I was never a fan of the car selling/buying process but Carmax changed that…read more We were offered a very fair amount for our car and the process was quick and easy. I think the young woman helping us was Alia. I hope I got her name right. At any rate, she was very friendly and kind and patient and worked quickly to get us in and out of there. I would highly recommend the Oak lawn Carmax and would not hesitate to use them again in the future.

The lack of integrity at this location is staggering. They essentially tried a 'bait-and-switch' on…read moreour financing. After receiving a 5.74% rate online, the local team (led by Sean Markham) spent hours trying to force a 12% rate, even with a massive $10,000 down payment.   They withheld information about the 'FedEx Option' for remote signing, claiming it didn't exist until they were shown the CarMax website as proof. Even after the mistake was caught, they were unprofessional and made my grandchild wait an extra 90 minutes as retaliation. If you value transparency and honest business practices, stay away from this store.

Drove 40 minutes to Webb from the city on a Saturday morning to look at a 2010 Lexus HS250h with…read more71K miles I saw on cars.com that I had been looking at for about two weeks but that the dealer had just dropped the price on to move the day prior. Was in and out with the vehicle in about an hour after a test drive, a request that they let me take the vehicle to a nearby mechanic I found on Yelp (John's Automotive FTW!) to make sure it had a relatively clean bill of health and no surprises. The guys also threw in a full tank of gas and a car wash before I left. Was treated really well. Thanks Webb staff.

My husband and I got our suv from Webb Auto Outlet and everything went so smoothly. The staff at…read morethis dealership was fantastic and had great attitudes. We work with Sam and he went up and beyond for us. We honestly feel like we made friends. Very knowledgeable hard-working people here. I highly recommend.

It's seems they by car but don't put much effort into may repairs before trying to flip them. My…read morecar came with a cracked windshield that said they would fix but once the crack spreader it the refused and i had to pay out of pocket to replace it. They were pretty nice and family oriented in the beginning but after the purchase they blew me off like I was a stepchild. Been waiting on a returned call from the owner bill for 2 months now and still nothing. When I call he never there. They so called fixed the burning smell coming into my car but it returned just 3 days later. Good deal on the car but too many problems in the first week. Sway bar links need to be replaced but the seller Ibrahim said it just needed a wheel alignment but that was incorrect. Only person that has been consistent and talking to me is Omar but he can't do nothing with out bills approval.

One of the worse experiences of buying a car. The tires were bald on the vehicle and they would not…read morereplace them or come down on price knowing that I would need to do so. After getting to drive the car on the highway it had a horrible front end shake. Tried speaking with the sales person and that went nowhere at all. Put up a review and a manager called. He would not pay for the tires after having to bring it to Tesla and having it looked over. Kept saying he could get tires for $500...then why wouldn't you put new ones on a $30,000 car you're selling? The tires are $300 a piece and he kept saying he would give me $400 which is laughable. Then after an irritating phone call goes up to $600 lol after I had to spend $1800 on a car driven off their lot. This place is an absolute scam and just another crooked dealership. They just want their money and to get you out of the door and want nothing to do with you after and won't own up to their mistake. Stay away if possible and move on like they do!

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

First rate service! From the initial call after my accident, Michelle and the rest of the team went…read moreabove and beyond to get my car back to me. Extremely helpful through the whole process and made the experience a lot less stressful. The repairs were quick and detailed, my car came back looking brand new!

This place will never have my business again. I took my brand-new truck to get repaired here, come…read moreto find out they recycled one of the parts that they charged for but was supposed to be replaced. Not only that, but they also used an incorrect bolt during the repair causing additional damage. If a screw was lost or misplaced, they should have contacted the insurance or me to ensure repair would be completed with correct screws. I went back to address the issue thinking they would correct their mistake, but they did not. Their customer service was unacceptable. They accused me of causing the damage! Very unprofessional and did not take accountability. This auto shop will be contacted by my insurance for the dishonest and unprofessional repair performed on my vehicle.

I had a terrible, disappointing, and frustrating experience that made me absolutely furious with…read morethe interaction I had with Tommy and Johnny at Midway Autohaus, 7405 S Harlem Ave, Bridgeview, IL 60455 After purchasing a vehicle, I was informed by Tommy during the third week of my possession of the vehicle that my financing had not been approved. Tommy then texted me, threatening me to go back to the dealership or else he would void the plates or put the car out for repo. I told him I couldn't go during workdays, so I scheduled an appointment for Saturday the 18th of July. At the dealership, I was told that for me to be able to keep the car, I should sign a new contract with different financing terms and make an additional down payment. I found these new demands ridiculous and unreasonable, and they raised significant red flags and serious concerns about the legitimacy of the transaction. As a result, I declined to sign the new contract and instead requested that the transaction be unwound. Immediately, Tommy got very agitated and raised his voice, saying that the dealership would keep my down payment. When I asked Tommy to show me which part of the contract allows him to keep my down payment, he refused to tell me. I reviewed the purchase contract I was provided, and I could not find any provision that would allow the dealership to retain my down payment under these circumstances. He said he had a document signed by me that allows him to keep the down payment. When I asked him to show it to me, he refused. This document was not included in the list of documents I received when I signed the contract. He then requested another employee to block the car in the lot. At this point, he was yelling at my mother and me. He literally forced us out of his office and threatened to call the police on us, saying that I would go to jail, which I found shocking. He then attempted to leave the building but later returned to his office, shut the door on us, and hid there. He made one of his co-workers, who identified himself as Johnny (the same one who blocked the car), talk to us because, for whatever reason, he could no longer speak to us. I was not provided with any written receipt or documentation acknowledging that the dealership had possession of the vehicle. I also requested copies of all documents I had signed, including a document the Midway Autohaus claimed allowed them to keep part or all of my down payment. Still, Tommy and Johnny refused to provide me with a copy. I contacted the police to document the situation, but they advised it was a civil matter. I have since requested all documentation in writing, but they have not responded. My biggest concern is the return of my down payment. Despite the financing falling through and my request to unwind the transaction, Tommy claimed that Midway Autohaus would keep my entire down payment and refused to provide the document he said authorized them to do so. As a customer, I genuinely feel like I got SCAMMED. No customer should ever have to fight to recover their own money or be denied copies of documents they signed. Based on my experience, I strongly urge anyone considering doing business with Midway Autohaus to proceed with extreme caution. Read every document carefully, insist on receiving copies of everything you sign, and do not rely on verbal promises. I wish I had chosen a different dealership, and I hope this review helps others avoid going through what I experienced. I have also sent a formal email requesting copies of the documents related to my transaction and an explanation regarding my down payment. Still, I have not received any response from Tommy. I sincerely hope someone from Midway Autohaus management or ownership will review this matter, contact me directly, and work toward a fair resolution. I would much rather resolve this issue professionally than continue escalating it through consumer protection agencies and other appropriate channels.

They required me to pay a bunch of cash up front, no receipt then I wasn't even able to claim my ev…read morecredit of 4000,00 because they would not register as a clean vehicle dealer. The owner wouldn't even return my call or respond to my email!

They turn the mileage back before they sell you the vehicle. These guys are scammers.read more

Still waiting on my title for my vehicle. It has been 3 months. Purchased a 2013 Tesla model s…read more Vehicle has multiple minor issues that were not detailed in listing. Be healthily skeptical of this dealer, have had to get the secretary state police involved. Will update review as the situation progresses.

The best , friendly, helpful, good people , you will be in safe hands . They have a lot of cars .read more

From the owner: We use proper English!read more