As a Yelp Elite I didn't see the reviews for this place until after I bought my car and if I'm…read morebeing honest, if I had, I probably wouldn't have gone here. But I'll tell you my experience. I was ready to buy my third car in life. I'm the type of girl who buys a new car and drives it for 10-15 years. I'm usually a Nissan girl but they got rid of their economy cars and so I ventured to consider a Corolla. I used a site called CarEdge to preshop and it's basically a marketplace for all cars listed on dealership sites. I like that I can set all my parameters for the car I'm looking for and it will pull up every car within that criteria within an 100 mile radius. At this stage I've already shopped credit unions for best rates and applied and was approved by Suncoast Credit Union. This, in my opinion, is the only way to buy a car. I don't want to be sold, I'm coming in to test drive because I already did the research online. I saw the carfax I can see how many days it's been on the market, I can see if it's priced fairly, I can see dealership fees, and a bunch of other helpful information. So I see a used vehicle at this Autonation and now I'm calling to see if I can test drive a specific car. And because it's freshly received to their dealership, I go back and forth with Bill Tracey a bit on if/when I can come up to test drive. Unfortunately it needs a part, it's gonna take a while to get it in and I work during the weekdays and live far so I can't just pop in when it's ready. He says come in, we have others. I'm dreading it because again, I chose the vehicle, I don't like wasting my time and being sold to. Long story short I go in on a Sunday and Bill finds me a NEW car for $500 above my cap on my out the door price and I decide, fuck it, let's go. But when he pulls it around it has a paint chip in the passenger side front door. No one knows how, the car has 5 miles on it but they say they can fix it. I'd like it to be tinted and I don't have a way to get my car back home if I took it off the lot today, so I say, no problem. I'll buy it, you keep it, paint it, tint it and call me when it's ready. When I come the following Saturday there is a women in the waiting area having a poor experience and she tells me this place is horrible which is when I look it up on yelp and I start freaking the eff out. And I start thinking of all the ways I may not have been as strict in the process but Bill comes and gets me to finish getting me my tag, giving me my keys and showing me how to sync my cars technology. I really appreciated Bill. I'm a no bullshit kind of lady and I appreciated his demeanor even though sometimes he'd say things that were like, duh, I would t expect anything less when I'm buying a new car, but honestly I was in there for three hours when I came to test drive and it turned into a purchase. I left excited, I feel I paid a fair price, Bill got me the color I wanted and surprised me with affordability on a new car and I took a chance on the paint chip and they fixed it so it was nonexistent. There's a lot of young kids who work there hanging out together, laughing and carrying on. Maybe it seems like they are having too much fun and not as professional of an establishment. I would say the demographic is diverse and me personally, I appreciate seeing that in any establishment. Bill was professional, kept in touch through the process and we had some slight back and forth when it came to understanding when my car would be ready, and would I have appreciated a little clearer experience of when it would be since I had to coordinate a ride to pickup. But he was great, and it was quick and I was happy. The car buying experience can be dreaded but this was good. I hope yall get better reviews. Glad I didn't buy a used vehicle, I would have been very nervous after reading these reviews, even in all the preparation I did. But also, make your own judgement, educate yourself, and empower and advocate for yourself. It's a sales business and you have to take charge and understand what you are doing. Good luck, ask for Bill