Ok so I love the model..... They are friendly and easy to deal with and you don't feel like you need a shower when leaving... With that said - my 1996 nissan pathfinder was nearing the end of its useful life. A little rust, a few light scratches - and 105k miles... So I get a quote on the price... and damn if they didn't lowball me... I mean really lowball me. So I went back to the new car dealer where I had gotten the car, might have fibbed a little about what carmax offered, then walked out about an hour later with quite a bit more than their lowball... If your looking to sell your car and don't want to deal with ads and showing it. 1) Look up the KBB trade in value. 2) Take it to car max and get an offer. 3) If the offer is below trade in (almost definitly will be) then go to a car dealer and ask them to split the difference or get within a few hundred of the trade in. Hey if you have to fib about how much car max offered, so be it - I am not going to feel guilty lying to a car salesman. If its more than 5 years old they are probably both going to just take it to the local auction.... read more

Decided to try it out to sell my car. Looked at KBB for trade in value which said $6,300 ($7,500 to sell privately) and Edmund said $6,600. Carmax offered $5,000. Too low for me so I started gathering my things to leave. That's when the sales guy would not let up and kept asking me what else I was going to do to sell it. He tried to convince me that there would be no way I could sell it on my own (despite him lauding that the car was in awesome shape). He said I wouldn't get a better deal anywhere else. He said he was sure I'd be back and that I should just sell it on the spot. I feel like part of the vague appraisal process at Carmax involves checking a box that reads "female" that knocks a few hundred dollars off their determined price. I understand that the price they offer is final. What I don't understand is why this guy, Jim Prevost to be specific, seemed to think I was some kind of idiot. Not impressed with the process at all. I felt that him trying to place doubt in me selling my car elsewhere was completely unprofessional and uncalled for. He ruined what would have been an okay experience despite not getting the value I wanted on my car. Even if I did decide to use Carmax, I'd go to a different location. read more

We recently purchased a 2012 Prius, and had a great experience here. We worked closely with Erik Tolnai. He listened to our wants and needs. He kept us posted regarding the status of our car. It was a smooth transaction. I highly recommend. read more

CarMax is terrible. They set out to be haggle free and make things easy, but they are a rip off. You can get a car cheaper at a good dealership AND their service is the worst. They always want to charge you $59 just to go in an have your car looked at to "diagnose" the problem... even when you can tell them exactly what's wrong. They are not helpful and they cost way too much. So, if you get swindled into buying a car from CarMax, then at the very least, avoid their care plan. It's a huge rip off. Never again will I buy from CarMax. read more

My experience with Carmax was very positive. After an eleven year run with my old Rover, it was time to sell. The folks are Carmax we're fast, professional and easy to work with. During my several visits, I worked with a number of different folks, from sales people, to cashiers to managers, all of which were friendly and professional. I would recommend Carmax, to anyone who wants a quick and easy car selling experience. read more

I HATE THE WHOLE CAR BUYING PROCESS. I went to Grossinger 1st and that was a BIG mistake they play the waiting game and make you fell like you are being swindled. I had a GREAT experience at CarMax in Glencoe. Thanks to Steve our salesman. I will walk you through: You arrive they ask if you want to have your car appraised for trade in or sale. (yes or no). the next step you enter the building and check in at the front desk. you leave your name and phone # and go out to the lot with the cars unlocked. when they call you in you go over your choices with the salesman. ( if its not on the lot they have a website of other lots to choose from) you then begin with the application the computer screen was towards us the whole time so we knew what was going on. the credit is run and you have a choice of different lenders and finance rate %. you choice one , provide the appropriate documentation and you are ready to go. The 5th star is missing because in and out was still about 5 hours. PROS: THE PRICE ON THE CAR IS CLEAR CARS ARE CLEAN SALEMAN WERE POLITE CLEAN SHOWROOM read more

