BUYER BEWARE! I made an appointment with this dealership to look at a Ford Bronco. Prior to my visit, I received multiple confirmations regarding both the appointment and the specific vehicle I was interested in. Terry from the online team confirmed my appointment, and about 30 minutes before my scheduled time, Chandler, the sales representative, called to confirm that I was still coming in. I arrived promptly at 5:00 PM and was told Chandler was busy but would be with me shortly. After waiting more than 20 minutes past my scheduled appointment time, I was informed that the Bronco I had come to see had already been sold. Instead of offering a meaningful solution, I was told someone else could help me look around the lot for a different vehicle. I expressed my concerns to the sales manager, who seemed completely indifferent to the situation. The following day, Terry called to ask whether I was interested in another vehicle. When I explained my frustration about driving to the dealership for a vehicle that was no longer available, she responded by saying, "Well, it's first come, first served," and then proceeded to argue with me rather than address my concerns. I understand that vehicles can sell quickly. My issue is that the dealership confirmed both my appointment and the vehicle multiple times, yet no one notified me that it had been sold before I arrived. If you schedule an appointment with Tom Wood Ford to see a specific vehicle, be aware that it may be sold before you get there, and you may not receive any advance notice. Very disappointing experience and poor customer service. read more

I just bought a used Ford F-150. I brought it to Tom Wood to check it out and to get an oil change. I had a great experience on my first trip here. The waiting rooms are clean, bright and comfortable. The parts department helped me get a missing part that was extremely hard to find. They didn't give up with my poor description of what I needed - $12 later I got what I need ordered. They cut a key for me. Great experience with friendly people read more

Tom Wood Ford - Express service at the end of the day - Car Dealers Near Me - Indianapolis, Indiana

First, I called to schedule appointment for recall and asked about oil change. I was told $79. We brought the car in and had work done. They finished it in 24 hours. When we went to pick up, oil change was $96? The car wasn't washed and the next day when I checked tires for a trip I had to put 15 pounds in one tire and adjust two others. Do they not check tires during a $96 oil change? read more

I purchased my car there, brought it there for all recalls, used them for every oil change. I called in 4x recently to set up a time for my oil change and recalls and no call back. I was always told a Jamie or Sara would call me back and never did. Terrible customer service read more

I've called 6 times 5 voice mails and not one time have they called back or answered the phone

In from OK for reunion. Someone flipped a switch on back door made it impossible to close. Worked on it in the heat (awful) for half hour+ to no avail. Drove to Tom Wood Ford and they fixed it immediately. So very grateful. I had visions of how to secure door driving home. With just a 4 mile drive to Dealership with person holding it closed was enough. read more

1 online parts request form submitted from tomwood.com on 10/26/25 for 4 bolts to hold the engine splash cover in place. I received an auto response e-mail the same day. No actual contact ever made. Called 10/31 and it took a few minutes to find my request while on the phone. Allegedly parts ordered, arriving the next day. Still no update as promised. Called again 11/4 and parts haven't arrived. Was asked to call 11/6 for status. CALL ME when they arrive! I don't have time to sit on hold. I need a riding crop to force them into action. I was warned...I'll listen next time! read more

My truck was brought in for service and remained on site for 14 days before it was initially inspected, which was disappointing. Communication during that time was acceptable, but the overall handling of the situation was not. I was charged a $200 service fee, which I agreed to and signed off on under the assumption that my 12V battery issue might be covered under warranty. I later learned that the bumper-to-bumper warranty only applies up to 36,000 miles, and my vehicle was at approximately 42,000 miles at the time. When discussing this with the service manager, the interaction came across as condescending and unhelpful, which added to the frustration given how long the vehicle had already been waiting. I would have appreciated clearer upfront communication regarding warranty coverage and a more professional overall experience, especially considering the length of time the vehicle was held. read more

I had a very disappointing experience with this service. The staff was extremely slow--changing the oil took between 2 to 3 hours! There was a severe lack of efficiency, and they really need to improve their speed and professionalism if they want to keep customers. read more

