I had a terrible experience with a dealership I visited prior to me buy a car here. They handled me…read morewith absolute care from start to finish. Leo from sales answered my inquiry about my dream car, he gave me an out the door total right over the phone, and had the car waiting for me in front when I went to look at it. It was gorgeous. Him and his entire team were friendly, accommodating and most importantly, they honored their over the phone out the door pricing. He even drove the car to follow me for my rental return. I had no one available to come with me that day. Thomas in finance made everything SO easy. He was very clear about everything, and everything was honest and straightforward. I was in and out of there in less than 2 hours, in a beautiful car. I also noticed a tiny chip on my windshield right after purchase and Manny, the sales manager handled it. The waiting room is also comfortable, and beautiful! I couldn't have asked for a better experience, thank you.

Had a horrible experience here negotiating buying a car…read more Salesmen are very aggressive especially Scott. Scott ripped up the buyers contract in my face Asking rhetorical questions like " ask me to drop the price one dollar " while Leonardo the salesman smirks and laughs. He Walked up to me already talking loud. Talking over me while I'm sitting and him standing. Saying there was no lowering the price in a very loud not happy attitude from the start. Wouldn't recommend anyone to shop here. Seems like nobody there was happy or really wanted to sell me a car. No smiles. If they remove the add-on, the sales manager Ruben says they will just jack the price back up over the listing. Doesn't make sense to me. Watch out people a lot of bait and switch. Add ons. Buying a car should make sense!

On one of the hottest days of August, we were greeted by Robert V. And E.J who both welcomed us in…read morewith open arms and made my wife's car shopping experience Simple, Easy and Relaxed. From getting pre-approved days prior to our visit and having Robert and E.J reserve vehicles for us to test drive to the end of the night where my wife completed her paperwork, it was a smooth 10/10 process. Robert helped answer all of my wife's questions in regards to costs, payments and maintenance. On the other hand EJ helped put her in the right car by giving information on each vehicle we wanted to know about, giving his recommendations and being eager to help in anyway even after having his long 14hr day . To both of these gentleman, thank you for treating us with kindness and respect, and we hope that many others come share the same experience with you here at Norm Reeves Cerritos.

I learned the hard way, sometimes you want a car in a certain color and trim level that is more…read moreunique and harder to find. Maintained contact with Mr Roberto and he helped me get the SPECIFIC COLOR MAKE AND MODEL. He was so on top of helping me that he called me when the new truck load of vehicles came in. Car had only 10 miles on it. WOW!!! Roberto artega (I might of misspelt his last name) you are truly a blessing and thanks for the help

After a very disappointing experience at Fontana Hyundai, we returned here where we bought two…read moreHyundais last year. Jacob Borrero was our sales representative and was very attentive and patient. We found a 2018 Sonata with about 36,000 miles on the internet. We bought it for exactly the internet sale price. (Unlike Fontana Hyundai who had a similar car but added on thousands of dollars in dealer add-ons and refused to sell us the car at the advertised price - see my review). We then decided to trade our '24 Palisade for the '26 Palisade Hybrid. Jacob was very professional, friendly, and pressure-free. He was one of the reasons we bought two cars again. Despite any "deals" out there from other dealerships, we've learned our lesson and will always shop at this store. If you want an honest interaction and sale, this is the only stop you should make. Thank you Jacob (and Norm Reeves) for a wonderful experience.

I recently purchased a new Hyundai from Norm Reeves Hyundai after a friend who works for Hyundai…read moreCorporate helped me secure an excellent pre-negotiated price. The dealership had exactly the vehicle I was looking for, and that's how I was introduced to Joseph Calderon. Joseph was excellent throughout the process. He was responsive, friendly, and communicative from start to finish. He sent photos of the vehicle, coordinated my appointment, answered my questions, and made sure everything was ready when I arrived. He did exactly what you hope for from a salesperson, and I appreciated his professionalism. He even checked in with me after the purchase to make sure everything was going well, which was a thoughtful touch and speaks to the level of service he provides. The only reason this isn't a five-star experience was the finance process. I was paying cash, had no trade-in, and had already agreed on the purchase price, so I expected a quick and straightforward transaction. Instead, I sat through multiple presentations for extended warranties, service contracts, glass coverage, LoJack, paint protection, and other add-ons. I understand these products are part of the dealership's business, and I don't mind being offered them once. However, after clearly declining several times, the continued sales pressure became frustrating and unnecessarily prolonged the process. The same approach continued in the finance office before I was finally able to complete the paperwork. Despite that, I left with the exact vehicle I wanted at the agreed-upon price, and Joseph made the experience as smooth as he could. If the dealership streamlined the finance process and respected a customer's decision after the initial offer, this would have been a five-star experience. 4 stars

