I ordered the 5 for $5 bag. All they gave me was onion rings and a burger. I also ordered a cheesecake which they didn't have but I was happy to substitute a chocolate cake instead. Also I ordered a triple berry large shake. The whole order ended up being over $25. I thought that was a lot for what I was given. Probably be a while until I eat there again. read more

I like Carls Jr. With that in mind I purchased a student discount card at my university that had a great deal here. I went to cash it in and the cashier fumbled with different codes and couldn't figure it out. I asked if I could just give him what I owe and he could give me what I ordered, and he simply couldn't. How crazy is that? No manager present as well. Only 3 people working, standing around in a clean kitchen. The cashier was taking my order and speaking to someone in drive thru at the same Time. These people are overworked in a system that can't accept the coupons it gives out. I am going elsewhere for dinner and don't intend on returning. Mega lame. read more

Guy taking drive through orders was rude. Order was incorrect and missing items. Was too far and inconvenient to go back and correct the order. read more

Stopped in for a burger on the weekend. After placing our order we sat down, expecting to hear our number called as usual but it never came. Soon, the front counter was empty of workers and customers for about 10 min. We finally went up to see where our order was. It was sitting on the counter waiting and cooling... Our bad! A number call-out would have helped.. read more

Carl's Jr - One meat pattie from a Carl's Jr Jalapeno Double. - Burgers Near Me - American Fork, Utah

See all

I'm reaching out because local contact information was blacked out at our Carl's Jr. restaurant in American Fork, Utah. During my visit through the drive thru two out the the three meals were incorrect. One meal was made a double and sized up without asking (cost more) and after I asked for a single patty and medium drink. The kids meal was suppose to be a cheeseburger and it was chicken stars (only 3 and your website says it comes with 4) and no sauce. The stars were hard and old. Very disappointing that I spent close to $40 and the order was incorrect and poor quality. read more

Always out of something. Today, out of fried and onion rings. Are you serious? Plus, Slooooow service. Needless to say. Drove off and went elsewhere. read more

sry but I'm confused with the American fork carls hours because it had said it was open at 6 am and on Tuesday at 730 am I had went but the store was closed...what is the time it is tragically open?? read more

Service is always 10/10 and always very friendly greeting me with a smile! Haven't had an issue with any food items that I've purchased.

Elsa was incredible! I work just down the street and visit this location often. Food is always great!

Came here for a quick dinner with family. Chicken tenders were cold and when asked for fresh they just put the ones I brought to the counter back in the fryer. Gross! Burger sand fries were cold and tasteless. Definitely will not be back to any Carl's Jr. 1 star is a stretch. read more

A typical bait and switch. They advertise a famous star for $2.19 BUT don't add cheese because the price goes up to $5.99. Unbelievable!!!!! I doubt I'll visit CJ's anytime soon. They charged me over $3.00 for one freaking slice of cheese. They didn't say a word... they just took my big order of over $45 so it was kind of buried but I saw it on the receipt and couldn't my eyes. Very disappointing. read more

This place is a joke when it comes to customer service. There clearly dead today and I feel like am a interruption to them talk about paying $13 for a wack burger.. is it a stander practice to take people there meal to there table ? I did not get that same treatment loved to have order without feeling rush good lunch when you eat here. read more

This was almost $8! A "large" fry and onion rings. There were 8 total onion rings for $4 + tax and they were apparently out of the large fry boxes so she gave me... maybe a medium if we're pushing it? She didn't care at all and had major attitude the entire time for no reason. I work in fast food, I completely get it things happen people are stressed product runs out. But this is absolutely ridiculous and we will never be back read more

Carl's Jr - a sandwich wrapped in paper - Burgers Near Me - American Fork, Utah

This is not a review of Carl's Jr., only a new burger!! While Carl's Jr. is pretty much the same everywhere I've been and they make great burgers.....the new BFC (Big Fried Cheese) is TRASH!! The BFC promises a fried disc of melt cheese on a burger. The promise is empty and couldn't be farther from the truth. I order one the other day. At first bite I notice no cheese flavor. When I peeled back the breading on the disc of fried cheese I found.... yup!, more breading! Little to no cheese (see photo). I'll go back back because I live Carl's Jr. but it'll be for a western bacon cheese burger. read more

Carl's Jr - Burgers Near Me - American Fork, Utah

I went to the drive through with my brother and mother. They charged her a ridiculous amount for what we ordered but the person working there didn't go over her order with her. She asked why it cost so much because she and I assumed they got her order wrong. He wouldn't go over with her there either. She told him what she ordered and he said yeah thats right. Well the receipt and the order said otherwise. She paid for three extra meals. She was so frustrated we didn't go in to complain especially since he didn't listen at the drive thru. Never going here again. Ridiculous customer service. read more

They closed 10 minutes early, been in the drive through for 25 minutes and whoever the hell is running this store? Needs to be fired. Could not order, stuck in line = with 10 minutes to go? Get Better team members, raise the pay by 1 dollar and you'll get better players. I read more

I wish there was 0 star option. Food was cold and it's my fault? I'll never return to this location again. Horrible management. Oops maybe she thought I wouldn't take the time to post review save your money and sanity read more

The food is pretty good here most of the time. I much prefer their breakfast sandwiches to the ones you get at McDonald's. Here you actually feel like you're getting something that looks like and resembles an egg on your sausage egg and cheese biscuit. And the biscuits are soft and delicious. I have to agree with Bruce though, it hardly qualifies as fast food if you are the only one in the drive through and yet they still ask you to pull way forward and then make you wait for 5-10 more minutes before they finally bring out your food. Definitely don't go here if you're rushed for time. Then, when they do finally bring your food out to you, there is no apology about the wait, but rather they seem annoyed that they have to walk all the wait out to the car to give me my food... well whose fault is that? read more

