Customer service for the win! Had the most pleasant drive-thru employee today named Sammy. He was very professional, friendly, and super efficient. Thanks for the great customer service Sammy!! read more

I used to work here. The people in charge were either not caring enough of the good of the employees or outright had a god complex. The general manager Mary always felt the need to make herself sound like the perfect being because she'd known what to do and didn't think of training anyone new and felt it was appropriate to belittle new people. Food was okay but I would never recommend working there. read more

Quick service and good burgers, good location, friendly staff. Toppings always fresh and flavorful

Y'know, it's weird. I LOVED fast food for the first 20 years of my life. Then a LOATHED fast food for the next 20 years of my life. Now, I guess I've gone full circle? I'm starting to be cheap and value my time more. I also have been getting up ever earlier to go into the mountains and climb. I've been eating a lot of fast food (from the drive thru) because of this...and I kinda like it! I now thinking hating on fast food is just a cloaked way to hate on low-income people. Anyway, I got a breakfast burrito and a breakfast grilled cheese. They came out extremely fast (less than a minute) and set me back $5. In this economy, what's not to love about that? read more

This place has a lot to improve on. First off all the food is always made sloppy, lacking and nothing, literally nothing like advertised. They're always screwing up orders when you ask for a double and get charged for a double, they give you a single. Never fails. When you ask for it to be made without something, like tomatoes, they make it with it anyways. They literally can never get orders right. Always mixing them up. It's kind of frustrating... if it was like every once a while, it wouldn't be a big deal but it's all the time. There's been times that I've driven all the way home until I find out their mistake and there's literally no way I'm gonna drive all the way back and wait in their long lines. And yes, their lines are horrendous. I've waited AFTER paying for over 20 minutes before. They even sent me to go park and then brought the food to me. The fries are almost always cold and taste stale. The environment is always dirty. The condiments, napkins, ketchup, lids, straws, etc. always empty or low. This has been going on for at least a year now. Always an issue And. Please tell me why the last year there's always a baby behind the counters?? Like 6-8 months ago (give or take) I saw a lady with a baby to her chest working in front or the deep fryers. I have imagined all of the dangers with a baby around the deep fryers and coughing, sneezing or spitting up into stuff. It kind of seems unsanitary when I asked about it, they said that it was the owners grandchild or something? Like...Why? What place does a newborn to infant have in the kitchen of Carl's Jr.? I was also told from a classmate who worked there right after high school at the owners are so rude. One day I actually ended up meeting the owner and she definitely rubbed me wrong right away. She was very snippy and disrespectful even though I was her paying customer. I really like this place when it first opened up but not anymore. Sorry, Carl's Jr.. read more

service was quick and easy place was pretty clean very affordable and food way better then McDonald's

This location is gross. Dirty inside. Dirty outside. Service: 10% chance nobody comes over the speaker and you leave. Food: 30% chance you don't vomit. Advice: you wasn't going to eat here stop lying. read more

The food was decent but the restaurant was extremely dirty. Almost every table was dirty and the booths have a small channel in the back that collect stuff, they looked like they have not been cleaned in a long time. The number they give you so they could bring your food to you was filthy. There were employees that were just standing around talking that could have easily taken care of the entire dining room in about 10-15 mins but this is the culture we breed today. read more

