We had a great experience with Carmax although we ended up having to return the vehicle. My husband wanted to trade in his Tesla and purchase a truck. The process was seamless and we had no issues with the Bakersfield branch. We ended up getting a truck from Carmax in Palmdale that had issues but Bakersfield branch handled the issues and return in a professional and helpful manner. It it because of this that I am giving them 5/5 stars. Shout out to Marcos for helping us out with the initial process. read more

Yay! I just bought a 2025 Toyota RAV4 Hybrid XLE from CarMax. I'm so excited! I had a great experience with my purchase. If the vehicle isn't in your area you pay a non refundable $99 to have it delivered. I received texts and emails from start to finish about the progress. When the vehicle arrives a 125 point check is done. You have a report on ownership & car history. Even though my vehicle is still under dealer warranty I opted for the 5 year CarMax warranty as well because it covers so much. CarMax also has car repair on sight. Since I bought a Hybrid this is especially appealing because other wise it means going to a dealership or finding a certified hybrid repair business. Vishav was my sales rep today. So friendly and helpful, I can't say enough about how helpful he was. He made my car buying experience easy and stress free. I had wanted to buy locally but they just didn't have the inventory of hybrids that I was looking for. CarMax has all the inventory you could want. I highly recommend CarMax for purchasing used vehicles. read more

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Bought a car there 3 1/2 weeks ago, and already had to buy a brand new battery for the car !! Don't they check the batteries before they leave the lot ??? Haven't even made the first payment and already throwing $$ at the car !! Horrible !! read more

I had a very frustrating experience with the Bakersfield CarMax location. I drove about 4.5 hours after completing all the paperwork ahead of time to trade in my truck for one of theirs. Everything was supposedly ready, and I was told there would be no issues. When I arrived, after spending an entire day, gas, and travel time, they informed me that they did NOT have the title for the vehicle and therefore could not complete the sale. This is something they should have verified long before telling a customer to make a long trip. What made it worse was the complete lack of help or accountability. The Bakersfield store staff offered no real solutions, and customer service was equally unhelpful. No one seemed to care that they had wasted my entire day and cost me time and money. This was extremely unprofessional for a large dealership that advertises a smooth, hassle-free buying process. My experience was the exact opposite. 1 read more

Really great process to sell my car. James was very friendly and knowledgeable. I completed my paperwork online and I was in and out in about 30 minutes after my appointment. Highly recommend read more

Gary Gonzalez is one of the best salesman I've ever worked with. We've dealt with him several times and he's always patient and finds us exactly what we're looking for. He makes us feel valued and appreciated. read more

I made an appointment last week to get an appraisal for our truck. Monique was knowledgeable, honest, and she provided a positive & efficient experience! read more

CarMax - Used Car Dealers Near Me - Bakersfield, California

I'm 16 and I went in looking for my first car (didn't end up financing any) but I wanted to make a positive review about Shane L.! From the very second we walked in, he was super helpful and allowed us to look around without creeping. He was also very mindful of our budget and did everything he could to help us as we wanted to test drive a few but since I only have a paper license (which my real one is getting mailed), he worked to override the system for our satisfaction! After we left and weren't sure, he gave us his number in the beginning if we had any questions and we really appreciate him helping us on his time and really going the extra mile! He also went past his shift time to help us figure out our budget and different cars. I believe that's very good customer service and if you go, request Shane as he is amazing salesman and I had an overall amazing experience for my first time looking at cars! read more

Alex helped my Daughter find a car that was perfect for her budget. Alex took his time, answered all our questions/texts, had a great attitude. Thank you Alex for going above and beyond. We need more people like you on the sales floor. read more

