Exceptional Service From Marcos Pangelinan at Ron DuPratt Ford…read more
After my transmission failed and my hybrid system shut down late at night on a country road, I was in a rough place. I had been sitting alone in the dark for about 30 minutes, stressed and discouraged, before finally calling for a tow.
When Tow Operator Marcos Pangelinan from Ron DuPratt Ford arrived, the situation immediately felt under control. He greeted me with genuine kindness, professionalism, and calm confidence. He assured me that I would be taken care of, then got to work with impressive focus and precision.
Marcos handled my vehicle carefully and methodically. His equipment was exceptionally organized, his straps were properly maintained, neatly arranged, and it was obvious that he takes pride in doing the job correctly. His truck was clean, orderly, and professional as well.
During the one hour ride, Marcos was friendly, respectful, and easy to talk with. I learned that he is taking in person classes to advance his career, staying disciplined with the gym and nutrition, and working demanding night shift hours. That level of work ethic, accountability, self improvement, and professionalism is rare.
Marcos has the temperament, discipline, customer service instincts, and leadership qualities that would make him an excellent candidate for greater responsibility, and in my view, a future management role. Ron DuPratt Ford is fortunate to have him representing the company.
Thank you, Marcos, for turning a stressful late night breakdown into an experience where I felt safe, respected, and genuinely taken care of.