Well this was a terrible experience at a Carl's Jr. The lifeless General Manager Rene who took our order was about as rude as could be. Not sure how he got the job of General Manager because his customer service was downright awful and I will NEVER be coming to this location because of the service here. I don't expect a perfect dining experience at a Carl's Jr but come on man, act like you at least somewhat care about your job or your customers. He barely made eye contact and mumbled everything and basically tossed my drink cup at me. Will never come here again and I'd advise others to find another Carl's Jr to go to. read more

Less than 5% of my diet is fast food. Tonight, for some odd reason, I decided I wanted a chicken sandwich and Carl's Jr did not dissapoint! The staff was friendly, and the food looked and tasted great. Good job, team! read more

Carl's Jr - This bacon swiss chicken sandwich ACTUALLY looked like it does on TV! - Fast Food Near Me - Spring Valley, California

I absolutely love Carl's Jr. But I will drive 5 miles further to the other Carl's.,this Carl's flat out SUCKS! The employees act like you are interrupting their sleep! My food has been wrong every time I go in. They forget a burger 3 out of 4 times and I have to return to get it. I'm done with this location. Inside is dirty and disgusting. The outside looks like it's the ghetto. read more

So, I go for breakfast because it is close to where I am dropping off my daughter. I ordered a sausage, egg and cheese biscuit meal, but asked for no cheese. I asked for it large, with a Coke. I then had to repeat it because she didn't get it all down - didn't realize it was that complicated. The order total on the screen says $3.48, but she says it is $4.41. I will assume it's because I asked for a large and she hadnt put it in the system yet. I get to the window, and get no receipt for my purchase. And then, when I get home, I realize my sandwich has egg and cheese, and no sausage. The biscuit was rock hard, and the hash browns were cold. Maybe that receipt had a survey on it, and thats why she didn't give it to me - because she knew they sucked already. read more

If I could give this place zero stars I would! I live close by and have gone here 3 or 4 times. Every time I've used the drive thru and it always takes at least ten minutes and its never busy. This morning was my last straw. It was 7:20am when I entered the drive thru. I was running a little behind so I decided to get breakfast instead if make it at home. I knew exactly what I wanted and ordered right away. There was one car in front of my waiting at the window. By the time that car had paid and got their food it was 7:36am. By this point I was mad because it should not take 15 min for the drive thru. When I get to the window I asked the guy if there was a reason it was taking this long. He said "no". Unsure of his answer I ask, "no there's no reason it's taking this long?" And he did not respond. He handed my debit card back to me and handed me my order. Not thanking me or saying anything. I said to him "the least you could do is apologize for the wait" and he turned around and walked off. The people working here are total idiots. Then when unwrapping my breakfast sandwich the biscuit was dry hard and burnt. I looked at the receipt to see if it had the managers name on it because I was going to call, and I notice they gave me a senior discount. I am 24! Not that I'll turn down a discount, but this just proves how stupid the employees are. I will never return to this location and I've already contacted the corporate office about this. I hope the get shut down. Also why is there a sign that says they are open 24 hours when they close at 9pm??? read more

Carl's Jr - Letter I got in the mail. Would've been since if she actually sent the coupons! Just proves how stupid the staff really is! - Fast Food Near Me - Spring Valley, California

Last time I came here I spoke to the manager concerning the incident in my food. He said he would fix the problem so I thought I would give them one more chance. Went in today and bought the jalapeño chicken fillet lettuce wrapped and ones again when I looked at the burger i saw nothing but a pice of lettuce and ranch. Really? Stupid. Well I contacted the corporate office and will definitely never visit again. read more

Carl's Jr - Fast Food Near Me - Spring Valley, California

Just ordered a couple of things from here, one being the All Natural Burger. I ordered a single, with the only thing different being that I asked for bacon added. I get home, take a bite, open up the bread - and there is no patty. Yes, no patty. They served a cheeseburger, without the burger. Two pieces of bread, vegetables, but at least the strips of bacon I asked for were included. I took it back immediately, of course, expecting some type of compensation for my time wasted. Nothing was offered. The cashier LAUGHED when I told him my problem. He thought it was funny. This place either employs literally the stupidest individuals on the planet, or somebody thinks it's funny to prank their customers. Either way, avoid this hole in the wall. I'll be reaching out to corporate tomorrow. read more

Carl's jr. Is it fine enough fast food joint. Gets the job done. but when you order no onions you expect no onions you don't want your freaking sandwich to taste like onions after you pull them off so to the people at Carl's Junior no onions means no onions no means no read more

Pretty clean, the cashiers are there to serve and always on their toes. Very smooth flowing atmosphere.

