These illiterates base their car values off of an auction system. Proceeded to tell me my car (Volvo V60 p*) could be found at any auction lot any time and hence valued my car at 14,500. Goodluck finding another one idiots. Carvana provided a quote of 22k. Sell your car elsewhere if you have a brain. read more

I was very happy with buying my car from CarMax. But John Grey went out his way to make my experience awesome. He keep me in the loop on everything that was going on, was personable, professional and prompt. Just a note, bring two pieces of docs that you live in the state. I just happen to have two bills on me. I was very happy buying my car from here and plan to buy from Carmax in the future. There is no wiggle room in the price.None. But I did not mind that. read more

this is the worse services I've ever received!!! They will do anything to get you to the car lot!!! I drove over 2 hours to see a car! that I had already did the loan and all then the car was not even there. they did not apologize nothing! I will never use car max. Made a hard inquiry on my credit score and all. read more

My husband recently sold a car to car max. It belonged to his father, recently deceased. We didn't need to trade it in, and weren't too excited about trying to sell it ourselves. He took it in to them one evening. They looked it over, gave him an offer that was comparable to Kelly Blue book. The next day we took in the title and the written offer. The whole experience took 20 minutes! Hassle free! read more

I purchased a car on December 31, 2020. 2 days later I had to return it to the service department. It was leaking oil, pulling to the right so it needed an alignment, and all of the fluids were low. They had the car 9 days. No one was updating me about my vehicle. I was calling everyday and being lied to by the salesman who sold me the car and the service and sales managers. When I was told I could pick up the car it was worse than when I dropped it off. It was making a rattling noise and it was still pulling to the right and a tire had a gash in it. It also had 0ver 100 more miles than when I dropped it off. Stay away from the CarMax in Indianapolis. read more

I just completed my second purchase of a car through CarMax in Indianapolis. I went back a second time because the first time went so well and was very pleasurable. I can't say that for the second time however. I was helping my daughter purchase a car and the sales rep that we worked with, Tony Lovett, was a pain all the way to through the process. I told him that my daughter had to stick to a budget as to what she could afford. He tried to push the extended warranty on us and when I insisted that she couldn't afford it he became agitated. We had to go back a second time to complete the financing process. I was co-signing for her and I keep my credit frozen for protection purposes so a second visit was necessary. The offer that we received when completing the financing was different than the previous offer Tony provided. when I called him on it again he seemed to get agitated and he had to straighten it out with the manager. I just felt like I was getting maneuvered and bullied by this guy the whole time. Through the process he was very unprofessional at the end he would not even shake my hand he just walked away. I would have to think very hard about whether I would ever go back to this dealership which is disappointing because the first experience went so well. read more

I feel the need to leave this review based on how other reviews appear to be skewed based on personal gripes like the fact that Carmax won't haggle, which is obvious, or that they don't offer the highest trade-in values on cars, especially cars older than 10 years old since they won't sell them on the lot. That information is out there, so bad reviews by people who don't research how Carmax does business should be ignored. I'm not saying that mistakes don't happen, but there seem to be lots of reviews that don't have the whole picture. I was looking for 1 specific car and couldn't even find any at used car lots to test drive. Found my car and fell in love with it. Lots of people were saving it as an option, so I had my car transferred to Indy from North Carolina. I was told it could take up to 14 days, which didn't bother me. 3 days later, my sales rep (Shawn Morgan) texted me and told me it would be in the next day. Transfer process was simple. The car was unloaded earlier than we thought. Knowing we would be in within an hour of the car arriving, Shawn expedited getting it ready for us, including the paperwork and some body work for some pretty serious scratches in the paint. When we test drove the car, we pointed those out. It took some extra time, but the crew virtually eliminated the gouges. Only one was left that was somewhat noticeable, but you have to look for it. Very happy with their effort there. Test drive was nice. Shawn let me go out of the normal test drive route. I live in the area and wanted to drive the car on familiar streets. I haven't used the warranty, so I can't comment on much on it, which is the only reason for 4 stars and not 5. I've read reviews about how Carmax techs lack the skills for repairs, but the ability to take it to my local Ford dealer makes me feel better about that. I'm happy that someone offers a warranty like this. If I have to use the warranty, I will update based on that process as well. All in all, based on the fact that I got a great car that was unavailable in the area, the simple and fast transfer process, Shawn's great customer care, and the great financing offer I received, I will go back in the future and recommend it to others. read more

