Absolutely amazing customer service and DK was super helpful and really nice guy would absolutely come here again for any audio services

Unable to get service done that day because one person called in sick, for prearranged appt. Totally chaotic front desk. Car theft kill switch. Quite honestly, those giant thudding speakers are a menace and it will not be grieved if the day comes that Car Toys closes. read more

In 2009 my husband had car toys put a new radio in my 1949 Ford Business Coupe. My husband passed in 2013 and I could never get the radio to work. I had the electrical checked and all was working. I recently took the radio over to Dakota at Car Toys he checked the radio and found it was dead. He then took out the fuse, replaced it and it worked. I am so happy to be driving again with music, and really appreciate Dakota for being so helpful to this old lady. Chris Cayton read more

Good customer experience. My wife got the full detailing and they did a wonderful job. Car looked and smelled like new! Now I just need to know they can install a horn that plays la cucaracha so I can prank my wife. read more

The WORST! 1965 resto ruined by these idiots. The broke the door panel so the used screws to put it back. Now I have to replace the door panels again. Totally poor quality and zero accountability. They simply refused to fix the issue and blamed me. They said I brought the car in with screws in my completely mint interior. If you're driving a 500 beater and and care about your care then they will over charge and thrash your ride too. DO NOT USE CAR TOYS. They suck a huge bag of dick. read more

Very bad service. I paid more than a thousand dollars and after a short time it no longer worked. I went to have it repaired and they didn't have appointments until a week from now, but if you bought something, they gave you the appointment the same day. The installer at the place is rubbish, as are his apprentices. read more

I've always had a great experience with Car Toys, but this specific location really went above & beyond. Shout out to David! I came in looking to hook my mom up for Christmas. He showed me exactly what I was looking to get done, but unfortunately the price just was nowhere near where I wanted to be. I was ready to walk out until David hit me with the "well let me see what I can do". I know a lot of times places & people say "I'll see what I can do" knowing there's more that can be done but David was genuine & I appreciate the time to figure out a solution for me that would be around the price range just was looking for! read more

1995 Tacoma 121,000 mi. survivor. Oct. 2024 I purchased FOCAL PS-165SF component speakers, Alpine amp and a Kicker hideaway sub. $1,266.00 parts and $875.00 "professional" install. Job complete in 7 hours and store closing. Sounded great, 2 1/2 hr. drive home. I drove 5 hrs round trip 4 days later because FOCAL crossovers were not installed. Tacoma store installed them while installer had an attitude. 3 days later I called Focal Rep. due to speakers sounding blown at 1/2 vol.I contacted Silverdale to do warranty work as they were 2 hrs closer. Made appt. showed up and manager said appt. not written in book. Made appt. and they cancelled day of appt. due to manager gone. drove to another appt. and not written in book again but they would try. returned later and manager said FIXED. Didn't sound great. Next day I pulled door panel and serial # confirmed nothing replaced! They adjusted head unit settings so only higher frequencies played. manager straight lied to my face! FOCAL rep agreed I was entitled a brand new set of speakers as 9 months had passed and all the BS. Rep called Silverdale and I made another appt. in 3 weeks. Installer checked speakers and manager say's "WE DON'T HAVE SPEAKERS HERE". I started losing my mind and raising my voice when he found 1 woofer to replace bad one. part way home I noticed sub not working. I continued home, feeling ill that day. A few days later I suffered a mini-stroke. This week I'm going to MOBILE MUSIC in PORT ANGELES with ALL 5 STAR Reviews to get system dialed in. Silverdale manager should not have a job because he will lie and you can't trust him to honor warranties or keep appointments. PAID FOR PRO INSTALL, RECIEVED PRO PAIN IN THE ASS AND A MIN-STROKE INSTEAD!!! read more

The main sales guy is very nice and does work really hard to earn your business, but the main service guy can be a little rougher around the edges. Prices are on the pricier end. The service isn't much better. We were among the first few customers to drop off our Subaru Outback on a Sunday morning when the store first opened for installation of 1) an alarm system with remote start and 2) new front speakers, and they had not finished working on the vehicle by closing. The store contacted us to return close to their closing time, and when we did, we waited inside and then opted to continue waiting in our other vehicle for an hour and a half until they finally finished. The handoff itself was very rushed. They sped through the instructions on how to operate and use our new features, and we were not provided any instruction manuals. We came back a month later for help turning off the alarm system chirps, and the service guy rudely insisted that it was not possible because the chirp is a factory setting on the car. As I explained to him, the chirp in question was a different tone than what it was previously (the actual factory setting). Additionally, I have had this same exact chirp tone on a previous car that had a third party alarm system installed. read more

