I bought a real nice car from bentley indianapolis. They put new tires on it for me after a little back and forth. They seem to care about their customer's perceptions of their business. read more

This dealer lied to me about the condition of the vehicle I purchased. I though I could trust a BENTLEY dealer to be transparent and honest, but they deliberately concealed body damage and now will not reply my emails, calls, or text messages. I purchased a 2023 Porsche Macan GTS from out-of-state -- it's not a Bentley, but I still spent $80k plus tax, fees, and transport cost, and I will need to spend another $17k+ to get the vehicle into the condition that they told me it was in. I asked the sales person, Odai Alzeer, and sales manager, Austin Campbell, multiple times for pictures of any damage prior to purchase. I was told that there wasn't even so much as a rock chip, and the vehicle was in perfect condition. It arrived with a large, irreparable dent on the hood, a scratch on the rear bumper that is all the way through the paint, and extremely poor quality paint and body work on the passenger door, which is bent and does not close properly. The door has a ton of body filler on it and it isn't even the same color as the rest of the car! This was all immediately identified the moment it came off the transport truck, so any one at this dealership with eyes would have been aware of the condition of the vehicle on the lot. When I brought this up with Austin Campbell, he blamed it all on the transporter (as if they could paint car while it was on the truck!) and said it was in perfect condition when it left. I went back to the listing photos as was able to identify the damage, which I previously assumed to be shadows or water spots because I trusted that the dealer would have photographed all of this when I had very explicitly asked for photos of any body damage. It also has quite a lot of scuffs, scratches, and rock chips that can be attributed to normal wear and tear for a 3 year old vehicle, but the damage on the door, bumper, and hood is far outside of that. I even contacted the previous owner and he confirmed that he was aware of the damage prior to trading it in to this dealership. Austin Campbell said that he would "further investigate" but won't even reply to me now. Other lies told to me by this dealer included maintenance history (the full 20k mile service wasn't done, only an oil change), the location of the vehicle during the purchase process (it wasn't being sent for a wash, the dealership owner's wife was driving it), and it having small accessories that never existed. The listing also claimed that the vehicle passed their 125 point inspection, which evidently excludes body damage and missed a mechanical issue (leaking engine mount). I (naively) believed that a dealership representing the Bentley brand would be honest enough to disclose the actual condition of the vehicle. Instead they took advantage of the fact that I was buying it sight unseen and essentially scammed me out of thousands of dollars. I am going to have to spend a small fortune just to get the passenger door to close properly so that I can have a passenger in my vehicle, and be without the car that I just purchased for weeks while it is the body shop. And then the car will have a body work documented on Carfax, which will hurt future resale value. My experience with Bentley of Indianapolis has been what you would expect from grimy, bottom-feeder used car dealer, not a luxury brand like Bentley. The car I received is not what I was promised, and this has been the worst customer service that I have ever experienced. I would not recommend buying a car from this dealer unless you like being lied to and throwing your money away! read more

See all

WAITING 3 WEEKS FOR RESOLUTION. DO NOT BUY USED VEHICLES FREOM HERE. I purchased a 2023 Range Rover Sport Dynamic from Bentley Indianapolis on January 13. My sales representative was Roger Salazar. I bought this vehicle with the understanding that it had about 18 months of remaining factory warranty. That was a key reason I moved forward with the purchase. Just before the car shipped, I was informed of a camera issue. I was told it was minor and would be covered under warranty. Canceling shipment at that stage would have resulted in fees, so I agreed to handle it with Land Rover Los Angeles. After delivery, Land Rover Los Angeles determined the camera system showed evidence of pre sale tampering or non factory modification. Because this occurred before I owned the vehicle, they denied warranty coverage. I did not authorize or perform any work on this vehicle. This was never disclosed before I signed the paperwork. The vehicle also arrived with an empty gas tank and no floor mats. I was told a gas gift card and replacement mats would be sent. I never received them. I escalated the matter to the sales manager, who confirmed he spoke with Land Rover and understood the warranty denial was tied to pre sale tampering. After that, communication stopped. This has cost me over $2,000 out of pocket for repairs and replacement mats. I expected transparency and accountability from a high end dealership. Instead, I have been met with silence. I hope the dealership chooses to resolve this properly.NO read more

See all

Ihsan Alhaffar is my go to car guy! He's outstanding in every way; patient, attentive, not aggressive or pushy, and a genuine great guy. I have bought two cars there and will purchase all future cars there as well. As for the dealership, their used luxury cars are the best. They only stock clean, well maintained vehicles. Their onsite shop (all certified Bentley mechanics) insures your getting a premium running machine. Ask for Ihsan, he will take fantastic care of you! read more

