So frustrating. Went through the drive-thru, ordered three meals for my kids and myself ($36.07) and drove home where I discovered that one of the burgers was incorrect. I called and the response was "yeah, we just got a call from the guy we switched your burger with" without any apology or saying how they could make it right. I ended up hanging up angry and chalking this up to another "they always f you in the drive-thru" moment. My kids encouraged me to call back where I spoke with the same assistant manager (I'll refer to her as AM). In speaking with AM again, I eventually was able to get a resolution but not after being called "hon" which AM said it was "out of respect". "Ma'am" is respectful. "Hun" is condescending. I'm not upset that my order was wrong. Mistakes happen. It's how you handle them that matters. How do I think this should have been handled? As soon as I described my issue, the response should have been: "I am so sorry. We'd like to make this right. If you're able to come back, we can give you a credit and make the correct burger for you; or if that's not convenient, we can add your name to our logbook and next time you come in we can get you that credit and the correct burger. Will either of those options work for you?" Because it wasn't handled well, I had to be a Karen to get it resolved and now I feel like an @sshole because I hate being unkind. read more

I got a famous star tonight and it tasted very heavily like rotten fish. Second time that's happened, so I'll never be back.

all the employees need hearing aids got my order wrong twice and had an attitude when I corrected them

Clerk was nice , at drive thru got food and left . Pulled over to eat and found that my whole thing of fries was just crumbs , it was full and looked like they dumped another thing of fries crumbs in the bottom of the bag. Looked like they clearly out the fries bin and dumped the junk in my bag. Sad read more

See all

We stopped in to have some Breakfast on 10/20/2024 and the clerk was so super rude and very unfriendly. Her name tag said Carol, this was at 7:30 am. What's up with training at this Carl's Jr??? Too bad you really have a good restaurant. read more

We stopped in at Carl's yesterday (7/6/24) around 6:30 pm. This could've been a 5 star review because the California Classic dbl cheese burger and the beef Teriyaki burger were excellent. But the service was inexcusable. And they can't blame it on being short staffed because there WAS enough help on the food line if everyone had been working. The issue was that after placing our order, we stepped away from the counter to wait. After all, it IS "fast food" so it should only take a few minutes. As we waited, we watched the assembly crew as they were filling orders...at sloth speed. Particularly one young man, who enjoyed chatting with coworkers on the line. They seemed to be happy, enjoying their day. At one point, the above mentioned worker picked up the partially assembled burger (including the hot (?) beef patty) from the counter he was working on (it was on the paper wrapper but completely open) and walked around the kitchen with it, chatting along the way. He ended up stepping to the door of the office right next to the assembly counter, addressed the person inside, then wandered back to his spot. The Office: We don't know who was in there but it seemed everyone made it over to the doorway to chat a bit, laugh, and resume what they were doing. One of the gals came back up to the counter a couple times and announced to new customers that hadn't even ordered yet, that "Sorry, it's going to be another 5 minutes, we're short staffed." From the time we ordered to receiving it was just under 20 minutes. I really hope this was just an off day for them, but I'm afraid it's more a lack of management issue. read more

Basically a good 24 hour burger spot. I tend to drop in at night late. Robert makes sure everything tasted great. Nice to have a sappy to grab some chicken strips or a hot burger. They do close for an hour to switch over systems. just after 10 or so. Plan accordingly. read more

Our food was just what you expect from Carl's Jr-fresh, tasty, and made to order. What was really the reason I had to review was the employee that took our order, Emily. She was friendly, attentive, and smiling the entire time. The store was clean and well stocked as well. It's attached to a truck stop so easy to stop for everyone's needs. The bathrooms in the truck stop were also clean and well maintained and included a feedback button system for customers to use easily. Great place to stop if your road trip takes you through the area! read more

Possibly the worst food I've ever had. Staff is ok, food is horrible. Breaded chicken is burnt, zucchini coating is nasty and most of it fell off, zucchini is mushy. Taking this place off my list of stops. read more

As I waited in line at Carl's Jr., I waffled back and forth between feeling bad for the customers and then, mostly, feeling bad for the employees. It seemed that customization of meals was not an option, which I can see would be frustrating. But the other customers at this joint were surprisingly rude to the employees who, of course, have no real say in the way the restaurant is run. And if they are running out on barbecue sauce, there is nothing they can do about it! Our meal came in a timely manner and was, unfortunately, just okay. The strawberry milkshakes arrived with whip when we'd asked for no whip- no big deal, as they were still pretty great shakes. But the onion rings were just odd. The breading was very thick and grainy. I wished that I'd ordered the criss cut fries instead, but I still enjoyed my meal, and the service I received was satisfactory. read more