I come here all the time, usually around 12. It gets busy, but I always get my food hot & ready. I usually don't have to wait a very long time. You fill your drinks, and if you order in they bring you your food right to the table and won't give you hassle if you make them go back to get more ketchup (: This is one of my favorite Carl's Jr's to go to. My quick lunch favorite meal: Spicy Chicken sandwich plain w/ only cheese, criss cut fries, and a drink. Always cooked to perfection, and it's a dollar menu sandwich so I save on that. read more

Was craving a burger so I figured I'd stop by Carls Jr.... I have the option of driving down the street to this location or going to the one a few miles away in Lemon Grove.... I hadnt been to this one so being closer I figured I'd give it a shot. FAIL!!! Fries were cold and tasted like old oil. Soda was flat-Coke. Burger wasnt too bad. Never again will I go to this location. read more

This Carl's is a little old, the drive through service is SLOW and the burger I received look as though someone had used it as a punching bag. I have consistently received poor service and poor quality food from this location. Just because you're located in the ghetto doesn't mean you have to BE ghetto. Straighten up Carl's! read more

Carl's Jr - Fast Food Near Me - Spring Valley, California

Although today is overcast, the interior is grey and cold.the food was hot and delicious.

Customer service was very friendly but on the inside I know that he hates his job. We ordered a Western burger combo and a chocolate cake. The food was tasty but didn't taste as good as it does at the El Cajon location. Wait time was very little and the restaurant was clean and empty. read more

I normally stop by this Carls Jr on the way to work- never really been inside but the drivethru customers service is really nice! Everytime I'm there its never that busy maybe 2-3 cars infront of me & you know what's important?! They ask if I want ketchup instead of me asking for it lol. I know that might sound dumb but hello- I like ketchup on my fries & burgers . Also, did you know you can make the $1 chicken sandwich into a meal? & even as a meal its affordable.. only $3 something. read more

Whoever is working the window at 2:24pm Sept 22nd doesn't understand the concept of customer service or taking to people without a childish attitude. Do your job and don't hate me for it. Place notoriously terrible at being open during posted hours and handling customer service. Shut it doooooown already. read more

Horrible customer service. Waited in front of reg for about 10 min before being assisted. The apparent only cashier kept taking orders to ppl outside. He didn't even make eye contact or let us know "I'll be right with you!" After ordering the food was taken to our table in a timely manner. It's a 1 star because of the cashier, his customer service is horrible, even if you are swamped ( which they were not) you need to make eye contact and acknowledge the customers right in front of you. read more

I've been here a few times & I have left without ordering many times! The staff is so rude & unprofessional, this is actually by my house but I hate settling and going here. They forget everything, never hear your order and get even worst at the window. If they act as they are most likely to, get the receipt and call the corporate phone number!! read more

Fast food is supposed to be exactly that, FAST food! The one sandwich that I did manage to order was definitely not worth the excruciatingly long wait time. I had to speak into the call box to ask why the line was not even moving an inch after waiting for what seemed like an eternity. What irked me the most was that the staff did not even acknowledge the ridiculously long wait. I was so appalled at the service that I went on Yelp to check out their ratings. I now understand why they have such a low rating. It is surprising that a huge and reputable company of this caliber wouldn't put in the effort to check in on the satisfaction of its customers. They have lost this customer for good! Steer clear fellow yelpers, it is not even remotely worth it! read more

Always live Carl's Jr, this location is fabulous and the food was quick. When I thought geessh that's fast and thought maybe the food isn't fresh buy, our chicken tenders and chicken fillet was fresh. read more

