I want to start this off with how excited I was to get a new car, since I commute for work, but that has changed since I got this vehicle from Drivetime. They clearly didn't research or check the vehicle for issues. I've Had this car since April 8 2026, i ive only driven 5 days out of the time since i bought it. It has been in the shop twice, once with an engine light on. I got it back and the engine light came on again so now I have to take it back to the repair shop and be out of work again. I would love to return this vehicle and get my money back but I'm past the 5 days I tried to give it a chance. Now I am in debt with a car that does not work. Lemon law claim is next read more

So I figured it out. I'm dealing with billionaire scammers. I'm done wasting my time, but I'm going to leave this review everywhere to warn people. WARNING: DriveTime, Carvana, SilverRock, and Their Troubled HistoryDo not buy from DriveTime. I am currently experiencing what I believe is fraudulent behavior. They sold me a broken car. I returned it, they then gave me another another broken car that has been stuck in the repair shop. Despite this extreme hardship, they still expect me to make my car payments.Before you sign any paperwork with DriveTime or its affiliate Carvana, please Google their history:The Founder's History: DriveTime's owner, Ernest Garcia II, pleaded guilty to felony bank fraud in 1990 in connection with the Lincoln Savings and Loan collapse before taking over this business.The "Ugly Duckling" Roots: DriveTime was originally called Ugly Duckling. It was a highly controversial subprime dealership chain that faced investor lawsuits before being taken private and rebranded to hide the name.The Carvana & SilverRock Connection: DriveTime is the sister company to Carvana (founded by Garcia's son, Ernest Garcia III). Both companies use SilverRock as their warranty administrator. SilverRock was also created by Garcia, meaning DriveTime, Carvana, and the warranty company are all tied to the same family empire. Read the lowest reviews first they only have good ratings because they make people leave a review before leaving the dealership with the broke car if only you all knew the half of what I have been dealing with with this dealership for weeks and they have no remorse or accept accountability for anything just out here doing people dirty, and don't care even Bridgecrest, the financing company is owned by the same people that's why when you buy the broke car you will go through hell and no one cares and they all work together and you will get no help just a bunch of scammers, basically doing it a way that they can get away with it taking advantage of the less fortunate it's OK. This life is just temporarily eventually they're soul will have to pay for all the evil they are doing. read more

I purchased a 2019 jeep compass apparently it was the manager's commute car every day. I still wanted the car because it was a very nice car. I didn't think she was going to sell me a car when it needed a whole new engine, one month later paying all my payments on this jeep still in the shop still has not gotten a new engine. I can't believe they allow the manager to drive their cars as a daily commute because I have not even got to experience this car but for one day and it already had to go in the shop because my engine blew do not purchase from this location at all because the manager likes to take the cars and drive them crazy until they fall apart, and then she will sell it to you never again I'm reporting this to BBB read more

DriveTime - This is ridiculous - Used Car Dealers Near Me - Sacramento, California

I live an hour and a half away and drove to in Sacramento but before I even made the drive, I asked for them to do a hard credit pull because things always change when they do a soft credit, so I wanted to be sure considering I live an hour and a half away. The person I spoke to previously, reassured me that if my down payment did change it wouldn't be by very much. I was quoted $795 down but after they did the hard pull they wanted $2500 down. Needless to say, I was angry. I will say though, the salesman Joshua was very nice and it wasn't his fault. However, I think that when someone's driving a far distance they should offer that hard credit pull but they don't because they think they can convince people to buy even if it is that much more. Not cool. They also have trackers on their car so if the person doesn't pay they can come get it anyway so I just don't get it! read more

Rufus was great ! Amazing customer service and care. He was extremely knowledgeable on the cars he presented and even stayed extra to make sure my needs were met. He's an amazing salesmen and its great at his job. read more

Well they lie to u u tell them how much u can put down but they ask for more down also went there twice paid 100.for both trips for nothing and they don't do ur terms of how much u can put down and how much ur payments u can pay also ur not approved just pre-approved that car dealer ships do is bullshit they should be honest on the phone check ur credit and see what they can do before u waste ur money and time there all the employees are cool there read more

Cars are priced way over value due to the fact they prey on people with challenged credit. They even tell you that the vehicle is priced over what it is worth or what you could sell it for. They us a subprime lender only one so your financing is not being shopped no one told me that. Some of the sale tactics are misleading about putting some money to hold a car and when you can get it back etc. I went to Roseville Honda Auto nation and got a way better car and was treated like gold. read more

This place is useless. Staff are rude and don't care to help you because they don't need commission. If you're wanting a car, do NOT come to this place... read more