Car Toys - Car Stereo Installation Near Me - Tacoma, Washington

My boyfriend's car radio stopped working while I was driving and Zach (who is so patient and spent the time to explain everything to me) told me to come in. They figured out what was wrong with it and fixed it for free in less than 30 minutes. And he was cool enough to safeguard my purse while I went to the bathroom. These guys are the coolest! Customer service and quality help! read more

Car Toys - Fixed right in front of the store - Car Stereo Installation Near Me - Tacoma, Washington

Read the review people. Remote start that cost over $1000 and a $50 "hand wash detailing" that still had dirt and looked like a 5 year old that did it. Crappy job... I laughed because I felt like an idiot for not reading the yelp reviews when I left. Lesson learned. read more

Very happy with my interior detail service. The detailer Lucas made sure I was 110% satisfied before handing over my car. Exceeded expectations. read more

Car Toys - Car Stereo Installation Near Me - Tacoma, Washington

Shop took over 20 hours to install tint for two front windows. Was told to come back the next morning and the vehicle was still not done. Waiting in the store for several more hours while they installed tint on the front two windows. read more

DON'T SHOP HETE. Horrible place. Charged me $1500 for a crappy install that drained the battery. Charged me another $300 to remove it!

Bad ,,, just Bad! Wires hanging out. Greasy finger prints all over my white headliner. They changed $450 to install a amp and did a 5 minute job!!! They only used 2 screws to hold down the amp and it looks like my 5 year old could have did a better job. The only good thing was they had exactly what I wanted in stock. Oh yea, they hot glued my speakers in because the mounting holes didn't line up??? So bad! They don't even care. read more

sat here for almost an hour they keep letting other customers go thru because "the return is going to take longer "

Had an alarm installed by them in December. Something went wrong and it needed to be hard reset by them. They wouldn't do it that day, I assume because I wasn't spending money. They took couple after me back after they purchased their sound system but scheduled me 2 weeks out? Now after having a 1200 system installed by them, my car got broken into (windows shattered) and I need my system adjusted. Store is empty nothing going in and they still wanted to schedule me. Lazy way over priced literally anywhere else is better than here. read more

I give these dudes a 2 because I will be posting the install removed. There are top of the line speakers install to be quite ammeter. Screws going in to achieve nothing but a look or appearing installed when none of the screws are screwed to anything that will tighten. Paid to get tint done but notified after the fact one can't be done. Well money already spent to them. read more

Car Toys - Picture of car done except front driver. After install of stereo system shit was stolen like advertised by car toys - Car Stereo Installation Near Me - Tacoma, Washington

Went in during their tentsale to purchase a couple things and got railroaded. Didnt know that when they advertise a price "installed" it may or may not be that price. I ended up paying over double the price due to the salesmens upsell. Just wanted to warn everyone so you dont get swindled like i did. It honestly ruined the joy i should have had with me saving up and buying the sound system ive wanted for a very long time. Federal way store on the other hand is professional and there to help you, not fleece you for every penny u have read more

I purchased a full interior car detail service. When I picked up my car 8 hours later, I was told management forgot to call me and when I inspected the vehicle, there were stains that were untouched, debri in the center console, mice droppings in the side door pockets, stains untouched in the trunk of the vehicle, no doors, dashboard or seats were cleaned. When I asked them to correct what was not done, I was told I would have to repay for them to honor what they said they would do. read more

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I desperately needed a new car radio and Herk (who works the front) was so beyond helpful and friendly in helping me finance. I wasn't sure what to look for or what everything would cost me and he broke it down to where I could understand everything. Im so glad he was able to help me today and I'm super happy with this location. read more

Car Toys - Car Stereo Installation Near Me - Tacoma, Washington

Just used a Groupon for interior detailing on a Toyota Camry. It looks fantastic! And everyone at the store was super polite and friendly, especially the guy who actually did the detailing (Josh? Guy with a longish salt and pepper beard - hard to tell much behind a mask)! Definitely recommend. I was actually really surprised to learn that they don't except tips. I've been meaning to bring him cookies or something! read more

Do not use this store. They will rip you off. They will charge you for Equipment you do not need.

