Older Hispanic looking male was dropping items into the fryer without gloves while an older lady was making burgers without gloves. Gross. April 25 2026 around noon. read more

Carl's Jr - Multiple workers touching food without gloves - Burgers Near Me - Clayton, California

This is the place to go if you want a burnt burger. Been here a few times because my partner likes this place. The meat is always over cooked on each visit. Today was the last straw. Any further visit she makes will have to be by herself. The "Big Carl" came with two very burnt patties unseasoned. The burger itself was so dry it was hard to swallow. Maybe it was because it only had about a teaspoon of sauce on it and it was centered in one clump in the middle. To add to the insult of the of this sandwich the tomato was not ripe. read more

I always like to give 4-5 stars. But when I arrived, no one was watching the counter. And when they saw me they just went on with their business. Nothing to say like I'll be with you in a moment, Customer Service 2/5 Food 3/5, burger was dry with no sauce ( mayo, Santa Fe sauce, etc. fries were way too salty). I think theprep cook fell asleep and his hand was still shaking the salt container. Oh well, will I be back, No read more

Absolutely outstanding experience! If you enjoy getting your order incorrect, being surprised by missing items, playing detective with soda machines, and obnoxious management this is the place for you. The staff really keeps things exciting with their way of communicating to people. Who needs words when pointing and walking away like a lazy slob does the trick? Also, a special shoutout to the chef for redefining what a burger excessively drowned in mayonnaise can look like. If you've ever wondered what it's like to drink your burger instead of eat it, you're in for a treat. Truly unforgettable and unbelievable. So if you're looking to eat and get treated like something the dog puked, make sure you stop on by Carl's Jr on Kirker Pass Rd Clayton, CA 94517! Can't wait to spend another $20 here for the full experience again! read more

The food a t kicker pass is so good. Best burgers ever! The people are very kind and each time I go the food is great.

Just a small fast food spot on the way to the pavilion. Service was fast and everything was fine. Again; just stopped by with a friend before going to graduation to grab a quick meal. Can't go wrong with their bacon western cheeseburger! read more

Feb. 14, 2026, had a double hamburger for dinner. Very tasty. Just the same experience as always: fast, friendly service and delicious burgers. read more

They do not serve grilled burgers. It was like a seven eleven burger on a rotisserie Slapped onto a bun. The cheese wasn't even melted onto the patty. One of the soda machines was broken, so your drink selection was limited and both. Ice machines were broken. So they had to put your ice in your cup for you. Totally bizarre. Service was friendly and the fries were fresh. I will not return! read more

Clean inside, polite staff and my burger is very spicy. nice ac, good zuchinnis as well

Tried a bacon egg burrito and the tiny little thing looked more like a taquito lol. Go to jack in the box and get their meat lovers burrito at least it's a decent size read more

Carl's Jr - Bacon egg burrito - Burgers Near Me - Clayton, California

Got my beyond western burger no cheese incorrect TWICE. They argued with me: TWICE. They basically said I ordered incorrectly. Nope. They just didn't listen. read more

Doesn't seem like this is the type of place I would go. I was brought here one day by a friend who was getting food for themselves. I ended up seeing in the menu that they had the beyond burger. They make it like a classic burger or even bbq style with onion rings. I haven't tried bbq yet because the regular is just so good. I've never really been a fan of eating fast food but I love the beyond burger and I love how they make it and prepare it here. Also they have these criss cut fries that are to die for! I love the bbq sauce and the honey mustard. Both sauces are supper yummy even if mixed together. If you are a fan of the beyond burger this is definitely the best option I've had at any fast food place so far. They are also quick but not to fast where the food is fresh. read more

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Ok, this is the only time I have been into a fast food place, place my order and then 2 cars go thru the drive thru and both get their orders before I do. Then it looked like my burger was made in stages (one patty at a time). I swear I watch the person in the back make 1 patty at a time. Even the chicken sandwich was cold by the time I got in my truck. Then to top it off the lady at the counter was on speakerphone with someone that was either he man or a family member cause they were talking bad about somebody. Then she didn't even hang up while I placed my order she just told whomever to hold on. WTH. I just shook my head. Definitely not coming back here. Fast food you won't get here. Plus they are expensive as hell for a burger, then the service made it even worse. Just a word of advice, don't go to Carl's Jr., especially this location. read more

