This is an update from my last review once I realized my mom's jewelry was missing after her…read morepassing. This is a follow up on my previous review and written complaint to the facility regarding my mom's missing after her passing at your facility. It has been distressing to learn that some of her personal belongings, which held significant sentimental value, have not been accounted for. These items were not only precious to her but also hold deep emotional significance for our family. Despite my initial report and the assurances I received regarding an investigation, I have yet to receive any updates or clarity on this matter. I kindly requested a prompt response outlining the steps being taken to locate my mother's belongings. As we navigate this difficult time, resolving this issue is crucial for our family's peace of mind. The administrative director initially looked into this, but never located her jewelry. When I reached out to find out the outcome of the investigation, I never got a response.

Everything .The staff at the front desk will be nice in the beginning over time they will be rude…read morebut try and act like they are joking with you.Most of the nurse staff is rude and they try and listen to your conversations and go and report back to someone what you say .The day room was dirty with food ,my mothers room was dirty and had food and body fluids on the floor for days .The food they provide for patiences is terrible ,it is either cold or under cooked or over cooked definitely not editable . There was no bars on the bed even though they knew my mother had a risk of falling . They would keep the call button out of reach and the phone so she couldn't call anyone . Some patients said they are denied showers for weeks and only get to shower a few times a month . They have had items stolen from them and the staff does nothing about it or the staff takes things out of the persons room and claims they stole it . While changing my mother ,a nurse rolled my over on the left side knowing that was were she had pain and my mother fell out of bed . She tried not to hit the TV stand ,the roller table and her face on the floor . She had two big bumps on her forehead and a huge black eye .She said she couldn't open her eye for a few days and when she could she say blurry . The nurse told her she better not tell anyone and that she just fell on her own . She had pain on her forehead for a few weeks and her face . My mother was dying from terminal breast cancer and she would have shortness of breath at times she was afraid to go to sleep because couldn't call for help if she needed anything . Last Wednesday she was trying to get help ,her room mates tried to get her help and push the call button they said it wasn't working ,and they took her phone book so no one could call me .A nurse said "she doesn't need the call button she's going to die anyway ". That is absolutely unacceptable. I didn't get to see her before she passed and then when I asked where she is ,they claimed they don't know . Then when I tried to ask what I could do about her injuries ?I was told to move on and let it go ,she's dead now and there's nothing you can do .I'm trying to find ways to file a complaint for the way she was treated .

Worse place don't go! This place is horrible. You'll get reprimanded for everything. The staff…read moretreated me like a piece of do do I didn't think a place could be worse than BH,Hunt is. Never have help, the food is awful, Place is infested with mice THE STAFF TALK LUDLY ALL NIGHT. Pt OT are Allright.Bathroom is always filthy, smelly. Care is horrible, Thier s no quality.

If I could give 0 stars I would. My mom was there for almost 5 months until I moved her to…read morehospice. The care by most staff was despicable. My mom was left in a soiled diaper for hours. If she rang the call button it could take up to two hours for someone to come . There was an unexplained 5 inch bleeding cut on her leg. She had two gold bracelets stolen off her wrists when she was sleeping and nightgowns stolen. The staff (not all but most) should be ashamed of themselves for the lack of care they provide. It was a horrible experience and I feel sad for all the residents.

My brother-in-law is in continuing care and my sister is in memory care at Brooksby. Sadly, she…read morewent into memory care on her birthday in August. I had asked my brother-in-law if he would like me to be his advocate. He thought that would be great and appreciated my suggestion. I live on the West Coast and of course Brooksby is on the East Coast. I knew that because of HEPA laws staff are not supposed to talk to family members without written permission or consent form. I called their case manager and my brother-in-law's nurse over 15 times in one week and left voice messages. NO ONE CALLED ME BACK! When I finally reached someone in the administration office, I explained the situation and asked if she would please call me back either way to let me know what's going on. I STILL have not heard from anyone. Although I live 3000 miles away, I am the closest relative that still has cognitive abilities. All three of my younger sisters have Alzheimer's. I was hospitalized with shortness of breath which doctors thought I had a heart attack on top of a bad case of bronchitis. The cardiologist performed a cardiac catheterization and told me that my heart was "great." He asked if I had been under stress and diagnosed me with broken heart syndrome due to the stress I had caused by the total lack of communication between Brooksby regarding my family members and myself. NO ONE YET HAS CALLED ME BACK! It's been about 4-6 weeks. My family pay an exorbitant amount of money and Brooksby cannot return a phone call? Family care is good healthcare. I would not recommend Brooksby to anyone considering putting themselves or a loved one in that facility.

