Every time we enter the Saugus store we are greeted by one of your associates with a friendly…read morewelcome. Spec thanks to associate 023141 who was very friendly and professional to us.

I visited the Paper Store in Saugus about 2 weeks ago and Janna helped me select a beautiful pair…read moreof Cape Cod earrings for my sister. Janna was absolutely wonderful and very knowledgeable. This location has always had a great selection of merchandise and I will definitely be back! The coupons are a big help as well.

Awesome service. Good selection of beginner watercolors, sketch books, and pens, which is what I…read morewas looking for. Bonus; blank note card stock and matching envelopes for making your own. I love that it's employee-owned. A pleasant surprise that it's part of the same small chain that is also in Portland, Maine, where I've shopped many times visiting a friend. Will definitely be back!

Employee owned with the best assortment of serious materials for fine artists…read moreThey have several locations including Portland Maine Cambridge Massachusetts and Saugus ma

Had a great experience here when looking for boxes for some rather large gifts (boxes used for…read morebowls and/or vases). Angie was super helpful! She showed me the type box available, and even put it together for me, and when I went to get the item and tried it, it worked perfectly! I felt so happy to find these boxes, and bought several. Angie was friendly and very customer service oriented which I really appreciated. Karen also was helpful at checkout. Although I didn't look around too much on this visit, the store seems loaded with nice gift items! I highly recommend this Paper Store. Kudos to their outstanding staff!

Went in there after Christmas to return 2 items. One with a gift receipt & one with no receipt but…read moreall the tags attached. I knew I would have to accept the "sale" price for the item with no gift receipt. I brought the items to the register and showed the cashier and she said they would give me a merchandise credit and I was perfectly agreeable to that. I asked her to please hold them while I did some shopping. I picked up a few things and went to the register. It was all downhill from there. A surly cashier told me the gift receipt was from September so they wouldn't take it back. So I asked " if I walked in with no receipt you'd take it back?". She became more surly and said " it's from September, it's probably on clearance" I said "No it's actually still on the sales floor at full price". Then she went to the register and asked me the telephone number of the person who gifted me the items. I thought she was trying to help me. She actually pulled up my sisters purchases to confirm that the second item was also purchased in September. My sister would be livid if she knew they went into her account in order to justify poor service. The cashier stepped away to speak to a coworker and my niece and I heard her say "I'm being patient but blah blah blah" She then came back and tossed the stuff back to me and said " we can't take any of this back". It's okay that they start promoting Christmas in September but just know that if you buy a gift before November, even with a gift receipt, your gifted will not be able to return or exchange it. I should have paid more attention when the customer before me stormed out and I could hear the same unprofessional employee complaining about the customer. I'm done with the Paper Store. I have 40 years in retail management and have never treated a customer like I was treated.

Well I tried to give this store another chance today. I looked up what time they were open until…read moreand it said 8PM. Just to be sure I called the store and the woman on the phone verified that they are open until 8 PM. I then got to the store and saw a few customers walking out as I was parking. So I walked up to the door and it was locked. I see two woman at the register in the middle of the store. Now, keep in mind I had just called not even five minutes prior and confirmed they were open until 8. So I started walking away and called the number back (I didn't want to be rude by knocking on the glass door, plus I thought maybe I misunderstood when she said they were open until 8). The same woman as before answered the phone & confirmed they're open til 8. I explained to her that I'd just tried to come in and the door was locked. She sounded frazzled ( I guess would be the word??) and said "oh it shouldn't be locked, are you still here??"... I told her I was walking away but would turn back around. I get to the door and see two employees standing at the register & one comes over to the door, undoes the lock, & cracks the door open. This woman had her purse on her arm and a set of keys in her hand. I explained to her that I had just called and was told that they were open until 8. She tells me that no, starting next week they'll be open until eight but they close at seven now, and if I "really want to" I can come in and grab what I need quickly. The way that she said this made it very obvious that she did not want me to come in, especially since she had her purse in her hand and was blocking my entrance to the store. Now keep in mind when I first pulled up to the store at 7:30 I saw customers leaving, so clearly they didn't close at seven. I told her to forget it and that I will come back a different day. This entire situation has me very confused because I called the store at around 7:20 & don't understand why I was told they close at 8. Obviously if someone is calling 45 minutes before you close they are probably planning to come in that night. I spend a lot of money at the store because I use their premium flat wrap in my business. Anytime I am there I spend at least $50 and I go there multiple times a month. This is the second time I've had a bad experience at this store and unfortunately at this point it doesn't matter how much I love their products, I will be finding somewhere else to shop.

This place is unbelievable! My now husband and I had our wedding invitations done here. They came…read moreout better than I had ever imagined! We were still getting compliments up until our wedding day! The whole staff was amazing! When designing them we never felt rushed and were given excellent advice throughout the wholw process. We had an issue with our initial proof and with one phone call to the store it was fixed like it never happened! We really cannot thank you guys enough!