If I could give a zero star rating I would the people that work here need some training in customer service the 3 people I encountered were all rude I ordered online because usually this location takes a long time to make your order so I had ordered breakfast and it said it would be ready in 10 min so I walk in to go pick up my order and the girl working the register just stares and says nothing to me not a single word then walks away I stand to the side to patiently wait while she assists other customers 10 min go by and still not a word!! So weird after 15-20 min the cooks in the back are now making eye contact yet no one says anything finally a woman in the back asks if my order had a biscuit I said yes and she says we're not making those anymore so I asked for a refund and no reply just awkward silence more mins past and I get annoyed and ask the girl with the glasses working the register for a refund since she kept ignoring me and she says okay and asks for the male cook to do a refund because she doesn't know how to he then says he can't give me a refund because I ordered online and I'd have to get one through there which I don't even think is possible.. I asked why they didn't say anything while watching me stand there looking like a idiot and nothing after this experience I will not be going back nobody had a resolution or even tried to help me with a simple issue basically wasted money read more

If you come here, they will guarantee mess up your order. Terrible experience every time I've come here. They mess up the order even when they're not busy. Manager Rene was terrible. District manager even worse. read more

Worst Carl's Jr to visit, staff is very loud and unprofessional ... Food was from 1-10 I give it 4 because I order Memphis BBQ and it tasted microwaved ... Very poor .. the only thing I can say its clean but that's because no costumes are coming in here to make it look busy read more

If you're not 24 hours you shouldn't post that you are. My fiancé and I came around 3 am and you were closed. There were workers inside with the lights off and when we drove up they completely ignored us. Very unprofessional. Unreliable. read more

This carl's jr always takes long in getting my order.. (a spicy chicken) seriously?? I mean I waste gas just waitin 5-10 min for the food!! Plus girls there must hate their jobs because they always have a nasty attitude.. read more

I went there at 6 am ( when they open) everything was dark so i called them, by then it was 6:03 they answered and said they were closed!! I said well when do you open??? They said 6am!! I said well it's 5 after 6!!! He said oh!!! Well i guess were open then!! Duh!! Food was decent that day, next morning i went at 10am for a sausage biscuit, they were out of biscuits!!! So i got French toast sticks, they were hard as a rock and ice cold!! This Carl's Jr. Sucks the big one!!! read more

I wish I could leave negative stars because I ordered a whole meal for my family and all of the food was stale as if it was made three days ago. I never complain or leave reviews but it was really bad. Go elsewhere if you want something edible, fresh and worth your money. read more

If I could give less than 1 star, I certainly would, this place deserves LESS!! Terrible Service.....VERY LONG WAIT FOR YOUR FOOD....Just Nuts!! Went here on Christmas Eve evening, the drive-thru was quite busy and the line of cars was not moving at all. We sat and waited, and waited and waited and hardly moved at all. After almost 30 minutes of waiting in a line of cars, I was done, and wanting to leave. Unfortunately, I had no escape as cars were behind me too. When I got to the window, I could see only 2 employees working inside, and one of them was taking orders at the counter. This was crazy to be about the only restaurant open on Christmas Eve and to have only 2 people working....what was the manager thinking? Better yet, where was the manager....if they were open and shorthanded, the manager should have been there working. I was so upset and frustrated when I reached the window, I just drove out without my order... Well, you would think I would have learned....But, I came back here on New Years Eve around 3:30 PM....again, the place was quite busy and only 3 people working. The lines were moving slow again, so I came inside to order. Not a bit better inside, I was pretty much put on "hold" again. The girl working the drive-thru was very busy doing many things at once. But, as she spoke with the other girl (craziest hair style, blond hair with hot pink or blue in it...crazy) doing the food prep, we noticed the girl preparing the sandwiches was putting on and taking off the cheese and meat patties many many times for no apparent reason. Each time she would lay the food onto the bare metal counter surface. After she didn't this a bunch of times, we were disgusted with this practice and decided to leave. As we left the drive-thru girl apologized for the wait and wished us a good day. Obviously, this was a manager problem.....the management did put on enough staffing. The business volume was much heavier than staff could handle. Management should have BEEN WORKING to back them up, and call in more help as needed. They should have called in the manager to work....wonder if they would have shown up on Christmas Eve and New Years Eve? After the problem on Christmas Eve, you would have thought they would have had more staffing for New Years Eve....but, they did not. Very poor customer service!! read more

Always use the drive thru and eat in the car. The dining area always seemed dirty.