I purchased a car from Drivetime 5 years ago during Covid, Drivetime got me into a car with minimal down payment. The car was fantastic and I drove it with little to no problems for almost 5 yrs. Was so happy that even though I have good credit now I still went back to Drivetime because of how well I was treated. They bought back the car I purchased in 2020 no questions asked. They got me into another newer car with ZERO down payment. I love my new car and I will forever be a customer at Drivetime. It started as I HAD to get a car from them but had such an amazing experience that now that I'm back on my feet I WANT to get my car from them!! Best decision ever! Thank you Driver read more

DriveTime - My new Nissan! Thanks Drivetime - Used Car Dealers Near Me - Sacramento, California

I purchased my 2015 Ford explorer on March 5, 2023 on May 15, 2023. The transmissions sounded like it dropped onto the freeway and I could not drive more than 3 mph. I contacted Drivetime and since I did not sign up for the additional warranty that exceeded 30 days. I was out of luck. Sales associate Quester, who I believe is polite and professional, advised me that unfortunately I could not trade in the vehicle and i would have to speak to customer relations. Unfortunately, I hit a dead end there as well. These loans can put customers in debt with vehicles that don't last more than two Months. Protect yourself and purchase elsewhere. read more

DriveTime - Failed transmission - Used Car Dealers Near Me - Sacramento, California

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I was skeptical at first..read all the reviews and all the horrible reviews, and if what I was quoted for a down payment was real. I looked at the cars online that I like. They posted the VIN online, so I was able to do my own research on the car. I made an appointment to view the cars. Found one that I loved and test drove it. The car was in excellent condition, and the down payment I was quoted was the correct. I totally recommend getting the extended warranty and the gap insurance. You never know what can happen. I totally recommend this place. The staff was awesome, so helpful. Gave me time to read my contact information and not hover at all. Was super honest with the information and answered all my 1000 questions. Thanks again..love my car!!! read more

Rufus Osby and Quinton Lane were both amazing. They made my entire car-buying experience a wonderful memory. I was treated with respect and courtesy. Thank you DriveTime, for making my birthday a happy one! read more

I went in to use the promise I got online with my down payment and monthly payments. The dealer, Rufus told me they can't honor my online deal, I have to put more down, and my payments are $200 more than I was promised. Then, after his BS explanation, he attempted to grab my phone and almost filled out my review for him, so I had to grab my phone back. Not only did they give me a car with NO GAS, the windshield wipers broke upon first use, the radio went out, and they won't help fix it, and there are more issues I'm experiencing. The dealer stopped helping me so he could go talk to another person, while I waited for him to talk to this female in front of me, then he came and finished helping me. This guy was so disrespectful, I'm in ah of his stupidity, and I hope he stops working there. DO NOT GO TO AUBUN BLVD DRIVE TIME, YOU WILL GET HOSED. read more

Everything went wonderfully with my Drive Time experience. Rufus helped me purchase my dream car that gave me the ability to reliably transport my mom around and make work travel a breeze. Thank you. read more

Do not. And I repeat do not purchase a car from this dealer ship. It is very shady business and they will be nothing but disrespectful. Hopefully government officials shed some light on this shady dealer before more people get taken advantage of. read more

I called 2 times asked what needed get there and ask for 4 other ítems waste of time and when i asked why when asked no response never asked about my income only my co signor anyways don't recommed read more

If I could give this place 0 stars I would DO NOT I REPEAT DO NOT purchase a car from this place they'll sell u a bucket car for a high price that is not worth it I got a GMC Terrain from them literally had the car for only 6 months got it last year and I just had to replace the whole engine out of pocket I bought the warranty its BS they don't cover anything even the mechanic from the shop told me I shouldn't of got the warranty because every time they get a car from there with the same warranty they never get approved for anything so TRASH do not waste your money on the warranty read more

Received a call about an application I put in. They mentioned the income I made and said if it was higher my down payment would be lower possibly. I emailed an employee my paystub to show my income did surpass a certain amount then I am told that some other people who work there have to look to see if it is fraud cause they have to check for those things and then I changed course in my decision. That's the first time I have been told that they have to make sure my paystub isn't fraud. It's probably the worst first impression you can make when trying to earn someone's business. If you are already viewing me as potential fraud then that's fine cause I'll just take my business elsewhere. More than likely they were gonna probably just rip me off anyway so I definitely do not recommend this place read more

Vanessa was amazing to work with! Got an amazing car! She was so great and worked hard to get me approved. Thank you so much!

