I had to sell my 2006 Chrysler 300 limited edition because I needed a good winter car since I moved. Mechanically, the car is in amazing shape. There is the slightest bit of rust on the floorpan. When I came in for my appraisal, I brought my mother and brother with me since I an young and new to this and the man I met with, Jim, was very friendly and immediately sat us down to talk about my car and then I showed him my car. Afterward, we came back inside and talked a bit more. He started talking to me about my current budget and what I want for my next car. My mom caught on that he was trying to get me to finance with them, which I cannot afford to do at this time. He got really snippy towards my mother after that. Waiting for the appraisal didnt take long, Jim told me mechanically there is nothing wrong with the car but the floorpan is rotted out and the quarter panel needs to replaced and there was an odor detected. I was iffy about the floorpan and quarterpanel but when he said there was an odor detected I knew something was weird. So I asked what the odor was, since me nor my mom and brother knew what they were talking about. We smell nothing. He couldn't tell me what the odor was.. He said my car is at the very most worth $1000, despite Kelly Blue Book telling me my car is between $2700 and $6000, and despite the numerous offers I got from other dealerships for higher prices. A few days later I sold my car to a dealership for $4500, they were amazed by the condition of my 12 year old vehicle. If you are not doing well financially I would highly recommend you sell your vehicle elsewhere, they may just waste your time like they wasted mine. read more

After having a very unpleasant situation with South Shore Mini I cancelled a purchase and decided to look at the Volvo C30. I've been driving a 2011 Mini Clubman as a second car for several years and loved it but SS Mini drove me away from the car and the brand. I found a 2013 C30 at Carmax in Danvers and met Mr. Manny Fret there who was more than pleasant to deal with. I test drove the car and put a deposit on it. I had a couple of minor requests that were quickly taken care of. I brought my Mini in for an appraisal and received a lot more money than Mini offered and drove home with the Volvo that night. As someone who replaces a car every other year this experience has been by far the best process I have had to date purchasing a car. There were no hidden fees. (SS Mini was $595. just for paperwork). $19500 was the price plus sales tax and registration fees. Period. The entire staff, especially Manny were great and I highly recommend going there. . By the way the Volvo C30 is amazing. Not too much bigger than the Mini, but tons of power with the 5 cylinder turbo, 227 HP, 5 speed automatic transmission. It is amazingly quiet and smooth riding compared to the Mini and you don't have to go to South Shore Mini. read more

Five stars for the company and their business model. NEGATIVE FIVE STARS for the moody 18 year old that "sold" me my car. If I were rich, I'd be at Maserati- spending my millions- but I'm not. I'm a hard working, single woman in need of a solid, preowned car. I visited your Danvers location three times. The first time I was kindly greeted and left alone to browse. The second time, my sister (who just purchased a car from you) brought me in to meet with the salesman that sold her her car. He was friendly enough, but from the moment I met him he was bad mouthing the company. Not enough pay, he'd rather be elsewhere, he hates sales, the employee discount is next to nothing, management treats the staff poorly, etc etc. That left a bad taste in my mouth, but I attributed it to his age and lack of experience. We went on a few test drives, where the experience got even more annoying. He not only insulted my driving but he insisted when I brought the car back to the lot that he take it for a "real" test drive and show me how it should be driven- because he's from a racing family. He actually forced me to stay in the car while he drove up 95. I assure you, I can drive, I've been driving almost as long as he's been alive. Fast forward to the third visit- we had an appointment at 10:30am. I got there at 10:20 and he was in web sales and couldn't get out until noon. I'm in commission sales, so I felt he spent the time and he should get the commission. I proceeded to go browse the lot one more time before making my decision. He called me while I was outside to let me know his boss is an "asshole" and won't let him switch with anyone to come help me. 20 minutes later he miraculously found someone to switch with him. The next three hours of my life consisted of this kid poking fun at my driving, mentioning my sister's horrible credit and need of a co-signer twice, waiting, waiting and waiting. Now listen- I planned on buying a car that day. I brought pay stubs, identification, title, registration, proof of insurance, everything- so I stupidly thought it'd be a breeze...HAAAA! Wrong. Looking back at it, I guess I should be thankful it was only 4 hours and not 6. The young lady that went over the paperwork with me was wonderful. So kind and professional. The salesman was there while we went over the paperwork and somehow my sister got brought up in conversation. Apparently, not only did he sell her a car, he also has been continuing contact with her. That was a little unsettling to hear, considering she is married. The experience was annoying. The office lady was a doll and I'm very happy with my new car but a more experienced, professional salesman would've made it a five star experience. read more