Brought my car in for an appraisal and was offered an anount that was less than half of the kelley blue book value. I told the guy that i would want to buy it for that price too lol. It was literally an insult. Also, if you do sell them your vehicle they do not give you cash or a check it is bank note type thing that has to be deposited into a checking account and takes a while to clear. I sold my car a week later on craigslist for the blue book value paid in cash money. read more

I've purchased 2 cars here and sold 2 as well. Customer service at this location is really friendly and efficient. They really train their staff here well and I would definitely continue patronizing this store! read more

Came in for an appraisal to sell my car. Due to precautionary measures, they didn't test drive my car. When I received the appraisal I was shocked how innacurate the information was. For instance, I have a Lexus with leather seats and they satiated leather seats. They put my tires in good condition when I got new tires on them. They said my carpet is in good condition when it's in perfect condition as we have had weather tech mats in the car since the time of our purchase from the dealership. They claimed that we don't have a trim package on the car, when we have a premium package. They put white as the color, mind you our white was an upgrade as it's pearlized. They had no mention of the upgraded package that included captain chairs. Dealerships are offering me 1500-2200 more on a trade! I felt like I was being taken for a ride and tested to see if I would fall for their pricing. The guy said my car exterior is in perfect condition as well as interior.....so why say good condition? Be fair carmax. A car like mine without all the accessories are selling for 10k over your appraisal on my car! read more

I purchased a new-to-me VW Golf TDI from this CarMax in October. Test drove fine and the purchase and trade-in experiences were easy and uneventful. Then the car died less than three miles after driving it off the lot. Not a good start. I called the salesman, who was incredibly apologetic and came out to meet me in a loaner car that they arranged for me to use. Carmax arranged for the tow and the salesman waited for the truck to come so I could get going in the loaner. They also bought me dinner for my troubles. Next day, they called to let me know they figured out the problem - they had accidentally filled the diesel car with unleaded fuel. Oops. So not good, but people make mistakes and the test of customer service is often how they handle those mistakes. They immediately told me that they would be fixing it up, letting me keep the loaner until it was repaired, and that their five-day no-questions return policy wouldn't start until I got it back. Further, they said if I preferred, they would cancel that transaction, give me a full refund, and, if I wanted, they would bring another car from anywhere in their national system free of charge. I consulted with a VW dealer on the risks of damage from the misfueling and on what should be done to fix it. When the VW dealer suggested an additional repair beyond what CarMax was going to do, I shared it with the CarMax service manager who was quick to agree to add this additional work to the scope. Since it appeared that any risk of damage would be long term, I decided that I would only want the car if I also purchased an extended warranty to help cover issues. I discussed this with the CarMax sales manager, who was willing to knock $500 off the extended warranty to make up for the mistake. I ended up accepting the repaired car back. Unfortunately, a few days after having it, I experienced a number of warning lights. I brought it back to CarMax, they arranged for another loaner car at no cost, and brought the car to VW. Although they found the error codes, VW couldn't replicate the problem and pronounced it fixed. CarMax again re-set the five day return window. After getting the car back again, it again drove for a little while and it again started up with warning lights after driving a while. This was the third strike and I told CarMax I'd like to give this car back to them. They accepted it back with absolutely no hassle or trouble. I left less than 15 minutes after driving in, with a check refunding every penny I paid for it (including all the DMV fees, etc.), They then had, at no cost to me, another Golf TDI shipped up from North Carolina, and even expedited the transfer so it arrived in four or five days rather than the normal 2 weeks. I ended up purchasing this (correctly fueled) car and have had it for three weeks now. It's been great! So did they make a mistake that could have been avoided, and did that mistake inconvenience me? You bet. But did they do pretty much every thing one would reasonably expect to address that mistake and make up for it? I certainly think so. They were proactive in identifying solutions and seemed to genuinely want to make the situation right. I never had to threaten, escalate the problem to managers, etc to get it resolved. (They seemed to even be using the situation as a learning experience to avoid repeating it - practically every employee I talked with seemed to be aware of the big fueling mistake.) I can't imagine any other used car dealer being so responsible in addressing a problem. Bottom line is that I would definitely go back and wouldn't hesitate recommending them to others, despite the challenging circumstances I encountered. read more

