Unfortunately I had a bad experience here... Extremely unprofessional. Got a quote online to sell my vehicle, scheduled my appointment, showed up 15 min prior to my appointment. Talked to the lady up on the front let her know I had an offer and I asked her if there was a long wait she mentioned looks like there might be someone ahead of me and to have a seat. 45 min went by when to ask someone why it was taking so long only to find out she never checked me in so I had been waiting for no reason then the guy was like I'm sorry I'll get you helped now so he took me to another place got all my info and turned in the key. Another 25 min went by and I went to check on the wait only for them to tell me apparently only 1 person doing the appraisals and were backed up... I grabbed my keys and left... completely wasted over an hour of my time.. what's the point of making appointments then? Usually an appraisal should take 15 or so. They need better communication or they just don't take care for buying cars. Why would I care to come back and buy a vehicle from them if I was treated this poorly. Management needs to step it up read more

Okay, I'll be honest I was skeptical, more than skeptical to come here. We were on the lookout for a gently used car so I finally relented because they had the car I wanted. I went kicking and screaming, no honestly I made my husband take me to breakfast first. I just couldn't fathom finding a car and the process being easy. Boy was I wrong! I loved that we got to casually look at all the cars at our own pace with no overbearing salesmen breathing down our necks. Our saleswoman was the opposite of pushy and never made me feel pressured to make a decision. We ended up buying the Acura I looked at with very little stress and annoyances. Even better, they offered to buy my old car and the deal was in line with Kelly Blue Book and made the process so much easier! I'm incredibly impressed with my experience and would recommend using CarMax to anyone! read more

CarMax - New Acura! - Used Car Dealers Near Me - Bakersfield, California

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Marcos Moreno was extremely helpful and super friendly when I was asking about records that I unfortunately lost. He answered all my questions, and was just very welcoming and professional. A very enjoyable representative of Carmax. read more

They keep you waiting forever and then say something is wrong with the vehicle to give you a lower appraisal. When in fact there is nothing wrong with the vehicle. Shady if you ask me. Don't bother with them. read more

I ordered a truck that was located in Kansas. Paid $1100 for shipping fees which took over 2 weeks to receive. I spoke with the manager in person and he was able to expedite the readiness once they had received it. Unfortunately after I took the truck home I realized it was not the Z71 package that it was advertised as. Just a "clone" the previous owner had added stickers etc. I immediately called my sales associate Pam. Who without argument, told me I can bring the truck back for a return. I found another truck that was closer and what I was looking for. She brought it in within 3 days I was able to exchange trucks with no issues. Pam was awesome to work with and made things so easy. She even was able to get her manager to refund my shipping costs on the first truck! The New truck is just what I was wanting no complaints. My carmax experience started off frustrating, but good customer service at the Bakersfield location made a difference. read more

The WORST !! The service department is HORRIBLE ! Amanda does not listen and full of attitude, she is not a mechanic but knows everything about my truck. Never received a update on my car even though I was told I would be called every day. When I call she never answers the phone or is too busy to pick up the transfer. How she still works there...I DONT KNOW????? I better taking my truck to 3 way Chevy and NEVER to carmax because of her. Amanda is the worst ! read more

Drove 2 hours to test drive the the 2016 Acura mdx. Overall it runs great but very dirty, also food stain on arm rest and cup holder in the back seat was very visible. Asked them to clean and detail. They did a crappy job. Looked like they just wiped the dash board and that's it. Center console (what ever you call it) was sticky with dirt and grime, everywhere else was still dusty and dirty. Was already there for nearly 3 hours. I was getting tired and had already returned my car rental. Can't stand to be there another minute longer for I had to drive another 2 hours back home. I don't expect a 2016 to be in top condition but by golly, it was dirty. I felt nasty being in it but needed a car fast. Got tired of paying for the rental. read more

All right I got to give CarMax another comment now the sales side was five stars plus now the problem I'm having after the car is sold when it's under warranty that CarMax sells you I got to give them a two The situation I have right now I have a vehicle I bought it has a problem with it right now I called CarMax to get the extended warranty I have on it okay talk to the young lady at CarMax she said CarMax service was booked up for the next 3 weeks I m like okay then she gave me another one to go to a local car shop that could fix my car I said okay will do t made the appointment for 8:00 appointment to take the vehicle when I get there the young lady says oh you have at 8:00 appointment doesn't mean anything there's people ahead of you I'm like say what how was that possible because I have an appointment she says well I don't know why CarMax makes appointments when they know that we don't take them I'm like what so this spot that I have the car had it since 8:00 Tuesday morning they still have the vehicle and they still haven't diagnostic yet it's still sitting there and there's three people ahead of me the lady said I'm like really so I'm going on two days without my vehicle not happy like I said the customer service side to sell the car is fine but it seems like they're lacking when it comes to the warranty side and after you purchase the car not happy at all read more

