brushed off. He walked me through what was going on with my car in a way that actually made sense, no confusing jargon or pressure. Everything got handled smoothly, and I left feeling relieved instead of frustrated. When I later stopped by to check out options for a new vehicle, Misael Torres (sales advisor) guided me every step of the way. He was easy to work with, took his time explaining everything, and made the whole experience simple and stress-free. Overall, really solid experience. If you're going in, I'd definitely recommend asking for Jon or Misael.

    Niello BMW - Niello BMW storefront, Elk Grove location

    Niello BMW

    (374 reviews)

    While catching up on one of my favorite shows, I saw a text from my dad (so grateful for his…read morethoughtfulness) informing me that BMW had issued a recall on certain models that have a defective starter that could overheat. Thankfully, I have a BMW dealership in close proximity to my home, so I quickly scheduled an appointment with the service department. When I arrived on the day of my appointment, I was warmly greeted by a service employee (unfortunately I did not obtain her name) who did a soft handoff to service advisor Nijah. Nijah warmly greeted me and proceeded to initiate the check-in process. Since I would need a vehicle to run errands with, Nijah kindly set me up with a courtesy vehicle (2026 X3). Roughly three hours after having my car, I received a call from Nijah informing me that the technician discovered a coolant pipe that needed to be replaced and one of the run-flat tires that had developed a bubble. Being that my car is still within the certified preowned (CPO) warranty, Nijah was going to see if the coolant pipe service would be covered by the warranty. Unfortunately, his contact did not respond in time; therefore, since it was a Friday, Nijah informed me that I could keep the courtesy car over the weekend (yay!) until he received a response. I greatly appreciated Nijah's expertise and overall professionalism. He did a great job of being transparent in his communication and not making me feel like I was pressured to make any decisions. Also, when I inquired about purchasing an extended warranty for my vehicle, he was very responsive in connecting me with a member of the finance team. Although I hope and pray not to be a regular at the service department, I know that I will be in good hands if I need to get any warranty-related work done. On a side note, my wife really enjoyed riding in the X3...fingers crossed that we will be paying the sales department a visit in the near future!

    We have had several BMW's but 6 years ago decided to get something else. Well we are back & love…read moreour X3 M50 xd. Pooja was our sales person. What a delight. She was on it from the time we walked in! Went over & above to make it a great experience.

    Audi Elk Grove

    Audi Elk Grove

    (230 reviews)

    I had such a great buying experience at Audi Elk Grove and wanted to share! I was not the easiest…read moreclient because I was indecisive, and I hate to feel like I'm wasting anyone's time. My husband initially stopped by on his way to work to check out a car we saw online, since my Q5 was totaled last year and I'm finally ready to buy again. Unfortunately, the car had sold the day before, but John (salesperson) was super helpful. He took my husband's info, followed up, and sent over a few comparable listings. One of them caught my eye right away because I loved the interior color. We came in to check it out, and although it was John's day off, Chris stepped in to help us. I forewarned him that my husbands more into the car than I am, I'm not set on it. I looked at both the Q5 and SQ5 but realized they were a bit too small now that we have a newborn and need space for an additional car seat. Chris showed us the Q7 we originally came in to look at, test drove it, but I wasn't quite ready to make a decision yet. We spent the whole day shopping around, and when we came back around 6pm, Chris welcomed us back with so much patience. He showed us the car again, offered another test drive, and never once made me feel pressured. I ended up going with the Q7...and I'm SO happy I did! I went to look at the bmw X3 and other mini SUV's and I kept thinking of this one. I really want to highlight how amazing both John and Chris were. John stayed involved behind the scenes, helping my husband over the phone to make sure everything ran smoothly. Chris gave me the full car buying experience (which I told him I usually leave to my husband!), explained everything clearly, including the engine for life policy, and truly made me feel comfortable every step of the way. What stood out the most was his honesty because he even said he didn't want to sell me a car I wasn't sure about. That meant a lot. I needed that time to step away and compare options, and when I came back, I knew it was the right choice. To top it all off, Chris had the car fully detailed, stayed past closing, and even put a bow on it for photos. Such a thoughtful touch! Overall, this was such a smooth and positive experience. If you're in the market for an Audi, I highly recommend asking for Chris or John here at Elk Grove Audi and you'll be in great hands!

    I am extremely frustrated with my experience. I purchased my vehicle back in September and, months…read morelater, I still have not received my license plates. This is completely unacceptable. I have called multiple times and have repeatedly been told that a manager would return my call, yet I have not received a single follow-up. The lack of communication and accountability is very disappointing, especially for a brand like Audi that is supposed to provide a high level of customer service. At this point, I feel ignored and let down. This situation should have been resolved long ago, and I expect immediate attention to this matter. I would not recommend this dealership based on my experience.

    Elk Grove Volkswagen

    Elk Grove Volkswagen

    (178 reviews)

    Worked with Chris and Dana to purchase a CPO 2025 Jetta GLI. Chris was an absolute pleasure to work…read morewith and made the test drive and purchase experience incredibly straightforward and enjoyable. Chris Really cared about us and our situation, what kind of car we were looking for, and worked extremely hard to get us into a car that would be fun for me but also practical for family life. Dana was great to work with as well as we wrapped things up. Made the process easy for us and thoroughly answered any questions that came up. 100% recommend this dealership. 100% love my new (to me) car.

    We made a two-hour drive from Marin for absolutely nothing. I had been in constant contact with…read moreGian and his manager Diego, who both assured us that the black 2024 Tiguan SEL R-Line we were coming to see was in excellent condition and had been "detailed" before our arrival. Both of those claims turned out to be completely false. When we got there, the car had obvious damage and poor repair attempts that were never disclosed on Carfax or their listing. The front chrome grille was warped/peeling off, and underneath it we discovered the previous owner had clearly hit something - part of the bumper was chipped off, sanded down, and painted a dull matte black that didn't even match the rest of the car. The area wasn't flush and looked like a cheap cover-up. The rear left side had multiple circular scratches, and the antenna was completely popped off, exposing the inside of the roof to rain. The antenna itself had a large white scratch which clearly was it by something hard enough to pop it off and dent the roof of the car. During the test drive, the alarm kept going off on the screen which now makes sense given the antenna damage. We asked several times throughout the process if there were any cosmetic or structural issues to be aware of, and both Gian and Diego repeatedly said the car was in great shape except for a "slightly warped" chrome grille. None of the other major issues were mentioned. To make matters worse, the car hadn't even been cleaned - it was dirty outside, covered in bugs, and the interior had crumbs, dirt, and fingerprints all over the screen (they mentioned this would be detailed inside and out prior to our arrival). Now we understand why they advertise this car as the "best priced" in the market - it's because it's damaged and covered up to appear like a "great value" on Carfax by marking them as having no damage. I never thought a dealership could be this unprofessional and dishonest. We wasted four hours of driving round-trip for a car that was completely misrepresented. If you're considering the 2024 Tiguan SEL R-Line in black, beware - this vehicle is not worth anywhere near $32K out the door. This experience was deceptive from start to finish.

    Elk Grove Ford - car_dealers - Updated May 2026

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