Would have liked to get more money for my car, but what can you do...not sure why the salesman kept trying to push cars on me even after i was clearly disappointed with the appraisal. No hassle?? Not quite. read more

I took my car to CarMax in Glencoe, IL, for an appraisal this week. I had set up my appointment online and worked with Keith Tennyson to finalize the time for the appointment and to walk me through the process. I had a very positive experience and highly recommend Keith as a sales consultant. He was friendly, professional, clearly explained the process and got me an honest a satisfactory appraisal quote in less than 30 minutes. I would not hesitate to work with CarMax in Glencoe again and will specifically ask for Keith. read more

I really don't like car places that won't negotiate. I give them two stars due to the fact that they'll buy your car even if you don't buy from them, but good luck getting a fair trade in. Stick with your traditional dealers. read more

Let me start off by saying I've had several past experiences at the Carmax Schaumburg location and they were all good but my last experience at the Glencoe location just shy of 3 wks now.....eh not so much! I purchased a 2012 Kia Optima Hybrid from salesman Steve Gillespie but my complaint is not about him. He was nice enough and very laid back and relaxed. The finance manager (or at least I think that was his title) however, who's name I cannot recall unfortunatley was all sorts of angry though upon learning that I was not utilizing Carmax's financing options. Plus he was not very nice to my salesman Steve. He made Steve re-run my credit again which I found out later hurt my credit score for re-running it a second time...way to go dude! Anyway, I could feel the tension and it was a bit awkward. He really needs to brighten up. It definately put a damper on the experience but besides that incident, I have another complaint about the service department. Upon taking the vehicle for a test drive I noticed that the front bumper was hanging off of the left side of the vehicle. I advised Steve and he assured me that it would be fixed upon me driving it off of the lot. In the mean time we were able to snap it back into place. When it was pulled out into the lot for me to drive away in, it was intact. Steve advised that if it continued to come off I could take it back in to be fixed. Sure enough, I got home and it had came down again. I was able to snap it back into place but from the looks of it there is one major snap at the ends of the bumper and the one on the left side was ripped off. The snaps in the middle of the bumper are not sturdy and just kinda hold it into place but are not secure. Seems to me like they could have replaced it prior to me driving it off the lot but they decided to go with the quick fix. I contacted the service department and they advised me to bring it in which would have not been so much of an issue granted the service department had evening or Saturday hours an deven though thier service hours are listed as 7:30am till 6:00pm they take their last appointment at 2:00pm. Now because of the service departments lack of actually replacing the bumper prior to me driving it off the lot I have to skip out of work which is not easy to do needless to say. I advised the service guy Ron that they would need to order a new one because the snap was ripped and that I wanted to avoid having to go there twice but he advised me that they'd be able to fix it. Of course I brought it in last Monday and sure enough they had to order the part and I have to bring it back in. Ron tried to assure me that me bringing the vehicle in was not a waste of time because they were able to accumulate the part number and he gave me a free car wash for my troubles LOL. Now Ron seems like a nice enough guy but please save me the BS here. They have several of these vehicles on thier lot I assure you they did not need mine to get the part number and your free car wash is an insult. How about a free tank of gas for the trouble of making me drive back and forth and waste my time especially since I have to get out of work to do it. Not only that now the CD player is not working and because they have to have ann outside vendor come in and look at it, I have to drop my vehicle off for the day. Sure it's covered under the 30 day warranty but what about a car rental...? At this point I'm not real happy save the BS. I mean we're not talking about a small purchase here. This is a small fortune and your customers should be well taken care of. Get it together Carmax Glencoe. Oh and I almost forgot to mention the whole entire stor smells of B.O.....yes body odor. Gross! read more