CarMax makes car buying a breeze. After closely watching vehicles on their website (the good ones go quickly), I had a car transferred from out of state. Once in the store, I got great customer service. Was truly impressed with the entire experience. read more

Fiancé and I sold a vehicle today and were happy with the service we were provided. Friendly and fair, but I wish they had a larger selection of used cars on the lot that fit our make, model, and price specifications. Maybe we will have one transferred in later, because we would love to work with their financing terms and staff. read more

Buying used Car from Carmax. Gross Financial Negligence. 1. My wife and I was forced to do complete financial application a screen with ver personal information that was viewable by the entire store. These computers are set on 6 foot tables in the middle of the sales floor. No blinders or other effort to hide our information. So anybody standing behind, which there was several customers and other associates, were able to fully read everything on the screen. Completely Open. 2. They verbally ask you for your Social Security number, financial, and other sensitive info openly where anybody can hear it; in the middle of the store. Customers and other associates sitting next to us heard all of our personal information as we had to give it verbally. 3. They twice lost our completed profiles, both electronically and paper, and we had to do over with. Did not tell us what happen to or where the information was. They then for a 3rd time lost all of my info, and 3rd time loss part of my wife's info. They called after the transaction and threaten to pick up the vehicle unless we gave them the same information again over the phone. 4. My Driver License disappeared for oven an hour. They explain "an associate" had it in their pocket somewhere. After an hour they brought it back, but no explanation of who or what happen. They did not take my wifes. The Sales Associate did leave the store/property with it. This was confirmed by Carmx 5. They forced my wife to answer security questions/answer about to gain access to her credit profile over the phone to somebody she doesn't know because they lost her information gain. We should never have to answer sensitive info over the phone. 6. Other Items 7. For our personally, my wife and I make good money, 800+ credit scores, etc. Possible, that we could be a good target for identify fraud. Again, very concern our sales associate disappeared with My Driver license from the store for an hour. At minimum, identity protection should have been offered. To much of our private information missing and with the driver license is high suspicious. read more

This was the fastest and easiest experience I've ever had purchasing and selling a car. I got an excellent price for my trade in vehicle, and an ever better price for my new one! My car sales man, Gareth Davis, was excellent and very knowledgeable. He helped us every step of the way and made sure the car I received was perfect for me. I loved that it was a "no haggle process" and the entire experience was truly easy. Thank you Gareth and CarMax!!! read more

Have assisted our children in purchase of 3 cars. Easy. Fast. Do your own homework on their website and you will have a good car for a good price read more

I bought a car! My second car but my first bought alone and owned by me. My salesperson was very nice and worked hard to make sure I got everything I wanted. He made himself available by text and phone to answer all of my questions. He never made me feel pressured. I was very happy with my experience and felt secure that he sold me a car he would sell to his own daughter who is around my age. Whenever used car buying becomes a future though or selling for that matter, carmax will always be my first stop. Oh! And my car was sold to me for the lower end of Kelly blue book value! I bought a 2014 Hyundai Sonata and am in love with it read more

We just purchased a car at the end of August and actually had it transferred from an out of state Carmax location. The transfer and sale of the car was okay. We have purchased and/or leased over 15 cars from various dealers and there was nothing outstanding or bad about the actual sale of the car. I do agree with Sarah M's review that they seem to restrict you a bit regarding the test drive. During our test drive, we noticed an issue with the brakes and the back hatch. We were assured this would be taken care of, wrote up a service ticket and we drove the car home. The reason I gave a 2 star review is for the service/warranty at Carmax. It is not necessary at all for the extended warranty they offer. It's way overpriced and let's face it...if something is going to go wrong, you will notice within the first 30 days of driving it which is covered anyway. So, back to my service ticket...they did fix the brake rotors although they ended up losing a lug nut which required another trip to get replaced and they lost the service ticket for the back hatch. I had to be in constant contact with them to finally get my car in. The last time I was there, the service tech said he would order a new part and replace a piece to repair the hatch....long story short is I have not heard back. The service department is full of it....they are unorganized, the mechanics are less than stellar and they seem to say anything just to please you but do not follow through. You are better off to get an independent warranty or take your chances and then take your car to a more reputable mechanic for any issues. read more

The people at CarMax are great. I had a wonderful sales associate who was patient and really listened to my wants. He gave several good suggestions and offered his expertise, which helped me make a wise decision. I was very happy with my decision to go there. read more

