Was very disappointed with the amount offered for my Lincoln. Five years old, under 50,000 miles, offered next to nothing. Stay away, slick operators. read more

I met with Bruce Campbell today about selling my car. He was very helpful to me even though I told him I was looking to buy a car elsewhere. Such a breath of fresh air in the car business. read more

I have to say this is the best car buying experience I have ever had. I was able to schedule an appointment online to test drive a Nissan Murano. Once I scheduled the test drive the car was put on hold as to where no one else could purchase the car until after my test drive. After I scheduled my appointment I received a call within an hour and spoke to a rep who went over the Carfax of the vehicle with me, sent me the out of door price of the vehicle, and went over Carmax's 24 hour test drive policy. The next day I went in for my appointment and Nathan assisted me. He was great! I advised I would like to take the car home for a 24 hour test drive and if I liked the car I would be back with a cashiers check. He advised that wouldn't be a problem, I filled out one form provided my license and insurance info, and I was out the door within a 1/2 a half an hour with the car to take home for a test drive. I ended up loving the car. I went back the next day and met with Nathan again who made it so easy to purchase the car. He verified the routing number of my cashiers check and then handed me off to the finance department. I waited maybe 10 minutes and was greeted by Virgil who completed my paperwork in roughly 20 minutes tops. I was absolutely shocked at how Carmax did not have any crazy extra fees, they only charge a 399.00 processing fee and tax, title, registration. This has to be lowest I have seen. I will absolutely shop at CarMax again! So smooth and efficient. read more

First time buying a car from this guys the sale went ok I had my own pre approved loan bought the truck took it home had to do some interior detailing grime (dirt) all over the interior it was dust free second week owning the truck I kept smelling mildew I found the cabin air filter full of dirt and more gunk the engine air filter looks like has not been changed for months (year?) so much for the 125 point + inspection checks read more

Vehicles are overpriced compared to competition, sales team is not too pushy but try to stick you on a vehicle.

I came in here for a specific car and I wanted it without leather seats and our salesman Robert was amazing he found my car had it shipped from Miami and when it came to getting down to the paperwork he was so patient and stayed Late for us we can't thank him enough he was so patient even when I was getting stressed he is truely awesome thanks again Robert I absolutely love my new car!!! read more

I've purchased my last three vehicles from CarMax so I truly wouldn't go anywhere else. My car had been having several issues due to age and decided to get an overall evaluation on everything to determine if it was time to trade. Dave in service suggested I started with an appraisal which I knew was free but when things go wrong all at once, sometimes it's hard to decide first steps. It was at that time I shopped the lot and decided to trade in my car. It was such a seamless experience. Dave, Jeisen and Grant were wonderful to work with and just another reason why I'm a customer for life! read more

Don't bring a trade in here: The salespeople seem nice but the company "CarMax" will low ball you on your trade.

Our salesman Damian made buy a car painless and easy. He was thorough yet not pushy. I will buy my next car from Damian at Car Max!

I had my Jeep appraised here. Very simple easy process. The valuation was very fair of course I wanted more but consistent with values I found online. I didn't end buying a car from Carmax I ended up buying a new car but it was very nice having written proof of the appraisal when going into a dealership. read more

By far the best car shopping experience I've ever had. Walked in was greeted with a very friendly smile and welcome, the gentleman we deleted with was amazing. He didn't try to pressure us into anything, went over several different options with us, answered every question we could possibly thing of and had great communication the whole time even after we bought our car. I highly recommend going here, personally we dealt with Jeff Weigand and when we are ready for another car we'll be going back to see him. read more