Just had to return a burger that tasted like fish. Beef that is under-nourished tastes like fish so I question the quality of their meat and the inhumane treatment of the animals. It's disgusting. I will never eat at a Carl's Jr. Again. read more

They are suppose to be a 24 hr business but it is never that. I get you are short staffed but treat employees better and they will stay. The store manager is always grumpy like she hates her job. The employees are barely train. One didn't even know ice went in a soda. The older middle age man is beyond rude. I won't go here again. read more

Jackson was so amazing he was very polite, was very professional, he definitely needs a promotion he is a wonderful person and very outspoken read more

stopped here today. I was looking forward to a spicy chicken sandwich. we waited 20 minutes on our order. My chicken fried with a big glob of mayonnaise. My husband's burger was cold. We will not be stopping here again. Yuk! read more

Warning. When you order TO-GO in the late afternoon or evening. They will give you the unsold burger from lunchtime that wasn't sold. They pre-make them to speed up the lines during the Lunch hour rush. I got #2 just the burger at 6pm to-go, Got into my truck. Decided to eat it before driving out. I opened my burger and what the f*** I was disgusted. The buns where hard like a cookie & the mayo has the inside of the buns all soggy. The lettuce and tomato soggy and a darker color which means it sat for a very long time. It was very unpleasant & disappointing. I went inside and asked. Did you make this fresh or was this burger from 5 hours ago. They said it was made fresh. I'm like no it wasn't. Please make me a fresh burger. And they did. All fluffy and appetizing. Now that's a fresh burger I said walking away. Beware when you order to go. Check your burger. This has happened to me 3 times. On the 3rd. I was still onsite when I checked. read more

The staff is nice but they screwed up every part of my order. Check your food before pulling out.

First off, I dont typically write reviews for fast food places or chain restaurants because they all vary so widely however, I have to give this place the kudos it deserves. This Carls Jr is always quick and friendly. I stopped in here yesterday and placed my order for a low carb (lettuce wrapped) burger. They always wrap, i mean, really wrap it good with lettuce. They dont just throw an obligatory piece of lettuce on one side forcing you to eat it with utensils. I was able to eat this burger with my hands with no messy issues because it was wrapped so well. The burger itself was dang good but the "bacon" was pretty limp and small, so that kinda sucked. Especially for a burger that costs 5.39. The order process was quick and easy and Jessica, the person working the drive thru, was super nice, friendly, quick, and professional. Jessica should get a raise! She is a great asset to your restaurant. All told, I would definitely go back to this location again. Good food, ok prices, awesome service. I do wish that they would offer more low carb options for those of us who dont wish to pursue the typical gluttonous overdone way of eating that many Americans do. read more

Do not expect a true quality meal here, it is fast food. This Carl's Jr is a part of the Loves truck stop about 1/2 way from Portland to Seattle. The location makes Carl's Jr items the way to menu calls for, the food is fresh, prices are competitive and staff is friendly. What would make this location better though is a slightly bigger seating area with more comfortable seating. It is nice they bring your items to your table on the bright side. read more

I paid for the better meat but the guy who was making it decided to be lazy as f.. and give me the crap meat. I didn't pay for the good meat to get garbage just because your lazy. But yeah you DEFINITELY deserve $15 an hour. Hope you get a flat tire on the way home read more

I hate eating fast food chains but I wanted to mention that this one works really well for us when we are hauling our travel trailer because it is at a truck stop.... so it has super easy parking for us and easy access to the freeway. The food is the same as you'd get at any other Carl's. read more

We have been here before and we always say not again! Today my Husband was trying to get me a Carl jr since we haven't been out in months but had to travel. Simple order every time! #7 NO BUN, NO ONION, NO MUSTARD! Took 15" to get it so should be perfect. Get down the road and... they did honor the no bun but left stinking nasty onions that completely made it an onion burger AnD MUSTARD! So... for two of these unsatisfactory onion mustard burger and one pop it was over $20. Not again at this Carl Jr! read more

Gross. Everything deep fried (fries, onion rings) tasted like the same overused oil. The hamburger patty felt like it had little round granules of gristle throughout it. I spit it out and fed the rest of the patty to my dog. read more

Is this car sickness? Am I pregnant? pull over! Nope, still feel sick. Maybe I need to eat something... gas station food or Carl Jr's? Chips? blah. Burger? blah. Sandwich? blah. Chicken tenders? YES. I don't have a Carl Jr's near me at home, but their chicken helped kill my nausea on a road trip down to Portland. 3 stars for the overly friendly staff and fast service when I was miserable! read more

Be careful when you get biscuit sandwiches for breakfast. Got two biscuits sausage and cheese sandwiches. One fell apart and you couldn't pick it up. The other one was rock hard. Took them back and had them remade. Seems like the biscuits were overcooked. read more

Worst Carl Jr's ever. Fries half cooked. Hamburger burnt and they could not take the order correctly.