My family has purchased their last 5 cars from CarMax and we've never had any major mechanical problems with any of them and couldn't be happier. I can't say the same for new car dealers. I had one used car I purchased from an Olds dealer and the engine had to be replaced in less than 2 years with less than 80,000 miles. Another used car I bought from a Dodge dealer happened to have been in a bad accident. It had some rust I wanted repaired so I took it to a very trusted body shop who told me that the car had a bent frame and other bad things and shouldn't have been re-sold but junked! Thankfully, both dealers are now out of business! I tell our friends and neighbors about CarMax and they now shop there, too! read more

Used them before to sell a car---different location---but this appraisal was too cursory and inaccurate. Everything was in Good condition except the appraiser claimed there was a baseball sized dent on the roof---Not---to justify a lowball offer. We just went down the street and traded it in for an additional $1,000 over the Carmax offer. They could have made $$$ reselling this car---their loss not mine. read more

Excellent selling experience! I had a used car i no longer needed and was looking to sell. Debated trying to market myself, versus taking to a dealer. Read some reviews about carmax, and decided it wouldn't hurt to get an idea of value from them. I showed up unannounced (wouldn't have been a bad idea to schedule an appointment in advance!), and waited a bit as the appraisers were all busy with other clients. Once it was my turn, the appraisal was complete in less than 15 minutes. I had a written offer that exceeded my expectations, and decided to sell to them on the spot (i had read the FAQ's section on their website ahead of time, so had the necessary paperwork with me). Another 20 minutes or so of processing time, and i was out the door with check in hand. Very impressed with the entire operation, as well as the professional and courteous staff. Would definitely recommend as well as use again! read more

When Carmax says, "We'll buy your car, even if you don't buy ours", they mean it. I just sold them my 2005 Kia Rio (I take the train to work now, so I don't really need it anymore), and I had a great experience. The salesman, Dan, was very nice and didn't pressure me at all. He never even suggested that I should trade it in for a new car, which I appreciated. The whole process didn't take too long; about 30 minutes for them to appraise it, and then 30-40 minutes for them to get the paperwork ready and give me the license plates. I didn't get quite as much as I had hoped for it, but I think they still gave me a fair deal (it was about 90% of what Kelley's Blue Book quoted as the trade in value). All in all, it was an incredibly easy and hassle-free experience, and I would definitely go back. read more

I sold my car a couple weeks ago. Very happy with the fair price they offered. I researched KBB, Autotrader and other Nissan dealers for prices. The process was fast and simple, I had a quote in 25 minutes. The paperwork took 15 min next day and they gave me a check. The sales guy, Valentin was super, as he told me to call Nissan and cancel my extended warranty and get a refund, a fact that I did not know. Everyone at the dealership was professional. Great fast, efficient service. Thanks read more

I've bought and sold a few cars at Carmax. The customer service is highly exceptional. When I sold my Chevy, I started with a $21,200 online offer from Carmax. One day later, I went to another dealership to look at cars. They also did an appraisal on my Chevy. They happened to go right back to Carmax online for an appraisal. The dealership noted there were two broken panels, which when I brought my car to Carmax, they found no such thing. The car was 4 years old with 39K miles and in great condition. Carmax appraised it for $19,800 to the dealership and the dealership offered me $19,000. That dealership will never get my business. They also try to tack on unnecessary charges such as 'Leader Advantage' for $2,600. They claim they are a leader advantage dealership and then they charge you extra while you may not know what it's for. In reality they take advantage of people to increase their profits. Carmax does not. In my situation the Carmax employee, Zach, said he could only offer me $19,800 because that was the most recent offer. The dealership made me lose $1,400 from Carmax. I was driving home and Zach called me to say that they felt bad about the situation and wanted to help. They gave me my original and higher offer. Carmax did right by me and were very friendly along the way. If you need a place to buy or sell a car, Carmax is great in my book! read more