CarMax - Used Car Dealers Near Me - Bakersfield, California

When we first arrived five minutes before our appointment, we went to the front where there was an associate and we had a question about the car we reserved because apparently there was an issue with the electric mile range .We ended up not purchasing because of the unfortunate circumstance of being told I it would only have a 49 mile range and not the 80 mile due to the battery issue, because there was a major issue and we honestly wouldn't be able to drive it back home since it was a two hour commute. She went back to talk to a manager who mentioned the problem and the refund from our earlier conversation that day for the transferable fee for this rare circumstance and my husband wanted to try resetting the range in the car so before we move onto another one, he just wanted to double check if he could maybe try to fix it and just needed the keys. We were just waiting and then she came back saying your next up and that we could either wait in the lobby or go out to see the cars outside. We go out side and about 22 minutes later after waiting , we went back inside to ask someone ,"hey is anyone gonna help us out"? Another associate mentioned we should be getting a phone call and I said I did but there was no one on the other line and so I ended up just hanging up after no one on the line answered and then he said no it should be coming from someone from our store not the call center . Then my husband went back in again and there was a different woman from the one we first met and he was saying we had an appointment and we were waiting almost 30 + minutes. She said " wow you're only waiting 30 minutes it's not that long .....she said it really rudely and then my husband came out and said wow she was really rude. Plus she mentioned that we weren't even checked in ...We both were thinking wow this place is unorganized on the first appearance. We were waiting and maybe another 10 minutes then we finally get a phone call. The red redemption that came out of this was when we had Bransen as the sales associate for why there's only a four star and missing one because of that one associate being rude and the whole 30+ minute ordeal. He ended up getting the keys so we could try to fix the setting but apparently because of the battery issue it stayed at 49 like range so we couldn't fix it and we had to move onto another car . He was very patient, helpful and turned the whole appointment experience around. We ended up finding another car within our budget and we're happy to have a really knowledgeable associate. I think it honestly just takes one good happy associate to fix all the chaos. read more

I made an appointment ahead of time to get my truck appraised. Corporate told me this would take 30-40 minutes at the dealership. I show up in person to be told "that's not going to happen, it's going to be at least an hour". So I left. Second day I go back. I check in at 10:20AM and I am told I am first in line. I wait in the waiting room until 10:48AM when I go back to the desk to ask how much longer the wait will be. Melissa tells me "you checked in 7 minutes ago". I tell her no I've been waiting 30 minutes. She proceeds to argue with me about how long I've been waiting. I cancelled and walked out. There is no customer service in this establishment nor do they value their customers time. I will not return and I will not recommend this place to anybody. read more

They purchased my car at an acceptable price. The transaction went very smooth. The people were friendly.

I was able to sell my 2020 Toyota Corolla Hybrid to CarMax located in Duarte. The offer they gave us was very fair. It was such an easy process. The staff was friendly, knowledgeable, and efficient. read more

CarMax - 2000 Toyota Corolla LE Hybrid - Used Car Dealers Near Me - Bakersfield, California

First the good. I sold my car to them and they gave me exactly what my online quote stated. For that I give them 5 stars. Now for the bad. A week later I went there with a friend and found the salesgirl to be rude and not very knowledgeable about the car she was trying to sell us. It was a 2024 model year. I quickly did an online search and found that a new 2025 was $4,000.00 less than what CarMax wanted for the used car. When I showed the salesgirl the online ad, she basically said, "go buy it from them! So we did! She gets 1 star! read more

Bought this vette off of carmax just to realize when i get home and removed the front plate that they did not use appropriate hardware and drilled directly into the front bumper to apply the front license plate. they told me they do that to all there vehicles but i see other cars that have transferred from a different carmax use some type of glue instead to not damage the bumper and others that have appropriate hardware. this location is just lazy. told them to fix it or return my money and i swiftly got a refund. read more

CarMax - Front license plate drilled into front bumper - Used Car Dealers Near Me - Bakersfield, California

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Marcos Moreno is great. Super helpful and friendly. He should be the example for the other teams. We had a bad experience at a different location, where the consultants just weren't interested at all. read more

The buying process is easy yes. The vehicles they sell can be a hit or miss bought 2 vehicles from them 1 of them no problems the other had problems not even a month later. Service department also has good and bad days when they can be rude or nice sometimes. Take ur risk. read more

They are severely overpriced. The customer service could be better. Instead of being told to go find the car. I would like to be shown the car. I would also like the car to not be $4,000 overpriced and in worse condition than what is advertised as. read more

We have the carmax care warranty and Sandra was very helpful with getting my care warranty # to me to give to the mechanic. I appreciated her help in business services. She was the ideal costumer service representative! Thank you sandra! read more

