For the East Dundee location:…read more The team at Driven Auto are generally personable and willing to help. We specifically came for a vehicle that they had listed on their website that was within our price range. Adam was kind (we felt no pressure) and went on a separate test drive with both me and my husband as we had our baby with us and weren't able to all go at the same time. The purchase process was fairly easy and we were happy to walk away with a new to us car that same day. After driving the vehicle home, we started to notice a grinding/clanking noise. It progressed and continue to get louder, so I called as I was concerned that it could be a significant safety issue. They got us in the following Monday and were able to determine that the front passenger side control arm needed to be replaced. We are grateful that they got us in quickly and replaced this free of charge. Unfortunately, there are a few issues that we are still having with the vehicle. The active noise cancelation system (ANC) has a microphone issue. Instead of reducing road noise, it is amplifying it when accelerating between 25-35 mph. My husband pointed this out when we brought the vehicle back for the control arm, but they were unable to fix that component. Also, during our test drive we noticed a noise that sounded similarly to an electronic deadbolt locking/unlocking (gear grind) when locking/unlocking the car. This was something my husband asked about but was told it was normal. Unfortunately, however it is not normal and it is actually a failing fuel lid actuator that we will need to replace as well. A few other issues have included tire sensor and display screen connectivity issues. I know what you are thinking... you bought a used car, expect issues. Yes, yes I know. This is just a warning for due diligence, as I'm not sure what type of service checks are done before these vehicles are listed. Lastly, the only other issue is the "I Owe, You Owe" contract. This was something we were asked to sign with the promise that the dealership would provide us a second key to our vehicle within 30 days. I made multiple requests regarding this, with the last 3 requests being within the last week of that 30 day contract. On the two occasions that I spoke with Max, who had also signed the "I Owe, You Owe" contract, he had told me he had been too busy over the last few weeks to call about a second key, but would get it taken care of. This is frustrating as I guarantee if we had "owed" something, and didn't follow up within 30 days, this dealership wouldn't have taken that lightly. Thank you for coming to my Ted Talk. Good luck with your used car buying search.

I was pre approved for an auto loan and from a major bank, I explained to the sales person…read morespecifically who I wanted to finance my vehicle through the pre-approved bank, he assured me he would deliver. I believed him. As I reviewed the documents I signed it was apparent he misled me. The financing was through there loan financing bank. Nonetheless, I have A1 credit. I talked to the sales person and he assured me to pay three months of timely payments and I complied. Therefore, he said would refinance my loan through there financing company at lower interest rate. When I reached out to him to follow up to refinance the loan at the rate that I deserved with my outstanding credit rating. Nonetheless, he stated, "Do you like the vehicle." I stated "Yes." He then replied he couldn't change the rates and said pay the loan sooner that would bring the loan down and help adjust the interest rates. That's not the answer I was looking for. Therefore, I thought to myself well I would go back and apply to the original pre-approved loan and refinance my vehicle loan through that bank. I applied for an application to refinance my vehicle. Keep in mind I have excellent credit. I received a letter from the bank and was denied, there reason why it was denied it stated."Hail, Flood, Fire, Structural Damage, Non-U, Salvage or Branded Title." I called the bank they assured me of there findings. I explained to them in my contract I signed in corresponding block stating that the vehicle had not been hail damaged or marked "NO." Plus the Car fax report said no damage to the vehicle. They stated there findings were accurate. I went to the seller to resolve the issues, my original sales person who was present, I didn't even get a chance to talk about the issues with that sales person. I was immediately approached by a different sales person who was not familiar with the issues. He of course did not answer my questions about what the issues were. He didn't resolve them, and promised me on April 13, 2026 he would call me back with a resolution. As of this writing I have not received a response. I purchased the vehicle in good faith and if I had bad credit they would have not given me the time of day. Therefore, I have lost the motivation and faith in the car buying experience.

The lack of integrity at this location is staggering. They essentially tried a 'bait-and-switch' on…read moreour financing. After receiving a 5.74% rate online, the local team (led by Sean Markham) spent hours trying to force a 12% rate, even with a massive $10,000 down payment.   They withheld information about the 'FedEx Option' for remote signing, claiming it didn't exist until they were shown the CarMax website as proof. Even after the mistake was caught, they were unprofessional and made my grandchild wait an extra 90 minutes as retaliation. If you value transparency and honest business practices, stay away from this store.

BEWARE of this CARMAX!!!! My daughter was buying her first car. We live in CT and she lives in…read moreChicago. Her experience should have been positive, as my family have bought multiple cars from CARMAX. She was preapproved with CarMax financing, with me as a so-signer. She test drove the car, told them about her financing and made a plan to return to purchase the car. She went on Saturday evening. She told them she had been preapproved for financing and had her $!0,000 down payment. Sales Manager Sean Markham then became involved and spent the next couple hours telling my daughter that she could not finance the car with me as a co-signer because I wasn't physically there. 2 hours. She continued to question why would they waste her time if the answer was no. Sean Markham's response was " well, we need to to better and this can be used as a learning experience." Sorry Sean, it is possible because once I got on the phone and told you the CARMAX has a policy called FEDEX Option. It is on their website. It is a CARMAX policy that if a co-signer is far away, they will fedex the forms to a local CARMAX for me to sign. Once I explained to Sean Markham that I know their policy he quickly made excuses and immediately went and called his manager for approval...just a minute before and for 2 hours, even with my daughter expressly asking for this, there was NO possible way to make this work. Amazingly, once the dad spoke up he changed his time. SEAN MARKHAM is a worthless piece of garbage who tried to take advantage of my daughter because he thought he could pad his bonus by making her pay 12% instead of 5%. DO NOT SHOP as this CARMAX until they address this bait and switch tactic. Late Saturday night, 3 male salesmen intimidating a young person to increase their money. ABSOLUTELY NOT OK! BIG TOUGH GUY Sean Markham changed his tune pretty quickly once he was caught being unethical!!! We have emailed CARMAX corporate and the local managers. We are also contacting the Illinois Attorney General for consumer protection and the Better Business Bureau. CARMAX management, I need to know what you will be doing to mitigate this situation and convince me, my family and friends to use CARMAX in the future?