Made an appointment on 8/6 for service on 8/15 at 7:30 am. Dropped car off and asked if it would be done today, they said no, likely Monday. Got a text 6 hours later saying they would not even be able to diagnose or look at it until Tuesday or Wednesday, that they were just now getting to this past Tuesday's appointments. Could have told me this before I dropped off or even when I dropped off. I told the service writer that I made this appointment 9 days ago and to have the car sit for 6 days is not OK. He said "I understand". I told him I'm done using them and same thing "I understand" not sorry or trying to do anything to help, just happy to see me walk out. read more

Avoid Ford and Tom Wood Dealerships I had a terrible experience with my 2020 Ford Explorer and Tom Wood Ford. Two months after my warranty expired, I had issues with the Front Axle Disconnect Actuator, despite only having 45k miles on the vehicle. I took it to Tom Wood Ford for an inspection and was told I'd have to pay for everything since the warranty had expired. The service rep was rude, unhelpful, and refused to provide a rental car. When I asked for options, he told me to contact Ford directly and even threatened to withhold my vehicle until Ford paid for the repairs. I later found out that Ford had known about this issue for over a year. The defective part was replaced with another defective one, and Ford removed a key feature I paid for: the ability for my Explorer to switch to AWD as needed. Now, it stays in AWD all the time, which will negatively affect my gas mileage. After contacting Ford corporate and providing them with Technical Service Bulletin (TSB) 23-2124, they were surprised I had this information. They agreed to cover part of the repair cost, but I still had to pay. This should have been a recall, not something hidden from customers. When I went to pick up my car, I had a much better experience with another service rep, but soon after, the rude service rep started texting me, arguing with me. I've repeatedly asked for a manager to stop the harassment, but no one has responded. In short, Tom Wood Ford doesn't stand behind their vehicles, and Ford doesn't care about customers once the sale is made. They hide major issues that should be covered by a recall and make customers pay for poor products. Do yourself a favor--avoid both Tom Wood Ford and Ford Motor Company altogether. Watch this YouTube video for more on the issue: https://youtu.be/85vHzx67G6o?si=7K3ZrC5ONv5WCEqV read more

I decided to lease a Ford Bronco. I spoke withDavid Knox on the phone and explained what I was looking for. He explained the process so I decided to come to the dealership to speak with him in person. As soon as I walked in he met me at the door, shook my hand and began our meeting. I was impressed by his eye contact, professional demeanor and sense of humor. We concluded the meeting with me driving out with a 2025 Bronco. I was happy with the overall experience with him and the Tom Wood dealership. He's getting married soon, so give the guy a raise. read more

Had an issue with the aftermarket strut they placed on my car, but I talked to the general manager and he made things right for me. I wouldn't give high marks to the service department, but the general manager was very responsive, polite and receptive to my feedback. read more

Just purchased a used 2022 Toyota tundra. After negotiating a deal everything was delivered as promised, and the vehicle runs great. I will certainly know if anything changes but so far so good. read more

Terrible service. Bought a truck there, had issues with it stalling immediately. Paid $500 for diagnostics fees for them to tell me everything's fine. Stalling issue persists. Was given no details or receipt upon completion of diagnostics. Stay far away. read more

Avoid Ford and Tom Wood Dealerships I had a terrible experience with my 2020 Ford Explorer and Tom Wood Ford. Two months after my warranty expired, I had issues with the Front Axle Disconnect Actuator, despite only having 45k miles on the vehicle. I took it to Tom Wood Ford for an inspection and was told I'd have to pay for everything since the warranty had expired. The service rep was rude, unhelpful, and refused to provide a rental car. When I asked for options, he told me to contact Ford directly and even threatened to withhold my vehicle until Ford paid for the repairs. I later found out that Ford had known about this issue for over a year. The defective part was replaced with another defective one, and Ford removed a key feature I paid for: the ability for my Explorer to switch to AWD as needed. Now, it stays in AWD all the time, which will negatively affect my gas mileage. After contacting Ford corporate and providing them with Technical Service Bulletin (TSB) 23-2124, they were surprised I had this information. They agreed to cover part of the repair cost, but I still had to pay. This should have been a recall, not something hidden from customers. When I went to pick up my car, I had a much better experience with another service rep, but soon after, the rude service rep started texting me, arguing with me. I've repeatedly asked for a manager to stop the harassment, but no one has responded. In short, Tom Wood Ford doesn't stand behind their vehicles, and Ford doesn't care about customers once the sale is made. They hide major issues that should be covered by a recall and make customers pay for poor products. Do yourself a favor--avoid both Tom Wood Ford and Ford Motor Company altogether. Watch this YouTube video for more on the issue: https://youtu.be/85vHzx67G6o?si=7K3ZrC5ONv5WCEqV read more