This is a update to my review 6 months ago I finally got the car only had the car for 6 months at that had to do four oil changes oil light keeps on coming on been taking it to carmax for anything that needs to be serviced was told a few days ago that need to take my Subaru to the dealership cause my technicians don't know how to drop your cars engine lol like what ? And I paid for max care so they can handle this now I'm afraid taking my car to a dealership what if that don't cover all the cost at all was told my carmax mechanic I might be my car back like wtf did you guys sell me this location sucks to high heaven they don't want to work in your car never do the work they said they my first time the oil light came on I took it here to Bakersfield 1000 miles in to driving light comes on again take it to the Visalia location they told me it had no oil so driving 1000 miles with no oil great I tried corporate to see if they can hell me nope the just call your local store then transfer you and don't even tell the store why your calling read more

I specifically asked my sales associate Kera Brazhil if I would have to pay a registration fee before purchasing my car. She said no, CarMax would take care of it. I get a $356 bill in the mail, call CarMax to see what's going on, and get some very rude and apathetic customer service. The business representative was very catty with me, interrupted me, then hung up on me. The sales supervisor was like a human squidward who could care less if there was an accident directly in front of him. My RAV4 smells and I'm not the most satisfied with it either. Never doing CarMax again. read more

My daughter bought her car through Carmax. It is a 2023. It broke down within a month. It took them three weeks to fix it.

2023 Genesis came from Oklahoma took about a week but it got there. Nice car. Received it, but had to take it to Genesis for a recall fuel pump. Now that we have it, it has some issues that need to be fixed little dings stuff on the wheels not bad but hopefully they can fix it. I have an appointment on July 8. read more

3:00 appointment to get my car appraised. Arrive at CarMax at 2:50. "We don't have any salesman available right now, so we'll call you when we do. We have 1 appointment ahead of you too." Receive phone call at 3:21 Bransen calls from CarMax asking me questions about my vehicle. (Bransen is rude, but not the focus of this post. Other guy from CarMax comes out at 3:40 to inspect my vehicle. Guy notes that my car has been very well taken care of and has so few miles they don't even need to test drive it. At 4:15 I get the offer for my vehicle, $6,500. Now I expected a low ball offer because obviously it's a dealership, but my car is being sold on CarMax's website for $12,000 (and that's for older models with more miles). Needless to say, won't be selling my car here. Already know I'll never buy a car here based on other reviews and their pricing model. read more

CarMax - Used Car Dealers Near Me - Bakersfield, California

We had two cars. Only needed one. Went to CarMax to get the appraisal. Great price offered to us. Got paperwork together. Made another appointment to sell them the car. They had to reappraise. All good. Same cash amount. They handled all the paperwork. We signed a few documents and then were handed a check. Easy peasy. The whole process took a couple of hours...take snacks! read more

Eddie helped me out great salesman it was easy and fast so far I have no issues everything went smoothly Carmax is great and kept the promise of giving me a 100 dollar credit for some car washes. read more

Waited for 3+ hours to get someone to help me and nobody came to help me. Didnt help i have to drive an hour to get here and another hour home too and waste my gas and time. read more

Sold me a car 2016 Chevy Tahoe during COVID online been dealing with electrical problems buying 3-4 batteries a year. I'm paying 546.00 dollars for a car that shuts off on me in traffic and they refuse to do anything about it. Also car fax shows two accidents in the front and two accidents in the back of my car which they told me there was no problems with my car. I've been only able to drive my Tahoe maybe half the time of owning it. I'm really upset of the fact that it has left me and 4 of my granddaughters numerous times stranded. I bought an SUV because of our family size and they knew what they sold me and refuse to help read more

UPDATE: There was a happy ending to this horrible experience... We drove down to three Way Cadillac here in Bakersfield and purchased us a brand new 2020 Cadillac CT5. I'm thankful that CarMax treated us so bad and drove us into the car of our dreams... Thank you Robbie for this horrible experience and I'm just thankful for a happy ending. read more

CarMax - Used Car Dealers Near Me - Bakersfield, California

I sold my car to Carmax and it was an easy, no hassle process. I got an online quote prior to coming in, after they inspected my car they honored the full value of the online quote. I came in on a very busy Saturday with no appointment but was in and out with a check in hand within a couple hours. Everyone was very friendly and offered great customer service. read more

