This location has really improved the quality of food and service. Really could not get any better. Food is cooked to order, hot and well prepared. Inside it's a fast casual atmosphere a place that is clean and has semi comfortable seats. I had the new California XL, Fried Zucchini and Jalapeño poppers. read more

Here to rate customer service provided by Kayla. She was helpful with correcting my order that was incorrect through the automated system in the drive thru. She had the absolute nicest demeanor and provided friendly service with a smile. read more

These dumb fucks couldn't even get 4 items in my bag. Ordered 3 burgers fried zucchini. 29.95 btw. Got two burgers and the fried zucchini. Don't go to this Carl's I usually avoid it like the plague because of shit like this. But I guess I'm the dumb one. These dumb fucks should get paid on commission for correct orders. They don't deserve pay increases for fucking up orders consistently. read more

The rating solely for the customer service received the other day, by Kayla. Unfortunately, New Year's Day was a bit of a rush with about what looked like three staff (cook, cashier and supervisor assisting the cook after his break) on shift. Kayla appeared to be responsible for the extremely long drive thru and the dining area. You could tell she was overwhelmed with trying to balance by herself; however, despite the lack of support she maintained poise and professionalism. Zack, I believe, came in as my mom and I were close to leaving and received verbal praise for Kayla's customer service and work ethic! Thank you Kayla!! You did that! read more

Really good service, the manager seems to be really helpful, thank you for having my food fresh and actually hot!!

Didn't make it home with all my food. Annoying! Went back and they offered me a drink but after a long day I didn't feel like dealing with this. read more

~Zero stars ~ Whole interaction today was awful. Missing 3 burgers from my mobile order. 3!! I returned to pick them up only to find the burgers that were made 20+ minutes ago were still sitting under a warming light. On top of that I find this pathetic piece of onion in my burger. I'm pretty sure employees are trained better than this. This just shows they absolutely don't care about the quality of food they're putting out. I rather drive a bit longer to another location than deal with incompetence. read more

Carl's Jr - Big Angus Guacamole Bacon Burger - Fast Food Near Me - Spring Valley, California

Honestly my fiance and I don't eat fast food a lot but we went tonight for dinner through the drive through and there was a young African American man working very sweet very humble doing his job but there was another worker there late 20 early 30s white girl working named violet who was very rude to the customers in the drive through but to her college I mean this young man was going above and beyond and she was just rude to him I just hope next time we go I don't see her because she is very lucky I didn't say anything she was cocky and was like and told her co worker she isn't going to call corporate which in my mind I could but I'm not going to because they gave our order to someone else but they brought the order back in and remade our food but we didn't have a problem with the guy just the girl I hope this issues gets fixed read more

My wife and I decided to stop for a bite, we didn't see customers at the dinning room, so we decided to dinne in, we approached the front counter and waited to be helped, only one employee was running the counter and drive thru, 2 persons were cooking. We were patiently waiting but more than 10 minutes later we were still not offered service. The employee (cashier) seemed to be more concerned about his drive thru customers to have a moment of courtesy to acknowledge our presence. Finally I told my wife to leave the place, when we were leaving another employee decided to go help the front counter customers, to bad we were already at the door. read more

Nasty! Hair in my chicken sandwich and gave me scraps for fries that were under cooked and soggy

Management. Employees Off the chain! I'm not a big fan of fast food places so I tried going inside vs drive thru. I thought it would be your typical order, wait and leave. But for some odd reason I felt so welcomed by friendly staff, that seem like they love their job. I'm not sure if this particular female was manager but she greeted me, complimented me and treated me the most kind. I thought Aw that's sweet, must be something in the air today lol but noh, someone else walked in and she greeted same. You can tell he was a Regular, that keeps coming back. I don't blame him,,,, this place is like "Cheers"! (Without the booz haha) I love smiling people that genuinely love their job! Someone give this girl a raise! read more