Don't go there! Had an appointment for 9:00 AM Thursday for a simple side mirror repair. They didn't even look at it until Monday - FOR A 9 AM THURSDAY APPOINTMENT!!! Kept the car two more days. Service guy told us it was 1 1/2 hour of work. They kept our car for a week for a 1 1/2 hour repair - and we had an appointment. When we picked up the car, the repair was not done correctly. Half way home we had to turn around and get the repair REPAIRED! There is no way we will ever go back to this dealership. They didn't care that we were out of transportation for a WEEK because of their uncaring and incompetence. Don't waste your time. read more

I keep getting spammed by this company even though I have asked them to remove my email address (no idea how they got it). They are emailing the wrong person (someone who bought a car isn't getting them as a result). If the business isn't competent enough to be in touch with their actual customers, I would not trust them to sell me a car -- if I ever went anywhere near Indiana. read more

Lack of communication at this location is absurd. I've had multiple interactions with them, so this review is based on the average of two of them. First, I bought a car from them, after making an appointment with them to see it, they "accidentally" drove the car 45 minutes to their other location, then tried to sell me other cars so they didn't have to bring the specific one I made an appointment for back, so I left. I get your job is to sell cars, but if an individual makes an appointment for a specific one, they want to see that one first at least! Most recent problem was with their service department. I made an appointment for repairs, and was never told to drop my car off. I drive the 45 minutes to their location, get inside, and the guy working the desk tells me I can't stay while it's being repaired because they were busy that day and wouldn't even get to my car that day so I should leave it with them over the weekend and they'll call me next week sometime when it's done... I had no backup plans for someone to pick me up, and I need my car for work, so I left and drove the 45 minutes home. Apparently they're supposed to tell you when it's a drop off vs. a stay & wait but no one ever did and this was the second time I wasted 1.5 hours of my life on Tom Wood Ford. Go anywhere else but here. read more

I received notice from the dealer that there was a recall on my vehicle and could be handled by a mobile service call at my home. I've never had that done but it was handled in a timely and professional manner making things extremely easy for me. read more

Dear Carmel Branch Team, I wanted to express my sincere gratitude for the exceptional care and prompt service you provided for my car. Your team's efficiency and responsiveness truly set you apart, especially when compared to my experiences with the Fishers branch, never deal with any emergency I had my car window stuck down, can't drive in this weather with open window carelessly told me they don't have the part and they didn't offer any solution. When I came to Tom wood branch they offered me a rental car and a ride and they kept my car till it got fixed and they delivered at the door where I work fantastic service never experienced such elegant service, truly amazing, Your fast appointments and quick resolution make a significant difference, and I appreciate your commitment to customer satisfaction. Thank you for your outstanding service! read more

Caution: I spent the whole day negotiating a Ford transit AWD at Tom Wood Ford in Indianapolis. I even put down a $5000 deposit after we had come to terms then I got a phone call an hour after saying they sold it to someone else for $5000 more. Chris and Dave are not honest. Do not trust them! Go anywhere else! Edit to add that we even had a purchase order. And I'm also 5 months pregnant with 4 other children under 5 and it was SUCH a disappointment and waste of our day. read more

Chris Redman of Tom Wood Ford has always provided excellent service for my 2014, and now, my 2024 Ford Mustang. Twenty years ago, Phil Caldwell, and the Tom Wood Ford Service Department, is what sold us on Tom Wood Ford in the first place. And that is precisely why we purchased a 2014 Ford Taurus and 2014 Ford Mustang in August of 2014. We remain satisfied with our purchases, we continue to return every 5,000 miles, and we rely upon Tom Wood Ford. read more

Took in a stolen car. Dumped it at auction. Small dealer bought it and sold it to me. My lawsuit ended the small dealers business. Tom Wood Ford never took responsibility. They only paid lawyers to skirt responsibility. Their mistake cost a hard working immigrant his small business. DISGUSTING!! I would walk before I would by the last vehicle on earth from Tom Stolen Cars Wood! read more

Tom Wood Ford - Final Judgment. I won after 2 years and only got part of my money back. - Car Dealers Near Me - Indianapolis, Indiana

