Whoever owns this place doesn't maintain the machines. They're starting to get a mildew smell. The card readers are run down to the point where you have to have the magic touch to get it to read your card. The indicators on the buttons are worn down. AND several machines don't work. Plus, parking is very inconvenient when it's busy. I looking forward another spot to get laundry done. read more

Employees have been extremely rude lately. I get to the laundromat at 8:40 it takes 23 minutes to wash. I get to this location and all the doors are locked I asked the employee can I wash a load she said no wash closed come back tomorrow. I know I would have been done by 10:30. Change the hours because that was a big inconvenience. I wouldn't have wasted my time going there at all if I knew last wash was before 9. read more

@AminaBell You're absolutely right! The female young worker popped outside like a game show host, greeting a Hispanic family and as you walked in she stopped you completely. The family proceeds to load their washer as you stood there asking to load yours. Unfair! The laundry machines are top-notch, but I've noticed many of the female staffs can be very rude. Racist banter in Spanish while roasting customers is just not cool. It's pretty gross to gossip in another language about a customer who can't understand. Hopefully, the owner catches wind of this and does something about it. read more

I only give it 4 stars because the parking sucks. It's always crowded because of the other businesses and if you have a lot of laundry, it's not convenient. read more

Went to this facility recently from my first time very clean very helpful. Staff would definitely recommend.

Since management continues to offer free dry service, I notice business has definitely picked up. It's busier on weekends, but I've come in on weekdays(am/pm), and it's still busy, not as crowded, but still busy. Not hating, but now gotta plan to come in on weekdays when it may less crowded. Another reviewer noted free dry only on Thursday's, but I'm here on a Sunday and I didn't pay for dry service, so I believe it's still avail everyday. I haven't had any issues with staff, all has been well. Im a satisfied customer and so far will continue to come here. read more

Our washer broke and looked up a Laundromat location. Came across Carlson Laundraland where the washers clean the dirty clothes AND THEN you get dry your clothes for free for the first 25 minutes. 100% recommend!!! read more

I live pretty close to the laundromat and it's always a good experience. Everyone minds their own business and luckily they have someone there to help out with issues and to access the free dryers. Highly recommend though it does get quite packed as the day goes on. read more

So someone jammed up the washing machine at my apartment building. Only 6 units so who knows. Had to come here because I needed to do my laundry. The machines are nice and fancy. Prices rather high. The dryers are free though. My biggest complaint is that there is a woman inside clipping her toenails and letting them fly around the room. Can you say totally disgusting? read more

Carlson Laundraland - Clean except for...well, read my review. - Laundry Services Near Me - Richmond, California

The business is very clean! I have been to too many laudromats that have dirty floors... . The attendant was very helpful and kind. Right now they offer free drying if you wash there. All the machines are new and they accept debit cards. read more

I've been doing their wash and fold for over 2 years now. Lately, if it not Ms Sandra, my items are just not folded correctly or at all. However, today I decided to take my clothes in so I could watch the inauguration in peace. I try to stick to Tuesday or Wednesday morning for drop off so I can pick up in the afternoon. Well, today that was not the case. Not only did I drop off, prepaid of course, before 930am, my clothes were not ready at 4pm. I went back around 645pm to pick them up. When I got home to put away my laundry, there were about15 towels in my bag that did not belong to me. (I will drop them off tomorrow morning) AND 2 very nice towels of mine are missing. My last few visits, drop off every week, have been awful. I like supporting Richmond business but not at the expense of my laundry not being done correctly or have pieces missing. I'll be looking for another wash and fold. read more

Carlson Laundraland - All the towels that are NOT mine but was in my laundry bag at pick up. - Laundry Services Near Me - Richmond, California

Hello Owner of this business. I arrived to do my laundry and the attendant bumps into me while I'm putting clothes in washer number 24. I know you have surveillance and she bumped into me at 8:13pm. She mumbled something under her breath swept very close to my feet. Please provide your attendant with some customer service training. I would like to add on to my current review. Again today at 2021 hours, the laundry attendant got very close to me while I was preparing to add soap to machine number 24. We are dealing with the COVID 19 and she is not practicing 6 feet social distancing. Please update your laundry attendant on social distance guidelines. The laundromat attendant is very rude and is sweeping very close to patrons. She has walked very close to me multiple times. Please review your CCTV surveillance footage until 8:35pm on May 11, 2021 read more

This is the Frist time I come to this place I seen the free. Dryers so I was let me give shot and see how it goes I was really surprised on the staff it a young lady Really Polite friendly great attitude she explain on how the washer worked I haven't washed at a wash house ima while and they have there up to date you can even use your guys befor debit card veronica was great she need a raise iam now going to be A regular at the. Carlson laundry read more

