The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

Chris was an excellent resource and provided me with too shelf service in buying a new Mini. Super…read morepatient, very responsive and provided a seamless experience. Absolutely worth it.

I came in today looking to trade my old car for a new one and Moe was able to help me get it right…read moreaway! Very attentive and helpful, they were very patient and took care of me and what I wanted! if your looking to trade or simply need a nice affordable vehicle they will get you right! I didn't have much to put down and they still took care of me! check them out, you won't regret it!

Dexter! You are the man! Great service! Great team! Easy…read moredeal! Til my next vehicle purchase brother!

I had such a great experience working with Debbie Johns! I recently purchased my 2025 Kia K4, and…read moreDebbie was incredibly helpful throughout the entire process. It was definitely a long day, but she stayed patient, kind, and made sure my family and I felt comfortable with everything before leaving. She was also very responsive afterward when I had a few questions about my car and helped point me in the right direction for service and reimbursement. I really appreciated that she continued to help even after the sale was complete. Buying a new car can definitely be stressful, but Debbie made the experience so much easier and more enjoyable. I'm loving my new car and truly appreciate everything she did to help make it happen. I would absolutely recommend asking for Debbie if you're looking for someone friendly, helpful, and easy to work with!

It could just be my experience overall with dealerships, but I have never had to wait so long to be…read moreassisted by a dealership employee to show me cars just because I didn't have an appointment. One weekday evening, we decided to take a look at some cars and possibly test drive. Upon entering, we were greeted by an employee to let us know to sign in so that we're added to a queue to be assisted. Behind him, there was a TV screen showing the names of other people who have appointments. It was daunting to think those people were ahead of us, but he emphasized that it did not affect our waiting time. After signing in, we sat down in the lobby waiting for someone to eventually call our name to be shown some vehicles. But after waiting 1 hour in the lobby, we decided to leave. It wasn't until a full 2 hours after signing in that we received a phone call stating they were ready to help us look at vehicles. By that time, I had already showered and finished my nightly routine! I'm not sure how this dealership functions like this because it's just ridiculous how inefficient this place is ran. Perhaps it was an oversight on my end on not scheduling an appointment. But as mentioned, I never had to make an appointment at a dealership before to have someone help me.

It was a great experience, Devin was a pleasure in buying my first car. The only problem was they…read morehad no whipped cream. And it burned my tongue, coffee too hot. Water could have also been colder. My last complaint was there were no sodas for free, only for sale.

The experience was a wild ride! Found a car that I liked at the dealership with the help of one of…read moretheir salesman, went home and purchased it through their website, called the dealership about when I can pick up the car and they told me to go to the dealership that evening. I did, and I was told that it would take until midnight to get the docs ready. They blamed the confusion on the "call center". Even though I called the store directly, it goes to a call center...? I paid for an Uber there, $35. I couldn't stay until midnight, so I left. I paid for another Uber ride back home, $35. So far I'm out $70 and 2 trips to the dealership. I came back the next morning and spoke with a salesman (the one that showed me the car the day before) and he told me he would make sure the car was ready/washed and the papers would be ready to be signed the next day so I can pick up the car after a work trip. Great! I asked him to check to see if the car has a charging cable and to text if it did or not, but didn't hear back from him. But wait, there's more... I came back the next day and I arrived at 6PM as confirmed earlier that morning by text message. The car was not washed and docs weren't ready at 6PM. They said they thought I was getting there at 8PM, despite having confirmed I'd be there at 6PM. The first salesman I was dealing with wasn't there, so they handed me over to another salesman. So the wait begins... go back and forth with numbers, agree on price, then they put the docs together and washed the car. I get the car with 33% charge (it's an EV). The equivalent of buying a car with only 1/3 gas tank. They didn't charge it. Cool... fortunately, it has enough range for me to get home. I get home and find that it doesn't have a charging cable. I can't make this up... so I had to find a fast charger that night so that I would have enough range to use it the next day. I was shuffled around between a couple different salesman, but fortunately, Miguel, who was the final salesman I dealt with, was great to work with. I like the car and it was a good price. The lack of communication between the dealership, their "call center", their website, and some of their salesman leave something to be desired. This is not like buying a Tesla online. Much different experience. I'd give Miguel 5 stars for closing the deal, but the overall dealership experience could have been better. I'll give the dealership a 2.5. I'll round up to 4 stars total, but definitely be prepared for some run-around.

Great service and friendly located in south sac Florin neighborhood. Support local business thank…read moreyou.

ST Towing is highly recommended should you ever need a tow. Very professional and timely. It was a…read morepleasure to have this company dispatched by my insurance company to tow my vehicle home. They don't only tow for insurance companies, but you will find that they are reasonably priced for all your tow needs. Call ST Tow first, before you try any other tow company, it will be worth it! Thanks again! 100% SATISFIED

It's probably better to sell privately. I took my car to them a month ago and they gave me an…read moreestimate saying it was better than KBB value, but I couldn't sell to them immediately. One month later I took it back to them and they offered me 12% less even though there was less than 200 miles driven since the original offer! Their mechanic claimed there was a transmission leak, but he wasn't even familiar with my make of vehicle (Porsche). When I took it back to my mechanic to verify if there was a leak, he said there wasn't one and that in my particular year/model he had never seen a transmission leak! While the sales guy was accommodating and pleasant, the management who approves the buying amounts will try to rip you off. UPDATE - senior leadership from the Niello group just called me to make things right and was very open to my suggestions on how to improve their operations. I suspect future visitors will have a better experience. Changed from 1 star to 3!

I just wasted 2hrs at this place. They contacted me after I posted my car on Craigslist, and asked…read moreme to come in and that the whole process would be less than 1hr and gave me a very fair price range over the phone. I really felt it was a bait and switch kind of situation. After sitting there for 2 hrs they came back with the lowest possible price giving me a very made up sounding reason for it. The only positive thing I can say is their rep was nice and polite, but at the end of the day it was a waste of my time.

I was looking into getting a Tahoe. That's when I came across Integrity Auto Sales--and honestly,…read moreI'm so glad I did. I gave them a call, and they were able to get me in for an appointment within just 15 minutes, which already impressed me. When I arrived with my family, we were immediately welcomed and taken care of by Robert, one of their product specialists. From the start, Robert stood out. He was upfront, transparent, and didn't try to pressure us into anything. What really made the experience special, though, was his attitude--super positive, patient, and genuinely helpful the entire time. You can tell he actually cares about helping people, not just making a sale. On top of that, he really knows his stuff. He walked us through everything, answered all our questions, and made the whole process feel easy and stress-free. And the best part? He got us approved and out of there in just about 2 hours! That kind of efficiency is rare, especially when buying a car. Overall, it was an amazing experience from start to finish. I would 100% recommend Integrity Auto Sales to anyone--especially if you think you might not get approved or feel unsure about the process. They really work with you and do their best to make it happen. If you go, make sure you ask for Robert... and tell them Aida sent you!

This place gives you a headache, I didn't read the reviews but I can tell it's some shady business…read moregoing on. The guy I spoke to really wanted that commission. He suggested to call a co signer, and was persistent I come back the next day. I'm glad I didn't. He was unprofessional & didn't let me look at any paperwork saying I had a 20 percent interest rate & lied said I had a repo, no I had a negative equity. He wanted to bridge the gap for a co-signer. Just kept insisting to get a co-signer. I left never looked back.