I am honestly amazed that this dealership is open. Now I know why it is always completely empty and customers look completely frustrated.
I have never witnessed such arrogance for a car dealership, especially a Kia dealership in the middle of nowhere in Niagara Falls.
I was returning a shitty leased vehicle my wife had as a grocery-getter and asked about getting a ride home via the 'courtesy shuttle' and was told that they would be able to accommodate me, unfortunately after I signed the return paperwork, I promptly learned that my money was no longer good there and was told that they could only give me a ride to the bus stop at Walmart that is on the corner.
Horrible, horrible customer service. Never mind having to wait in the waiting room while you complete my paperwork, but then literally telling me that you are only willing to take me to the bus stop, and even when I mentioned the actual bus terminal across the street you said no. Meanwhile you haven't had a customer walk in all day. What a joke.
Horrible dealership, never spend a dollar here, they don't deserve it, and you will definitely not get any sort of loyalty great customer service here. read more