I purchased a 2016 Hyundai Veloster back in November. I had it shipped from Miami to the Clearwater dealership. Not 3 hours after I purchased the car the check engine light came on so of course I took it back to Carmax to fix the car. They told me that the O2 censor was broken and needed to be replaced and it took them a week to get the part and replace it. It's now February and I had the car inspected by an outside mechanic. My mechanic told me that the cabin and engine filter had been in there since the car was made, the alignment was off, one of the valve covers needed to be replaced, the oil needed to be changed and 3 out of 4 of the spark plugs needed to be replaced. I took it back to Carmax AGAIN and they fixed everything except for the spark plugs. It's really frustrating having to go back and forth to Carmax to fix issues that should have been fixed before the car was purchased. They said they will not be replacing the spark plugs as their technician didn't see anything wrong with them so I guess I will be paying for that myself. Probably won't ever buy a car from them again. read more

After a week of going back-and-forth. I thought this was the truck for me. Pictures looked very good from location in Miami. They called me and let me know when I was in transit.When it got here. Which was five days before I've seen it. I arrived with my wife to look at the truck. Didn't even look like the same truck. Nobody took the time or effort to wash it. Then I was told they don't have a car wash big enough. So obviously you can't do it by hand to make the customer happy for a first impression. I've spent $46,000 a CarMax in the past on the vehicle. You would think returning you would get good service. Not the case. As for the manager. After talking with him he agreed this truck should've never been shown. And it was on the other side of the lot. If you're showing a vehicle to sell. It should be stunning clean and brought up front so you don't have to walk a half a friggin mile. Will never return to Clearwater Carmax. I found the same truck that Carmax tried to sell me. On car guru thousands cheaper???? Car max isn't what it use to be. Never again . P.S. as I was writing this I found other trucks that Carmax is selling that are also on different sites that are not Carmax. Something is going on and it stinks read more

Purchased a car from CarMax in Clearwater, FL a few years ago and had an awesome experience. Nothing but high praise. In November I again bought a car from CarMax, drove it off the lot and found there was no wiper fluid in the reservoir and the wipers were worn and scraped along the windshield. When the SD card came about a week later (there was no SD card in the car when I picked it up) it didn't work so I couldn't manage my apps. I also found the back door didn't work and it was running rough. I called my salesman and was told to bring it in. Unfortunately I got sick in the meantime. was in the hospital and unable to bring the car back to have everything fixed within the thirty days. Approximately a month and a half later I reconnected with CarMax to have those items repaired and was told that the 30 day warranty had expired and I was responsible for the repairs. Personally with everything that I have experienced with this car since driving off the lot I don't think anyone went through the car prior to me buying it. Unfortunately because of this extremely poor customer service for a loyal repeat customer I will never purchase another car from CarMax again. And to say to others stay clear of CarMax. read more

This is my third experience with CarMax and it was positive once again. The first two times was to sell cars and in both cases I got over $2,000 more than other dealers were offering, even when I wanted to buy a car from them! The third time was to buy a car, a Mercedes GLE 350, which I had seen online on Cars.com. It was in another location and I paid a small amount to get it to Clearwater, but had no commitment to purchase. Their communication about the cars arrival was perfect, and I went there, test drove it and purchased. Their dealer service fee was $299, versus anywhere from 599-999 at other dealers. I also felt I paid $3-4000 less than at other dealers. The people there were enthusiastic and did not play the typical car dealer games. I would not hesitate to return. read more

The two times I was in CarMax recently I had a scheduled appt with a salesperson. When I got there day one he was with another customer and so directed me to another salesman who was lovely and so very accommodating. He took the time to help me find exactly what I was looking for. When I returned to purchase the car two weeks later ( it had to be sent from another state) I again had an appointment at 12 noon and the salesman was unavailable. He was " just finishing up with another client". 40 minutes later he was available to help me. I'm sorry but why schedule appointments if you can't keep appointments. There were at least 6 salesmen standing around with no customers so why do I have to wait 40 minutes for the one salesman who was busy? read more

I had the pleasure of interacting with Tom Hanson by phone and in person in my search for a vehicle. Unfortunately, we were not able to strike a deal- but I was floored by Tom's professionalism, cordial nature, and candor. It is rare to find his unique combination of traits in the business world and is completely unexpected when shopping for a car. read more