It is clean and has free drying service, unfortunately the staff that works is not very friendly especially the person who works in the morning on weekdays is always short tempered and answers very badly read more

I've been coming here for several years and it has changed owners a couple of times that I know of. I've really been trying not to do this low star review because I've been hoping that the service the attendant provide in the morning would change. Unfortunately it hasn't . I've gone 3 times a week to wash for a few of my elderly neighbors and I can honestly say I've spent $92.25 times 3 in those 3 days. I noticed when I ask the attendant if she could start the dryer for me Please and I'd also say thank you. She would only load 9 minutes on each dryer. I use the biggest washers each time. so of course you know 9minutes isn't about to dry a large load. So I have to ask several times if she could start the dryer because the clothing isn't dry. I noticed an hispanic woman asked the attendant to start the dryer and it was put to 25minutes. I'm not sure why there's a difference although I washed more clothing than the other woman I really don't think it's fair. At first I thought nothing of it but then when I went for the second time to wash and asked her to start the dryer it happened again the same way. I got tired of asking her to start the dryer over so I use my own money. I really hope no one else is treated this way because that is really bad customer service. read more

The staff are unfriendly as well as untrustworthy. The place is new with credit card and debit cards accessible payment only. The machines are clean and new. I washed there one time and my experience was me leaving two pairs of jeans in the dryer, when I got home and noticed I called and they said that they had my jeans and that I could pick them up the next day. When I went to pick them up all of a sudden they disappeared. The woman that worked there said they were in the back and when she looked they were gone, she said they were there and had no idea what happened to them. There were new pairs of jeans. I do not give my hard earned money to dishonest people or business. I have gone to Landry Land and left my clothing with no problems. For now on they will receive my business. read more

Both the staff and owner are great, the staff keeps the inside clean and most the time the parking lot is keep up depending on who working. The dryers are free for customers who wash and they also offer drop off service. If you forget something at home their sale everything you need to wash , as well as snacks. The trick to this wash house is knowing when and when not to come cause it tend to get busy quick. I advise early morning between opening and 8 Am or late even around 7:45 pm or during the week like Tuesdays-thursdays. read more

This laundermate is awesome clean and convient as well as safe, safer than the apartments I live in on Carlson very unsafe and scarey for kids and myself when doing laundry very dark and scarey.alot of shooting read more

Do not leave anything unwatched and don't leave anything overnight by accident it will disappear even though the people that work at the laundromat had my jeans and told me there were there the next day they disappeared. The people that work there are not trust worthy at all. read more

The lady in the night shift was going a soo disrespectful. I was trying to dry my clothes at 9:00pm and she said to hurry up because she wanted to close and leave home early. Keep asking me to take my clothes out when it was still wet amd the place was so dirty. Owner please talk to her read more

EXCELLENT CUSTOMER SERVICE! I have a tiny apartment washer and dryer so I've been taking my sheets and duvet covers to Laundraland. Great next-day service, and the employees are very nice and helpful. The first time I brought my laundry in, the attendant wasn't very familiar with the computer, and she only put my last name on the account. No problem, I thought! WRONG! It turns out a customer named Charlie with the same last name as mine dropped his laundry off just before me. When I came to pick up my stuff, it seems the attendant gave Charlie both his laundry AND MINE. When the owner Anthony figured out what happened, he called and explained the mistake. He offered to reimburse me for everything I lost, and true to his word, he has. Now, Charlie, if you read this, how 'bout returning my things? Diana read more

My first time here n women that works here she is very friendly n very helpful n the price is very reasonable! place is neat n clean! highly recommend this place, n I will definitely be back again read more

First the Pros: Accepts debit cards - loaded to a laundry card Free dryers Fairly clean and maintained regularly by staff. These reasons and the fact that it's super close to my house is the reason why I've been going to this laundromat exclusively when I wash on my own. I'm an engineer and I work 60+ hours a week so I usually send my clothes out for wash and fold back in my old neighborhood but sometimes timing just doesn't work out. Those times tend to be later in the night and holidays. On July 4th, I checked the website and facebook and they claimed "regular business hours." Last load at 9:00 pm. I get there at 8:50 pm with one standard laundry bag, to put in one large washer. Laundry card in hand and deteregent. The attendant tells me they decided to close early today at the last minute. That she talked to her boss that m Someone just put in multiple loads so I tried to persuade her but failed. When I messaged them on Facebook, they accused me of lying that they had normal hours and the last load is actually 8:50 pm. Technically they say it's 9pm but it takes people more than 10 minutes to load washers? I could understand if I came in with multiple bags but one bag? How slow do you think I am? I'm a 30-something, I don't sort - throw that all in cold water and go! Apparently, the washers will not start at 9pm. Mind you, none of this is written anywhere. And the person I was contacting claimed they were going to update the page to avoid confusion. It's been over a month and it still says 9:00 pm. Just change "last load" to 8:45 pm. I'm still giving them 2 stars because if you're available during the day and don't depend on that last load time being truthful, it's a good deal. But I can not patronize a business that accuses me of being a liar. read more