Today's a super hot day in Concord (97 degrees), so as much as I could cook my own lunch at home, the thought of doing anything that might make it hotter at home was just unbearable. So we decided to grab a takeout. Given it's a Memorial Day holiday, we knew our option was limited so we went with Carl's Jr., and I'm so glad we did. We got their Original Angus Burgers with some fries. Dang, the burgers were sooo good. Each burger came with a 1/3 lb. charbroiled Angus Beef patty, cheese, fresh-looking lettuce, tomato slices, red onions, and pickles. The beef patty was pretty juicy, and the burger was pretty saucy as they put mustard, mayonnaise and ketchup on it. They used a potato bun and it was soft and fluffy - I loved it. The thickness of their fries really reminded me of McD's fries which were great. And finally, when we were at the store, the lady who took our order was super nice and friendly. So, delicious burgers, great & friendly service, and at ab affordable price - heck yeah, count me in. I definitely would go back to this store and try their other burgers. read more

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I have been here since my last visit and the Manager/Owner is very nice. It's a huge improvement since my last experience. It's around morning time and the Manager/Owner is very friendly and A+. read more

As far as Carl's Jr.'s go, this location is not a winner. Sad enough that we had to drive out here from Walnut Creek, but I'm glad we had our buy-one-get-one coupon. Tried the new All-Natural Burger ($6 sandwich, $8.79 combo). Very bizarre to get a fast food burger that actually smells (and tastes!) like a burger. For the price? Three stars. You could easily find a better burger for the price literally anywhere, though. They didn't have sweet potato fries, and the one clerk made an old couple wait for her to go to the bathroom before taking their order. Just...weird. Unless you're on a mission, pass on this one. read more

Carl's Jr - All-Natural Burger ($6) - Burgers Near Me - Clayton, California

Classic California burger - mimicking in-n-out Fries - good Coke - standard Service - I was the only car waiting at the drive-thru window. It took them a minute to figure out i was there. read more

Chalk this up to "I've should have known better" but I gave in to marketing hype. Oh how much I miss Arby roast beef sandwiches! So much that I tried to substitute my hunger with Carl's Jr new Memphis BBQ Thickburger tonight. It has pulled pork and BBQ sauce along with a 1/3 lb burger and onion rings on it. Now, I will tell you that I used to love the Superstar burger at CJ....used to. This new Memphis BBQ Thickburger has a thin layer of pulled pork....I just should have found a place with good pulled pork. First of all, this 1/3 lb burger concoction is $8.50. This better be a fine burger. So as I'm waiting, I curiously watch the cook make my burger. Two buns, a squirt of BBQ sauce, a piece of lettuce, (I told them to skip the cheese). Then my Memphis BBQ Thickburger is put together. The cook grabbed a couple onion rings that were sitting in a paper tray under the heat lamp. Then she pulled the pulled pork out of the microwave and put it on one of the buns on top of the onion rings. Finally, I watched her take a cooked 1/3 lb burger that she pulled from a tray on her counter and reheated it in a broiler. Reheated burger comes out and she pops it on top of the pulled pork. Puts the other bun on with the lettuce and BBQ sauce and wraps it up. I felt compelled to eat as much of the Memphis BBQ Thickburger as I could since I paid $8.50 for it. Not much pulled pork, that's for sure. I got through half of it. Pulled the remaining burger out of the other half and ate that. Never again. Faked by the marketing, I'm not going to sample the new fresh beef quarter pounder by Mickey D's either. Just give me two regular Arby's roast beef sandwiches and I will call it a day!! read more

OMG, I went Carl Jr on Kirker Pass in Clayton Ca on 02/22/2023 it was about 9:50 am I ordered the breakfast sandwich with sausage egg and cheese. When I looked at the way the food was being prepared, I quickly asked for a refund and the cashier asked why? I told him that the lady took the eggs on the spatula after they were cooked with her right hand and put them on the dirty counter as she prepared the sandwich with her left hand! I GOT MY MONEY BACK WITH AN ATTITUDE WHICH WAS MUCH BETTER THAN GETTING SICK OR DYING OF FOOD POISONING! I GOT SOME CARLR JR STICKERS AND THE CLERK SNATCHED THAM OUT OF MY HAND AND THAN TRIED TYO SNATCH MY RECEIPT OUT OF MY HAND BUT I WAS TOO FAST! I SAID FOR SURE I WILL CALL THE HEALTH DEPT! Some people have no business being in the food industry these are some of them. I always wondered why I never saw many people at this place now I know why! I would not recommend eating here if you must make sure you watch the way they cook! read more

Terrible experience! Staff was rude and the food was disgusting! Dry and thrown together. Soda dispenser was shooting plain water instead of soda on almost half of the offerings. Tables and chairs were sticky and dirty with litter all over the place. When I asked a. Out the soda machines they said "yeah, it's broken". I used to like Carls but this one has made me never want to come back. It seemed very empty for a weekday lunch hour and I can see why. Tell your friends and family NOT to go here and I will do the same! I'll never be back!!! read more

