Ordered Wadenhoe corner sofa at end of January, at a cost of £4,500. Paid 50% upfront. Was told…read morewould take up to 16 weeks. Received email in the first week of April for final 50% as due for delivery within 4 weeks. I chased them at end of April for delivery date. Was told should be by end of May. Chased and chased throughout May, to be told was going to be June, due to delays. Sales staff aren't able to tell me what the delays are though. Then was told that would be July. When I asked to cancel my order as they have totally failed to deliver, was told that there was a 30% restocking fee- £1,436 for absolutely nothing. When I asked for the complaints procedure, I was told they don't have one, as they have never had a complaint. I asked for the directors contact details, which they wouldn't give, he rang off a withheld number, and didn't call me back when requested. they say that they are a small company, but actually have 20 showrooms. I have no faith at all in their 15 year frame guarantee or the stain cover- they can't even get the sofa made! If you are looking for good quality service STAY WELL CLEAR OF SOFAS AND STUFF.

We visited the barn in Fittleworth, West Sussex. Fabulous selection of sofas, helpful but…read moreunobtrusive sales people. They gave great advice. I ended up ordering an armchair I didn't even know I wanted as it was so comfortable. We were really impressed with the value too. We waited just over six weeks for delivery, as advised. The delivery people were polite and efficient, even when they had to remove the doorframe to get our new armchair in. We absolutely adore our new furniture. Thanks Sofas and Stuff!

If you are a passionate hobby interior designer - go to the Fulham DIY shop.Going there most of…read morethere customers are electricians, builders etc. who go there as a regular to order wholesale. Before the smoking ban they even were allowed to enter in with their light cigarettes - that is how easy going this place is. From the bottom to the top there are shelving with anything from nails, toolboxes, tubes, window handles etc. I once made my way there as my window screw broke. They had several versions of my broken example and I could close my window in a couple of hours again. That was a relieve. They also have more stock in the backrooms, therefore whatever you need, ask - they might have it. What I appreciate, even though there is a counter where you get served, you are allowed to have a look around. The service is very polite even when you only buy 4 screws.

I recently purchased a sofa and dining table and chairs from Roche Bobois in Wandsworth. I was…read moreimpressed with the service I received in the showroom, there was a baffling range of product/sizes/leathers but it was all explained well and the young lady who looked after me also gave some good advice. One item had been slightly damaged in transit but the delivery guys were apologetic and otherwise excellent. A replacement part was ordered and delivered quickly. RB is quite expensive but the designs are great and build quality is impressive compared to cheaper rivals. Another big factor for me was the peace of mind of the 10 year guarantee. I am a pretty sceptical shopper but from what I was told and experienced I am confident if something develops a fault, even in year 9, it will be put right.

Ooh la la! What a place... this shop is pure glamour from the minute you step inside. The shop is…read morehuge, and there is a dizzying array of gorgeous things to choose from. It is one of my favourite furniture shops in London, and definitely the place to go if you want something special for your home.

How Thomas Edison would smile upon the likes of Ryness, which sells everything you've ever needed…read morein a bulb or with a filament. Light bulbs, LEDs, energy savers or any other general household lighting requirement you can think of. They also offer a useful range of electrical appliances like vacuum cleaners, bedside lamps, heaters, kettles and toasters. You'll even find the odd, cheesy disco light and a few computer peripherals. The store itself provides a lot of eye candy and probably uses enough power to light a rural settlement of computer hackers bent on world domination. Still, at least you can help Earth's plight by upgrading your home's lights to energy savers, which are available in every shape and colour for a really good price.

I think that the staff in Ryness are incredibly helpful. It is like a good old fashioned shop where…read morepeople will actually spend time with you. Today I went in there to recycle batteries and bulbs (ie. they get nothing out of that at all) and they were happy to spend time advising me on what sort of charger I needed in the UK for a US appliance (again no sale). I was so impressed that I ended up buying something else. Of course you can buy things more cheaply on the internet, but you wouldn't get the service and the advice and the after sales. I have bought many things from Ryness over the years and always been pleased with both the products and the service.

We were looking for tiles that we needed at short notice. We specified our requirements to the…read moresalesperson and placed our order for the small quantities based on those tiles that we were assured would be delivered in 1-2 days. The first hitch was that they'd sold us tiles that were discontinued. The second, more serious issue was that the wrong tiles (wrong size, wrong colour) were delivered. The builder signed for them and fitted them on the day of delivery as we were working to a tight timeline. When we contacted the company the next day, they referred us continuously to their T's and C's saying that, despite the error on their side in delivering tiles different to those listed on the contract we had with them, it was our fault for signing for them and the onus is on us to replace. Finally the last instalment of tiles did not meet the company's 1-2 day delivery commitment. Really poor service.

One of several Ideabright stores on the Fulham Road, here you can by literally everything for the…read morehome and kitchen - pots and pans, cleaning materials, lightbulbs, toasters, the mind boggles at the sheer range.

Ordered an ironing board 30/1 online which claimed to be 'in stock'. The website also said next…read moreday delivery. Two weeks on no ironing board. Throughout the 8-9 days before I chasedI checked and the site still claimed in stock. After sending an email, received apology & told awaiting stock from manufacturer. When I pointed out they claimed (and still claimed) it was in stock, I received an email assuring me it was being dispatched that day (10/2) for arrival next day (11/2) and would receive courier info by email that night. Guess what I didn't and nothing came the next day and nobody contacted me. Chased on email again and was then told that due to weather stock had not arrived from the manufacturer....and were expecting it "anytime this week". And this two days after they had claimed to have mailed it to me already???? The following day, having chased AGAIN I was told the bad weather had caused delays and they were 'hoping' to have stock by next mon 17/2!!!!! so that's a "hope" 19 days after I ordered...plus of course the dispatch time from their shop...We'd be getting to nearly 3 weeks by then. At this point I lost patience and phoned to be told firstly that they could not find my order number on the computer, nor my address, nor my name! It wasn't till they looked on payments that they found it. Then I was told I had probably ordered just as the last item had just been sold (that old chestnut). Why then did their website still claim it was in stock 8 days later when I first chased it, and was still saying in stock on the 10/2, 12 days after my order? Why had they told me they had dispatched it on the 10/2 and then told me on the 12th and 13th that they still had no supply? The site now says 2 weeks lead time!(i achieved that at least. This outfit is a shambles, doesn't tell the truth. So what do they do? Have low prices for items they don't have in stock and can't supply; don't tell you about it till you ask; then pretend they've sent it; then lose your details. They do however answer emails and did offer me further discount if I waited and did refund my money when I asked for it. NOT GOOD. I have all the emails to back this up. I've ordered from Amazon for only £6 more and it was dispatched within two hours of ordering. Good luck!