Carl's Jr - Food on the floor - Fast Food Near Me - Eagle River, Alaska

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I won't give them a one star because the employees were friendly and helpful and is the Carl's Jr I have visited. The restaurant is clean and efficient. It was lunch time with many families coming in but no line at the register. The delivered my order in record time. That's where things got less than great. They are a fast food restaurant but being quick is not the most important aspect of serving your customers. Food should be hot, reasonably close to the menu description and complete especially if you offer window service. First off my order had two errors with it. A milkshake that counter person asked if I wanted whip cream on it and entered it correctly but who ever drew the shake did not add whip cream. I told the employee that delivered my meal to the table and she very pleasantly and quickly corrected the error. Second I asked if they offered a military discount and he said yes. No military discount was entered on the order. Now for the food, the milkshake was flavorful and thick. Better than many I have had at a fast food outlet. But I order the Jalapeño 1/3 lb Thick Burger Combo and substituted the shake at added cost for the drink. The burgers was grayish brown and dry. It appeared as though it had been pre-cooked and set in a warmer for a long time. It also showed little sign of being warm but room temperature. It showed no sign of warm. It also was smaller than the pictured menu item and neared little resemblance to what I thought I was getting. I had to look to see if the jalapeño was used and it was but added absolutely no taste or heat to this sandwich. The rest of the condiments were adequate but nothing more. It was a normal order without upsizing. I expected the FFs to be small and they were very small and 1/3 were burnt small crisp sized pieces like from the bottom of a container. The remaining FFs were limp and cool. I rarely rate a restaurant this harshly but I call them like I see them. I intend to return only to make sure this was not just an unlucky day for them. read more

Carl's Jr - Front Counter at 12:31 PM on a Saturday - Fast Food Near Me - Eagle River, Alaska

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went during lunch, got there with plenty of time yet they took over 20 minutes to get out the food out even though we only ordered some chicken stars and some drinks. The food was good but if you're in hurry i recommend using the drive through. read more

There's a reason this restaurant has less than 2 stars. I ordered 5 items and for some reason I only got 3, I'm not too mad about it since I only paid for the 3 items. The service was extremely slow, I was the only vehicle in the drive thru and there wasn't anyone inside the restaurant. The biscuit sandwich was extremely dry and cold. I would give this Carl's Jr 0 stars if I could. Management needs to overhaul the morning shift! read more

I've not had a horrible experience here. The staff doesn't much care about customers, but it's a temp job, not a career for them, I understand. My question is, does anybody at Carl's read these reviews? They are consistently poor. I was going to go to Carl's tonight, but after looking at these reviews it is clear that nobody there cares. McDonalds is no longer competition for them, so they've stop competing. Sorry Carl's, at this point the verdict is no. read more

From the moment you walk through the door and smell the sewer gases venting into the arctic entry you know your in for an experience... And yes, I'm being serious. It smells like how I would imagine an old pile of meat dropped into an outhouse would smell. (This fine feature is more on display in the winter months, but is noticeable year round...) This establishment is sadly dumping on an otherwise decent reputation for Carl's Jr. Consistently serve the wrong order. Average 20min wait time (For Fast Food!) Plenty of inept staff that treat you like a burden (I thought you wanted my money? That is how this works right?) Soda syrups are out every other time. Fried things are consistently soggy. Matter of fact, the only thing consistent about this place is their inconsistency. For the SAME PRICE OR CHEAPER you could order "to go" from Pete's bbq (next door) and get a vastly superior (hand made patty) burger and fries from a locally owned business. Pete's is attached to Tips which may steer some people clear... but what's worse? Being in close proximity to a dive bar? Or, having to smell death before you order your hastily prepared trash food? Just sayin. I've gave this place too many chances. Never again. read more

Absolutely nasty. Went in to pick up a DoorDash order and they had a sewer guy in the food prep area with a plumber's snake in a drain. Worse was a lady coughed into her hand and started messing around with the fry bin area before she washed her hands read more

Something has changed at the Eagle River Carl's Jr. My last review gave them 1 star for consistently incorrect orders, snails pace service, and mediocre food The last few months have seen a complete turnaround There is a consistent group of people who are getting orders right, cranking the food out a bit quicker, and generally making it much more pleasant and much less chancy to eat there Maybe they took my prior review to heart read more