Definitely not a place I would recommend to go to for any kind of service save your self the trouble. The customer service was awful. When I first entered the 2 gentlemen who helped me seemed like awesome guys I really felt like I found a shop that was well worth it hard to come across these days I paid for an exterior car detail and left my vehicle with them for about 5 hours that's how long they said it would take okay I show up because I haven't heard from them i showed up and my vehicle is still dirty and the worst part about it was when I walked in the 2 guys who helped me initially just kept walking past me didn't even look at me didn't say a word nothing it's as if they just wanted to take my money and not do the work no one apologized and no one wanted to try and work with me to make it right read more

Buyer beware. Be careful of their sales advertisements and online website deals and pricing. If they advertise a stereo head unit price that includes free installation and a free backup camera they should honor that and be truthful in their advertising. Charging $200 to install the free $70 backup camera and another $280 in "shop fees" for the free installation of the head unit is really a ripoff. A nice $600 Kenwood with "free installation" and a "free" backup camera was going to cost me over $1300 out the door. read more

Purchased dual 12 kicker comp r's. Was matched with a kicker cxa800.1 amp by none other than someone who is a manager there. The price I was quoted was around $600, it ended up being $788. Didn't care about the price... tax and whatever else... just needed amp and subs in a box. Hooked it up, it was banging, but something wasn't right. Come to find out I need 1000 watts RMS @ 2ohms, and my amp was pushing 600 watts rms @ 2ohms. I go back the next day and point this out to the same guy, I was apologized to and said he can get the one I need, but it has to be ordered... I said fine.. he said it's an extra $477 dollars..... I'm like excuse me.... that's a HUGE difference in price from $250 to $700... if I knew that's what I was looking at originally, I would have maybe thought about a different set up.... or accepted that I need X amount of Money in the first place. so I said fine order it, here's my number, call me, he says great, and he would talk to his boss to see if they can discount it because of his mistake.... no big deal at this point.............. 5 days later... no call. I drive down today and it came... no one called... no apology for not calling but he did ask me how My day was... that was decent. he then tells me the price is $688. Had to remind him I'm returning the previous one... clearly not keeping an underpowered extra amp. Says it's now $466... so his math was wrong originally.... and I'm not sure if 11 bucks was my discount for poor customer service.... so I told him to just refund me for the first amp and I'm good. AKA a return policy. He then can't just refund me, but then states I was ok with him ordering the second amp..... yea I'm ok with you ordering a product you should have on your shelf, like he went out of his way for me. Long story short, I can not recommend a service if the dude that's suppose to be in charge: A. Can't sell me the correct product B. Can't charge me properly.... my reciept doesn't even have prices of what I paid for the items C. Doesn't call me when a product is in D. Tries to come off like making someone forced to pay an extra $500 for a high end amp is an appropriate business practice when I just bought the SAME amp with a higher wattage of 1200 rms @ 2ohms like I needed for an extra 80 bucks from a big box retailer. E. The salutation he gave me was "sorry it just didn't work out"..... I didn't even pay for a service... I just paid for product... the products you stare at daily. What didn't work out was your entire approach the whole way. I feel bad for anyone that didn't take the time to notice an oversight made by a person you would think knows their trade... and to just be tossed around like it's not a big deal.... true.... it's not a big deal.. that's why I returned that amp, wrote this review, and I'm about to make pizza from scratch. read more

Car Toys - Underpowered amp - Car Stereo Installation Near Me - Tacoma, Washington

I am satisfied with the interior-only detail! I had a $70 Groupon recently for this location and it included a deep interior vaccume, interior cleaning (not seats) and inside/outside all the windows, and a few other things - It was worth it! My car looks great inside! It wasn't the BEST detail I have ever had but then again it was $70... I mean, that is reasonable. My car smelled so fresh when I got inside and drove it away. I would not give it a 5 stars, but maybe like 4.5. I would definitely return here (for this specific detail package and ONLY if it's this specific price again @Groupon.) Definite 4 stars. read more

You know the brown stain in your underwear after Taco Bell? Yeah, they're like that . Keep up the 2star review average read more

Car detail is not worth a penny. They just do a car wash and wax for 275.00. Supposed to have repaired head light no. Was asked if I wanted leather conditioner on my seat? It's a detail shouldn't that be included?? Got into an arguement with lead detailer. Not professional . Management in stereo tried to mend the situation. But I still feel the did a crappy job. Brian Majeste read more

This is the best car toys location ever! the manager David is a super nice, helpful and patient man, he worked hard to make sure I was taken care of with an always friendly demeanor, he gets all my business now! Thanks David!!! read more

Zach and Brohan were awesome at Tacoma car toys. I had a remote start installed years ago and recent lost the controller. went in and saw these guys and it only took minutes for them to get me up and going again. these guys are great! read more

Gave these guys another shot years later and customer service still sucks and not just this location. If you want good quality work w some awesome customer service FOSS AUDIO IN TACOMA is the best. read more

