DO NOT SHOP HERE!!!! I REPEAT DO NOT SHOP HERE!!! Racist interaction!!! Took my money for a transfer fee and then called me and said we reserve the right to select what customers we would like to deal with. All paperwork received and approved!! I will not refer!!! And I will be also posting to google!!! read more

A complete fucking nightmare. I sold my car to Carmax four months ago. Only weeks after selling the car, I received a notice that the vehicle was driven without a license, and that I needed to pay a fee. This was clearly the next owner that had done this. I consulted the city of chicago, and they told me I should fax in the document of the title transfer and everything would be okay. During the next 4 months, I receive 3 additional fines for things some other jackass did with the car I sold. I again, take my vacation time off work to fax the proof of title transfer to the city of chicago. A month later I get a request for hearing with a 3000 dollar fine attached to it for "driving with a suspended license". That case got dismissed in court as soon as I showed the evidence of title transfer. Now I am left with 3 days less of vacation time, poorer work performance and mental health, and a stomach full of rage towards this company. Carmax - Fuck you. I am so upset I cant even think. If you give even half a fuck, then apologize to me. read more

So far, not great. The financing part was relatively easy. I gave my information over the phone and received offers within 30 minutes. I took that information to my bank to see if they could beat the offer (they did) and made arrangements to return with a check. First, there was a lot of rushing me to come in to finalize the paperwork (he was supposed to get off at 5 and I made it clear I couldn't leave work early) and then when I got there a lot of "could you wait 10 minutes..." etc. Secondly, they had added a warranty to the deal (5 years, covered most things but not normal wear and tear), but failed to mention the car still had an original warranty of 2 years (covered the same things). The additional warranty Carmax offered was almost $3k added to the BOS and runs concurrently with the already existing warranty (5 years). They also added almost $1k extra in GAP insurance (my bank provided this for $250). I was told that the car had no pending updates or recalls and that two tires had been replaced. I inquired about why the tires had been replaced and was told that they didn't know or have access to that info. I signed everything and drove the car around for about 5 days before I realized the car was shaking while idle. I tried get an appointment at CarMax (they have a 7-day return policy) but they told me I'd have to wait 1-2 weeks. I communicated that this was unacceptable bc I had JUST bought the car and shouldn't have to come see you for anything-- let alone the car shaking, which is a BIG problem. I was still told they couldn't see me. So I took it to a Hyundai dealer and used the original warranty-- I found out the car had 1 recall (!!!!- carmax said there were none) and 1 update, which was what was causing the vibrations. I also had to get the car filter replaced ($80) which should have been done when CarMax decided to resell it. NOW I've had it almost 3 weeks and the tire pressure warning light came on. I'm getting that checked out this weekend. In short, I wouldn't suggest CarMax. read more

My mom brought her retirement car from Carmax, unfortunately her health took a turn for the worse and after realizing she's not getting better I went to try and sell her Mercedes Benz back to them. after 3 hours of back and forth. Me explaining the situation. I am her POA because she's incapable of doing it herself. I get told by the corporate office to pay off the car and have my mom give a employee permission to be her power of attorney and then they will buy the car back!!!! I wish I could upload the post it note the lady gave me. it says go ask the Secretary of State what I should do!!! read more

Worst place to buy a car from. I highly suggest you do not purchase from them. I bought my 2014 Kia Sportage on 12/1/18. My battery died in my car on 12/29/19. No car battery should die after just over 1 month. No help from them. I also purchased the extended warranty plan which couldn't be of any help either since for two days I couldn't even get a service provider out due to the weather. When the weather finally improved to 15 degrees today which is a normal winter day in Chicago I'm being told I still cannot he helped. I called oak lawn Carmax where I bought the car from and they basically said there wasn't anything they could do for me and to call the other location where I scheduled an appointment which I can't get to because of their sucky max care roadside assistance that I pay for. Be sure to check your batteries before buying from them. read more