Drove 40 minutes to Webb from the city on a Saturday morning to look at a 2010 Lexus HS250h with…read more71K miles I saw on cars.com that I had been looking at for about two weeks but that the dealer had just dropped the price on to move the day prior. Was in and out with the vehicle in about an hour after a test drive, a request that they let me take the vehicle to a nearby mechanic I found on Yelp (John's Automotive FTW!) to make sure it had a relatively clean bill of health and no surprises. The guys also threw in a full tank of gas and a car wash before I left. Was treated really well. Thanks Webb staff.

My husband and I got our suv from Webb Auto Outlet and everything went so smoothly. The staff at…read morethis dealership was fantastic and had great attitudes. We work with Sam and he went up and beyond for us. We honestly feel like we made friends. Very knowledgeable hard-working people here. I highly recommend.

It's seems they by car but don't put much effort into may repairs before trying to flip them. My…read morecar came with a cracked windshield that said they would fix but once the crack spreader it the refused and i had to pay out of pocket to replace it. They were pretty nice and family oriented in the beginning but after the purchase they blew me off like I was a stepchild. Been waiting on a returned call from the owner bill for 2 months now and still nothing. When I call he never there. They so called fixed the burning smell coming into my car but it returned just 3 days later. Good deal on the car but too many problems in the first week. Sway bar links need to be replaced but the seller Ibrahim said it just needed a wheel alignment but that was incorrect. Only person that has been consistent and talking to me is Omar but he can't do nothing with out bills approval.

One of the worse experiences of buying a car. The tires were bald on the vehicle and they would not…read morereplace them or come down on price knowing that I would need to do so. After getting to drive the car on the highway it had a horrible front end shake. Tried speaking with the sales person and that went nowhere at all. Put up a review and a manager called. He would not pay for the tires after having to bring it to Tesla and having it looked over. Kept saying he could get tires for $500...then why wouldn't you put new ones on a $30,000 car you're selling? The tires are $300 a piece and he kept saying he would give me $400 which is laughable. Then after an irritating phone call goes up to $600 lol after I had to spend $1800 on a car driven off their lot. This place is an absolute scam and just another crooked dealership. They just want their money and to get you out of the door and want nothing to do with you after and won't own up to their mistake. Stay away if possible and move on like they do!

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

First rate service! From the initial call after my accident, Michelle and the rest of the team went…read moreabove and beyond to get my car back to me. Extremely helpful through the whole process and made the experience a lot less stressful. The repairs were quick and detailed, my car came back looking brand new!

This place will never have my business again. I took my brand-new truck to get repaired here, come…read moreto find out they recycled one of the parts that they charged for but was supposed to be replaced. Not only that, but they also used an incorrect bolt during the repair causing additional damage. If a screw was lost or misplaced, they should have contacted the insurance or me to ensure repair would be completed with correct screws. I went back to address the issue thinking they would correct their mistake, but they did not. Their customer service was unacceptable. They accused me of causing the damage! Very unprofessional and did not take accountability. This auto shop will be contacted by my insurance for the dishonest and unprofessional repair performed on my vehicle.

They were very nice, no pressure, an enjoyment to work with!…read more My daughter bought a 2012 Nissan Versa and as a concerned Dad, I accompanied her at the dealership and was happy I did!! Thanks to GM Greg, Salesman Mark and the cool financing guy with a lot of experience who got us the best rate! Thank you all!! George & my Daughter Lizzy

They required me to pay a bunch of cash up front, no receipt then I wasn't even able to claim my ev…read morecredit of 4000,00 because they would not register as a clean vehicle dealer. The owner wouldn't even return my call or respond to my email!

They turn the mileage back before they sell you the vehicle. These guys are scammers.read more

Still waiting on my title for my vehicle. It has been 3 months. Purchased a 2013 Tesla model s…read more Vehicle has multiple minor issues that were not detailed in listing. Be healthily skeptical of this dealer, have had to get the secretary state police involved. Will update review as the situation progresses.

The best , friendly, helpful, good people , you will be in safe hands . They have a lot of cars .read more

From the owner: We use proper English!read more

If you're looking ot be sold a car, this isn't the place for you. If you're looking for a nice…read moreselection of low-to-mid-range luxury cars at a place that will give you a fair price, this is a good place. Also easy to get to from Metra, which is handy if you don't already have a car.

If you're checking out the yelp page, that means you want to test drive something just like I did…read moreabout a week ago and I'm here to tell you, go do it. You're on the right track by researching the dealer as well as the car. That's what I did. I bought the carfax and autocheck and I found not just any MINI Cooper S here, I found THE MINI Cooper S I've been searching for. I test drove four other MINIs and when my fiancé and I drove off the lot for a test, she right away said "I have a good vibe about this one." The price was fair, the car didn't drive like a dream, but was in good condition, basic maintenance aside. Nick the owner - super cool dude and worked with me when I wanted to take the car to a local mechanic to get it checked out (I'll be writing a review for him too). When I took it to John's Automotive (3 miles away), John told me right away "Oh yeah, they're good guys, they'll never sell you a bad car." I wanted to make sure that I wrote a review to get more traffic into this dealer because I think they really deserve it. There were no surprises, no games, just a good family owned dealer.