Great place but the staff are extremely rude and racists. It clearly states on the window "Free Dry". I've been coming to this place since day one and every time I ask the attendant for her service she gives a rude response in Spanish. I suggest you don't spend your money here if you don't want to be racially profiled by the lady with the gold hair. read more

Came here after they remodeled it. Price are lower than the other laundry land in the area. Not Many people here even on the weekend. Parking are always available in front of the building. Will sure to come back. read more

Really need to tell your employees to work on there attitude of you ask them to start the drys or ask to use the bathroom they get mad an make faces last time my daughter needed to use the restroom and the lady told me no because someone was in there and once I went to sit someone else came up and she let them enter I was really mad read more

horrible !!! i called 6 times they never answer their phone and there isn't an option to leave a message either !!! good luck staying in business if that's the way they're going to run it !!! read more

I messaged the business on Facebook about pricing for wash and fold and times and they said they are open until 10:30 pm, last wash at 9:00pm and if I pre-pay then it's .89 cents a pound.When I went in the morning before work to drop off my clothes the staff person was very nice but she charged me $1.10 a pound (price if you pay after pick-up) and asked me when I would get there, telling me the latest pick up time is 9pm. I work and go to school in the city, so I told her I will try but I don't think I can make it right at 9pm. I would not have chosen them if I knew this. I messaged the business on Facebook again and let them know of the miscommunication, I told them the slight overcharge wasn't a big deal, but the 9pm pick-up time versus 10:30 pm they told me before was problematic. They asked for my ticket number, and then told me that they will refund me and recharge the right price (again I was fine if they didn't) and let the attendant know I would bein a bit after 9pm. I can't say how much I appreciate them going the extra mile when they didn't have to. You have a customer for life now! read more

I live in Richmond and there are many areas or you can go and wash your clothes however I like coming to this laundromat on Carlson the machines and newer the attendant is always there not to mention the free dryers they have a variety of washers one for 350 the other one for 550 a big one for 7:50 and if you have a really big load the $10 machine they also have large dryers where you can dry your blankets and sheets in one load they also have the regular size dryer and it doesn't really cost a lot of money to wash your clothes here you don't have to worry about continually feeding the machine with quarters for five minutes you can dry your clothes for free which is a 1.25 from what I seen on the card so that 1.25 goes a long way when drying your clothes for 25 minutes and never had an issue here if in fact that it took my money there was somebody that was there to refund it or to make it right it gets pretty packed in here sometimes so you want to make sure that you arrive early and if you forget your detergent to wash your powder and bleach or laundry bag they have vending machines here they also have free WiFi if you want to just come and surf the net while you wash your clothes and they also have a drop off your clothes and weigh them in by the pound and charge you if in case you don't want to wait so come check out the washeteria on carlson it's pretty nice!! read more

So apparently the Hispanic women that works night is racist from what I witnessed. While I was waiting for my clothes to finish drying around 8:46 pm an African American woman came in with one bag, the lady working there told her she was to late and that they would be closing in 45 minutes. The women tried explaining that she only had a few things and really needed it washed. The worker told her that the machines are to shut off at 9:30 automatically so she can't allow her to use the machines because of the risk. The lady went about her night. The worker was talking smack to her daughter I'm guessing about the "black girl" her words. Around 9:15 pm a Hispanic lady came in with a few loads and the worker explained to her last wash was 9:30 and just left to clean up. I really did love this place but after witnessing this I don't think I can contribute anymore time and money into this company. read more

I come to this wash house 3-4 times a month, I actually like it, but today was not what I expected I put my work clothes in the washer and went back to my car, when my clothes were done washing i told my 13 year old daughter to go put them in the dryer, she came back to the car and told me the lady that starts the dryer yelled at her telling her to pay for them when they are clearly free, my daughter said she told her that she did not wash them there and my daughter told her my mom put them in the washer and she just putting them in the dryer the short older Hispanic lady called her a liar and said pay next time or your not welcome, so I got out and the lady said she didn't see me walk in, that's not my problem but she was very rude so when I asked her for the owners phone number she told me she didn't have it, I hope the own is reading this your employee was extremely rude and is quick to assume the worst if you review the camera and see me in the laundromat I want a apology 03/04/17 around 11 am to 12:15 read more