I just have to say Shewan and Quinton are two very amazing, honest and patient people that go above and beyond and perform excellent customer service. Shewan made the process stress free and really listened to what we were looking for. When Quinton was showing us around, he was incredibly helpful and honest with helping pick a car that would be best for our family. To Shewan and Quinton: Thank you for making your customers feel at ease and not judged. You have no idea how much we appreciated your positivity. If you guys were this cool I'm sure the entire staff is just as awesome. Also, thank you for putting up with my extremely hyper and bored 5 year old. To future customers: I highly recommend this place. Great cars, great prices, honesty, great warranty options and best of all a positive attitude. DriveTime has a TV and tablets for your kiddos for some entertainment. read more

Vanessa was absolutely amazing!! We needed a car asap and she stuck with us on the phone all day to help us get approved for a car (even with not so great credit) When we got to the dealership, she made the process smooth and seamless. She provided us with so much info and got us in and out of there quickly & efficiently! Not to mention the whole team here was so friendly and welcoming. Highly recommend to anyone and we will definitely be back to purchase again! :) read more

DriveTime - Our new car thanks to Vanessa! - Used Car Dealers Near Me - Sacramento, California

Quinton and Shewan did an awesome job throughout the sales process. They made it quick, easy and entertaining. They provided excellent customer service and I would 100% recommend anyone who needs a car to buy from them. We love our Toyota Highlander!! Thank you!! read more

Quester and Vanessa both were amazing!! They were super caring and helpful throughout the entire process and made my family of 4 feel extremely welcomed. I highly recommend giving them a visit if you're in the market for a vehicle. We don't have the best credit but Drivetime was able to make our downpayment and monthly payments affordable. Thank you so much Quester and Vanessa!! read more

DriveTime - Our New Truck!! - Used Car Dealers Near Me - Sacramento, California

Incredibly kind, patient, and educated staff all around. Never tired of our questions and worked through our concerns with us in a compassionate way! Highly recommend coming here! Special shoutouts to Quinton, Vanessa and Shewan!!! read more

All I need to say is if you need a new car this is where you wanna come!! Amazing people, fast and easy car buying process and an awesome new car. Quester and Shawan were incredible. Thank you so much for blessing our family with such a great experience! read more

DriveTime - Used Car Dealers Near Me - Sacramento, California

Great Auto Dealer! If you want a low pressure auto dealer this is the place. They are friendly and will really work with you to get you in the vehicle you need. The whole process was quick and painless as far as buying a car goes! Thank you Vanessa, Shewan, Quester and Quinton for making me feel so comfortable. Would definitely recommend to anyone. read more

My recent ex experience with drive time in Sacramento was awesome. Everyone from the receptionist to my sales person was awesome. The vehicle is awesome! My terms were awesome Vanessa. My sales lady was great. Hassle-free. I drove home in the car I wanted. Have had any problems. Love love love this place read more

drivetime sacramento sold a previously stolen car and recovered 4 years later without notification. forged carfax, vehicle even has a ecu from another year vehicle. suspect that is stolen as well. buyer beware, something is not above board at this dealership read more

My husband purchase a 2014 Ford escape a year and a half ago and the transmission went out two times. The transmission went out right away and he had to pay $500 to get it fixed and they pay the rest at that time. Second time it went out the warranty company Silver rock did not want to cover nothin. This place is a scam how do you pay 20k for 2014 Ford Escape. The warranty company that they deal with silver rock don't cover shit. So we turn the car and and said good bye got us a new car. If you go to this place make sure you read over everything because they will take advantage of you. read more

Recently purchased a vehicle from drive time less than a month ago and since that time I've had nothing but problems. I am very disappointed, about two weeks after getting the vehicle the brake stop went out and when I took it in to get serviced the shop said there were numerous issues with the vehicle. If anyone is considering buying a car please avoid going here. When I called to see if I could exchange the car they said there was nothing they could do. read more

Went in and everything went as expected , Vanessa was amazing throughout the process . Would definitely recommend

Horrible place that falsely advertises prices shady business and rude to potential customers. I would give them minus stars if yelp would allow it. Last month I got prequalified online on their website they quoted me $1300 down for any car on their lot. I called their corporate headquarters to make sure and they told me that was correct any car on the lot $1300 down. I set up an appointment when I showed up for my appointment after taking the train four hours to Sacramento they told me I did not have an appointment. I spoke with a gentleman on site days later who then just laughed at me over the phone I believe his name was de Sean when I told him about my troubles with the website cording me one price in the corporate customer service the same price he just laughed at me and told me I don't understand how it works. I then called back and asked to speak to a manager on the corporate phone number I spoke with Ashly she continued to tell me that they did not have to honor the price that it was going to be more than what I was quoted online and over the phone and I was never told that I have been emailing over and over she has completely ghosted me and they have refused to honor the price as they advertised and told me over the phone . Probably should turn it over to the Better Business Bureau for false advertisement. I would say don't waste your time or money with this place and its employees. read more