This place is a Poncy scam! I payed to Erickson Living…read morethousands of dollars in the form of a deposit. Our decision to move Dad there was based upon their marketing which said further care was available should it be needed. Well, not so much. Dad fell and was transported to a local hospital which then transferred him to a nursing home. He is not receiving PT nor any of his basic needs met. I called Brooksby Village to have him moved to their short term rehabilitation. I was told 7/29 or 7/30 a bed would be available. Now I am being told a bed will not be available for weeks. Meanwhile, his monthly apartment rent of $2,800 has to be paid. To those looking at this facility RUN RUN RUN!!!!!!! They are a Poncy scam!

I am an Attorney and most of my practice is dealing with the elderly. I benefit by their wisdom,…read morebut I am troubled by what I see in their inherent weaknesses of old age ( mental, physical, etc..) and what uncaring or even worse, unscrupulous people/companies can do under the disguise of elder services. There is only one company that has not only my loyalty, but my full faith and confidence when dealing with, helping, trusting, caring for and even loving old people with dignity and respect..... and that's Joanne MacInnis and her crew at Aberdeen. Take a bow team, this is my review .....

I am so grateful for Aberdeen's diligent and thorough care for my 96-year-old cousin, especially…read moreduring a health crisis over this past weekend. Ordinarily an Aberdeen caregiver is scheduled to be with my cousin just a few mornings per week, and there was no one on duty last Friday when some visiting neighbors became concerned that she was unwell and phoned Aberdeen for help. The Aberdeen Case Manager, Diana Shepherd, promptly rushed over to my cousin's house to check and take care of her. Diana then stayed with my cousin until she could arrange for Aberdeen caregivers to stay with her 24/7 until the health crisis passed. I appreciate that it was not easy to find caregivers on such short notice, and am grateful to those kind caregivers who rearranged their schedules during this busy holiday season just to be with my cousin. I live four hours away, so having this dedicated team in place means the world to me, and gives me great peace of mind. I cannot say enough good things about Aberdeen, and Diana and her wonderful caregivers!

I will forever be grateful for the care, love and support the entire staff of the Brudnick Center…read moreshowed me and my mom during her final weeks. The care, compassion and facility were unlike any other rehab I had experienced over the years while caring for both my mom and dad in their later years. A peaceful, beautiful spot that provided attentive care and dignity to my mom. I felt supported as things started to deteriorate with my mom's health and this special place was a gift to my family during a very difficult time. A special thank you to Peyton, a nurse, who went above and beyond. From the initial intake to calling to follow up with how I was doing, this was a remarkable place and a truly special staff.

My loved one is here and i could not be happier. The staff are incredibly caring and kind and…read moreduring tough times they step up and provide the best care. God forbid I get old one day. This is the place I would choose! Thank you, healthcare workers you rock. Carolyn and Erica in case management were always there to help and navigate the health care system for me as this is a new journey in my life for a loved one. Thank you Brudnick!

I'm giving three stars, the care by the nursing staff ie two of the nurses was wonderful (Lorna and…read moreDenise) there was another nurse that was awful and when my mom was dying she was so rough with her and almost choked her with medication, but I digress. Let me start at the beginning. We looked at this location for my mom because she needed more care than we were able to give her at home anymore, it all seemed like a great fit, the woman that gave us the tour was wonderful and kind, unfortunately she hit ill and they let her go. One thing that I cannot say enough about is the activities department! If not for them I would have taken my mom out, they kept my mom busy and entertainment for the last six months of her life. Jacinda the director should open her own business! I have so many items that my mother made that are beautiful and I will cherish them forever. Let me get to the negative about this company. The management is truly awful, I won't go into too many specifics but I know that karma will have her way with these folks. I will start with the family is supposed to get together with a manager and get a 30 and 60 day review of how their loved one is doing, Jack the manager had to change the date, ok fine but when I went in on the date he changed it to he started yelling at me (the customer paying 9k a month) saying he was too busy! There is a nurse case manager who oversees the nursing staff, unbeknownst to me I don't even think she's an RN, that I caught in a bunch of lies about my mother falling, which ultimately resulted in her death. I had asked to see the video to see my moms fall and was given the runaround how Jack couldn't find it on the film (what??? Why do you have cameras then?) my mom was in hospice care and did not have a long outlook but this definitely rushed her process along. I could go into many more stories, something that really left a bad taste in my mouth? They sent me a bill after my mom had passed away, keep in mind, this is a 50 bed facility, not a huge corporation! My mom had been gone over five weeks now, I'm still awaiting the refund I was promised three weeks ago, the management doesn't care about their clients whatsoever, it's all about the money, thank goodness for Lorna, Denise and Jacinda!