Like lotta places lately this is nasty as well. They have a big sign outside saying like they care for their employees and customers against Covid and they have only one guy in the cashier that doesn't have any idea about clean food in a sanitize place. He wore gloves but he touches everything with the same gloves he's doing the drive-through he touches money he touches cash he cleans and he goes and grab your food everything with the same f gloves I've been here twice for the last six months and I think is the same system all the time and I had to remind the guy To change his gloves before he touched my food I'm not a picky person I'm always working I'm always in the run sometimes is my only option but I don't see any effort in any sense to To turn this place in a safe good place to eat because is not at all read more

We've been to this CJ's several times over the years and never had any problems. I suggest you stay away from this location for a while. My wife and I both had Famous Star Cheeseburgers. She said hers tasted fine, though it was flowing in mayo and difficult to handle for a lettuce wrapped burger. My burger was less than fresh and while it wasn't terrible, it had an odd taste. My wife wanted to stop at a store about 20-30 mins. after eating. When she came back, she said she has felt nauseous in the store, but seemed fine. After another 20 mins., I had to pull to the side of the road, as she began vomiting. We both concluded, that the hamburgers were the cause of her illness. I felt fine, at least so far. But, beware of this location! (Never have had this experience at In n Out)! Due to the bad food experience, I cannot give a higher rating. But, the guy taking orders was extremely polite and apologetic, as they were short staffed and a line of cars formed very quickly. read more

Im gonna start by saying this has been my local Carl's Junior for years! Their service has always been top tier. I recently had a bad experience with a chicken sandwich I ordered and was undercooked, it sucked as I was very hangry yes I am a monster when I don't eat when I get hungry so I made it home all the way in downtown Concord and oh surprise, anyway I call and the manager Javier answered, I was very composed and explained the situation, immediately he offered me an exchange, but since I was already home I just fried an egg, he continued to take my info and told me my next meal would be on him. Today I went back and he was there, he remembered me and paid for my meal! I felt like Paris Hilton from the commercial and graciously accepted. So I know you'll say why make such a big deal for a fast food restaurant? Well I value a good customer experience specially during this unprecedented times of limited personable experiences, and I truly value random acts of kindness for lack of a better term, and the simple fact of being remembered as a valued customer really made my day. read more

Ordered the 1/2LB EL Diablo Bgr. ($8.43), Crisscut Fries and Jalapeno Poppers; service was very fast and friendly. That burger is everything they talk about on tv! It is large and hot with the jalapeno pieces placed on top of the beef. The Crisscut Fries are wonderful; and the poppers are very good. The only thing that I would say is that the poppers from Jack-in-the-Box are hotter but other then that they taste good. read more

Carl's Jr - 1/2LB EL Diablo Bgr. ($8.43); Jalapeno Poppers; and Crisscut Fries. - Burgers Near Me - Clayton, California

Bruh y'all really expect me to eat a large order of fries with only two ketchup packets? Pretty sure you won't get fired if you gave me a few more. It's not coming out of your paycheck. Asked for another ranch and homie just left the window‍. read more

HURL!!! and I didnt even eat there. My wife got a Buttermilk Ranch Chicken Tender Sandwich and it was horrific looking. Her comment was "what kind of breaded substance is this?" And dont even get me started on their fries. I'm always in the mood for fries but when I had one of theirs, I almost lost what I had for dinner - soggy, undercooked, lack of flavor. What a waste of time and money. I'll never go near that dump again. read more

Lupe was super sweet and nice. Super patient and got the food. It always seems like there's not enough workers there though so be patient when you get your food read more

Came back at this location , March 11 Thursday , there were no cars and I waited 2 mins in the drive thru before someone took my order , and waited for a few mins before they attended to me for my payments and order , two old ladies in front were so SLOW and keeps on talking and laughing And gave my order hurrying , for just a medium size of fries I waited for a long time Sarcastically gave my order and continue their talking !!!! read more

I've never gone to this Carl's Jr. and gotten my order right. Not once. I love the food, not the service.