Total clown show! I was looking to buy a used car from them and was passed around! Then to be told if I dont buy it in a day it would be gone...they have had it for a month. They cant answer simple questions. For a Bentley dealership they act like low end used car dealership you see with the hoods up. read more

Although I ended up not purchasing from this dealership, the gentleman that helped me (can't remember his name) was great. Was considering a 2023 Audi R8 and live in CA so would have had to do remote purchase. I ended up buying a McLaren close to me so didn't make the deal but the experience in seeing the car and doing remote test drive was great. Also, the price was very reasonable. When I'm ready to buy my Continental GT, I won't hesitate looking them up. read more

I had a great experience purchasing a new Porsche from Bentley of Indianapolis. Ihsan was extremely helpful, patient, and not pushy, even in the slightest, which I appreciate. Thank you, Ihsan. I'll be back read more

Bentley Indianapolis - Porsche Macan - Auto Repair Near Me - Indianapolis, Indiana

Best car buying experience we've ever had. Came from out of town/state and solidified the deal via phone/text. When we arrived, the car was ready and there were no surprises! "Fun" is not usually the F word that I use to describe a car buying experience, but this was FUN! Thanks, Ihsan for a fun day and a fabulous car! read more

Requested a CARFAX from Sasha-Gaye B. and Jose C. over a 3 day period. Still don't have the CARFAX and keep receiving messages trying to collect my personal data. They love to play games. If it's this difficult to work with them on a vehicle purchase, then I can only imagine how poorly they treat their customers with actual issues. Yet another sleazy dealer under the guise of a reputable official dealer brand. read more

I purchased a vehicle from Bentley Indianapolis in early July, and while the sales process was smooth (as one would expect), everything that happened post-purchase was unacceptable. I elected to pay for them to handle all title and registration work, but I did not receive my registration until late November. This significant delay caused the plate I intended to transfer to be revoked by my state, leaving me at risk of legal issues with local law enforcement and liable for civil penalties. When I initially reached out in August to inquire about the delay, it took multiple attempts via various communication methods before I could get in touch with anyone. It felt as though my concerns were being ignored, which added to the frustration of an already stressful situation. Once I was finally able to connect with the team, Ben McLaughlin (GM) was very helpful in getting the ball rolling, providing updates, and ensuring the process was completed, which ultimately led to the successful registration of my vehicle in November. While I appreciate his efforts at that point, the level of service leading up to this was unacceptable. I worked directly with Ben McLaughlin, Dan Abusadeh, and Khaled Abusadeh, and while the initial sales process was fine, the lack of communication and delays in post-sales support made this experience far below the standard I would expect from a brand like Bentley. Unfortunately this was the worst car buying experience I've ever had. read more

I really wish I would have read some of these reviews prior to dealing with Bentley Indianapolis (Coast to Coast) however I opted to reading a bit about the owners (Barham Family) which was fairly complementary. Boy, was I misled. The salesman I dealt with was Austin Campbell. Initially he seemed like an honest young man however turned out a typical car salesman only interested in making the most money up front with no post sales help. In August of 2025 I purchased a 2018 Porsche Macan. I will not go into any of the negotiations as there wasn't any. "Here's the price" period. I had a friend. I had a friend drive me down to pick it up about 110 miles from my home. About 70 miles into the drive home a warning light and message came on saying the brake pads needed replaced. I emailed the salesman and he said he would check with the service manager. I reached out to a couple of respected dealers in my area and told them my story. All said that to they would do the right thing to maintain customer satisfaction. After much no response from emails and calls I wrote to Austin Campbell and the GM Moe Barham. I was able to find a qualified mechanic to replace the pads for a fair price of $423.70 and requested reimbursement for this. No response received from either addressee. All and all a very bad experience and much respect lost of this dealership, Barham family and Austin Campbell. Pleas note that I refrained from writing this review for quite a number of weeks giving the dealership time to respond and do the right thing. STAY AWAY FROM THIS DEALER. read more

Bentley Indianapolis - Brake pad warning and light. - Auto Repair Near Me - Indianapolis, Indiana

Drove 2 hours to them after talking in the morning about a vehicle. Got there, power liftgate wouldn't work. Test drive vehicle says "Low Battery". A/C somewhat worked on one side but not the other. Wanted multiple documents when I'm paying cash. How is a vehicle not run, not verified in working condition on the lot for sale? Should pay my mileage there and back! read more

Mercedes 2020 550 SL. Arrived with a broken wheel. Dealer said it must have happened during delivery (ON A FLAT BED!) Wheels were aftermaker. It's been months finding replacements. Haven't gotten to use the car yet. Dealer couldn't find second key. Told me to replace it and send receipt. I can NOT get a return call or email regarding the key cost. My experience with this Dealer is beyond poor. I'm used to Merecedes dealers which are top notch. Assumed a bentley dealer would be honorable. I gotta think any positive reviews are paid for. read more