I wasn't a customer of Carmax, but the people here are truly amazing. I live in the gated apartments across from Carmax and lost my dog for about 24 hours. They located him, gave him water, kept him safe and found a way to get in touch with me. Because of the people at Carmax I was able to recover my pet! read more

Great sales rep we worked with, traded in our 2011 Toyota SCION, 54k mi, Traded it in for 2013 Toyota SCION with 5k miles! A Great trade in VALUE! We worked with very knowledgeable salesman named Jason Miranda, @ CARMAX, located @ 2550 Roosevlt Blvd., Clearwater, Fla. 727-507-0790 Ext 2043 who made the SMOOOTH TRANSACTION, like no other Trade in with a dealer, that I have ever experienced! read more

I came in to the dealership with a couple of suv's in mind that I had checked out from their inventory online. Mitch was the first to asked if he could assist me as I came into the showroom and from there on it was a very easy and smooth purchase with him working with me in every way possible. At one point he spoke and worked directly with my insurance agent to give and get the information needed to confirm my new car insurance. It was without a doubt the easiest car purchase I have made and I am completely satisfied with the new Jeep Suv. Thanks and well done. The greatest asset of any company is its people. Carmax of Clearwater is a winner. read more

Before they ran my credit I was told there would be just one inquiry on my credit report. Now I have 8 inquiries from this one application that will show up on my report for 2 years and my credit score has taken a huge hit. read more

Excellent experience! This is my 7th transaction with Car Max. The sales reps are good but sometimes they can get a little impatient when you are looking for a specific vehicle that they rarely get in. If you want guaranteed AAA+++ professional level service ask for Bruce Campbell. He is very good at his job, always puts the customer first, is exceptionally responsive, and is just an all around good guy. We had a hard time finding the exact car I wanted (rare) but once we did, he jumped right on it, made sure it was in excellent condition, had it shipped in from out of town, and reminded me why I enjoy the CarMax process. So easy! Once the car was delivered, we were in and out in 45 minutes and that included turning in my trade. Recommend you schedule vehicle delivery on a slow day so you are not waiting around (15 minutes) to get your paperwork done. Now compare this experience to the one you almost always get at every other car dealership in the country. All that faux back and forth negotiating just so the dealer can make a couple hundred dollars more. read more

My fiance and I originally went to CarMax in Clearwater to get an appraisal on my 2008 Honda Civic. We had both heard good things about them paying more than others for your used car. They had bought my sisters flooded out Saturn and gave her a great amount for it even though it was worth virtually nothing. Upon arriving, we were greeted at the door by Brian Vickory who immediately explained how everything worked and went out to look at my car. He was full of compliments and when we told him we were looking for a new 2014 Kia Soul, he didn't pressure us on buying used or anything. They offered my $7500 for my car which was well over what I still owed. While waiting, he did take me to a used Kia Soul just to take a look in sit in it (we had been doing a lot of research but I, myself, hadn't driven one. My fiance is a mechanic and has drove many. But Brian didn't pressure us and was very personable. After receiving our offer, we went to a local Kia dealership (they had listed their prices online at $18,798 for a 2014 Kia Soul +. That was a joke. It came out to $24000 because of all these "discounts" and they only offered my $5100 for my Civic which wasn't even enough to pay off the loan. After leaving that dealership, we decided to call Brian back (he even gave us his cell phone number) and even though he was not at the store and was off for the day, he knew the mileage and price of the Soul they had on their lot! Great memory! We returned the next day and no one hassled us when we asked specifically for Brian. He took us on a test drive (I loved the car) and walked us through the financing. My fiance and I don't have great credit (we're still pretty young) but they got it right down to the numbers we wanted, gave us a great trade in for my Civic and it only took 2 hours for everything! They answered all of our questions and if Brian wasn't sure, then he found the answer one way or another;. Other sales associates would come by and say hello to us, the place was clean and I had absolutely no complaints. It was well worth going to them for a year older car. Plus their 30 warranty and 5 day return is a comfort though I AM NOT taking this car back! I loved it!!!!! read more