The people who work here are so nice. And the manager is on top of it. I think the manager creates a good working environment and leads his crew very well. Food is good. Thank you! read more

Been going to this location for years it use to be the best Carl's Jr. around and the older lady's that work there were awesome, but lately it's gone downhill on the quality of the food. The lettuce they're putting on the spicy chicken sandwich isn't even edible and the burgers have been cold and dry. Ive tried going back multiple times in the past few months but it's not getting any better. I think I'm done with this location that lettuce on the spicy chicken is disgusting. Also needs to be mentioned last time I asked for ranch and ketchup for a $20 order I got 1 ranch no ketchup no napkins, got to step it up Carl's! read more

We went there about an hour before it closed, and the lady in the window for the drive through just wave her finger saying no. Really strange, shitty customer service. read more

Looking for a quick lunch and remembered my son recommended this place. Wow. The place was very clean. The service prompt and polite. And the food was actually really good. Like a hamburger you might make at home. The bathroom could use a little work but it was clean. Great place to eat. read more

Ok, just so I'm upfront here I haven't had a cheeseburger with a bun in about 10 years after the zztop and lynard skynard concert my husband wanted something and Carl's Jr. Was close. I ended up sneaking 1/2 that damn burger while feeding it to him and it was the bomb!! I'd eat more if I could. It was the bomb. read more

This is the absolute WORST Carl's Jr. I've ever been to in my entire life!! I came on my lunch break thinking it'd be quick in drive thru, after waiting 13 min at the order menu without even being acknowledged I pulled up and there was 2 cars in front of me, once I reached the window I explained to the girl that no one took my order she totally ignores me for another 5 min, then finally took my order, Not only was it WRONG I was then asked to park in front because I was "holding up the line" are u guys serious right now? TERRIBLE CUSTOMER SERVICE seems like managers don't know what they're doing and can't seem to get it together at all! I will never go back there again read more

First of all, the girl who took our order was really rude. Like it was such a big burden! Secondly, we asked for crisp cut fries and got regular. We very nicely asked for them to give us what we originally ordered. She must've been a manager because she kept debating that the screen said regular so that's what she's giving us. No apology, no "okay sorry about that let me get those for you, nothing. Just a debate. Why is this necessary?! She then demands 50 more cents for them. Really? Me and my boyfriend just wanted what we ordered. I've worked in restaurants and customer service jobs, when someone tells you it's wrong, just say sorry and fix it. No need to tell me what I said or what I should've done. That's your job to listen to the customer read more

Came here after a basketball game in town..... Manager on duty Sunday 4pm March 12, 2017 doesn't speak English. How convenient when you have an order wrong! Cashier had to interpret her mistake. I did ask if they could speak in English so I could understand, but they still continued to speak in Spanish. We only had a party of 5 and spent almost $60.00. No receipt given either. I don't think I will be coming back here again. read more

Carl's Jr - Burgers Near Me - Clayton, California

was. in this place. decided to have lunch. ordered burger classic california. brought the order. the burger was less than just ordering a cheeseburger. the meat in the burger is just for sight. if you combine 2 pieces of meat. and it won't work out. one cutlet. there is only one conclusion. I don't advise coming here at all. order does not match photo. read more

Carl's Jr - Burgers Near Me - Clayton, California

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I've made a terrible mistake, I've cheated on Five Guys and decided to give Carl's a try. I've learned from my mistake and will never stray again. I guess the grass is not greener on the other side! Pros: Food was prompt and this place is close to home. Oh yeah and the chicken tenders were okay Cons: I ordered a Santa Fe turkey burger, what I actually got was a Santa Fe chicken. Okay, I won't complain (don't want anyone playing with my food). However the chicken was extremely dry, could definitely tell that it had been frozen for quite a while. My son got a cheese burger, the bun started falling apart and the meat was also very dry. Results: Would I go back to this location. ..nope Do I recommend this location. .nope read more

A sign on every napkin dispenser asks to leave a Yelp review. Be careful what you ask for. Ordered a #6 combo, medium size and a kid's chicken stars meal to eat in the restaurant. The woman taking the order seemed confused on how to use the POS. I figured she was knew, so I cut some slack. Food arrives and the chicken stars are cold. My fries are missing; they only gave me a burger. How do you miss that? Well, turns out the woman at the register rang me up for the burger and drink only. Great. The kid's meal was 4 cold chicken stars and lukewarm fries. Nothing exciting. The kid liked it, because they were shaped like stars. My Big Carl burger came on stale bread. It was actually getting hard on the edges. My burger patties were burnt and tasted like charcoal. There was enough lettuce stuffed on there for a salad. At least it was warm. That's something. This is the only Carl's Jr in the entire Concord / Clayton / Walnut Creek area, so I guess they feel like they don't have to try so hard. It's a shame, because I enjoyed their food when I lived in SoCal. Oh, and the building was rotting on the outside with a giant hole in it exposing the insulation. read more