I am honestly amazed that this dealership is open. Now I know why it is always completely empty and customers look completely frustrated. I have never witnessed such arrogance for a car dealership, especially a Kia dealership in the middle of nowhere in Niagara Falls. I was returning a shitty leased vehicle my wife had as a grocery-getter and asked about getting a ride home via the 'courtesy shuttle' and was told that they would be able to accommodate me, unfortunately after I signed the return paperwork, I promptly learned that my money was no longer good there and was told that they could only give me a ride to the bus stop at Walmart that is on the corner. Horrible, horrible customer service. Never mind having to wait in the waiting room while you complete my paperwork, but then literally telling me that you are only willing to take me to the bus stop, and even when I mentioned the actual bus terminal across the street you said no. Meanwhile you haven't had a customer walk in all day. What a joke. Horrible dealership, never spend a dollar here, they don't deserve it, and you will definitely not get any sort of loyalty great customer service here. read more

Great cars, buy that has nothing to do with the dealership, zero professionalism service department is run by cowboys and one cowgirl do not know what they are talking about most of the times I had the displeasure of being in the company of the service department, I can not comment on the trades ability as I have had no service done at this dealership and will never use them I requested the name of the owner and was basically told that they did not know his name when I finally found the owners name and sent an email explaining my concerns he never had the decency to reply, as I told them I had fully intended getting this car serviced 100% based on the recommended service interval but they will see not $1 of any work performed on this car avoid them go somewhere else . read more