Mold on bread. Didn't notice it until I had ate most of the sandwich. So gross! Not sure how this isn't noticed. read more

Carl's Jr - Disgusting.... Sandwich was good but then noticed mold on my bread when I already ate most of it. - Fast Food Near Me - Rocklin, California

So my family and I were craving for some burgers. Carl's Jr was close by and there we went. The Cashier "K", seemed a bit lost. But was able to get all our order in. We got to our table and waited for our food. The dining area was really empty. However, drive thru is very busy. 2-3 cars every 5-10 minutes. We got our food under 10 minutes even though we were the only ones in the dining area. What wasn't delivered nor asked of us, if we wanted ketchup or ranch with our sides. Worse, they only offer napkins per item ordered. There is no napkin dispenser whatsoever. If you are coming here for the Green Burrito items. Order to go or drive thru. There is no Salsa Bar like in the past. Refer to my pic. And well, I can't comment on the Green Burrito food since I didn't order it. But maybe in the near future, I will. Just to see how it compares to Taco Bell, Del Taco or Jim Boys. The middle age woman manager is something of a character. A bit loud, strict, straight up & direct and unsure if its her demeanor or simply her grumpy attitude of customer service that has waned over the years in the food service sector. Her crew seems to just absorb her and push it off to the side. They seem more independent to a point until the Sargent barks. So I see no mentoring, coaching or even actual management. But then again, maybe this how the region is taught to manage. So I am not sure why the dining area is restricted from certain items such as napkins, the lack of a salsa bar especially when they have Green Burrito items as an offering. Or why condiments are not offered during your purchase. But I hear that offer during drive thru orders. In my opinion, this Carl's Jr./ Green Burrito is a hit or miss on any given day. It all depends on the day and time you arrive to eat here. Though the staff overall could use some inspirational initiative. If the Regional GM reads, he/she should know how to do this. read more

Carl's Jr - Fast Food Near Me - Rocklin, California

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I came in 7 minutes before closing and they told me that it's ok for them to close before 11 pm. I haven't eaten all day and this was something I was looking forward. Today is 2/25/2026. read more

Friendly service. But you guys forget things almost every single time. Please don't forget to double check the contents before giving to the customer. Or has that rule changed?? Thank you :) read more

Wonderful service! The Day time Manager truly knows how to run a fantastic store! Fresh fries and perfect burgers everytime! My go to Carls Jr! read more

my husband and I ordered 2 double bacon western cheeseburger at the drive thru. Waited for 15 minutes for our order to be ready. We got home only to find out that we were given singles on both orders. What a disappointment! I called the store to let them know and was told to bring back the orders so they can remake them! No apologies, no empathy, just said bring the burgers back! REALLY!!! I asked if she can just charge back the difference for the order since we didn't get what we paid for, and she said no we don't do that. Customer service is super bad! Avoid this store at all times! read more

Carl's Jr - Fast Food Near Me - Rocklin, California

As others have said the customer service and food at this place is HORRENDOUS! The onion rings put on my western bacon were so hard and stale that a piece cut the inside of my mouth! When I called to have them remedy the issue I was told to save the food and bring it back the next or day or whenever I could make it back or they would do nothing. This is the worst franchise policy and should not be allowed. Save your money STAY AWAY from this place. read more

This carls jr is always hot, fresh, and delicious. Staff is great as well!! Some very kind people always in drive thru.

Poor quality food Customer service sucks It should not be located in Rocklin I order some fries last month and they were so salty I gagged read more

Three times in recent months I have pulled up to the drive thru and sat for minutes with no service. Had to back out and leave each time. Poor management. Food prep takes far too long. read more

This place is one of the best carls in the area, all of the staff is fantastic! Especially one of the old workers named shawyan, he was very attentive and kind when I ordered, but he obviously learned that from the manager Kim, who is a such a sweetheart! The inside of the restaurant is always very clean and well taken care of. read more

Never again. I've gone here before and stopped going because of cold as ice French Fries. Wanted a burger and fries tonight, so tried it again. After waiting in the drive-thru line for close to 10 minutes, I get to the window and he hands me the bag. Taste the French Fries and they're cold again. They made me drive around to the front and wait another five minutes for the Manager to bring out the fries. At home, I found the burger was cold as well. There are multiple burger places in this area. McDonalds and Jack in the Box are nearby. I'm going there next time. This place sucks. read more

Order and paid for a double western cheese burger just to find out when I got home that it's just single. I just got ripped off by $3.00 ! And I was trying to save money too. Never going to this shithole of a place. No sorry or anything. You can bring it back ? Shitheads it's called drive thru because you're trying to save time . Not waste time! Idiots read more

Avoid. Too much to comment about. With so many close by sanitary options, choose those.