Not much point in reviewing a Carl's jr. Been in one...you've been in them all. I like the famous star and partake from time to time and appreciate this establishment being accommodating in regard to my preference for tartar sauce with my French fries. What caused me to write this review was the comment (feedback) cards located near the soda dispenser. I mean..... Come on Carl managers. Does anyone there know about yelp or even know how to use the World Wide Web? read more

What I thought would be a easy stop and good food turned out horrible. The atmosphere i would say isn't friendly at all. You walk in and FOX NEWS is playing on every tv. In this divided world we have let our leaders it into, this unfriendly world of endless judgment, you would hope when you go to eat politics and religion aren't a focal point but at this establishment looks like mgt is very close-minded to other beliefs and how a neutral environment for a business is key to success. I wonder if THE ceo At loves knows how bad this looks for their name. Is loved anti- Love? Seems like it. They should change their name to HATE! That would fit this establishment well. They breed and teach hate. Food was horrible. Either they picked the worst uncooked beef for my order specifically (after being stared at like I was an Indian in 1942) or if all their beef is just cooked for 2 seconds per side. The beef looked horrible. I had one bite and my chest has been hurting since. Staff was very un friendly and did I mention they love to stare at you like you're a foreigner even though it's clear I'm an American! Carl's and loves need to sit down and pay this establishment a visit before law suits come running in. Food was so bad I left it on top of trash can. Manager saw me and smiled. So, if I were you I wouldn't stop anywhere in this town unless you want to face judgmental racist mentality people. No reason for me to lie just trying to pass some advice so save you time, energy, and disappointment. Very bad compared to other loves/Carl jr stations. Ughh read more

Great food, but they earn a solitary star because the in-house teevee shows Fox News. Kind of hard to eat good food when one feels like vomiting. read more

Handed the window cashier the money. SHE proceeded to drop it outside the window and then expected us to fetch it. Passenger had to get out of car, walk around to find it and upon handing it back to the cashier did not even get a "thank you." No manners. Drove away and realized no straws. The cashier did not even ask if we wanted straws. Service is terrible and the manners are even worse. There are a lot of places I can spend my money with better service and manners. read more

I think Carl's Jr. makes a better than average burger for a fast food establishment. The service here is always good and the food always arrives fast...a must for the hungry man inside of me! read more

My $6 salad looked like it was dropped all over the floor. Chick in the back had attitude for days! read more

Carl's Jr - Burgers Near Me - Napavine, Washington

Better than average burger for a fast food place! it's not In and Out but their Jalepeno Six Dollar burger is a monster and delicious! Yum! read more

Third car back 20 minutes to get to window. Once to window "sorry something was broken". Would be nice to know at order. My one BBQ chicken sandwhich was cold and tasted bad. One star since zero isn't an option. read more

This was this first time when the burgers I got where burnt on the edges and dried out. The burger actually made me sick right after eating it. While sitting at the table, we overheard a customer also complaining about their burger, and the lady at the front counter said that they have to cook the food to temperature. The lady did not bother to discount their food, remake it, or comp the customers meal. The experience was bad, so I will not be returning. read more

4 for $4 deal here. Good value, good service, good food, clean lobby. I don't have a stupid story like other reviewers, but my review has to be long with all this nonsense. read more

consistently great food! and its open 24 hours! and connected to a mini mart which is nice!

I've always been a fan of Carl's Jr. I usually order the charbroiled BBQ chicken sandwich and the famous star. The fries and fried zucchini are pretty good. Prices are reasonable. A-little bit more pricey than McDonald's but it's worth it. This Carl's Jr is convenient since it is connected to the loves truck stop :) read more

Usually just a breakfast eater here, rarely eat lunch or dinner. The breakfast items a typical but certainly very good. Bacon, Egg and cheese biscuit with hash browns by far the best of all fast foods in our area. read more

Never really had an issue until my last visit. Not many people in the store but the and the service was slow, and the order accuracy was lacking. Requested no onions there onions, there was not teriyaki sauce on the teriyaki burger, and oddly enough I was not the only one who had issues. Seems as though the money taker was having a birthday of sorts and her head was in the clouds. The on duty manager apparently was seeing thing which is odd since only two people were in the restaurant. Otherwise a good place to stop and is a great changes from booger king and Chez Mac's (McDonalds) read more

We went here a few nights ago and got the Carl Jr Burger! The special sauce was so good!!! My boyfriend ate his burger in like 3 bites!! It was great!! read more