Idk where to begin. I think the breakfast sandwiches at this location are good. Shakes, (how can you mess those up?) are good too. The promotional burgers are sad. It's like they were prepared ahead or something. There were no juicy toppings and fat burger thickness we were anticipating. I was ashamed of my burger. The double kids hamburger is the best items on any Carl's Jr menu. Hands down. The promotional shakes are good but easy. How hard is it to crush up jolly ranchers, or cereal and put it in a vanilla shake? Not very. How about have a bunch of crushed items people can add in their shake of any flavor? read more

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On a Sunday morning, I ordered my meal with a coffee. I went over to the beverage section to make my coffee and its out. Then waited for 5-10mins trying to be patient and understanding that the employees might be overwhelmed. Other patrons that ordered coffee realize like me there wasnt any coffee to be had. Ao i bring it up to the window guy and he switches the coffee dispenser. Guess what, i realize that was empty also. Them everyone in the building realizes there wasn't any coffee made in the building. Finally, someone decided to brew some more coffee and us xoffee drinkers just waited, patiently. If you work the morning shift at a restaurant, it is a MUST to have coffee made. That is the quickest to make people become very impatient. -Concerned Coffee Drinker read more

I love the restaurant chain and I keep trying this location on the extremely far off hope that it will be better than the last time. #1: the restaurant stinks from the first second you step in the door. I have sent several comments to the store manager and corporate over the last couple years but it has never gotten better. #2: just like the other reviews, the food temps are hit or miss. There is no way I would bring anyone else here. #3: the parking lot is a skating rink all winter long. I think I have slid in my truck and on foot every time I have visited. read more

I wish I had an option to a zero star review, I live in Eagle river and this place is so dirty and their food is cold. Worst customer service ever. If you can, please choose somewhere else to eat. read more

This place is legitimately infested with mice. Probably has to to with the fact that the dumpster is kept in the back or the store. Not worth you're hard earned money. read more

Awful experience again. I feel bad because the staff were trying. They were all very young, inexperienced, and no one I recognize from previous visits. 34 minutes from ordering i finally had the three meal order. Burgers were cold. They had no root beer and the sprite was mostly soda water. After I asked for the shake to be re-made a third time (it was like ice cream soup the first two times) and requested non chewy cold fries I looked at the burgers, none of which had the bacon I paid $1 each to add. They added cold bacon to burgers that were cold by then. If it had been hot, fresh and accurate I wouldn't have had an issue but it was cold, took 34 mins, they couldn't make a shake, soda was crap and didn't have any chicken at all all for $36! One star is because I staff seemed to try to get it right but didn't seem equipped. read more

Decided to give this place a try. Love Carl's Jr. In the low 48 this location is below average food tasted old meat no flavor food was cold. Won't be back to this location. read more

I felt very bad for the one young lady who was trying to hold this place together. One lady working there was kind of wandering around and the two other staff seemed like they were still messed up from partying last night. One was dressed super sloppy and one was trying to make his Carl's Jr. uniform look gangster. Our food was not what we ordered. Chicken sandwiches were supposed to have lettuce and tomato, but they didn't and after the 15 minute wait, I didn't feel like going back in. The guys working on the food were arguing with each other and ignoring the one worker girl. The worker girl deserves an award for putting IP with the b.s. and still giving friendly, apologetic customer service. read more

Really disgusting!! First and last time eating here. Ordered western burger, famous star burger and fiery chicken sandwich with side of fried zucchini. My husband ate his western burger because he eats anything. The other food including the cold, hard fries went to waste. The chicken sandwich was processed chicken not a chicken breast like you get from Wendy's. Final thought: gross read more

If I could give negative stars I would. Waited 45 minutes in the drive thru. Got the food it was cold. Then I called and told them the food was all cold and I didn't want to wait another 45 minutes in the drive thru for a refund. Spoke to 2 people claiming to be managers saying they would meet me outside and no one did. 30 minutes after calling I finally get to the window and am still waiting for my refund. I was told by several people not to come to this Carl's Jr. and I should have listened. read more

The food is alright (if you like heavy cumin on your burgers), but this particular location smells like raw sewage. It smells so bad that we can't eat inside without gagging or holding our breath the entire time. read more