I don't like giving CarMax a rating of three but I must! They handle you with Care and are Polite. Until they get you in the car that you like. Then trying to get Service on maybe minor repairs to tweak what's wrong can be a long an exhausting wait and Travels to another State, Indiana or Suburbs to get Service for Repairs sooner. I personally think they should tell the Buyers that their Repair Service can take you on a Journey. They do by the way let you know it can take a while at their facility. It's the traveling I don't like suppose the car can't make it to those other Shops? Towing? In the mean time you're driving in the car, hoping nothing goes wrong while you're waiting for Service. Hire more people to Service the Crowd you Sale to, enlarge the Service Department there in the Chicago Area. You do have a lot of Business coming your way! read more

This is the third vehicle that I have purchased from CarMax and this time it's a pickup truck can you say Hemi read more

CarMax - This is the third vehicle that I have purchased from CarMax this time is a pickup truck I love it . - Used Car Dealers Near Me - Oak Lawn, Illinois

I have sold two vehicles to Carmax and both transactions went very smoothly. Understand Carmax is a business therefore in it to make a profit like anyone else. They low balled me on the price of my cars and one of them had been in an accident prior to my ownership which they leveraged to the hilt. That said, the money is good and there is no haggling, game playing or weirdness. Selling your car on Craigslist or Ebay leaves you susceptible to weirdos and a potentially endless parade of prospective buyers who are 'just looking' or texting you like crazy trying to drive down your price. Only one odd thing happened at Carmax that I wanted to make known to you Yelpers. When I went in to have my second vehicle appraised, the salesperson who assisted me asked if I would mind filling out an online survey concerning my visit to Carmax. I agreed and we continued on with business. I filled out the online survey a few days later and thought that was the end of it. A week later a I got a call from the salesperson. He saw that I hadn't sold my vehicle to Carmax yet and wanted to know if I was still interested. In passing, he asked if I remembered the survey he had requested I fill out following my visit. He further proceeded to say something to the effect of: 'you know, the survey where you said I didn't greet you in a friendly manner'. I was taken aback a bit by his comment. First because I didn't quite recall all my answers to the question on the survey. But secondly, because I didn't expect to be interrogated by the associate who didn't care for my responses to survey questions. I question the wisdom of Carmax giving their sales associates the names and phone numbers of the people who filled out surveys concerning their visit to Carmax and interaction with them. Then allowing the associate to contact the guest and question them concerning their answers to the survey questions. The more I thought about it the more upset I got and I was going to go to the Oak Lawn Carmax and speak with the salesperson about why he called me, then speak with the store's manager. After talking about it with my wife I went to talk to the guy and he wasn't working that day, I just decided to drop it. He didn't confront me about my answers on the survey, he just made it known that he knew how I had answered some of the questions. Beware of the Carmax survey! read more

PROS!!!:) ADVICE: Be prompt, if you have an appointment because they have a lobby full waiting; be ready and make sure you have everything you need to do business & DO have a ride home, if you are selling!!! Oh, & did I say BE PROMPT!!! They don't play with that time - I was 17 minutes late & got put on the waitlist!!! The deal was fair & I'm happy!!! :) read more

Carmax is the opposite of a used car dealership. They are upfront and straightforward regarding trade-ins as well as purchases. I had a car transferred from Naperville and the turnaround was 3 business days. I also had my car appraised and was given a 7 day voucher if I decided to sell. Sami M was my salesman and was very prompt and courteous regarding the communication of the sale. He was also quite professional and the opposite of pushy. I would suggest seeking Sami if you decide that the Oak Lawn Carmax is the place for you. Highly Recommended! read more

I came to carmax to sell my ford. The process went very smoothly. I would recommend selling it on a week day instead of a weekend. I had a block on the car because of another owners loan and they weren't able to call anyone since it was Saturday. Came back a few days later and they were able to re-appraise it quickly and I walked out with a check not too much later. The customer service was amazing!!! Every one seemed very happy to be there and ready to help. read more