Great place to shop for a used car, very quick and no pressure. We purchased Maxcare (extended service plan) which was a blessing! Two months after we bought our Honda, we had to replace the A/C which would have been $1800, we paid $50! It also covered our rental car for the time it was being fixed. read more

My experience was terrific. Went one day and got my appraisal. Returned the next day and got my check. Total time invested about 1 1/2 hours. The price was fair and they were even sweet to me when I had a moment of tears about selling my fun, but impractical @ this point in my life, Mustang convertible. I hope the person that buys her enjoys the car as much as I did. Kudos to the entire CarMax team. read more

I want to thank Erik the Service Manager for charging labor for replacing a part that didn't need replacing. Now that's CarMax customer service for you. I can truly appreciate a Service Manager who does not communicate clearly what's going on until after the work has been done. Make sure you pat Erik on the back for the extra revenue he generated. He rocks! read more

Nothing special, car is great. They worked on my deal, felt like they were slightly annoyed my deal took so long because of my low credit. Happy overall read more

I have hated car dealers for so long that I have not stepped foot in one for 30+ years. But, I had been researching prices for used Priuses for months, and saw one at Carmax that was right in line with what private sellers were charging. So, I inquired about the one I was interested in and, shockingly for me, ended up buying one there. I was expecting to have a horrible experience, but, honestly, it was delightful. Yes, they asked if I wanted to buy an extended warranty, but when I said no they didn't push any further. Every aspect of the deal went smoothly and pleasantly. When I registered the car with Toyota I discovered there were two minor recall items that needed to be attended to. So went to Autoway Toyota to have them handled and they tried to convince me I needed new windshield wiper blades ($40) and some type of belt ($80). Since the car was under the Carmax 30-day warranty, I took it back there. They were baffled by both of the things Autoway had said, since they had put brand new windshield wipers on in the two weeks before I bought the car and since there was nothing whatsoever wrong with the belt. They did, however, notice some odd fluid coming out the water pump and suggested that they should just replace it. Keep in mind this was voluntary on their part, and I would have had no idea there was anything wrong. They put some type of fluid on the wiper blades to condition them, replaced the belt (even though it really didn't need replacing) and gave me a brand new water pump. All of this was covered under the 30-day warranty. I was incredibly impressed with their honesty and proactiveness. They've really changed my mind about car dealers, and that is really saying something for me. From now on, I will go to them for any maintenance on my car. I had an opportunity to see the way they treated other customers while I was there, and was very impressed with their honesty and their efforts to save customers money on repairs and maintenance. Oh, and just one other thing -- Carmax does buy cars, and they were more than happy to buy mine, but told me honestly that they would give me about half what I could get on the open market (i.e. Craigslist). So, I sold it myself and, just as they had said, got twice what they would have paid for my old car. So, yes, I'm amazed, and yes, I would highly recommend Carmax. read more

Decided to go to CarMax for a late model purchase. Could not handle the horrible sales people at the new car dealerships; they are worse now than I ever recall them being in the past. Pushy, obnoxious, full of lies and threats, patronizing, and not a lot of product knowledge, plus the old games of running back and forth between manager and sales person when the 'dealing' begins.....Had had a decent experience at CarMax years ago so decided to go back. We got the worst, most patronizing (but somewhat knowledgeable) sales person ever; his boss was no better, but the deal finally closed by another rep who was a decent person that perhaps had some respect for people in general. Overall I have to rate it a very poor experience and only 1/2 notch up from a regular new car dealer. When you go there you should line up all the sales people and have them state their name and where they were born. You will know just by their voice if you can work with them! read more