4+ Got to test drive my fav car choice BMW xi. Sadly I went the practical route with my Acura. But great friendly staff here at Carmax and was so close to buying the BMW. I got talked into being more practical from my family. Still, I'm daydreaming about having both cars. = ) read more

Came in to sell my moms car today and had a really good experience. The car sales person, Valentin, was really hospitable and enjoyed chatting with him while we waited. He was really informative about the process and clear. Great job! read more

I had to help my elderly dad sell his car. I'm not sure if I got a good price, but $ was not my concern. My dad didn't need a car and we just need to get rid of it. Zach helped with the appraisal and it was quick. We wanted to keep the car for a week so price was good for 1 week and Zach followed up a couple of days later to see if we had any questions. When we finally came in to sell the car and complete the transaction we had some issues with the title, the cashier(I believe Amy, trendy girl with tats and piercings) was VERY accommodating to resolve the issue. I also want to point out that when Amy was done with the paper work and ready for signatures, she realized my dad could not walk very well, so instead of making him go to the counter from his seat, she immediately walked in out from behind the counter to where my dad was seated with clipboard and papers so my dad could sign them. I don't live in the area anymore and we don't have a carmax where I live now and I don't buy used cars....but if we had a carmax in my area, I'd consider buying a used car from carmax. I had a great experience with the Glencoe carmax. read more

Hands down the best, low-stress car shopping experience in the Chicagoland area. If possible, call ahead and request Keith Tennyson. Dude is easy-going and he knows his stuff. read more

Sales rep was amazing. Financial rep sucked. Was super short and did not care to figure out a way for us to drive out with a car tonight. Supposedly he's a manager there but they should really reconsider his position and have him washing cars. Terrible experience. read more

Loved the website - able to browse available cars, see pictures and see actual prices. No haggling. New feature allowed me to look into financing online which saved time at the store later. A few minutes after I applied for financing I received a call from Jerry (who is mentioned in a few other positive yelp reviews). Jerry was great, spent a lot of time answering all my questions. I had a question about headlights that he didn't know and he spent a bunch of time trying to find me an answer. We made an appointment for the following day and Jerry adjusted his work hours to accommodate us. We arrived, went for a test drive, went through the paperwork and then signed forms with Israel was also very helpful and explained every form that we signed. The process was so easy. I kept waiting for the other shoe to drop, but it was just a pleasant experience all around. So different than my last dealership experience. I would like to try their service department, but since they are only open on weekdays, that won't be an option for me. That is my only complaint. Pricing was straightforward, multiple options for adding extended warranties and no pressure for anything. read more

I took my 2003 Dodge Caravan in for an appraisal. It's not a pretty sight! High mileage, some dings and a LOUD rattle.The appraisal was for $750 and I was told the amount was low because of the high mileage and we needed new tie rods. (The KBB value of this car with this mileage was $3550 - but I knew we'd never get that much!) I went home and shared the information about the tie rods with my husband. We were both alarmed and realized the car was completely unsafe to drive. Thank you Carmax - right? That evening we did a bit of research and realized a tie rod repair should be below $500, so we thought about getting the repair completed and then having another appraisal. Well the next morning we brought the car to a mechanic who got the car up on the lift to look at the tie rods (with my husband standing there) and guess what? There was NOTHING wrong with the tie rods. The bumper was loose and the side passenger door was not closing completely - thus the rattle. The mechanic laughed out loud at the tie rod diagnosis and offered my husband $1100 on the spot. Later that evening we took the car to a dealership where I was considering purchasing a car. They did yet another appraisal - and offered us $1300. What the hell kind of operation is Carmax running? I am completely disgusted at what occured. read more