I've purchased from this place before, smooth transaction and time efficient. People are friendly and helpful. I transferred a car from a different location, and this was the vehicle I left with. The only thing I would suggest is to request a repair history form on the car you're interested in. Also, inspect the vehicle for yourself before leaving the lot with it. read more

I recently went to Carmax to purchase a SUV. My experience was Wonderful. Tony my sales rep, was very knowledgeable, on the SUV selection. He made me and my family fill at ease with such a purchase and our selection. The next week I took my vehicle in for some upgrade and Both Kevin and Ron in the service department was friendly and explained what to expect and how to use my accessories. Overall I was happy with my experience. read more

This has been by far the worst experience I have ever had in my life. I really wish I could give them -5 star review. First I bought a 2017 Infiniti QX60 and was told the cooling fan needed to replace so I never even drove off the lot with my car instead I was put into loaner vehicle. 1 and half weeks later I came to pick up my car and when I tried to start it the battery was dead. I had to wait for the battery to be replaced and was told that the Infiniti dealership they sent it to did a multipoint inspection. After a couple of days of driving I noticed a cloud of white smoke coming from the tailpipe. I brought the truck in and after the service department looked at it i was told it was condensation and since it was still covered under Infiniti's warranty I could just take it straight to them for any service related issuers. I had service 3 appointments with Infiniti and was finally told that the oil needed to be changed and had not been changed in a long time and that there was sludge in the engine. They changed the oil and i drove maybe a week before the car started shuddering like it was going to cut off and there was so much smoke that I couldn't see out of my back window. I made ANOTHER AN APPOINTMENT to finally be told that the engine needed to be replaced and I needed to go through CARMAX because now their warranty was voided. Brought the car back to CARMAX who took 1 week to tell me the same thing Infiniti said which was the engine was no good!!!! According to CARMAX they could put me in a new vehicle That i want but since it was over the price I paid for my old one I WOULD HAVE TO COME OUT OF MY POCKET and extra $3000 for a down payment for a new vehicle and there is no way they can come down on the prices. When I told them to just fix my car I was told they couldn't do that either! Next i told them to give me my money back and was initially told i would have to wait 2-3 weeks for cooperate to send me a check for my down payment. I WOULD NEVER RECOMMEND ANYONE TO PURCHASE A VEHICLE THROUGH CARMAX! THEY DO NOT CARE ABOUT THEIR CUSTOMERS! read more

Went to the Oak Lawn Carmax. I was never there before and now I know where to go for great service and a no hassle experience. A clean big office and lot with plenty of cars to look at. I'll be checking them out for my next car. Kyana and Bob were great to deal with. Thank you Carmax. read more

I experienced difficulty with Oak lawn location. You are asked via sign to stay in your car and call on arrival. When you follow this instruction they respond as if they don't know the sign is posted . Also staff don't appear to be very knowledgeable about what they are doing. Back and forth with my bank on basic paperwork. Purchase agreement, title etc... They appear to want the check and want you on your way . Multiple call backs to fix paperwork. Also no delivery options except with an expensive 3rd party . The car was decent but I would prefer a more professional approach. Too many different sales personnel. Not 1 person to handle issues that may arise . Its the first time dealing with Carmax but I will definitely not return to that location. read more

Bought my car about a year and a half ago. Had an issue with transmission about 3 weeks after buying it. Carmax took care of it and gave me a loaner with no hassles. Yesterday I had more problems with 2 issues with emissions sensors and brought the car in after making an appointment. With my extended warranty I purchased, what would have cost me over $650 only cost me $150 (My deductible) to have fixed the same day. I love dealing with everyone here and have never had any problems as of yet. Friendly staff and willing to assist anyway they can within reason. read more

very lousy with customer service and information regarding the entire process. Went in to speak with someone and didn't hear back for 3 weeks when they told me that they would call tomorrow. Then check my account and see 9 different auto finance inquiries on my credit score. I wasn't informed of any of this and my boyfriend who purchased a vehicle from them a year ago had 1 inquiry total and did same exact steps as I did. Don't recommend. read more