Doing a great job with their residents during a very, difficult time. Navigating visits while…read morekeeping everyone safe is no easy task. Special thanks to Kamisha, Jack, Ann and all the ladies that work the front desk!

To be clear, they manipulate their google reviews by having "overly negative" reviews suppressed…read more Remember, they are paying to advertise on Google, so those ratings are not nearly as transparent as you would like to think. Google would rather remove my two harsh, but honest reviews than lose a major, high dollar advertiser... don't forget, they're a nationwide chain, not just the one Danvers location. Moreover, they have staff and others leave ficticuous positive reviews. 4 stars on Google and 1 star on Yelp? Something doesnt add up. A few bullet points before you make your decision. 1. 2 patients died in their care. Now, they have to scan EVERYONE'S individual bar code every 30 minutes (basically a never ending process) 24/7, including all night. Have trouble sleeping in withdrawal? Well, you can forget about it when you hear BEEEEP as they scan your wrist every 27ish minutes. Here's a link to an article regarding the death of one patient: https://www.statnews.com/2017/08/25/mass-treatment-center/ 2. The cleaners mop EVERY unit with the same bucket of dirty water...its absolutely disgusting. Also, need a towel, soap, etc.? You better speak Portuguese because while the cleaners are very nice and friendly, there's barely a word of English between them. (My roommate actually stole a spray bottle of cleaner because the showers were NEVER cleaned during my time there.) 3. Upon move in, I was placed in an unchanged bed of the person before me. This had to be obvious to the nurse who brought me to my bed as my sheet was twisted and half on the floor and I had no blanket, I was so sick and out of it, I didn't question it. I realized what happened when I got a new roommate who, before they arrived, had their bed made and changed with a fresh sheet, blanket and pillow. Its not they forgot to change the bed that bothers me but that the woman couldn't be bothered to do anything about it. 4. They refused to contact my prescriber regarding a question about one of my meds. 5. The staff is literally useless. I could not get anyone to go into a locker and get me my shaver for 6 days. They handle things like this: "speak to so and so tomorrow. (tomorrow) check back later... check back later, again....they left for the day, ask so n so, tomorrow." Rinse and repeat. 6. The care was so bad, I decided to transfer to another facility after a week. Upon leaving, which they made every effort to stop, prevent, and otherwise, delay and after I paid $1600 out of pocket upon admission, of which they refused to refund any part of, upon my leaving, I discovered they had also gone into my wallet without my permission, and taken $50 for my "copay." 7. Checkin is a joke. Ive never seen a more pathetic search upon admission. Clearly, I was not the exception. Literally any drug you wanted was available right under their roof. When I pointed this out to my mother in front of a counselor, they apparently felt obligated, finally, to act, searching everyone and kicking two people out, but this barely made a token dent. There were still drugs everywhere. Although you didn't have to go outside to get your drugs if it was raining, which I guess was nice if thats what you wanted. 8. Want privacy? Not there. They called me by my first and last name multiple times in front of groups of other people. This is a MAJOR HIPPAA violation if you are unaware, because your privacy should never be violated. 9. I would give one star but a few of the orderlies responsible for watching us were really nice, and one of the black, male desk people brought my breakfast back to my room one morning when I was too sick to get out of bed...but that was also the result of my taper starting at less than half what it was supposed to be. So, I have to be fair and give the good with the bad, but it's no contest, I've never been treated so poorly, so consistently anywhere in my life, and it APPEARED to be a function management. Make no mistake about it, once RCA gets you in, YOU ARE A NUMBER and YOU ARE A $ to them... nothing more. If we were, that 2nd person never should have passed away.