I live in Vermont, 4 hours from my closest CarMax dealer in Danvers, Massachusetts. I needed a new, used mid-sized truck, and the dealers in my area had nothing I was interested in, so I decided to check out CarMax. I followed the site on-line for a while, and my perfect truck popped up in Austin, TX. I paid on-line to have it transferred to the Danvers CarMax, and CarMax handled the transfer very smoothly. I was notified when the car was ready for purchase, and that's when the 'fun' started. After arriving at the dealership, it soon became apparent that the CarMax personnel had NO IDEA how to handle a sale to a resident of an adjoining state! The sale took 2-days, and involved an overnight stay in Massachusetts, a return trip to Vermont, a return to Danvers, and finally a completed sale. You would think that a dealership that sells the volume of cars that CarMax sells would be aware of the laws and DMV procedures of not only their own state, but also of their adjoining states. But that is not the case! I'm happy with my car, but CarMax was totally out-to-lunch when it came to selling across state lines! read more

This is one of the WORST companies I have ever delt with. Their Customer Service (or lack there of) is HORRENDOUS. I was told by an employee of Carmax that "this is not my FUCKING problem" when Carmax put me in a rental the night I bought my new car bc it had a crack in the windshield. And I had to put down the deposit at the rental company!!!!!!! WHAT?!?? I felt like I was in a BAD NIGHTMARE. The employees are RUDE and LIE. They don't know what they are doing. I was taking advantage of the 5 day money back guarantee and when I went back in to give their car back and get my car that I traded in (for no money) they told me they had already sold the car I traded in. This was during the contract we both signed stating I could give their car back after 5 days and get mine back. At this point I am crying because I realized that the payments on the car I bought 2014 Jeep Patriot where abominable after speaking to a few people. They are charging $684/month for a $16k car for 6 years. That means after all is said and done I will be paying OVER 120% interest. You would want to get out of this deal too. Right? Well since they sold my car now I can't . I am stuck with this payment for the next 6 years. Not only did they tell me there is nothing they can do for me (even tho THEY broke the Contract) the also lied about the 5 day money back guarantee. This place is horrible. It is a scam. DO NOT GO HERE. I repeat DO NOT LET them STEAL from YOU TOO!!!!!! I Am now unemployed due to medical reasons and stress every single day on how I am going to come up with the money for a $675 payment every month. I want to cry just talking about it. I hope the right eyes see this and know what I should do!!! read more

If I could give negative stars I would. Do not go here. Do not give them your social. Do not let them run your credit. I came here and looked at ONE car. ONE. They ran my credit 12 times, all hard hits. They lied and said it would be one hard hit and the rest would be soft inquiries that wouldn't effect my credit. I also received over 50 items of mail from the 10+ loan companies they ran my credit through. I went into CarMax with a credit score of 730 and walked out with a credit score of 616. I have nothing else on my credit. No derogatory marks. No late payments. No debts. Nothing. Except for 12 hard hits from CarMax. They absolutely destroyed my credit. I went in and looked at one car and instead of walking out with a car. I got my credit score lowered by over 100 points. I should also mention that the best they offered me was an APR of 33%!!! Which is absolutely absurd. This is a terrible establishment and unless you also want your credit to be ruined I wouldn't recommend going here. read more