This is the worst and dirtiest place ever. Me and my family stopped here to sit down and eat the employees are rude and it looks like no one has cleaned the floors, tables and chairs in weeks there's also unknown stains on the chairs. It also smelled like pee.. I will never come back to this place again. read more

I've gone through the drive through before and received cold food. Didn't think too much about it. Today I went inside for the first time and was horrified! I should have known to walk out when I went in to the bathroom and it was worse than a gas station bathroom; filthy dirty and nothing to use to dry your hands after washing (hand dryer was broken). Makes me wonder how (and if) employees wash their hands after using the restroom. The restaurant dining area smells horrible and is flat out dirty. The tables were sticky and seats were torn and had food in between the cushions. The carpets look they haven't been cleaned since 1970. We decided to get our order to go and eat in the car it was that bad. The food was a perfect reflection of the rest of the restaurant; fries were soggy and cold and the sandwiches were cold with bad smelling mayo oozing out of them. We went back in and got our money back. Will NEVER eat here again! I hate to think about the cleanliness of the kitchen knowing the state of the bathroom and dining area that can be seen by customers! read more

This is THE WORST Carl's JR in all of San Diego. Every time, no exaggeration, every time we go to this location, our order is messed up or we are treated poorly. Usually both. I am very allergic to the juice in onions, I always advise them of this when I order my teriyaki burger with no onions. They always forget and take them off last minute. I can always tell (yes, that sensitive to them). My husbands food was messed up the past 3 times in a row... And the last time I went I was treated horribly on the drive thru by a female employee. She was likely in her early to mid 20's, Caucasian, dark hair and larger build. She was rude, snooty, passive aggressive AND screwed up my order 4 times at the speaker. I got so frustrated with her I just took my food and left. Needless to say..... I was back a short while later with the food. This location sucks. read more

I decided to call and see what the hrs of operation were since it was a holiday (Christmas evening). And a few places were closed or closing early. Anyways, the girl answers the phone and I ask what the hrs of operations were for today. Apparently I used to many large words in 1 sentence. Her response was "yes" .... Yes to what? I asked for the hrs they were open. She then said "yes we are open". So then I ask another way "when do you close?"... The girl then says "we are open" ... So I'm thinking maybe they are always open? Maybe 24/7? Maybe I sound crazy for asking when they close. So I ask "oh are you guys a 24hr restaurant?" ... And the girl hangs up on me. All I wanted to know was what time they would be closing on Christmas evening. read more

If you're not 24 hours you shouldn't post that you are. It is 8pm and you are closed. The employees ignored me as I came up to the window. Terrible management. read more

The honey mustard chicken sandwich is OK, although it does not satisfy a person who didn't have breakfast and is eating this for lunch. Their chicken quality is not very good, and the sandwich was somewhat cold when I bought it through the drive through and ate it on the parking lot. read more

I wanna start out by saying I absolutely love carls jr. I think their customer service is usually on point (only second to in n out as far as fast food customer service goes.) this particular carls jr however, is another story. The customer service was terrible and they were very rude. That wasn't the worst part, the worst part was the stores cleanliness. It was absolutely disgusting. There was trash and crumbs on every single table. The floors were completely stained black in the area by the beverage machine. The place also smells like the inside of a restroom. I decided to just try an enjoy my food. They also messed that up. My double western cheeseburger was terrible. The bacon tasted very funny, even my friend agreed the burger was off. I threw it away and didn't even wanna ask for a refund. I Will NEVER return to that carls jr again. I can only imagine how the back looks(where the food is stored and prepared) hopefully no one gets sick from eating at that disgusting poor service establishment. read more

If I could give negative stars I definitely would!!!! No doubt about it.... Customer service was absolutely sickening. The girl at the window was full of a nasty attitude! She raised her voice rolled eyes and proceeded to talk to me in a very belittling way. I would definitely recommend driving the extra few miles down the road to a Carl's Jr where employees know how to show some hospitality and some respect! This expiriance was simply horrible read more

F'ing horrible!!!! They don't know how to take an order, asked for no mayonnaise, covered it with mayonnaise and burnt the hell out of the turkey teriyaki burger! Then just laughed when I complained about it. Really immature disgusting little creeps working there. read more

Better char-broiled burgers than Burger King, imho. I know it's fast food, but it's still good.

Great service the guy in the drivethru was super nice...it was around 9:57pm...plz give him a raise