This place should be shut down. I am writing this so no other family has to go through what we are…read moreexperiencing with RCA Danvers. Families go into detox scared but hopeful. This experience replaced that with confusion, stress, and zero trust. We chose the RCA Danvers facility based on clear promises: communication within 48 hours, transportation to and from the facility no matter length of stay, and a safe, structured detox. Once my partner was admitted and insurance was in place, none of that happened. Theres been no communication. No updates. No reliable way to reach anyone for literal days. When I finally got someone on the phone after 72 hours of constant calling, I was met with dismissive and unprofessional behavior. I spoke with Christine, Cassidy, and Joe--none of them provided answers or showed basic empathy. At one point, while I was trying to get information about my partner's condition, I could hear them laughing and passing the phone around the room. That alone should tell you everything you need to know about the callousness and unprofessionalism of the staff and total lack of oversight at the facility. The level of care is also deeply concerning. My partner is detoxing from fentanyl, and what they're giving him does not match what we were told to expect, including assurances of a structured methadone taper. Detox is NOT something you handle inconsistently. Transportation was another promise that completely fell apart. I was told he would have a ride home after detox. Now I'm being told that unless he commits to a 30 day program, he will be discharged to the streets after detox, despite living over two hours away. Most disturbing of all, I was told directly by Joe that if he relapses when they discharge him to the street, "that's not on them." That is the mindset of the people responsible for patient care here. This place presents one version of itself to get you in the door, and a completely different reality once you're there. It does not feel patient-focused, or family oriented--it feels transactional. If you care about your loved ones, safety and sobriety, DO NOT send them here. What you are told upfront does not reflect what actually happens. I have documented these failures and will be filing formal complaints with the Massachusetts Department of Public Health and the Joint Commission. This is not just a 'bad experience'; it is a dangerous lack of medical and ethical oversight.

The staff at the rehab facility has been nothing short of incredible. In one of the hardest moments…read moreour family has faced, they showed a level of compassion, patience, and genuine care that went far beyond their duties. They treated our vovó with dignity, spoke to her with gentleness, and supported us with comfort and understanding. Their kindness didn't just ease her journey -- it lifted ours, too. We are deeply grateful for every hand that helped, every heart that cared, and every small act of love they showed along the way. With love Maria Leite's granddaughter Sandy

I wouldnt send my worst enemy here. How is it possible for a person who is unable to move their…read morefeet or ambulate independently, and who should have bed rails in place, fall out of bed and onto the floor? Just disgusting. Smells like pee, last patients dirty cloths and trash still in the room when we arrived.

If I could give this place a 0 star I would. Do not bring your family here. They have a mice…read moreinfestation. The building is super super old and should not be deemed habitable for humans, or even animals. These people deserve so much better. This is their home, people live here. They shouldn't have to worry about mice getting in their snacks. I saw two of them today, TWO!!

What kind of a nursing home has a nursing staff that never noticed a patient having a stroke &…read moreheart attack? Maybe the nurse would have if she wasn't so busy on her cell phone. Then argued with us when we asked her to call for an ambulance. The EMT took one look at our Mom and knew she had a stroke, ask when the last time her vitals were taken and the nurse could not answer him. Thank-God that Lyon's ambulance is so good.

I have worked for Brightview Danvers for 6+ years and words can not describe how amazing they treat…read moretheir residence and staff! This is the first place I have ever worked for that truly treats everyone like family! The executive director is incredible kind and gracious. The business office manager is a truly a joy to work under. My co-workers are great team players working toward the ultimate goal of the happiness and safety of our residents. I first started there because my grandparents lived there and I've been there years after they passed. I can honestly say that working for this company has changed my life for the better! "We are in this together"

My mom lived in assisted living. The aid administered her before dinner pills at 1 o'clock in the…read moreafternoon apparently she wanted to get that task out of the way. This resulted in my mom receiving twice the recommended dosage of Tylenol within a 3 hour period. Fortunately her prescription medications were not involved in this mishap. Unfortunately this was only one of many medication mistakes that occurred during her stay.