UPDATE: We've had the vehicle less than a week and found an issue. We called CarMax and they tried telling us our vehicle wasn't even equipped with the feature we were having the issue with. After contacting the manufacturer and giving them our VIN, the manufacturer confirmed that the car is indeed equipped with the feature. The repair lady at CarMax, Dede, told me I was lying. SERIOUSLY?!?! We will NEVER buy a car from them again! They do NOT know what they are talking about! _______________________________________________ We traded in my 2008 vehicle last night for a 2013. I had read too many reviews saying CarMax low-balls you on trade-in value, so my husband and I were skeptical last night on what they would offer us, but they actually offered us higher than the KBB value. The process was very smooth and considering all of the paperwork that had to be printed and signed, decently quick. My only suggestion if you're looking to purchase a car from CarMax - have your own financing pre-arranged. The best they could offer us (with an excellent credit score) was 5.45% where we were able to secure on our own through our credit union 3.9%. Big difference when it comes to monthly payment amounts. read more

Excellent customer service, will never buy a car from any other dealership ever again. Needed to have my locks repaired and they did it for free in addition to airing up my tires :) read more

My recent experience with purchasing a vehicle from CarMax was truly amazing. I had put off getting a car for over 10 years because I dreaded, dreaded, dreaded the car buying experience. I walked into the showroom and was met by a gentleman who asked what I was interested in with all the extras - all the way down to the color. He found some for me to look at and drive. Absolutely NO PRESSURE! He allowed me take all the time I needed. There was no haggling. The salesman (Mike) made me feel totally at ease from picking out a car to financing to driving away! I left with a beautiful new car -exactly what I wanted! I truly believe I got a great deal and didn't feel (like I have at other dealerships) like I had been "had". My new car is amazing. I would recommend CarMax to anyone and next time I am in the market for a new car - I will definitely head straight to CarMax. read more

In the past I have only bought new cars. This time my budget was tight but I needed a dependable car. I had heard good things about CarMax so thought I'd try it. I loved the experience. It was not stressful, no haggling (which I hate), full information up front. I found exactly what I wanted at a price that was within my budget. I doubt if I'll buy from a dealorship again. read more

Jim Buttery from the Indy Carmax was very helpful in getting a vehicle transferred from Illinois. The transfer took just under 2 weeks and it was ready for me to test drive the day it arrived. We inspected vehicle, test drove, closed the deal AND traded in a vehicle in about 2 hours. Thanks to Jim and the Carmax team for making this such a great experience! read more

We purchased a 2017 Kia after it was transferred in from Cincinnati and took it home before a few minor things needed fixed. After taking it back to CarMax, Dan, in service, told me he would call me daily and let me know how the progress was going. I'm not sure I believed him. I was pleasantly surprised, however. Through no fault of CarMax, parts were a bit slow coming in, but Dan called every day, just as he said, and let me know the progress, or lack thereof. I was amazed. He even called when there was nothing to report. The whole process took 10 days or so but it wasn't a bad thing because the loaner car they gave me was better than any car I ever owned. I picked up the Kia today and Dan was there to greet me. He even took the time to help me hook up my Bluetooth. All in all, I would definitely recommend CarMax. And if you have service questions, Dan is the guy! read more

Car buying the way it should be. Their motto says it all. I was recently involved in a major auto accident that resulted in my vehicle being totaled. Needless to say we needed a new car and due to having to work needed one quick. After getting a check from the insurance company we spent 4 hours at a local dealer trying to get a car only to be told sorry we can't get you into anything right now. We got the typical treatment. Salesman running back and forth saying let me ask my manager or my finance guy or telling us we are putting the puzzle together, blah, blah ,blah,. Finally got frustrated and said enough. Two days later I got up early and called car max. Sherri answered the call. She was very helpful. She took my credit app over the phone and said she would call me back with an answer. Five minutes later she calls and says we have been approved for the car we found on the website. Drove up there after getting the necessary documents together to go for a test drive. We loved the car. The only snag we hit was my wife's ID was expired but Sherri still ran the app with just my info and we were still approved. After that it was quick and relatively painless. No issues, verified info, gave them the down payment and signed the papers. From the time we got there until we drove off the lot with a new car was 2 hours and 20 minutes and I would say the first 90 minutes was the test drive and some time looking at a couple other cars to be sure we had the one we wanted. An all around awesome experience. I would recommend this place. Reviews are always subjective to everyone's different situation. Some may have bad experiences and some good. But as far as myself and my family goes our experience couldn't have been better. read more