Today again they gave me the incorrect items. Twice in a month. I'm done. I ordered a double Western bacon cheeseburger with extra BBQ sauce and my burger had 2 patties, cheese, pickles, mayo, ketchup ....uh, not even close to the western. Also ordered 2 orders of onion rings and they basically took 1 order and split into 2 boxes. Done with this one. Used to be good. Must be under new management. read more

Would rate zero stars if possible. Spoke to Kim who was the manager. Was rudely interrupted (with incredible attitude) while still ordering food. On all three of our orders. When we got to the Window she shoved her name tag in our face and told us to go ahead and take a picture of her. From someone who runs a food service business I would say the only thing you could do to have me back here is to send Kim somewhere else EDIT: Kim also proceeded to shut the window on us and then called the cops while we were waiting for our food. This is by far the most comical and unbelievable situation I have ever experienced read more

DO NOT GO HERE! Had a HORRIFIC experience with the store manager Kim in the drive-thru. She lacks customer service skills and exudes tone and attitude. She should not be "running" a restaurant, certainly should not be representing the Carl's Junior brand and should not be working with the public. I have never take the time to Yelp a fast food restaurant, but the treatment that we received from Kim at this location warranted a poor review. Please do yourself a favor and do not visit this location! We left without our order and ended up at McDonalds...a 110% better experience! read more

I have never had any issues with my food or service at this location, and I have lived in this area since before this location even existed and have been coming here for years. The quality of food, service and cleanliness has always been kept up and way above average, in my opinion. However, this review isn't about that. I was having an aweful night and showed up to get food just before closing. The lady working had no idea what I was going through or how much our short interaction would affect me... but her friendly, cheerful/positive attitude really turned my entire night night around. (Not to mention the food was fresh and amazing!) You never know what someone is going through.. always be kind. Not sure the lady's name, but she had stars on her face. Thank you! 03/01/2021 Order#298709 read more

Wrong burger, ordered beyond famous star. food looked disgusting. Spoke to cris, says take pic and they will refund or make the right burger. I will be coming in to get my refund. I will not come back here. read more

Carl's Jr - Ordered Beyond famous star, wrong burger, Spoke to a cris, make new burger or refund. - Fast Food Near Me - Rocklin, California

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I stopped by on Sunday afternoon and could not get in the dining room. Unbeknownst to me they were closed without any posting, however the drive through was open. I ordered my food and waited...only to get cold food. There was no one there, so my food should have been fresh. Beware. read more

Product is poor but the customer service is badly poor.the manager is even worst.I was never really a fan but my son likes to try it ,when we went there we're like the only customers and been in the front for like 7-10 minutes and the manager finally took my order and she's rude! read more

The dining room was closed with no posted business c hours. Very unprofessional. Im very unhappy.

Wow Carl's Jr. thank you for letting me wait 15 mins in drive thru for my micro mini burger patty. I can't believe whoever was assembling this thought it was fine to put this on a bun read more

Carl's Jr - Fast Food Near Me - Rocklin, California

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Kim is amazing .. exceptional customer service. She makes going to Carl's Jr such a great experience. She's great!

Went there on a Sunday (yesterday) for a hamburger. Am diabetic, so was looking forward to their touted low carb wrap. They were all out of lettuce. Son wanted onion rings, they were out of those too, only had enough for burgers. Ordered 3 sliders to try, they were out of the cardboard inserts they put them in. Heard staff say they were almost out of French fries and wether to substitute hash browns or fried zucchini. Then had to listen to staff complain how management never orders enough supplies and they have to deal with it. Would not recommend this Carl's Jr. read more

I would put no stars. The way my situation was handled leaves me disappointed. Simple action of acknowledging my concern and explanation of what happen would of completely changed the outcome for both side ie I can understand your frustration we took out your card before the charge went through so we needed to do the transaction again. Sorry for the mistake and if theres problem start with your bank and than let us if there's anything we could do to help. Instead I only received a stern, unprofessional, lack of apology for the mistake they did. There will come a day when someone treats them that way and I hope they are able to reflect and learn. Apparently they can't find decent managers... Diane or Diana ? I believe read more

Huge Carl's Jr. family. We don't eat a lot of fast food, maybe a couple times a month. This Carl's Jr. is the worst one we have gone to. Customer service is slow and poor, manager is incompetent, and the food is lousy. Consistently bad fries/onion rings and sloppy burger construction. Green burrito is bad too. Consistently soggy/wet and old tortillas that fall apart as you unwrap. Go the to Stanford Ranch location by Costco, or in Lincoln. Avoid this location at ALL costs. Robert Marsh, you need to crack down on this place. read more

I gave this Carls Jr. 2 stars just for their incredible customer service. Every time I go here they are very polite and friendly. My gripe is with the quality of the food. It has been horrible. My last burger looked like it fell apart in the char grill then they scraped up the pieces and put it in a bun. My crisscut fries were half full and cold. I ordered the steakhouse burger and it was smooshed and pathetic. Every time I order a western it has almost no bbq sauce. I have to order it with extra bbq sauce and ask for even more at the window just to get what should be standard. Back in the day I worked at a Carls Jr in Folsom for 2 years... we didn't make food like this. I love Carls Jr. but not if I'm going to continue being served this garbage. read more