I spent $22,000 on a Mini Cooper and extended service warranty and the check engine light came on within 20 miles of driving. I called Monday and was unable to get any service people on the phone. When I did, they told me that I needed to keep driving it and that the first appointment was 2 weeks out. I made that appointment and when I called to check on it they said that their service technician called in sick and no one has time to look at it. They "hope" that they will be able to look at it tomorrow. This service is ridiculous. They should call their department The "Inferior Service" department. I will never come here again. It's a good thing that the extended warranty covers the Mini Dealership because that's the only way I'll get anything done. read more

Buying and selling cars can be such a hassle so dealing with these kinds of places is not something to look forward too, right off the back we were told the systems were down so it would be a minimum of 2 hours. Although usually this would annoy anyone Shamantha and kamora made the experience so pleasant. There is nothing worse than dealing with a long wait and annoyed employees. Kamora and shamantha were so kind, pleasant and apologetic. I will say although the whole staff was pleasant these ladies made my personal experience worth the wait. read more

Sales department gets 5 stars. Service department- zero if I could. Absolute nightmare. Watch your back is my best advice.

They were extremely friendly and service oriented. i came in with an on line offer to buy my car. After taking it for a test drive they offered me the full price. Within one hour I had a check and they set up a ride to take me home. Recommend them very highly. read more

My husband and I purchased a vehicle through CarMax. Christopher and Jac were an absolute joy to work with! They made the entire experience so easy and stress free. We had looked at trucks previously through other dealerships in town, but with CarMax, it was amazing to not get hounded with pricing and whatnot! We had such an amazing experience and will definitely be back in the future if we choose to purchase a used vehicle again! read more

CarMax - Our new truck! - Used Car Dealers Near Me - Bakersfield, California

Sold us a car at full price with frame damage. They didn know the car was involved in an accident. Did nothing about it. Got stuck paying full price for car with frame damage. Cars worth 400 dollars because of the damage on frame and now title is salvage. However we did not buy the car salvage nor would we have ever bought a car with frame damage or salvage title to begin with. We got screwed and they did nothing or want to do nothing to help. Basically Told us sorry that our bad is now your bad. We wanted to trade car back. They said 10k down and we'll take the car back. I'm not paying them 10k to take their broken car back. Don't buy from here. They will lie about the carfax and use loopholes claiming they didn know at the time of sale. Hopefully a lawyer can help me. read more

Our saleswoman, Jennifer, was awesome and patient. My fiancé has terrible credit but makes a good amount of money. She helped us find an SUV that was within our price range (down payment and monthly installments) and was patient and sweet. The only thing I didn't like was that we had to be basically almost completely through with the purchase before we could test drive it. I thought they loudly advertised 24-hour test drives? Not her fault though, she was just following the rules. Thanks Jennifer, you're a star. read more

CarMax - Used Car Dealers Near Me - Bakersfield, California

This review is for the service department. We have had a great experience dealing with them. We've needed to take our vehicle in a few times since our purchase a year ago. They are always very, very busy because they are the only Carmax in the southern Central Valley, so expect appointments to be pushed out a week or two. Yet, no matter how busy they are the team there always manages to keep their cool and keep a high level of customer experience. We usually deal with Lily, she's awesome. She is very friendly and makes sure you and your vehicle are taken care of. I recommend Carmax mainly because of the great experience I've had with the service team. Keep up the great job! read more

Took a car to get it appraised and they NEVER called back, ridiculous customer service! Obviously not coming back and buying my car somewhere else! read more

CarMax - Used Car Dealers Near Me - Bakersfield, California

It has been a 1 year and 2 weeks since I bought my 2018 highlander from CarMax. In the last two weeks I've had to buy all new tires, rotors, breaks, and my battery died. I don't have any evidence to support this but I find it suspicious that very shortly after 1 year my car is all of a sudden having all of these issues. I am assuming they put the cheapest parts on the car just to meet the bare minimum to legally sell. The processes of buying a car was easy, but the quality of parts on my car is very displeasing. Especially since I had them check those parts about 1 month after purchase. My husband and I are cautious drivers and gentle on the breaks. read more