Awesome experience working with Sean. You will not experience the sales pressure here as you do in other dealerships, I promise. This is my 3rd car at a Carmax and I would never shop elsewhere. Great cars, great variety and solid no haggle pricing. You will NOT be dragged through the ringer all say like at conventional dealerships. I was in and out in 2 hours. read more

After researching cars and dealers, I settled with Carmax. My experience was delightful and Sharmun was a joy. I actually spoke with Sharmun about two other cars before choosing a Toyota. This was my first "real" car buying experience. She told me everything about any car I was interested in before I did financing. I applied for financing over the phone and made the appointment for the test drive. The whole process took about 3 hours. Carmax may get a bad rep for the no-hassle prices but I love the straight-to-the-point approach. I really don't have time to talk, negotiate or detect suspicious dealers just for a vehicle. I just want a reliable car. I have no complaints. read more

Manager was absolutely terrible. She told us the appraisal process would take just under an hour: 30 minutes for the appraisal, another 20 for the paperwork to transfer title. Instead it took 2 hours. It's not that it took two hours- it's that you LIED. And when we asked why it was taking longer than 20 minutes- she acted annoyed that we were even asking. No apology for not letting us know that 20 minute estimate was off... by an HOUR. Terrible. read more

I highly recommend working with Jonathan Lee at CarMax. He was responsive, professional, honest and overall very nice. CarMax offered me $1,000 more for my trade in than Oak Lawn Toyota did even though I originally bought my car there. Great service and nice atmosphere! read more

The sales consultant Mary was awesome! She was patient and had my best interest at heart. She went above and beyond to ensure my needs were met. Awesome job! read more

TERRIBLE!!! Experience after buying a car at this location. Business office Jessica really made me feel like dirt when I was redeeming an I owe you reimbursement from the car salesman who sold me the car for a full tank of gas. Went so far for her to say she will mail me a check of 80.00 in the mail within 5 to 7 business days. Really??? 80.00 check in the mail. She first said they used it already when they had to service the car the next day due to check engine light going on then said it was for a top off. Ridiculous! Beware once you sign the dotted line you don't mean anything to them afterwards. read more

Arranged an appointment in the morning, Dan called me to say hi and was very polite. However, as now as I have been in here for 5 minutes, Sami gave me a bad face already... read more

I already had my car appraisal at $12 k even. I talked to the manager Tom who gave me an online credit identity test to confirm my identity since my license expired last month. I brought in my state life insurance licenses for all the states I'm licensed in including IL which has my picture , my marriage and birth certificates, utility and mortgage bills , and my debit card and insurance cards. Tom shook my hand and said I'm approved and they're working on getting my check. After a total of about 45 minutes waiting the girl came back and said her "other manager" didn't approve it even though Tom is the manager of the location . Not sure what went on but a huge waste of time , I even have their plastic yellow tag on my key chain read more

This is my 2nd purchase from CarMax. In 2011 I purchased a 2008 Lincoln MKZ, transaction was smooth loved the car. August 31, 2018.i purchased a 2016 Lincoln MKZ from the Oak Lawn location in Illinois. A week after purchase I came to learn the heated seats in the front and back do not work, nor do the AC seats in the front. Also the left passenger tire has a slow leak so that will need to be replaced. I think it is extremely disingenuous to have features listed on the website when they do not work. Thankfully the car was still covered under Manufacturer warranty so the heating module was replaced. But I will need to pay for the new tire. CarMax should have been honest upfront and said the heating module didn't work and a tire had a slow leak, as a consumer I would make the decision regarding whether I wanted to deal with taking a car in for repairs less than a month from purchase. I'm not sure I will purchase from CarMax again. read more

Best and easiest car buying experience ever!! Brad is excellent. Got the car I wanted at the price I wanted and was out the door with car keys in hand in two hours!! read more