I never really know the hours but appreciate that you guys stay open late. I get off work and you guys are usually open. The food is hot and fresh, thank you guys. Tonight the burger honestly looked like the pic. read more

Not the best place. Just went there and waited inside for 7 minutes without an acknowledgement. Wasn't that busy. Left without a chance to order. Have been disappointed in the past by the food and management of the place. Not recommended. read more

I just left the drive thru ( Tuesday, May 7th 8:30pm) ordered and paid for my food. Asked for ranch (after being asked if I wanted any ketchup) and Paul rolled his eyes at means slammed his hand to his leg. I honestly don't understand what I did to warrant that attitude over asking for ranch??? I hate to complain, especially with attitude because I understand people have their rough days but in this instance, they weren't busy (2 cars behind me) and I am ALWAYS nice, always saying please and thank you. Seems like just everyone is rude here, had another encounter the week before, teenage boy, golden brown hair (forgot to look at his name tag) constantly saying "WHAT" instead of excuse me. Have me my food and shut the window before I could even say anything. He came back a minute later saying "what do you need anything else?" And I told him my drink, he handed it to me and closed the window. No "I'm sorry about that" "have a good day" nothing. I think the General Manager needs to pay a visit Will be calling tomorrow. Other than that, the food is always good. read more

This was our go to place for breakfast burritos. My daughter loves the bacon egg and cheese burrito. We all know how picky kids can be and when you find something they love you get it. It's also very convenient because we live right around the corner. I would say we visit this restaurant about 3x a week just for that item. Making going to school a breeze. I'm very disappointed in the service today. I sent my husband to order or usually and I guess there was an miscommunication. When he arrived home it was breakfast biscuits. So I call the store to kindly ask them to replace the biscuits with breakfast burritos. The manager that answered the phone told me I was not telling the truth and gave me attitude. He said he was listing to the order and my husband said biscuits. I explained that it doesn't matter and I would like my order replaced. He then raised his voice and continued to disagree with me. I told him "look I have hungry kids here and they only will eat the burrito". I guess he wanted to be right and I was wrong. What happen to great customer service? He also disagreed with my husband and argued with him when husband returned. I would not recommend anyone going to this store! You have lost my service! read more

Carl's Jr - Breakfast burrito - Fast Food Near Me - Spring Valley, California

Place is super dirty! Restroom is extremely filthy. Soda machine area is a mess just a gross place as if they don't care.

Order the new chicken sandwich. Someone must have sat on the buns. So disappointed. The picture looked SO good. read more

Carl's Jr - Ordered the New Hand Battered Chicken Sandwich. Looks like someone sat on the buns. So disappointed. - Fast Food Near Me - Spring Valley, California

Worst carls jr. I've lived nearby for almost my whole life and it started sucking a while ago. Stale/cold fries, half filled fries, hard onion rings in burger, stale buns. Also even if there's nobody behind you at the drive through they often ask you to park up front. Why!? Don't go to this one get a burrito there's like 3-4 pretty good Mexican places nearby. read more

Yesterday, we went again to this Carl's Jr, as it has the freshest food, and we have gone to a few. Our only problem was we could not get the app working to redeem any of our points, we went in to finally resolve this issue. I could not believe it, even though they were very busy the manager helped us through getting the app working and we ordered food using some of our many stars. I wish I could remember her name but she was great, patient and kind. Always the best food and now they have some of the best helpers. She even helped when I messed up the order, just an awesome person, thanks it was a rough day for us. read more

One of the best Carls Jr I have been to where the staff is always polite and courteous. Doesn't matter what time of the day I go, each employee has been friendly and professional. read more

If I could give this place no stars I would. Constantly messing up orders, food is always given to you cold. The transgender guy at the window seemed nice, but apparently was wrong about that as well. Called the store about missing items after spending 20 dollars for food for myself after work. The transgender person gets an attitude with me and hangs up the phone on me, after just simply asking him if I could come back by the following day to pick up my missing items. He completely remember me and acknowledged that they did miss the items I stated. Not sure what is going on with this place. Can't believe they even have a 2 star rating. Absolutely lost my business, hopefully they tear this place down and put something worth while with better customer service. read more