EXCEPTIONAL SERVICE!!! I stopped in hoping they would be able to service before heading out of town and Chris Redman did! He was VERY ACCOMMODATING and able to get me in and out quickly! The Service Manager Jeremy Forsyth even THANKED Me for coming in!!! It's people like them that make the difference and thanks to Jeremy, Chris and the staff in Service I will be back! read more

Tom Wood Ford - Interactive Vehicle condition report - Car Dealers Near Me - Indianapolis, Indiana

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The mobile service was so fast and easy to book. They got my recall and service taken care of with no fuss at all, and were really friendly too! read more

Whenever I bring my work van in for service, I'm impressed by the team's expertise and dedication to getting the job done right.

I leased a car from Tom Wood Ford and they picked U. S. Bank for the lease. I traded my car in when they called because it was almost end of lease. I leased a new car from them and just recently U. S. Bank sent me a bill for end of lease charge $395. and wear and tear on my car $575. and Sales tax of $144.91. Over $1,000. Never lease thru U. S. Bank and check other Ford Dealerships because they do not help. read more

This Ford location is great. I live ~15 minutes from Circle City Ford, but will double the journey just to visit this location. The staff are always friendly in the service department, with Jordan being awesome today! I hit one of Indy's famous potholes today and got a flat tire. I have a Volkswagen so it usually (yes, usually - this has happened about 10 times during my time in Indy!) takes a day to get my tire in. They were able to get my tire in around 2 hours and get me in same day! Keep in mind this is all during the COVID-19 crisis while things are already backed up. My tip for this location is that the good coffee machine is upstairs. I'm a tea/hot chocolate person and the hot chocolate was not working on the main one, but upstairs was going strong! read more

Tom Wood Ford - Upstairs Coffe Maker - Car Dealers Near Me - Indianapolis, Indiana

This message is directed to Jeremy Forsyth & Chris Redman at Tom Wood Ford Service. Jeremy, please read carefully. On Dec 9th, a verified date by Service Advisor, Chris Redman, I scheduled an appointment to have my spark plugs replaced on my F150. My appointment was set for 12/26 at 9:30am. I received notification messages via text with directions on how to check in when I arrived onsite. I was extremely excited up until the point of meeting Chris Redman, Service Advisor. Chris met me at his station and asked for my name. After clicking around for a few seconds, he stated 'Looks like THEY overpromised you.". I was told when I scheduled the service appointment that my vehicle would be in and out within the day. Having spent my morning working around this appointment, arranging for transportation, etc.. I had a few follow-up questions for Chris. 1) When are you able to get my vehicle serviced? Chris' response: "It will be at least 2 days as I have 4 techs out. They should have never scheduled this appointment with you." 2) I made this appointment weeks ago, it shouldn't have been a surprise. Chris's response: "Well today is the day of service and I don't have the people here to complete the work." He also confirmed for me that I had made the initial service request on 12/9/2022. 3) Who is "they" that you have stated made this mistake and why wasn't I contacted prior to arriving? Chris' response: They is JEREMY FORSYTH, Tom Wood Ford Parts & Service Director. That's right Jeremy, Chris threw you under the bus. Seems 'they' refers to Jeremy Forsyth and his staff that schedule appointments for paying customers of the service and parts department at Tom Wood Ford. Here is what it boils down to, Tom Wood Ford & Jeremy Forsyth, don't allow your customer service reps to pass the buck onto someone else -- it's just not a good look for your brand. All Chris needed to say to me from the beginning is that we are unexpectedly understaffed and unable to service your vehicle right now. Instead, he displayed and verbalized his inner frustration with his manager, Jeremey Forsyth, which had nothing to do with the customer service issue that I was experiencing. The situation was handled poorly from start to finish by Chris. This was my first and last time stepping foot in your service center. read more

Do not recommend. Booked online for a scheduled service, got there then received a text to say that they do not do service on weekends. Only drop off. Wasted one hour of my time driving. I will never use Tom Woodford again. read more