Be very careful when buying from this dealership. While the deal on my trade-in and purchase of an almost new Porsche was fair. The dealership mishandled the application for title and taxes, for which they charged me a significant amount of money, resulting in a delay of six months to actually get my title. The worst part is Bentley of Indianapolis' leadership quit taking my calls or answering any e-mails, leaving me to resolve the problem on my own. They have refused to reimburse any of the fees they charged for the failed administrative work they failed to do and at this point appear to be ignoring the BBB complaint filed against them. Again, be careful with Bentley of Indianapolis! read more

I will never ever ever buy from The Collection again and will make sure all my friends stay away from Coast to Coast. I purchased an Audi S4 back in May 2017 from The Collection. I was dealing with Erica and Drew. The car only had winter tires and missed a tire jack. The dealership refused to give any discounts or install all season tires, but I was offered more on my trade-in and they threw the window tint for free. They also agreed to order new Bridgestone tires but at my own expense and install them for free. I ordered tires through The Collection because Drew said they had a discount with TireRack which turned out to be a false statement. Few days later the new tires arrived. Erica, the sales person, contacted me inviting to drop off my car for tint and tires to be done. I asked Erica to check my car after everything is done to make sure things are ok. I got my car back the next day. After inspecting my car, I found out that Andy, their ex-service manager, ordered different tires - not the ones we agreed. He promised to give me a call if those Bridgestones weren't available and he didn't call. They purchased some cheap tires and hadn't even offered to refund the difference. What's worse - they invited some amateur tint guy who installed the tint with bubbles and screwed up my rear defroster. After this tint job, my car had stains on seats and rear speakers, the door on the driver's side had a mark from some kind of liquid that they used during the tinting process which damaged the black paint. I texted Erica, the sales person, about those problems and she went to talk to Andy. It was also escalated to Drew who was supposed to give me a call and didn't call that day. I made a few more attempts to reach out to Erica and Drew, but nobody responded. Eventually they hired a new service manager, Ben. Ben was informed about the tire issue as well as bad tint job and broken rear defroster and promised to take care of those. I asked him to order Michelin Pilot Sport tires along with O.Z. rims and, of course, I offered to cover the difference. It took him 2 weeks (!) to place an order on new tires. I even emailed TireRack links so all he had to do was to click on them and check out. Finally, I got my new tires and rims on 6/29 - one month after the car was purchased. We scheduled an appointment to get them installed and to fix the tint on 7/5. I was kindly offered a loaner which had a broken electric seat with no adjustments and no other car. My Audi stayed at The Collection for 10 days (!) and throughout this time I had to keep following up with the service manager to find out about the status. That's what everyone expects from a luxury car dealership, isn't it? When I came to pick my car up it had new wheels and it even looked like someone tried to reinstall (!) my rear windshield, but neither tint nor broken defroster were fixed. The tire jack I was initially promised wasn't put in my car either after 6 weeks. Moreover, they only added one more scratch to a rear pillar. In other words, nothing was fixed in 10 days except new wheels were installed which is a 1-hour job. The service manager, Ben, even allowed jokes about the situation saying "Looks like there's a dark cloud hanging above your car". Epic. In the meantime, I still hadn't gotten my title and couldn't go to BMV to register my car. It's been over 45 days and the last thing I wanted was to incur any penalties or late fees from BMV. Finally, they managed to get my title processed on 7/20 (I purchased my car 5/30) and I was able to go to BMV to complete the process. Being unable to resolve this mess through Erica, Drew, and Ben, I had to talk to the dealership manager, Keith, and one of the co-founders. I was offered the refund for old tires (which I got), I also insisted on the rear windshield to be replaced with the original Audi glass and not a cheap copy of it (and it was accepted), as well as I was promised to get the tint and paint/scratches fixed either by The Collection people (who I didn't trust anymore) or I was offered to go find a shop and do it myself and they would reimburse me. The original glass was replaced in August and I also got a tire jack they promised (it only took 2 months). Keith gave me his cell phone number and said he had a very good tint person who even got some awards and another person who could fix the paint. The story is not over - now I'm trying to get the tint and paint corrected and Keith is not responding. I called him a few days ago to schedule an appointment - he promised to call back in 20 mins and never did it. I sent him a text the next day and didn't get a reply. My email wasn't answered either. Finally, I called the dealership today and one of their reps promised to have Keith call me back which of course never happened. Long story short I spent the whole summer trying to get The Collection to stick to their promises and fix issues they caused. It is not a luxury car dealership, it is a disaster. read more