Ok, it's Carl's Jr. and my meal was good, hot and as I ordered. No issues or complaints with the quality of food on my famous star with cheese minus tomatoes. The fries had just the right amount salt and were good. The entire restaurant was clean and tidy. I thought I did a review here over a year ago but guess it never went through. So with that said it's been remodeled for some time now. Love how they represent the Spring Valley area with murals on the wall. What a way to display community pride and ownership!!! You go Carl's!!!!! The staffs were super friendly. I had the pleasure to witness a teaching moment between an adult male staff member with he star Tattoo on his elbow-and a teenage boy who mentioned he also works here but was off today. The teen boy came in with his friends and asked the staff for advice what to do regarding a situation at home with the father. The adult staff encouraged the teen to be honest and that's always the best policy and have that difficult conversation with the father. They went on and on about honesty and integrity. What a AWESOME moment to witness a youth being encouraged to do the right thing and for the staff to motivate this youth. In the end, the teen agreed to discus his situation with his father. It's just nice to know that there are employees with integrity, values and morals that they would teach to another persons child. That interaction was so genuine and the staff really cared about the youth. For that moment, there's no amount of starts that would suffice what the employee did, but a job well done. On the way out I had to let him know how impressed I was with that interaction as I sat quietly and enjoyed my meal. Update... the staffs name is JUAN!!!! It was so nice to briefly share that thought with him of how impressed I was to hear him teach and encourage that child. You rock Juan!!!!! read more

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I came here to try their new Southwest Patty Melt. I would not say this is a true patty melt, but more Carl's version. It is kinda funny because they slap on some jalapenos, and what they call a Southwest sauce, and call it a Southwest Patty Melt. http://www.yelp.com/biz_photos/IUcGdaAtForlEZgqwJIMjQ?select=9lZtPy0lsEP6aoP2WKRuaQ The melt was okay. I had it with out the sauce because I was sure the base of the sauce included mayo. The bread was not as crunchy as it should of been, and it was not rye bread, which patty melts are traditionally made from. It had good flavor and the grilled onion were okay, but it did not taste like a patty melt. The fries however tasted like potatoes that had been fried in oil. No really, they did. They were good too. Inside of this location is in need of a face lift. Many of the seats are in need of repair. The tables had grim stains on them. A little TLC would go a long way. I noticed a lot more people going through the drive through, rather than eating inside. Also, I noticed fries on the floor and in the corner of benches. That is an invitation for critters you do not want to see. Everything from the service to the food was okay, but given there is a nicer and cleaner location nearer my home, I think my future visit will be there. read more

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Ordered large 5pc tenders meal and 9pc star nuggets. Took about 15 minutes. I thought it was called fast food. When I got home, they only put 4 star nuggets in my bag. AND they forgot the bbq sauces for the nuggets. Overall, bad service and long wait time. read more

What a difference a remodel makes - place looks good inside and out! Open 24 hrs as well. I usually come for breakfast - I love their biscuits. Light, buttery & fluffy. In and out, the staff is pretty efficient. They've never messed up my order. I like that the location is right by the freeway entrance/exit. read more

This is the longest wait time you will ever experience on a drive thru. Pulled up to intercom and waited for 4 minutes just for someone to greet me. Don't ever come here slow service and cold food. read more

Carl's Jr - Long wait time and stuck in drive thru with no way out. Shame on Carl's Jr. Will never come here again - Fast Food Near Me - Spring Valley, California

This place is crazy slow! We spent 25 minutes getting out food with only 4 cars ahead of ours. We were ordering and they had to change person because she couldn't understand our order. We asked for no ice in our drinks but they put ice, of course. We asked for no cheese in my husband's burger but they put cheese, so we had to wait another four minutes for them to remake it. They tried to short us a drink as well. My son ordered the Big Burger but it came with cheese for some reason? I don't know why they don't call it a cheeseburger if it comes with cheese. Anyway, I don't know if we'll be back to this location in particular. read more

