I made an appointment to get a silk press + hydration and a trim for Tuesday, July 7th and…read moreunfortunately, I never got to go due to their TERRIBLE customer service. A family emergency came up and I wanted to weigh my options, so I called to ask about their rescheduling/cancellation policy-- to no avail. I then resorted to texting to ask them and I typed out a clear and concise message that indicated that I was inquiring only and didn't intend on changing my appointment at that given time. The message read: Hii! I wanted to know that if I wanted to reschedule, would there be any penalty/issues? I don't know if I need to yet, just weighing my options. Alexis, the owner, told me there was no penalty and that I can reschedule online if need be. After speaking to the airlines to change my flight to extend my stay (for the emergency, my grandfather passed), I decided to try to simply reschedule my appointment for a later date. After having issues booking online, I decided to call back because the same thing happened with booking my initial appointment. And Alexis manually went into their system to change it, and thought that perhaps she could assist me again. Instead, she texted me an incredibly RUDE and insensitive text, following another that said that she cancelled my appointment although I never asked for her to do so. There was no apology, no customer recovery, nothing. Attached you will see the text messages, please read them. And please do yourself a favor and DO NOT COME HERE IF YOU WANT TO BE RESPECTED AND HAVE GOOD CUSTOMER SERVICE, because you will not get it from them. I really wanted to support a Black owned business, but there are others in the city that deserve the money that you'd spend here. UPDATE: Per the business owner's response (Alexis), she has made it even more apparent that her overall inadequacy and inability to thoroughly read, be honest, and even manage her books properly is alarmingly unprofessional. In the response (below), she claims that they "went out of their way to accommodate me past business hours," which is a prime example of her fragrant dishonesty. I simply asked her for whatever time that was available for my booking. I never asked for a time. Alexis took it upon HERSELF to book me at 6pm and not 6:30pm, as she claims. Please see below for proof of my statements via Alexis and I's text message conversation. In addition, I did call at least 4 times to try to be considerate, so I wouldn't cancel my booking. As I mentioned in my initial review, I had just received news of my grandpa's passing and had to change my flight to attend the funeral. When I messaged her (see texts below), I apologized for the calls and notified her of my family emergency-- which she chooses to ignore-- and even settled to come in for the appointment still because I didn't want to throw off their schedule. With the passing of my grandpa, I simply wasn't thinking of if the business was closed or not, and just wanted to get in contact with someone who could possibly give me information on rescheduling, if I decided to. Also, since when is calling a business when they're "not open" an inconvenience? If their contact number was solely their business number, someone calling during the daytime closed or not, isn't bizarre-- logically. Simply put, this all stemmed from a very prideful, egotistical business owner that refuses to own up to her mistakes and apologize for cancelling my appointment, when I only contacted her to get information on their rescheduling/cancellation policy. I believe that she may have trouble properly reading. During our entire exchange via text message, I was so kind to her. Never gave a rude or snappy response. So I'm unsure why she deemed that I wasn't a "good fit for their business." I will also be contacting the Better Business Bureau on this matter.

I be 100% honest, they're one of the best doing silk press, but the minute I walk into the salon,…read morethey make me feel uninvited. when I first walk inside, they literately kick me out and told me to wait outside while the girl that came after was allowed to go inside the salon. I waited outside for my name to be called. when the lady was doing my hair she was talking about my extension to her co workers, talking about how bad they did my install ETC I am from Dominican republic of course I do have an accent, and they were all talking about my accent and laughing about IT I will never go back there. poor customer service.

I've been to this hair salon three times now and the owner is truly so sweet. She's really friendly…read moreand you can tell by how she interacts with her family and even with customers she doesn't know. She deserves all the good things. I brought my mom here once. My mom had multiple strokes and can't walk very well and the owner not only did her hair but also helped me with her and even told my mom she looks great to boost her mood. I will definitely be coming back.

I have been a client of Trini's for years and she never disappoints…read more You can tell she loves what she does. She promotes growth and healthy hair. If you try her once you will not want to go anywhere else

So glad I came and checked this place out. I didn't always make smart choices with my hair, but as…read moreI got older I realized the importance of taking care of it. Being natural I'm glad I went to someone who specializes in color and natural hair. I showed her a picture and she matched the colors perfectly, not to mention my curls are still intact and popping! From the moment you get there, you'll realize just how much she cares about your hair and it's health. That is the kind of person you should trust with your hair, I'm glad I did!

I've been going here every 3-4 weeks since December. I am happy with the professional and friendly…read moreservice. The stylist focuses on healthy hair and not just the final look. My silk press lasts 2 weeks with pin curling at night. I do not use heat on my 4C hair in between visits.

Kristina Green is not only a hair stylist...she is a GURU. I have never met or should I say my hair…read morehas never met a stylist that KNOWS my hair so well! She is my guru and I am lucky to have found someone who actually cares about my hair care and not just dollars. Not only is hair care her only attribute but she is also hella funny and just a down to earth lady who you can talk about anything with! Make an appointment & you won't regret it!

Great service, hair care experts! They really know what they're doing and always have your best…read moreinterest in mind. The place is cute and well put together and the atmosphere is relaxing and welcoming. I especially recommend it for natural hair!!

Kemmy did an amazing job on my hair. I had to be at work at a certain time and she was super quick…read morewith doing my hair. She is always kind and professional. I love how fast she is and how neat my braids look.

Kemmy did a great job. Her braiding was very comfortable and fast! The look was great.read more

BEST HAIR EXPERIENCE EVER! After years of salon visits, Ms…read more Cynthia absolutely blew me away! She was so professional, so kind, and completely attentive to every detail -- from making sure every hair strand got the right product to checking in on my comfort the whole time. She totally respected my quiet vibe too, which I appreciated! I was nervous after a previous curl treatment elsewhere that didn't take... but this time? WOW. With the perfect rods, timing, and her expert touch -- I walked out with bouncy curls I instantly loved. Days later... still obsessed! Wash day came and the curls STAYED -- defined, full of life, and NO endless scrunching required! Ms. Cynthia is a true curl superhero. I'm officially a loyal customer forever! ‍

Ms. Althea provided excellent care for my natural damaged hair. She is professional, knowledgeable,…read morefriendly, and highly experienced with caring for hair. The office space is nice, clean, and relaxing. After my hair was completed, it felt soft and looked beautiful. See pictures below.

I've been coming to this salon for a while now, and I can honestly say--it just keeps getting…read morebetter every time! From day one, the experience has been consistently peaceful, professional, and refreshing. The space itself is absolutely beautiful--every detail from the color scheme to the logo is so well thought out. It feels modern, clean, and calming as soon as you walk in. You're greeted with warm customer service, and there's never a long wait. Your appointment time is actually your appointment time, which is a rare gem in the salon world! What I appreciate most is the education I've received about my hair and how to truly care for it between visits. I'm always able to ask questions and get helpful, honest suggestions. On top of that, they're constantly offering new products and services that actually work. I've fallen in love with several of the hair products sold here--top-tier quality! It's clear they genuinely care about their clients' experience, comfort, and hair health. I always leave feeling taken care of, relaxed, and excited for my next visit. If you haven't made an appointment yet--do it! You'll thank yourself later.

The hair stylist at Mane Nutrients is very knowledgeable, courteous, and versatile with natural…read morehair. The communication from the team is above and beyond! You will not be disappointed with your choice in this salon!