Went to CarMax to have my car appraised since I am about to trade it in for a Tesla Model 3. I was very impressed with the quick appraisal and fair value I was offered for my car. The employee who appraised my car, Bob was very friendly and explained everything that was happening in very well detail. Even though they knew I was just there for a free appraisal I still felt well treated by all employees. It was a great and pleasant experience. read more

I sold my car to Carmax-I am not in the market for a new one right now. I didn't want to go the route of trying to sell it myself-makes me a bit nervous. So I walked in there, and they did all the work! All I did was wait. It was a pretty amazing experience. And I had done my research online, so knew approximately what my car was worth. They offered me more than I even thought I would get. Everyone was very professional. Great experience. read more

This was the easiest, most pleasant car buying experience I have had. I purchased a beautiful car with low mileage at a great price which was the one I had been most interested in on line. Everything went really well with the entire transaction except the online reservation system. I reserved 2 vehicles to check out, and when I arrived, they were not reserved for me and the salesman could not find one of them. So don't trust the on line "hold this car" service to actually reserve the car you are interested in, and you will not be disappointed. read more

The salesman was very nice and very helpful. I didn't feel bombarded and the prices and cars seemed very reasonable. Overall the experience was good. read more

Great service. Friendly helpful staff. I sold my car. It was painless and quick. The price was fair. Do you like to haggle and wait for the sales rep to "talk to the manager". If yes, this place is not for you. read more

Have been walking around for over an hour and still have yet to be greeted or asked if we need help. We were looking to purchase two vehicles for our teens but I suppose we will need to go elsewhere. read more

Overall, I had a very positive experience at the Indy CarMax. I would especially like to single out the sales associate who assisted me, Conner Grunewald. He was extremely low-pressure and informative about the cars I drove, as well as just being an interesting person to spend time with. He was instrumental in getting a car shipped from another CarMax store for me to try, which I ended up buying. The rest of the staff was equally as helpful, pleasant and all seemed to genuinely like their jobs. I could quibble about the offer they gave me of my trade-in car, but honestly, I have purchased enough cars to realize that dealerships typically get the best of the bargain, and it was in the KBB ballpark. I researched the CarMax brand-name heavily before deciding to go there, and I was not disappointed. Would go back again, but I'm hoping that I don't have to buy another car for a long time! read more

Sold them my 2000 echo. It was very easy, fast and a fair price on an extremely busy Saturday.

Can't review on the buying or selling experience. Was told someone would be with me in 15 minutes but after an hour I left.

I'm so impressed by Car Max. Everyone was so knowledgeable and eager for me to have what was best for me. I want to shout out about Lisa, the sales person who helped with my car purchase. Lisa is great. Having never shopped for a car, I was nervous and a bit scared for the test drive. Lisa understood my apprehension and made me feel comfortable in every aspect. Her knowledge regarding cars is vast. Her honesty and help in explaining the details of the car and the sale transaction eased my mind. I found the perfect car for myself. I recommend you contact Lisa if you're interested in purchasing a car! read more

They were extremely prompt and helpful until after the sale. Luckily I bought a really new used car that still has manufacturer's warranties and I can bypass my salesperson, Walter, and Carmax. I was told they would help with anything I needed with the car in the first 30 days. I wanted to get it checked out, called Walter who said he'd have a service person call to make an appointment. No one called so I called and left him a voice mail, which he never returned. I then called Carmax service and they said they suggested I take it to the dealership myself because that's what they would be doing due to warranty, so I did. Sooo Hopefully you find a really good car because after the sale you cease to exist. read more

I bought my first car from carmax today and couldn't be more happy with my experience. Through some crazy events, I ended up working with four sales people who I thought were all amazing. Matt, Mike, Rachel and Eddie were all so helpful and nice that I would recommend them to anyone. The team worked together to get me exactly what I wanted and were so patient with me as a first time (probably annoying) buyer. From there, the people in the business office were friendly, patient and funny as I waited on hold with the bank and signed paperwork (Samantha and Iris made even this part tolerable) I can't say thank you enough! I love my bright blue Ford escape, thanks guys!! read more