Carl's Jr - This is the view you will get used to while waiting at the drive thru here - Burgers Near Me - American Fork, Utah

They we're supposed to close at 11pm. Pulled in at 10:45pm and the drive through was closed. There was 5 cars that pulled in after me. The business owner should address this. This is not good customer service. read more

The playplace is nice and big and is separated from the main eating area by doors, which is nice if you have kids who like to wander. They have kids meals. Not a good selection of vegetarian options. I just get the fried zucchini. But I mainly come here for my kids anyway. read more

Super great service at this Carl's Jr. The people are super friendly and nice and I didn't have to wait long for my food. Brandon and Owen we're there names and they we're just the most positive guys. They for real made my day. read more

Average burger from a Carl's Jr. They have a play ground and with them being right off of I-15 it's a convenient stop. Clean restaurant. read more

See all

The staff was chatting in the back and someone scratching their hand. Bare hands went from cash to food however a few in the back did have gloves on. Last visit they forgot the MEAT PATTY!!!! This time I ordered a burger with bacon and they forgot the BACON! The tables were all dirty and when we mentioned our order being incorrect she just said sorry we got a new cook so it will take some time for her to learn- what.... Uh I've worked fast food before. Either comp the meal, replace it, or give a coupon. The last time I was here was about 5 years ago for a messed up breakfast order. This time no way I'll be returning. What a joke. Employees need more training, more grooming, and a little professionalism! read more

This was the worst Burger I ever had. It was probably made an hour or two before I came to buy it. The cheese wasn't melted the hamburger meat was cold and most amazingly the bun was stale. The bun was hard as a rock. I can't believe that they'd ever serve anything like this. Don't go there especially in the evening because obviously the staff doesn't care about the product they put out. I'll never go back read more

Don't eat here at night. There is some boy with dark brown curly hair who CLEARLY hates working here. He is always short with us and apparently can only say the phrase "what else?" He is rude and we have noticed the food is horrible quality when he is working as if the whole crew in there just doesn't care. Tonight he audibly *sighed* at me when I asked for a shake through the drive-thru. Maybe take your finger off the button if you want to act like a toddler being asked to do chores. When I said nevermind to my entire order he started laughing over the intercomm. I have decided to just quit going to this place. I'd give it 0 stars if I could. read more

Love the $5 meal box concept, cookie was great, drink awesome, fries decent, then we get to the sandwiches.........wow couldn't even finish the double cheeseburger downright awful. How can you operate this business making stuff like that? Unbelievably bad. With the Carl's Jr. name attached to this I would close the store ASAP and rethink what is going on in there!! Someone needs to really fix this fast. read more

This Carl's Jr. is one of the better ones in Utah County. They keep the place decently clean, bing your food to you quickly, and have a kids area for the little ones. Far better than the Carl's Jr. in Orem. Never go there. Love their waffle fries and the burgers are juicy and filling. Dropped a star for not having a changing table in the restroom. Come on Carl! read more

just ordered lunch, the sole of my shoe would have been juicier than the piece of meat on my burger. The bun was as stale as croutons and they didn't put the 2 cookies in we ordered. soda was flat, saving grace for 2 stars was the fries were good. read more

This is THE WORST Carl's Jr. location out there! To qualify this, I LOVE the restaurant chain. I eat there 2-3x a week. This specific location is terrible. They are always slow, they skimp on the sauces, they frequently get the order a little wrong, their sodas are frequently flat. Other than they, I recommend this location. Don't be surprised if you order at the drive thru and they ask you to pull to the front and they'll bring out your order. I did that and then waited 10 minutes for them to bring it out. This has happened on 3 of my last 4 visits to this location. SO frustrating. read more

I can not believe how pathetic the taco salad I got from this location was. All it consisted of was a smear of refried been, a splat of sour cream and a pinch of lettuce. No taco meat and no tomatoes. I felt sorry for the shell it was put in. It's always nice to get all the way home and learn that the food you just paid full price for is crap, said no one ever! I will not be returning to this location. Zero stars! read more

Alright If the National Carls Jr website says free drink with Turkey burger than honor it. You need to thank Dr Oz for.sending me in to try it the terriyaki turkey burger was great but hold the bugs next time on the lettuce read more

My friend and I each ordered a teriyaki burger, they were both cold and each burger had only 1/3 of a pineapple ring on them! It was disgusting and horrible. This Carl's Jr. sucks. read more

Forgot my chicken patty on my chicken sandwich. So I guess it was actually a mayo and lettuce sandwich so if your a vegitarian I guess it can at least get 2 stars because it still tasted like Carl's juniors usual brand of crap read more

Online stated this store was open until 11 pm. Went around 10:15 pm and they were closed. I called and they said they were closed and have not yet fixed their hours online. Very upset to drive all the way there for nothing. read more

Great food and service, just stopped off the freeway and ordered a dice start burger and fries and they were quick. Also the sauces were amazing and very fresh, also fast food always gets not so good reviews but this carls jr was the best. read more

Great playground. Yes, they ask you to pull forward but, they hustle the food out and it is always fast.....I hate being stuck behind someone that won't pull forward. Fry sauce is a must. read more

If I if I could go lower than one star I would. Slowest service on the planet raised their prices and we're still waiting 20 minutes later.

Typically Carl's Jr. isn't a bad place to eat. I enjoy it. This store however is terrible. Customer service is bad and the food worse. I couldn't tell if it was a burger or some sloshed together creation from a Mongolian grill. It's almost like they just piled all ingredients into tin foil and called it a burger, so much sauce and tasted disgusting. I would recommend skipping this one as it will be a let down and a wast of money. If I could go negative with the stars I would. There is a great Culver's 2 exits south. read more