I purchased my Honda Accord here in 2007. The transaction went smooth with no unexpected problems. My sales person was very helpful and knowledgeable. I was offered a very nice extended warranty which I took. I just took the car in for service last week. Scheduling the appointment was no problem. I dropped the car off in the early morning. There was an employee walking into work who was extremely helpful getting me a service drop off envelope. One area where their service dept could use some help with is communication with the customer. I had an early appointment, 7:30am. They said someone would call me by 10:30am which they did but I was told that they charge $52.50 just to look at the car. I knew I had a $50 deductible but they didn't tell me there were additional charges until AFTER they had my car in their shop. They explained the $52.50 would be covered if the repair was covered under the warranty. They also did not tell me that their repairs can't be done in one day because they don't stock or can't get parts the same day. I also was not told I had a rental covered. I had to call a Honda to find this out, when Carmax should have told me this since they sold me the warranty. Even the next day, I didn't hear anything from the service department. It was after 12pm and I knew I was only authorized for a 1 day rental. I left a voice mail and by 1:30pm when I didn't get a return call, I called several more times and finally got someone on the phone who said my service writer and technician were at lunch. They will call me back. So, they call me back at 2:30 to tell me my car is ready. Communication people! It would put the customer at ease. I would buy another car from CarMax but would think twice about using their service dept. read more

I purchased a 2007 BMW 335i last year. Carmax represented that it had passed their rigorous inspection. It started with the sales clerk responding to the question of where is the spare tire with, "they are run flat tires." Sure enough I got a flat tire on the way home, the same day bought the car! In the last year I have had to have the following repaired: Water Pump Engine Harness Oil Pan Gasket Radiator Hoses Drive Belt Pulleys Heads up Display Walnut Blast This is totally thousands of dollars, over 20% of what this vehicle cost. This car was a lemon from the beginning and they have done nothing when I have asked countless times to bring this vehicle back. It is an absolute shame that they are allowed to rip off their customers so heinously. On another note, their Service Manager Brian was an absolute pleasure to deal with, unfortunately, he does not have the authority to get anywhere with this situation. read more

[Note: I also posted this same review under Enterprise Car Sales] I bought a 2006 Mitsubishi Endeavor from Enterprise a few years ago and when I recently brought it back to them to get it appraised & see what I could get for it, after waiting for over an hour, although the car was in good condition except for some scratches on 3 of the rims, they only appraised it at $6,000. I owed about $5300 on it, so they were only going to pay me about $700 for it. I'd already done my homework and knew that the Blue Book for it in its condition was $10K. When I asked the salesman about the $4K difference, he said that's all they'd be able to get for it at an auction. I left and went online to see what people were asking for used Endeavors - I found 2 that were in excellent condition, same year as mine, one for $12K and one for $15K. After further research at http://Edmonds.com, I saw somewhere in one of the articles linked to their site to consider checking out Car Max instead of dealing with a regular car salesman if you don't want to go through the hassle of selling it yourself. I checked some reviews for Car Max (I live near McCormick Place) and the closest one to me was in Oak Lawn. So after a few days I decided to go to see what they had to say. (I do not work for or have any friends or relatives that work there). The salesman's name was Hassan Rayan, a straight-up nice guy (I couldn't believe it, and was waiting for him to come back with an offer close to Enterprise's). Would you believe they appraised my car at EXACTLY what I found online: $10,000!? Less the payoff amount, I WALKED OUT WITH A CHECK FOR OVER $4700! ALL IN ABOUT 45 MINUTES!!! $4700.00 versus Enterprise's $700. You do the math. I'd actually planned that if they at least offered 1 or 2K I'd go home and probably come back in a couple of days to close the deal, but I was so happy, I actually walked for about 2 blocks in shock before realizing I hadn't planned on how I was gonna get home! I ended up taking a cab. By the way, the 2 stars for Enterprise is because when I originally bought the car from them, it was a pleasant experience, and it was a good car. But guess where I'm buying my next car!!!!???? (Again, everything above is TRUE, I have absolutely no connection with Car Max, am not getting paid or compensated in any way for this - that was my first time ever dealing with them). In fact, that's why I joined Yelp - just to be able to post this. By the way... don't be surprised if you see me at the Apple Store this week!!!! read more