I have to share this because it's rare to find a genuinely honest car buying experience these days…read more I live in Redondo Beach, so I first went to another local Kia dealership since it was closest to me. Unfortunately I ran into some pricing games there, quotes that didn't match what was advertised online, and discounts that were listed on paper but never actually applied. It left a bad taste in my mouth. After that, I decided the extra drive was worth it and reached out to Serbie at Kia of Cerritos. Completely different story. He was upfront and transparent with pricing from the first message, sent me a real itemized breakdown, and when I asked him to remove things, he actually removed them. At one point we realized I didn't technically qualify for a $750 competitive discount he'd originally quoted me, and instead of just pulling it from the price, he worked with me to offset the difference anyway. When I showed up to buy, everything was ready. Serbie walked me through the car and the whole process, no pressure, no games. While we waited on the finance department, we ended up just talking, kids, music, life, instead of him trying to upsell me on extended warranties and add-ons I didn't need. It's honestly the best car buying experience I've ever had. You go in expecting to get worked, and that just wasn't the case here. If you're shopping for a Kia, go see Serbie at Cerritos. I drove an extra 15 minutes from the South Bay to get here, and it saved me thousands of dollars and a lot of stress.

My experience with the Kia Cerritos service department has been extremely disappointing, and…read moreunfortunately, it has been the customer service--not the actual vehicle service--that has been the biggest issue. I initially brought my vehicle in to have recalls completed and to have a possible warranty issue looked at. I was told they would need the vehicle until the end of the day or possibly the following day. I never received an update. When I repeatedly called and texted trying to reach my service advisor, I was sent to voicemail over and over. When I finally reached Israel Garcia, I was met with an attitude and a condescending tone. I was also told that he had informed my husband they would need the vehicle for 3-4 days, which was not what we had been told. The following day, Israel called to apologize for how he had spoken to me and said that he prides himself on his customer service. While I appreciated the apology, after the way I was treated, it was difficult to feel confident that this was simply a one-time occurrence. I eventually got my vehicle back and decided to take my business elsewhere. Interestingly, I never received the customer survey that they normally seem very insistent that customers complete and rate according to their expectations. However, I have received multiple follow-up texts regarding services I declined, which has been frustrating. Unfortunately, my most recent experience brought me back to the service department. When renewing my registration, the DMV informed me that I needed an orange slip from Kia confirming that an emissions recall had been completed--a recall that I had already had taken care of during my previous visit. I went back to Kia to request the form. Jose, in the service department/cashier area, asked if he could help me. I explained exactly what I needed and asked whether I should have received the form when the recall was completed. He told me that I should have received it then--which I hadn't. He proceeded to fill out the form. As I was walking away, I noticed that the license plate section had been left blank. I turned around and politely asked if he could please fill it in because I had already been dealing with this issue all day and didn't want to arrive at the DMV with an incomplete form only to have it rejected. His response was dismissive and unnecessarily rude. He said he didn't know my license plate number. I explained that it was on the registration paperwork I had just shown him. He eventually filled it in, but made sure to tell me that he was "doing me a favor." At this point, it's not about expecting special treatment. It's about basic courtesy, communication, and customer service. Mistakes happen, paperwork gets overlooked, and delays happen. What shouldn't happen is making a customer feel like they're an inconvenience for asking for something that should have been provided in the first place. After these experiences, I have chosen to take my business elsewhere. I hope Kia Cerritos takes a serious look at how customers are being treated in its service department because the repeated attitude, lack of communication, and dismissive behavior have completely changed my perception of the dealership.

I would like to thank Alan from the Service Department for being kind to us when I had my car…read moreserviced in July. He did not talk down on me and was very professional. I was kept in the loop with updates and status of the car service. He even got us a ride back home when the car service was not able to be done on the same day we brought it in. I also want to thank Alfonso who was my service person when I first went to Cerritos Dodge. He clarified that some issues brought up with me by the Scott Robinson Jeep Service in Torrance were not in fact needed and that my car is in pretty good shape.

DO NOT DO BUSINESS HERE!!! I came to buy a new Durango and made it absolutely clear to everyone…read morethere that I wanted to buy the vehicle as is with nothing extra added. They talked about a security system and a clear coat and I explained that I absolutely do not want it. After logging into the bank to set up payments I realized I paid way more than I was told. After doing some research I see they charged me for the alarm system and clear coat that I told them I did not want. It has been almost 4 months and I have not received nor do I want those items. I was charged almost $10,000 extra for something I never wanted and never received. I was scammed and they have yet to try to resolve this. Do not make the same mistake I made, spend your money somewhere else! If a manager is reading this, I am still waiting to talk to someone who can make this right.