I see CarMax in Bakersfield is still getting bad reviews after bad reviews. I guess they don't care to fix their problems. If they won't fix their issues with customer service, financing, rude employees, and never retuning phone calls, WHY would you buy a car from them? *If your reading all these reviews, take note and go elsewhere!!!!! read more

I got sold a lemon. They take advantage of those with less than perfect credit and make it to where you end up stuck with a broken car.

Been there 2 times and both times once we brought the car in they offer 2 thousand dollars less, I'm done with them!!

I took my car in for an inspection and they didn't check the brakes. It hasn't even been a week and my car is in a different shop for service because my brakes are down to the rotors. I paid for an inspection with Carmax for them to just do a half-ass job. Super disappointed. read more

Carmax staff has been Amazing! They are so friendly and thorough! The process of buying a car with them is so easy! Integrity still exists!

took my fiancées car here for an appraisal on her 2018 mustang (30k miles) that we originally bought from them. we had used their online appraisal service that originally offered us 19k. in person appraisal took roughly 30/40 minutes. he came back and said "i'm not a technician, but the car shifted hard once" and took $3,000 off of their initial offer. he then told us to take the car to ford to fix the transmission then we could bring it back. car is perfectly fine, never had any issues with the transmission. waste of time. have an actual technician appraise cars. read more

ABSOLUTELY HORRIBLE!!! I drove 2.5 hours to Bakersfield to sell my perfect car. I had a 12:30 appointment, waited for over an hour, got the appraisal, faxed info from VW...only to be told 4 hours later they cannot buy my car because they don't like "dealing" with VW credit. NOT OK! And a LIE! We called the corporate office and they said they accept VW. Clearly the manager just decided they didn't want to do it. BEWARE of this location. Extremely disorganized and they lied. read more

Guys Carmax is a scam! Do not finance car through them they are scam! Don't even buy from them their cars are junk!

ZERO STARS! WORST EXPERIENCE EVER!!!! I purchase a transfer and waited three hours for my vehicle and when I finally got it at 9pm, Kerry Vaughn failed to walk through the vehicle with me as he gave me my keys and took a picture of me and sent me on my way with a freshly wrecked car! Unbeknownst, I got in 'my new' car and drove off exhausted and when I got in the car the next morning I noticed the filth in the car, a used mask was left (make-up on it), the back was sandy and it had a couple of cigarette burns. I let Kerry know and sent him pictures to prove and he offered a detail job which I politely decline because I thought I'd do a better job cleaning and detailing it myself at that point. A week later, I noticed the passenger door made a noise when I opened the door and noticed it was clipping the bumper. I took it to Carmax Bakersfield to have the cigarette burns and the damage door repaired. They scheduled me two weeks out to later tell me at my appointment that they don't repair body damage and were convinced it was my responsibility because I didn't notice it when purchased it and conveniently noticed the bumper was scrapped and said someone must have hit me! I would have believed that if there were no signs of a touch-up! Someone hit it and tried to cover it and then sold it to me! I have strong believe that it was Carmax when they pulled my car out of their jammed packed car lot! I called Carmax Corp. and they had their Bakersfield service manager, Alyssa contact me to tell me I could return the vehicle within the 30 days. HOWEVER, I would be responsible for the damaged door!!!!! read more

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Bought a car last year. Our sales person was great, otherwise the customer service was like the red bow....once you leave the lot it's never seen again. We bought a used BMW and thankfully got the extended warranty. The plastic cover under the car was dragging on the ground a day after we took ownership. They did some cheap fix to get it off the lot. We called CarMax Bakersfield service on random noises the car was making. We never got a call back and when we called the Service Manager her people said it had been over 30 days and sorry. Never mind we called at like day 7 and they never called back. CarMax talks about inspections, but they seemed to have missed front end alignment, the said cover under the car, the right rear axle being trash and needing replacement 4 months after we got the car and the latest problem of the driver's side drive in back. No car over Christmas and another expensive repair. Good Afternoon CarMax! read more