I visited the Tom Wood Ford showroom on Saturday, February 24, 2024 to shop for a new car. I received an email on Monday afternoon that included the price of the vehicle I wanted (minus tax and fees). I returned the following Saturday to purchase the vehicle. When the paperwork was presented to me the price of the car was now over $2000 more than what I had been quoted in writing less than one week prior. The manager said the salesman had made a mistake and the higher price was what I would have to pay. I asked them to honor the price I was quoted earlier in the week and expected they would. I was wrong. I walked out with no apology or attempt to earn my business. Clearly, I fell for the bait and switch and wasted my time in the process. read more

I took my car in to these guys because it would not start. I was told that the serpentine belt needed to be replaced before I left the lot. I was later told that my AC compressor needed to be replaced, which they were charging me $2,000 for. I took my car from there to Meineke and was told my AC compressor was fine. I just needed to replace the serpentine belt, which was only $400-500. Almost wasted $1500 more than in needed to. So I would say that these people are scammers and they will probably scam you as well. read more

These guys are professionals at wasting your time and being rather dishonest. I was told that they would give me above KBB on a car I was selling, just for me to drive it 20 minutes there and then do the complete opposite and offer me WELL below KBB. Do yourself a favor and stay away from John Palmer and the rest of the crew here. read more

Had a great car buying experience with TJ. I love my new car! Definitely would recommend asking for TJ if you stop in - He's quick yet thorough and answered all my questions. Very professional. read more

Just wanted to give a shout out to the great service from Chris Redman and Dom in the service area for their responsiveness and help in getting me out the door quickly. read more

My son purchased a used car from Tom Wood Ford. We knew it was "As Is", but we also expected Tom Wood Ford to inspect the vehicle and deliver us a working car. We drove the car 10 miles home and it broke down. Tom Wood Ford has made no attempt to address the issue. In my opinion, DO NOT BUY A CAR FROM HERE! We have over $7000 in repairs that we have to pay for. I have tried calling Tyler 3 times and left a voicemail. I have yet to hear back from him. Also, Tom Wood Ford is not honoring the 3-day return policy. read more

Had a MachE in for a simple update (Ford has posted a specific bulletin about the update). The car sat for over 3 weeks without their Service Department doing a thing (not even trying to diagnose the problem). They claimed they didn't have enough technicians to handle electronic vehicles. Every call for an update was met with indifference or passive aggressive dismissals. Finally had to come get the car and take it to another dealership who knew what they were doing. If you have an EV stay far away from here. read more

Bought my Veloster on 7/3/23 and on 7/31/23 bake warning light came on, filled up resovior and light went off, 4 day later on 8/4/23 it came back on. Brake pedal as soft, had to push it all the way to the floor. Took it to my mechanic at Lockhart Cadillac. He removed the plate covering the brake lines, brake fluid came pouring out. It seems that the brake line had a hole in it caused from rubbing against a stud. Lockhart told me if they had sold me the car they would have fixed it for free, they said "it's just good customer service". Since it had only been 30 days since I purchased the vehicle. Yes Tom Wood told me that they wouldn't fix it since I didn't get the extended warranty. Once they get your money, they don't care. Good thing Lockhart Cadillac fixed it right, but icost me $285.... Will not ever purchase another vehicle from Tom Wood. Bad customer service. Update: Tom Wood Ford did reimburse me for the brake repair. Much respect to them for making it right. read more

Do not recommend. Its all about the sale for them, with no follow through. I purchased a used 2024 vehicle with 13,000 miles on it. I also purchased multiple add on services, including the zylon coverage of interior and exterior surfaces. There were multiple small scuffs that needed buffed out, and I was told they would be prior to applying this coat of protectiveness; they weren't. Now, they're there for good. I then tried to connect with my sales guy, and he went silent on communication back to me on how to move forward. Then within one week of purchase I need my A/C fixed, and they won't honor the fix under warranty because they said it's from an outside factor/rock. I don't trust that they fully inspected this vehicle when it was traded in, and now I have to fix something that was likely present at time of purchase. I've documented all of my calls and communication, and they all go silent on the Tom Wood end. I've given up, and gone somewhere else to have this fixed, now having to pay an additional $2100 on top of my purchase. Another thing, I've gone to the BMV in person and on the website, and they cannot register my vehicle because the dealership hasn't given them title information yet. I'm over 30 days in on my temp license plate. Called the dealership yesterday to find out what was going on, and was told it would be another 3-6 days, but they will get it there for registering. I'm not holding my breath. And if I get a fine from the state, you better believe this dealership will hear about it. read more