I bought my IS300 in for the scheduled service. My advisor, Justin Nguyen provided excellent…read morecustomer service!!!! I was met with nothing but smiles and a very pleasant attitude. Thank you Justin for ensuring that your customers have an amazing experience at Lexus of Cerritos!!! Part 2 The customer service at Lexus of Cerritos is impeckable!!! Shout out to my service advisor, Justin Nguyen!!! He is an amazing service advisor that goes above and beyond!!! He sent videos of the team doing the maintenance on my car, sent pictures of my parts that were recommended for replacement, and even assisted me with accessories that I wanted for my car. I would recommend contacting Justin when in need of service for your Lexus, he will definitley get the job done with a smile!!! Thanks again for all that you do and see you soon during my next service visit!!!!

I had a great experience getting my car serviced here! Justin Nguyen has been my service advisor…read morefor a couple times now & he is very professional, and very helpful from start to the end. I definitely recommend coming to him without a doubt. He makes sure your vehicle is 100%! Thank you Justin!

I can't say enough good things about Joseph (Service Deparment) - I ran into an issue with my…read morerecently purchased vehicle, and from the very beginning he treated me with respect, kept me updated, and made sure I was taken care of every step of the way. Instead of passing me off or making me feel like just another customer, Joseph genuinely cared about finding a solution. He was honest, professional, responsive, and followed through on everything he said he would do. That's becoming harder and harder to find these days. Customer service like his is the reason people come back. If you're buying a vehicle or need help after the sale, I highly recommend asking for Joseph. He turned a stressful situation into a positive experience, and I truly appreciate everything he did for me. Thank you again, Joseph. You earned a customer for life.

Daniel and his management staff wasted half of my day. Do not recommend…read more I had one day off to come and get a Land Cruiser to surprise my wife. After agreeing to the price over the phone I asked to get the paperwork started online before I leave my house so I could arrive for an easy, simple transaction. I went to my bank and got the checks ready. Before I left they sent me an "updated" quote $3000 over what we agreed upon with (over msrp). I gave them one chance to stop playing games and then they tried to get me again! I turned around and drove home.

A week prior to making my decision on purchasing a vehicle I met Ernesto. I just loved his approach…read morewithout pressuring me I kept 100% with him and he did the same. I went back on 5/22/26 and he showed me the 2026 Kicks which I'm in love with but I wanted a specific color. He was patient with me even when I was close on walking out, Ernesto didn't give up on me and my decision he even out his way to get me the color I wanted. I walked out HAPPY and satisfied with my decision and purchase. I highly recommend Ernesto as your next sales person. Thanks Ernesto!!

This place is not helpful I came here two weeks in a row to…read moretry to service my car's electrical problems, and each time I came and they were trying to charge me more and more just to diagnose my car. Never coming back here

Good and swift service!…read more Amazing client service, thank you for your valet service too!

Do not take your vehicle to Norm Reeves Ford Service Center…read more Their Maint dept left my vehicle short on oil ; so short they had to drive out to me and double check their work; which included them adding oil and washer fluid. They for sure lost their quality they once had.

Just leased my 3rd Tiguan from McKenna Cerritos. The best experience! Westley was prepared, kind,…read moreand professional. Eddie had me driving home in my beautiful new car in record time. He was thoughtful and incredibly pleasant. Buying a car should be fun. These two delivered!

I had an amazing experience today at McKenna Volkswagen! Steven Merritt-Taylor and Jimmy Pigneri…read morewere absolutely amazing in helping me get the deal closed on my new car. Their customer service was exceptional from start to finish. They were patient, knowledgeable, willing to go the extra mile, and took the time to answer all of my questions throughout the process. I truly appreciated how attentive and helpful they were in making sure everything came together. Sheri in the finance department was also amazing and made the finance portion of the process smooth and easy. I also want to recognize the sales associate who helped bring the vehicle over for me. Unfortunately, I can't remember his name, but I really appreciated his help as well! This is my third vehicle from McKenna Volkswagen, and experiences like this are exactly why I continue to come back. The entire team made this such a positive experience. I'm extremely happy with my new Tiguan R-Line and highly recommend Steven, Jimmy, Sheri, and the McKenna Volkswagen team!