We went Carmax to buy a 2016 Buick Encore. Under 10k miles, under $16k. Loved it. Their website said, with my excellent credit, the interest rate would be 4-6%. We go through the application and suddenly the interest rate is now 12.95%. And they claim it's the best they can do?! WTF?! Bye Carmax. FU. read more

I wish I could give this place no stars. I have never experienced the worst customer service like I did at this location on colony st. I made an appmnt and was there for almost 5 hours past my appoinment time waiting for an appraisal. I never got my offer presented to me until I asked the person at the desk for an update and even he seemed surprised that no one had informed me about it as it had been clearly ready for some time while many other employees just stood around talking amongst each other. There is A clear LACK OF COMMUNICATION, SENSE OF URGENCY, EMPATHY and PROFESSIONALISM. Hire more competent people and implement customer service training.... read more

Leaving them a low rating because the staff is very pushy... they are trying to push you a lot to buy a car... they do everything they can which is annoying. Obviously they do not care about the costumer, they just want to sell. On top of that, the cars are very overpriced... not worth it. Buy somewhere else read more

Not a good experience. I understand that COVID has affected businesses but man they take it while another level. We walked through the lot and found ourselves in the backlot. We saw a car that we really liked and wanted to inquire so when we came upfront and asked the lady working there she was rude and would not move. We said can you please check if that car is available or will be available She would not move from her space saying no it's probably someone order or somethings wrong with it or probably is nothing ready for sale. We were like that's literally the only car we are interested in. She said a stern NO. My son asked her again can you just check your system she said NO and told us to go online and find it for ourselves. Wow. read more

Background: my family has bought from CarMax several times over the past decade, nothing but positive experiences. Often we will go look around the lot just to see whats there, do some market research, which you're able to do because you don't need an appointment at CarMax to look around the lot. However we showed up at the Bakersfield CarMax today just to look around when we were stopped in the lobby by a saleswoman. At first I thought she was just being courteous and greeting us but it quickly turned into a 20 questions session- why are we here? Who are we working with? Have we been here before? She laughed at me when I said I'd been here loads of time and knew how it worked and was just here to look. I had to repeat myself four times that I was just looking because she wouldn't leave me alone or let me walk away. She even asked me "Why are you here if you're not here to buy something?"" Overall she was very condescending and pestering- the whole point of CarMax is they're supposed to not hassle you into a sale, and this woman left a poor impression to say the least. read more

It was super busy but this is a major CarMax hub with big rigs loading and unloading cars. Maybe 500 cars around. They really do just buy your car without any hard sale for a newer one. It took a while since so many people in line but well worth it! Gave us a very good price for our car! read more

Would give this place zero stars but won't give me that option. First, can't even get a hold of anyone on the phone. It literally takes 3 hours to get through. Their cars are no good. Bought two cars and returned them both within a month. One of the cars had check engine light and the battery died. The other car smelled like a** when you turned on the air conditioning for too long, and the speakers would go silent when you would turn it up. Carmax The Way Car Buying Shouldn't Be. read more

I am VERY happy and overly joyed with my new car! Jaime and Cristhian worked as a team and just made things flow so easy and fast. My schedule is slammed with work, school and personal life errands. Their patience was remarkable! Every single question I asked, they answered in detail and honestly made me feel comfortable asking all those questions.. This is my THIRD car with Carmax. Rarely did I have issues with my past vehicles, RARELY. Really looking forward to making new memories with my new car. Thanks so much guys!!! read more

CarMax - Used Car Dealers Near Me - Bakersfield, California

By far horrible dealership I bought a car from them and in 2 weeks had 2 check engine lights I returned the car and asked for my money back and it tools 2 weeks to even get that money from them after the fist check they gave me they didn't want to release the funds the only good thing about them is there salesmen are actually nice and try to make things work other than that it's horrible read more

This is the 2nd time I have issues with this store, the first was multiple employees discriminating me and today it was the lack of customer service. I had been trying to reach the service department for 2 hours. To get a status update on my car couldn't get through to them so I drove across town to speak to them face to face. Turns out my car needed to stay another day since it wasn't ready. It would've been nice to be to be notified but I guess it was too much. Then I'm told I need to get a loaner vehicle that took a hour and a half only for them to tell me it's unavailable and they need to give me another vehicle. Fine. I waited another 30 mins for them to say again it still isn't ready. Now I'm 2 hours there waiting when I just got fed up and left. With no car. Unprofessional. And rude. Most of the associates in the business office. read more

