BUYERS BEWARE! This dealership is the definition of a scam--do yourself a favor and stay far away from Integrity Auto (such a laughable moniker) unless you enjoy being lied to, overcharged, and completely ignored once they have your money.
I purchased a 2020 Chrysler Pacifica from them, and what should have been a simple transaction turned into a nightmare of deception, financial loss, and blatant fraud. Here's what they did:
They added an extended warranty without telling me. That's right--I only found out after reviewing my contract later. They sneaked it in without my consent and then acted like it was standard practice. IT IS NOT.
They failed to honor their verbal agreement on my trade-in. They promised a net-zero balance, yet somehow, I got stuck with a leftover amount they never disclosed before I signed. Dishonest, unethical, and likely illegal.
They did NOT pay off my trade-in in a reasonable timeframe. Meanwhile, I was left making payments on a car I no longer owned! Absolutely unacceptable.
They paid less than the contractual payoff amount on my trade-in and kept the difference. This is pure theft. Instead of refunding the excess amount that was due to me, they simply pocketed the money.
They sold me a car without completing the required smog check. That means I couldn't even register it properly--an illegal sale under California law. When I confronted them, all I got was excuses and a complete lack of accountability.
They have yet to register my vehicle or provide the front license plate. It's been weeks, and I'm still waiting while they dodge my calls. Are they even competent enough to run a dealership?
They ignore calls, emails, and any attempt at resolution. The moment they have your money, they disappear. I've left messages, sent emails, no accountability whatsoever.
CHECK THE REVIEWS--this is not an isolated incident! Many other buyers have experienced the exact same scams: hidden fees, fraudulent contract changes, warranty scams, and trade-in rip-offs. This is a pattern of deceptive business practices.
I will be reporting them to the California DMV, Bureau of Automotive Repair (BAR), Attorney General's Office, and the FTC. If you've been a victim, I highly suggest you do the same.
DO NOT BUY! If you value honesty, fairness, and professionalism, go anywhere else. This place should be shut down.
If you've had a similar experience, please reach out--I'm exploring legal action and a potential class action lawsuit against this fraudulent business. read more