So I had a relative go there to see about selling her car and was offered $4500 for it. When she left a guy pulled up next to her and asked her to pull over. She did and the guy offered her $5000. I don't believe she told him hat Carmax offered so maybe the salesmen told his buddy what they offered her. For safety reason to told her not to go back there again. That knows of thing freaks me out. read more

Two reasons I'm not giving them a 5. The trade in value was a little less than I got elsewhere and the price of the used car (relatively new, very few miles) was pretty similar to that of a new car. HOWEVER: I walked in to see what was out there. Found something to my liking and they talked me into taking it off the lot with the stipulation I could return it within 5 days and it would take about 15 minutes. I was a little skeptical about it, but I took the car home anyway and found that I could get a new car at basically the same price as the very low mileage car I had bought, so I returned it the next day, and in 15 minutes, I was out of there with my old vehicle! The whole process was friendly and non-threatening. People were great to deal with. I truly wanted to do business with them, but in that is was a business transaction, I had to go with the better deal down the road. Don't be afraid to check this place out! read more

Still shopping for a car after my old one has been totalled. Their "no haggle pricing" is a rip off. My salesperson was nice but I'm not going to over pay by $3000 to keep this guy nice to me. Sigh still searching for the right car. Somebody please help me find a decent dealer. read more

I had a great experience car buying at CarMax. The sales person, Scotty, was very helpful and knowledgeable. The car I wanted had to be transffered from Glen Ellyn to Oak Lawn. Would not hesitate to deal with CarMax again. read more

4+ A couple of years ago, came here to purchase an Infiniti G35 for my dad. Was fun to test out the other cars as well, BMW, Mercedes, Miata, etc. Great staff, friendly and quick service. This is a great place to check out styles, handling the car, and prices. read more

Just sold my car to carmax. Ernie was amazing - Professional, efficient and kind. He should be recognized for his service.

From the time I left my contact information on the website for someone to call me, to the day I drove my vehicle off the lot; the staff at Carmax has been stellar!! Excellent service. I wanted to get my wife a crossover vehicle, so I researched different vehicles on their site. I used all the online tools and read reviews for the vehicles we narrowed down. Andrea emailed me and spoke to me over the phone. She was very pleasant, and we arranged a day and time that would work for me to come to the showroom. She couldn't be there on the day I came in but referred her colleague Brian to me to help me that day. Brian was very thorough and knowledgeable. He took me through most of the paperwork that day, so the only thing I had to do when I came back was submit a small deposit, sign, and drive off the lot. I came back the following day, Ernie was able to complete the process with me and was very genuine and helpful. He made sure that I spoke to the right person for my paperwork and made sure the vehicle was cleaned and shining from inside out! I will tell everyone I know about my experience with Carmax and make sure to spread the work online. Thanks Carmax!! read more

Well where do I start. I was prequalified for a vehicle, they told me everything that we needed over the phone. We are busy people and did the due diligence to make sure we have all the necessary paperwork required so we were prepared and ready to go. Turns out they wanted paperwork that they never asked us to bring. On top of that the vehicle had to be transferred which took over a week to arrive from a place only a few hours away. During that time Carmax could of let me know what I needed, but they didn't. Their sales associates has been texting me back and forth for days before and even the same day I was scheduled to come in to confirm I had everything. However, when I showed up they asked for paperwork they never asked me to bring. So I wasted my entire evening, missed appointments and days of production in anticipation of the vehicle arriving just to be let down when we come to the dealer. Not to mention the sales manager best thing he could say was sorry, but not first before telling my husband that he doesn't need to be talking to him because this doesn't have anything to do with him. By the way my husband has everything to do with this process regardless if his name is on the paperwork or not. Updating I spoke with Susan she rectified everything. She was apologetic regarding the entire situation. She was efficient and effective. She resolved our issue and made sure our business was wanted. Thank you again Susan and John for your professionalism. read more

It was great an easy process they really help you and i got an great truck with good insurance please make sure you get gap insurance no matter what the cost is better safe than sorry read more