I usually never come here because of the customer service. But this time.... Katherine has the BEST customer service. Even gave us a military discount which I didn't know that fast food restaurants offer. Great food but AWESOME service! Great job Katherine! read more

Carls Jr like many others is struggling to open dine and lobby areas because many times there is not adequate staffing. It is very unfortunate however it is the current reality. read more

Worst place to eat, they take a long time and on top of it get your order wrong, it also look like they don't handlle food right read more

Carl's Jr - Abocado bacon - Fast Food Near Me - Spring Valley, California

I went and ordered two meals one for my wife one for me it cost $30 never again will I eat at Carl's jr

The lobby is closed but the drive thru is open. I had ordered a double beyond last night but the new cashier messed up and gave me a super star with regular meat. I came back today and talked to Ethan a shift leader. He was extremely polite and happy, he took my order and when I got to the window I was talking to him about what happened. He was extremely polite and apologetic and offered to replace the burger free of charge. he went above and BEYOND to make sure my current order was correct (it was) and he replaced the double beyond from last night without question. The guy was so happy and friendly I hate to even bring up the mistake but his attitude and customer service should be rewarded by the company. I will definitely be coming back to this carls junior as often as I am in the area. 10/10 today read more

This place is awful do not go here, if you've been on the 94 for a while and hungry just keep it moving. 1. Spent 25 minutes in the drive through and there were only 3 cars. 2. I ordered a meal and received just a sandwich. 3. I ordered said sandwich with no mayo or ketchup and it came with both. This place is a joke of a business. read more

They will screw up your order every single time without fail. You'll either have missing or incorrect items. Even the simplest order. You could order chicken stars and get a singular fry. Idk how this location is still standing tbh read more

It's a fast food restaurant so I can't really go too crazy. They were fast though, my food was hot, everything was correct, and they gave me extra dressing when I asked. I'm a happy camper :) Better service than I've had at a lot of places in San Diego, in my opinion. read more

This is the worst Carl's of them all I've been living here in this area for about 3 years now and everytime I eat here Im so disappointed the food is always dry with no flavor. I thought I will give this place another try since they had a remodel and it's the same result. Maybe they should update the staff and get someone that knows how to cook I hate that I live so close to one of my favorite places and I cant even eat there. The drinks are the only thing that's consistent in this establishment read more

Usually I go there for their fried Zuccini and onion rings those are good. Last weekend I spent $26 on very soggy hambrgers and very watered down shakes. I don't think I will be going there anymore. Buy read more

Less than 5% of my diet is fast food. Tonight, for some odd reason, I decided I wanted a chicken sandwich and Carl's Jr did not dissapoint! The staff was friendly, and the food looked and tasted great. Good job, team! read more

Carl's Jr - This bacon swiss chicken sandwich ACTUALLY looked like it does on TV! - Fast Food Near Me - Spring Valley, California

Well this was a terrible experience at a Carl's Jr. The lifeless General Manager Rene who took our order was about as rude as could be. Not sure how he got the job of General Manager because his customer service was downright awful and I will NEVER be coming to this location because of the service here. I don't expect a perfect dining experience at a Carl's Jr but come on man, act like you at least somewhat care about your job or your customers. He barely made eye contact and mumbled everything and basically tossed my drink cup at me. Will never come here again and I'd advise others to find another Carl's Jr to go to. read more

I absolutely love Carl's Jr. But I will drive 5 miles further to the other Carl's.,this Carl's flat out SUCKS! The employees act like you are interrupting their sleep! My food has been wrong every time I go in. They forget a burger 3 out of 4 times and I have to return to get it. I'm done with this location. Inside is dirty and disgusting. The outside looks like it's the ghetto. read more