I bought both an interior and exterior detail on LivingSocial for CarToys. The description of what I bought was very complete. CarToys insisted that I pay an additional $175 because (they contend) that all LivingSocial vouchers cover is a very basic service. . .not a "detail". To be blunt, this is fraud. What is being represented by LivingSocial and CarToys is not what they provide. I was grossly overcharged and then to top it off, the service was not at all exceptional. I caution anyone about doing business with CarToys. This happened in Tacoma; maybe the experience in other locations would be different, but I'd avoid this CarToys location like the plague. read more

Shotty work!!! Went in to have a usb plug installed where there was factory room for a plug came out with this scratched up mess. Had my Apple car play stereo installed last August and they sent me home with a cord coming out of the glove box that kept shorting out so I took it back into to have the usb cord stored behind the dash and this is what I left with. Very frustrating....they lost my business read more

Car Toys - Car Stereo Installation Near Me - Tacoma, Washington

I would not recommend going to the Tacoma store. I was there recently and witnessed the store MANAGER (!) yelling at his staff on the salesroom floor. He was upset because their store was not meeting sales goals so it was going to affect HIS commission check. He did not care about anyone or anything except his commission check. How can you trust someone like that? You cant so we left and went somewhere else. The "manager's" name that was belittling his staff was Dillon. We nicknamed him Dickhead Dillon when we were leaving the parking lot. You cant have employees that support you when you yell at them in front of customers? Dillon should be fired. He is not a good rep. read more

I started at the Puyallup store, was not satisfied went to the Tacoma location. They walked me through everything they did everything I wanted them to do, and even gave me a good advice. I highly recommend the Tacoma location. read more

*giving a 1 star review because 0 is not an option* I am so disappointed with my experience at Car Toys. They had a deal for $299 for a stereo with "free installation and free backup cam". Went into the store and found out that the "free installation" is actually "free BASIC installation", and was told that there would be an additional charge to install the stereo. I asked for an estimate and was told "probably $60" and they told me to come back the next morning to drop off my car. Went in the next AM (I had called immediately before coming in to make sure they were still able to install the stereo that day) only to be told that they weren't sure they would have time and didn't know if they had all the parts they needed. Again, I asked how much extra I would be charged for the installation. I told them that the previous day, they had mentioned that I would be around $60 extra. However, on top of the $299 + tax, they planned to charge me another $200 for installation, a 10% shop fee, and said that the wiring harness was $120. Total came out to $899.16, $600 more than the advertised price. When I asked for a copy of the quote so I could run it by my dad, they told me that they "don't give quotes unless you pay". Went to Best Buy the same day, found the same stereo for $299. 100% free installation, no additional charges, and free lifetime warranty on the work. They were upfront about their pricing and were happy to provide me with a quote if I wanted to compare prices elsewhere. I would never go back to Car Toys and would recommend others don't either. read more

I got a Parrot Bluetooth installed in my car here a 2 years ago- it was fine, without incident. A few weeks ago the cable that charges my phone stopped charging. Thinking maybe something came unplugged I brought it in to be fixed. Nope, service guy Carl looked at is and apparently that part of the Parrot stopped working. "WTF!?" I said. "How can that part not work and the Bluetooth works just fine? Apparently in the world of $200 after market Bluetooth car thingies, 2 years is forever. Of course I didn't buy the warranty. I was hoping to have a new car by now! Jeremiah came up with a solution that kept me from having to buy a new one. They raided storage and found another Parrot that had already been used for parts, and were able to put together a solution for me so my charger would work again. Thanks to Carl & Jeremiah for solving by problem, and Steve & Jason for being entertaining while I waited for the repair to be finished. I won't be running on empty battery for a while longer! read more

Car Toys - Watching the techs work on the cards provides some entertainment while waiting... - Car Stereo Installation Near Me - Tacoma, Washington

Someone gifted me a Groupon for interior cleaning, so I called and made an appointment. When I got there, an associate looked over my car and told me that the Groupon would cover the floors but not the seats. He also said it would not take care of the pet hair. He told me how much it would cost to really clean my car (~$155) and I agreed to go through with it. When I picked up my car, I was really pleased with the results. Wish I had done before and after pics because the change is significant. Stains on the seats were gone, pet hair was conpletely removed, and the car smelled extremely clean. Overall it was a good experience. Downside was the sticker shock and the time (dropped off at 10am and picked up at 6pm), but I'm happy with the thorough job they did. Really appreciated James for looking over my car and discussing everything with me. If your car is in dire need of extreme cleaning, this is the place. read more

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This is the hands down most pathetic audio store I have ever been to. I walked in no employee even acknowledged me. So I walk around a little and half the stuff isn't even labeled as far as door speakers. So I go to the counter for help and stand there for 20 MINUETS as employee after employee pass me and make eye contact without saying a thing. So I just left read more