Do NOT buy their extended warranty. They forget you exist the minute you drive away. We've now paid a third $500 deductible for the same issue! Plus the premium we paid for the vehicle read more

Be sure to go over the car "with a fine tooth comb"! I have no problem with the service and extensive availability of vehicles, but I was very disappointed to get a seemingly "new" 2015 vehicle home and find extensive scratches and damage to the rear fender which was under the care where I did not see it. Out of sight is out of mind I suppose.... read more

I had a great experience with my automobile purchase! Everyone was helpful and professional. This was my second time buying an automobile from CarMax. read more

This is the second car we bought from them in the past couple of years. I love going online and shopping for a car with CarMax. There are numerous filters you can filter cars by, for example all cars under $10,000. The process was smooth and fairly quick to buy a car and they even clean it before they give it to you, which is nice. read more

I have purchased two vehicles from this specific CarMax. The first experience was good and I believe it was in 2004. The second time has drastically changed my mind about this companies professionalism and service aptitude. *This is going to be a long story I went online after realizing that I would have to purchase a new vehicle instead of paying for a repair. I was pre-qualified on their website. I received a call from Tim Snyder about the vehicle I had chosen online. He told me that I was approved through Wells Fargo at a GREAT rate 13.49%, my credit score is not good. I'm behind on my school payments and had a vehicle repossessed by the bank(because the engine had to be replaced for 5G's and the computer went out, no warranty). I found a vehicle that I wanted for a venture side business, DJing. I purchased a 2014 Ford Escape. The payment was perfect and I didn't purchase the warranty because it only had 13K miles on it. It sat on a lot for a year not being used. I purchased the vehicle and took the vehicle home for over a week. I was sick the week after I bought the vehicle and was at a dr's appointment when I get a call from sales manager Mike Smith, explaining that there is an issue with the financing. I called him and he stated that I told them that I had been employed at my job since July of this year. I corrected Mike and explained that I told him July, showed him my pay stub and forgot that I started in June, right after the race. Easy to mistake the months, I know I'm not the only one who does that. Tim came back and told me that they would have to re-run the app with that info, shouldn't be a problem though. It wasn't, Wells Fargo still came back with the same rate. I purchased the vehicle, signed the paperwork and left. After being told that I was the one who screwed this up I got mad and yelled at Mike on the phone because he made it seem like I gave them the wrong information on purpose. What sense would that make? Lie about when I stated a job when I couldn't or wouldn't be able to prove that since they do a background check on when I started AND they were going to need to see my pay stub!?!? I had to RETURN the vehicle and settle for a 2015 Jeep Patriot with NO security system , no power ANYTHING, and 20K more miles than the original car. There was absolutely no apology given to me until I pointed that out to the other sales manager that was given the problem that Mike Smith didn't want to deal with because he had to go to lunch. I bought a tank of gas for the vehicle the wanted back, wasn't offered a gas card or a free fill on my new vehicle, ABSOLUTELY NOTHING OFFERED for what turned out to be their mistake and RIGHTFULLY SO I ASKED FOR THEM TO MAKE IT RIGHT! The kicker for me was when I returned the vehicle and went to go enter the information for the refinance to see if Wells Fargo would still give me the deal, they had all the information still entered in the computer from my previous app... MY START DATE AT MY JOB WAS JUNE... in their computer. The had the correct information already, remember I was told by Mike Smith that I GAVE them the wrong information! I had to go to a 22% rate, adding $100 to my payment if I wanted to keep the Escape. I couldn't afford that, hell, I really can't afford to have a vehicle payment. I settled for the vehicle I have now because I NEEDED it. I have called customer service, twice now. Both times I have been told that they would get back with me with a resolution. The last time I spoke with the second customer service rep, Devon was on Monday afternoon (11/20/17). Still have heard nothing back. I will give this until next Monday before I take further action against Carmax for their customer negligence, mishandling of private information, and emotional stress that I have experienced because of this. read more

I was sold a broken, over priced, Subaru Forester. It was too expensive to afford the warranty so I went without, that was a big mistake. Within the first year of owning the Subaru I had to put over $2,500 into repairs, not including oil changes and any routine maintenance. Even after putting that much money into repairs I still need another $1,000-$1,500 worth of repairs to keep the car running for the next couple of years. I'm certain that this car will only last three out of the six years worth of payments. If you're going to shop at carmax make sure u get a car cheap enough so you can get the warranty, because they're going to sell you a, dolled up, broken car. read more