Ilia was super great as well as Shewan. Great energy and walked me through the process and driving away with the car I wanted. It was a great experience. 10/10 recommended. read more

My Fiancé and I went into drive time on Monday at 5:30pm. We test drove a few cars and decided we wanted to move forward but we had somewhere to be at 8PM. I believe it was Shewan that helped us out and she had us out of there in just over 1hr. We did end up returning the car because a bearing needed to be replaced and it isn't something major but Hyundai is booked out a few months. The return process was a few signatures and that's it. She reserved a car for us at another Drive Time location and we are going on Saturday to get it. She did an excellent job and if they had the car we wanted we would definitely buy from her. read more

They give great deals for lesser challenged shoppers but they are a total rip off with their financing department which is bridgecrest

if anyone from drivetime is going to respond to this review with "we inspect our vehicles" don't waste your time. I purchased a Mazda CX-5 back on February 5,2023 and on March 11, 2023 my check engine light came on and started sputtering at a complete stop. took the car to one of in network shops to be told that the engine coils and spark plugs were the issue when the service manager called Silver rock they automatically denied the claim when I spoke with a manager at silver rock just to be told that items covered on the state bindery contract were only covered and it was against the law to approve anything not on the list I was also told by management that if I escalated my claim it would not be approved, after speaking with drivetime customer relations they were able approve and get these items fixed. pick up my car just to be told that the engine light is still on and that there were wires that had black masking tape around the exposed wires. took this car to Mazda dealer and was told that the tip roses were split and the fuel injector had to be replaced due to all of the build up this is how I know for a fact that the vehicles are not inspected!!!! once again silver rock denied the claim and drivetime reviewed the video from Mazda that claims that the vehicle was not safe to drive and was indeed a safety hazard - mind you I drove this car from Modesto to San Jose.... scary! drivetime had to again review my case and just to be told that their management were not satisfied with the findings and it was too expensive and that I had to take the car to another mechanic for a second review... I'm paying $265 out of my pocket for a diagnostic and what if this claim gets denied at the the third shop?????? horrible customer service and these people don't care, they have my money and why would they care about a liability issue on the road? I would advise anyone to not buy from this dealership they do not inspect their vehicles and the warranty is a waste of money! read more

Vannessa was extremely professional and amazing my experience here was really great I'll definitely come back for another purchase here in the future i highly recommend coming here for your car purchase thank you again vannessa! read more

Vanessa did a amazing job in selling my car. She was patient, thorough and helped get auto insurance on my new vehicle. She was recommended through my daughter and I would do the same for everyone. Go see her if you want a car. read more

I had my vehicle for less than 30 days and it's been broke down for 2 weeks this is not a place you want to go all I wanted was to return the car but they giving me the run around I will be protesting at the location soon to warn others about these lemon salesmen and then you have Mario the business owner commenting a scripted message under everyone's review it's unbelievable that they have no remorse or don't even care about future business with people who trusted them there ruthless they don't accommodate or compensate you in any type of way you just have a broke down car they sure know how to ruin relationships and Bridgecrest are basically the same people if you call drivetime corporate office you get routed straight to Bridgecrest who are also no good and will give you the run around I advise to just stay far away from them if you don't want these kind of problems read more

I just purchased a car from here that has issues right away and I just want my money back and to return the car I bought the car so I can get back to work and can't even use it and instead of trying to find solutions they just keep reeling to to call the places under warranty and they are booked for months out or some of them don't do the repairs the car needs and or they don't ever answer to try and set an appointment they work with ppl who have bad credit but I feel highly taken advantage of and sold a lemon and I have kids I need to provide for and take to school in that car and I was hoping for a reliable car to be paying 568$ a month and spent almost 3,000$ for a down payment no one should be sold an insufficient car they need to use for work and their kids I wouldn't recommend this place unless you have a mechanic or some one who really knows about cars that can check the car for you before you buy and leave very disappointed and feel taken advantage of and sold less quality of a car then what I paid for I will be looking into the California lemon law for getting sold new or used cars that have issues this is ridiculous they really try and make you stall and keep telling you just to keep calling places to prolong you having the car longer so they can try and put any type of blame on you as they can. read more

DriveTime - This and the engine light came on just a week after having the car - Used Car Dealers Near Me - Sacramento, California