Had agreed to buy a car and gave credit card to have shipped. In between circumstances arose to where I had to cancel the purchase. CarMax policy is to refund on cancellation before the car ships. in this instance the car had shipped, but I requested a cancellation before the email notice arrived. To their credit, CarMax, through Brandon the Sales Manager, agreed to refund my money. Very classy. read more

I've sold cars to carmax in the past, but after my last experience here, I will never again. They offered me 4k for my car( a little low according to kbb, but I'll take it). I had to get some things squared away with my title, and went back to sell it 3 months later. SAME mileage, SAME condition, and they would only give me 3k. Seems like a scam to me. You've lost my business carmax, and any business from anyone I speak to. read more

Me and my husband were looking to get a new car. We went to many dealerships and end up in carmax. We were surprised to see many options there were with lower prices and mileage than anywhere else! We started to work with Ivan Ramirez. He made the whole process of trading in our old car,( for which we got more than we expected), financing and everything else so smooth and easy! The best salesman ever!!! He made us feel important and his priority. If you will look for new car we highly recommend Carmax Glencoe and ask for Ivan! read more

I bought my car here. There is a wide selection of used cars. These cars are all inspected and are in very good conditions. I know many of my relatives have had bad experience buying used cars but I had no problems here. The only things I didn't like about this dealership was the fact that the salesman didn't know much about the cars on his lot. If he was a little more knowledgeable I would give this place five stars. read more

Sold my car with car max. Process was quick and easy. Staff was helpful, especially Bruce.

I bought my first car from Carmax about 3 weeks ago. Honestly, I did not know I was going to end up buying a car there since I have heard mixed reviews. I talked to a salesperson named Carlos Avila. Carlos did all thay he could to make it easy for my family and I to walk away being new car owners. Carlos gave us an honest price and all the details other salespeople fail to tell. I am real happy with my new car. I would go back to Carmax to see Carlos and purchase my next car!! read more

CarMax - Great deal on a great car thanks to Carlos pur salesmen - Used Car Dealers Near Me - Glencoe, Illinois

Had a very positive experience and a professional sales person who met all my needs. Jared was great. CarMax is a painless way to purchase a vehicle! read more

I just brought in my car for service and they are top notch. The service advisor, Ron, set the expectations clearly of their plan to find the root cause of my vehicle's issue. After they diagnosed the problem, I was notified the repairs were covered under the MaxCare warranty that we purchased when we bought our car from Carmax. The MaxCare coverage is definitely worth it, and I'm sure my next car will be from here. I'm very pleased with their professionalism and service. Great job! read more

Super friendly, fast, and most of all painless. Got a car quote we were very happy with, and the whole process was seamless and easy!! Highly recommended to anyone looking to sell a car. read more

Sold my 2004 Toyota Highlander to Carmax earlier tonight and had a very positive experience. I went to Carmax's website to "get an offer from home", which involved entering in my vehicle information as well as submitting some pictures of the car. Roughly an hour later, I got a call back from someone at Carmax and told me they were able to appraise the car based on the info I provided them and sent me an email quote for how much I can expect to receive once I sell my car. Later in the day, I went to this Carmax location and while it took slightly longer than expected, without about 30 minutes I walked away with exactly the amount that the car was appraised for, which made me happy. I feel like I got a good price for the car. Special thanks to Ryan who was extremely nice, courteous, and helpful. Highly recommended! read more

We just bought ANOTHER car here! That makes three in a row. I don't really know why you would go anywhere else to buy a used car. They're awesome! read more

Great Experience. I've sold a car here and bought one. Fast, easy, fair. Winston Bolt was our sales guy and he was great. The service department is great also. Hassle free. read more

Bought a 2016 Kia Rio this week. My salesman was Frank Lee. I can't say enough about him! I left there with a car, good financing and I felt that he really cared about my situation and needs. He was awesome with my grandson and made the experience less stressful. I'm looking forward to having a trouble free drive every day. Thanks Frank and CarMax, will be recommending him to family and friends! read more