The salespeople are good, but when it comes to the business people- where you sign the final documents before you get the car.... Omg.... Very looong wait. Like we arrived at 5:15 pm, the sales people was done by 6pm, and the waiting starts . It's already 810 pm and we are not called yet. Frustrating. read more

It was very easy to buy the car and my sales person, Aaron Mayberry was great. I recommend him. The car seems to be OK though I read some other reviews that stated people had big problems. So far, I have had a good experience. I had the car checked out with my mechanic the next day and found that even tho the accident report was clean, the car HAD been in an accident, it was not reported. Mechanic said there was no frame or body damage evident but items had been replaced. It had been partly or fully repainted. I kept it. My biggest complaint is the staff doesn't listen to a word you say. I said about 15 times my legal address was my PO Box and every piece of mail I have gotten since then is to my physical address, which the post office kindly forwarded. This means means, my registration, (when it shows up) will be wrong too, and require my personal time a trip to the DMV. read more

This place is the worst of everything - worst customer service and the worst waiting in the lobby for hours! I am here on a Wednesday and I can see 4-5 salespersons sitting on their behind while others are waiting. I am returning the car, get my money back and go somewhere else. This place is a waste of my time and money. read more

Got our Buick there and every time I have to go in for anything the staff is always friendly

We went in here to get a quote on selling our Toyota Tundra. It was a 5 year old truck with less that 30k miles it was in excellent condition, we had already booked it out and they didn't even want to give us near low blue book. They don't even negotiate, done deal. So that was it we left and ended up selling our truck the next day on Craigslist for $9,000 more than they wanted to give us. So I don't know if you can't sell your vehicle yourself then I guess this could be your last hope. They have a huge lot of cars for sale and it is the same deal when you go to buy a vehicle from them. The price is not negotiable it is what it is. read more

I bought a 2011 Tacoma and paid above BlueBook value, which is fine because it is the exact truck I wanted. Within the first week, I had an AC blower fan go out and Carmax was quick about fixing it (glad the truck included a 30 day warranty). Scheduling was easy and the process was fast. All the workers were great; friendly and polite, Carmax has an awesome staff. However, I was promised that my vehicle registration would be paid for, which is part of the reason I paid a premium for the vehicle. Two weeks ago I received the license plates in the mail with a $225 bill to renew registration. Carmax refused to issue me a check to pay for the registration and their legal department has not responded. On top of that, my battery died, so I had to replace that myself since my 30 day warranty ended. So much for vehicles being "Carmax Qualified." read more

CarMax - 2011 Tacoma from Carmax, Bakersfield - Used Car Dealers Near Me - Bakersfield, California

Had a vehicle transfer go late here. Significantly late. The team, specifically CarMax manager Hector, went above and beyond to reconcile the issue. Appreciate any business that continues to put customer first. Although transfer did not work out, I would have confidence going through them again as they took full responsibility for matter and worked hard to resolve. read more

Maybe they're good selling cars but when it comes to return a refund check nothing good about it. Now I'll have to make a payment for a car that I don't even have because of them not returning the check as they said they did so. read more

I drove from Los Angeles to get a Mercedes Benz convertible had cash on hand and approval of my personal bank... once I arrived I seen the car and loved it didn't test drive it just inspected and open the top and said I'll take it... they went to go wash it and once the car came out an EMPLOYEE decides to draw a PRIVATE PART ON THE SOFT TOP ON THE CONVERTIBLE.. it was disgusting to see this my little kids seen this and were confused as why would a business do that to my car !!!! Don't recommend I had a bad experience!!! read more

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My sells lady Jennifer was great her Maneger Arron wasn't so great very bad customer service he should not be a manager at all the front tires on the vehicle we purchased had poor thread and I asked Arron to make this sell please replace the 2 bad tires well his response was they meet are standards we cannot change anything !!! this is our 3 rd car from Carmax and the first problem as well and this guy Arron didn't care at all about his job ! not happy at all read more

So nice to go in and not have that "car salesman" follow you around making the experience annoying and frustrating. Can we say Refreshing??? Thank you for the great experience. Will definitely refer friends and family to CarMax. read more

What we like about Carmax is the fact we can walk on their lot and not be bombarded by a salesman. We can walk around the lot on my own terms, take our time and look around in peace. After finding the car we were interested in we went and found the sales lady who initially introduced herself to us and completed the deal. No pressure, no sleeze salesman, no one shadowing us on the lot and very competitive no-haggle pricing. The no-haggle price was solid, over $3000 below KBB. I would recommend Carmax if you're looking for a quality used car!!!! read more

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