The customer service was good. Friendly staff and they give a 5% military discount. The food was decent enough. The only bad thing was the wait time. It was a good 10-12 minutes in the drive through. read more

SMELLS LIKE RAW SEWAGE in the ordering area ALL. THE. TIME. Despite what must be thousands of complaints from nearly everyone who walks in their front door for YEARS, Carl's Jr. in Eagle River refuses to invest in its business and fix this most unappetizing problem. Restaurants are limited in our small town, therefore they continue to survive. Awesome business plan CJ's....not. Do yourself a favor and eat somewhere else. read more

Dont ever have any issues with the food. Ill always run the train on their Fresh baked Bun burgers.. The drive through person wasnt particularly friendly though. . She seemed inconvenienced to be serving. Youre the face of the restaurant for those that drive through! Smile maybe. read more

Carl's Jr - Must be flat burger Tuesday. :/ cmon now.. - Fast Food Near Me - Eagle River, Alaska

Every time I order the tenders they always leave the Sauce out, hopefully this can occur less frequently.

The quality was never amazing, but it's really gone downhill over the years. The food is often cold, fries are stale, and the employees aren't always the kindest. The few times I've gotten food that wasn't cold, it didn't taste very good (kinda like cheap cafeteria food with no flavor). They used to have pretty good burgers, but now I choose anything else when I'm looking for fast food. read more

First time going there today. And the service was shit absolute fucking shit. I ordered food for my boyfriend and I and when I got the food they shut the window and walked off first I realized none of the sauces I asked for was in there. I tired to get the teen boys attention that was at the window for my sauces and then after we drove off we realized a large onion rings was missing we ordered two. When I went to go bite into the onion rings we did get, they obviously had been sitting out for a while. They were hard and cold. My boyfriends burger was also cold the patties were cold like they were sitting out. I was looking forward to eating there but after today I'm never eating there again. read more

Food was decent and the staff was friendly. I like the variety of options available and that they have hand-dipped shakes.

While they are courteous and fast, the food here is consistently inconsistent. Room temperature fries, barely warm burgers... it happened regularly enough over the last couple years that I can only surmise it is the result of their process and not going to change. Unless you're dining in (so you can return the cold food), Is advise against visiting this Carl's. read more

This morning I visited this establishment and ordered the 2 for $4.00 Grilled Cheese Sausage Breakfast sandwiches. I was given a total price of over $8.00. When I asked if the sandwiches were still on sale I was told "yes, but we're not supposed to announce it." Although I got my order at the correct price I believe that I should not have had to ask in order to get the correct price. Bait and switch is probably illegal, and definitely unethical. I sincerely hope that Eagle River Carl's Jr. will end this deceptive practice. Respectfully, Tere L. Turner read more

Worst service ever spent a half an hour trying to get breakfast the order was wrong. I asked to talk to manager and the lady helping me said she was the manager. Never again read more

If there was a zero start i would give it to this place. Makre sure you double check your order because they wont check and if you're missing your order it will be your loss!!!!! Anyway dirty dining section!!!! Wont be back!!!! read more

Third time I've tried this place and it blows. Painfully slow service, cold burgers, and most of the kitchen staff appear to be mentally handicapped. I'm not trying to be a dick, I just think they hire handicapped people here. It's bad. At least the dining room is clean, but dude... everything else is an immense fail. read more

Went earlier today through the drive thru to get ice cream but their machine was broken! My friend and I were so disappointed but we ended up ordering two cookies. The young man working went above and beyond and gave us SIX for free! He was so kind and 100% deserves a raise. He raised the bar for customer service in my eyes! Wow wow wow what amazing employees!!!! Will definitely be going back, even if I don't get any more cookies, haha. read more

Horrible!! I've been waiting for my food for over 20 minutes while their manager sits in the dining room screwing off! They finally send the kid from the driveway out to apologize. Still no food...still no manager!! read more