Bentley Indianapolis - Auto Repair Near Me - Indianapolis, Indiana

Buyer beware ! Purchased collector car from them and was told and it was advertised that there was $135,000 invested in the car. When car was shipped they said the documentation would be on the passenger side seat and it wasn't. I called several times and they stated they never had it and the previous owner refuses to speak with them, of course. The car has broken down several times and I had to either flat bed it or push it home. I have spent $10,000 on it already and it still will not make it 30 minutes down the road. The transmission had to be rebuilt and I found out it was possibly a junkyard transmission. It was also sold to me with no existing emergency brake, not safe ! read more

Most amazing dealership I've ever been to. We bought a Maserati and they allowed us to keep it overnight to see if we enjoyed the car enough to own it. Afterwards our car had an engine issue, when this was brought to their attention they gave us a Mercedes to use while our car was getting worked on. They allowed us to drive the Mercedes on a week long road trip. Wonderful service, never buying a car anywhere else! read more

Went in to take a look at a Ferrari. I talked to Drew, the GSM there and he was very nice and accommodating. Ferraris are a weird beast when it comes to making a purchase. There's a lot of decision making as well as shopping. You want the best for your money. Also, when looking at Ferraris, you need to understand that it's not an everyday car, so the dealer won't be as willing to let you sit in the car, open the compartments or test drive without showing willingness to pay. Since I am still in the "looking stages", I fully expected this. The older Ferraris are going up in value, so less wear and tear is desirable. Anyways, the car was great and had everything it needed. Low miles, complete service history, local one owner and always garaged. I just wanted to add that while I did NOT purchase the car, it wasn't based on the car, staff or facilities. It was based on my ultimate decision to continue to shop around. Everything there is in order and spot on. Beautiful facility and very nice folks. read more

I should've written this review over two years ago when I realized they sold me a lemon. I would never buy a car from this dealership again. The only nice thing about the experience was the salesman, an older gentleman. Don't buy from them! read more

When attempting to purchase a used Land Rover from this dealership, we were given the runaround from the sales and finance staff. We showed the KBB price which was significantly lower than the list price of the vehicle and the finance person we work with brought out a print out of KBB saying that "we pay $10,000 a year for KBB so this is a true price" the KBB the finance person brought out was $10,000 over the figure we ran. That big of a difference is ridiculous. No negotiation was entertained at this dealership AT ALL. In addition, we had offered money to put down on the vehicle and when finance ran the numbers, they weren't willing to look at a price for us without the down payment because of "back end processing" we were told the overall payment would be the same. WITHOUT A DOWN PAYMENT THE OVERALL PAYMENT WOULD BE THE SAME? How is that even possible? Maybe because they were planning to pocket that down payment? We took our business elsewhere after that. DO NOT WASTE YOUR TIME OR MONEY AT THIS DEALERSHIP!! read more

I will never consider buying a vehicle from this dealership again. I was in the market to purchase a Ferrari and this dealership had a Ferrari that I was interested in. I read the bad reviews about the dealership but I tried not to only focus on the bad reviews. Long story short, after putting down a deposit, ordering the pre-purchase inspection and test driving the car I called the salesman I was working with to move forward with the purchase. I didn't get a call back for almost a week. Another salesman called me a week later and told me that they sold the vehicle from under me. They gave me my deposit back but this dealership was really shady.... I'll never considering purchasing a vehicle from this dealership again. read more

Dealt with lisa, Michael and Tarek. Best experience, quality car. I am proud to be part of the Coast to Coast Family.

I had a wonderful experience at the collection. I dealt with Benjamin McLaughlin and Michael Siaba. Absolutely the best experience I ever had at a dealership. Ben was pleasant, helpful, knowledgeable and down right kind. Michael streamlined the process and had all the numbers together in record time. These guys are true professional. It was a pleasure gentlemen ... Thank you both read more

DO NOT BUY HERE!!!!! I can not begin to tell you the risk you run purchasing a car from this group. Forgetting the fact that they shipped me a dirty car with no gas, after they told me they would detail it. But they told me it would have two keys and an owners manual. It did not. When I called they sent me a key that did not work and then when I called back, they told me it was my problem if I wanted to buy a new key. That cost me $485 more. They showed me the floor mats in the back---well once I received the car and went to put them in--they were for another car. That cost me $250 more. But the biggest part---they lied to me and told me my car was still under warranty until the end of this year, or 50k miles whichever came first. Well their so called 170 point inspection missed what my local dealership said was visually obvious---two leaks, that would have been under warranty, but guess what--I was lied to and they were not under warranty--It expired prior to me being at the collection store. That cost me $1770 more. The manager there is trained in used car objections. They repeatedly lied to me and will do nothing to back up what they said. I can not tell you enough that you run a huge risk with this group. Very pleasant but they are dishonest! read more