Carl's Jr - Fast Food Near Me - Rocklin, California

I was highly disappointed in this place! I drive a 12' tall box and do not fit in the drive through. The lobby is closed due to the pandemic, so I decided to walk through the drive through. Even after explaining the situation to the manager, he said he could not take my order and that I'll have to get food somewhere else... there was nobody in line and only one car was there before me. The parking lot was empty so I know these guys had nothing else better to do, but they decide to not make money and send an essential worker off hungry. I'll never return to this establishment even after we get past this situation. read more

Green Burrito review, I have been going to this location for a long time and way too often since it is so close to my house. I wrote a review for Carl's a while ago but I had never tried any of the Green Burrito items. So I have been trying some of the Mexican food items on the far left of the menu. The burritos and such are pretty good. They have an El Diablo burrito which is very good. I like their El Diablo burger so no surprise there. Their basic burritos and other items that I am going through have been pretty good as well. Not fine Mexican cuisine by any means but comparable to other fast food fare. The food comes out as quickly as the burgers, so I guess people order the Green Burrito stuff more than me. You can get chips or fries with the combos which is cool. I always go fries. Same good service and such from the previous review. Worth a stop for a burrito fix! read more

This place has horrible customer service. I came into this location on Monday morning for breakfast, but could not get someone to take my order. I stood at the counter for a couple of minutes until a gentleman walked out of the back with a headset on. He walked directly towards me then made a hard right towards the drive through window to take an order. He was 2 feet in front of me and totally ignored me. After waiting a couple of minutes with still no service I walked out and took my business elsewhere. read more

KIM the manager is the best! Carl's Jr delivers pretty consistent good service, but the friendly staff makes a wonderful experience.

Horrible customer service his name is Matt. Waited too long for 3 carton of fries and we were the only one were there. He was just standing there bullshitting with the other staff throwing pencil or pen at each other. read more

This is one of the best Carl's Jr. I've visited in placer county. The staff are very friendly specially the girl who works 3 day a week and tonight she helped me. read more

I stopped by this morning to grab some breakfast. After asking for a minute, the guy took awhile to process my order and it was incorrect. He did not know how to change it and it took too long that I simply left. I am sorry to post such a poor review but that's what you get for poor customer service. read more

Paid for a breakfast at the counter - got a dirty old card w/ a number on it and was told to wait. While I was waiting items can out of the kitchen - including mine. Employees gone to chat. Finally after a five minute wait the guy working the drive-up window bagged my item and called my number. Food wasn't warm. There's better places nearby. Try In n Out for burgers. Or Chick-fil-A. Both have great service. read more

Fast food is usually disappointing (forgotten items, order is wrong, etc.). However, Gage genuinely cares about the type of service he gives customers. I will drive out of my way to go to this location because of this great service. When I order my coffee, Gage pours in my cream and sweetner (not just thrown into the bag without a way to mix it together). There is always a final check before the order is given to me to make sure it is correct. It's the little things he does to make my family keep coming back to this location. When we drive up to the drive thru window, my kids always see Gage and yell "Yes!! It's the guy with the beard!!!" Thank you for the excellent service! read more

Way over priced for what's supposedly chicken strips. More like a couple of crusty chicken strips. . 0 for chicken strips. But 4 star for superb burgers. = 2 stars. read more

Carl's Jr - Are they selling chicken strips or chicken nuggets? My 5 piece is puni! I understand this isn't the place for chicken strips but still! - Fast Food Near Me - Rocklin, California

I was SO glad when this new Carl's Jr. opened up...the other one on Sierra College had an employee with major customer service issues, so it was nice to say goodbye to that one! This Carl's Jr. is located right off Hwy 65 and Blue Oaks, next to Chevys and Mel's Diner. They have awesome customer service and their crunchy beef tacos and low carb burgers are consistently fresh, tasty and seemingly almost too-good-to-be-fast-food! Another plus is the dining room and bathrooms are clean, clean, CLEAN! For a fast food establishment, this one's pretty awesome and I can't think of any reasons to deduct a star...so 5 stars it is. read more

I just spent $10 for my lunch at this location. I ordered the fish sandwich combo meal and chose the deep fried zucchini in place of the fries. I don't know which was worse, the fish sandwich or the zucchini. The fish, Alaskan Pollak supposedly, was actually dry and tough and the zucchini tasted like it had been deep fried in rancid oil, which I could smell as soon as I made my way out of the drive thru. I give this location 2 stars. One for the service, which was friendly and one for the diet coke, which was outstanding and ice cold, but that was the only thing good about this visit. I will refrain from this location in the future. read more