I had two great experiences. I had my sunroof in my car the motor went out. The second time I had new low beams headlights in my older Mercedes updated and now I can see at night. Both jobs were done to perfection. And Steve explained everything in great detail. The price was very reasonable. read more

Steve was great to work with. They accidentally chipped a little paint, so they had the whole trunk door painted. My only issue is, the paint shop, not affiliated with Auto FX, did not communicate well on how long the process would take. In total, I took 2.5 days of vacation to have emblems replaced on my car. But, Steve and the crew are very friendly and Steve understood my frustration. read more

Auto FX - Emblem - Auto Customization Near Me - Tacoma, Washington

This place is amazing and I don't know how anyone would not give them five stars. Great service, super friendly, very informative, and upfront about all costs. I took in my Nissan GTR to have a rip in the seat repaired and it looks brand new! I couldn't be happier. Great customer service. read more

Auto FX - Seat Repair. Looks Brand New - Auto Customization Near Me - Tacoma, Washington

Horrible. Terrible. I went in 6 WEEKS before a trip into the mountains to have a spare tire rack and some rain deflectors for the front windows and side door of my camper van installed. I chose one of the racks the sales guy showed me online and happily went with his upsell of a kit to allow the rack to also hold a gas can. I paid for everything and per their request, waited a week to call back for an installation appointment. Upon receipt of payment, their customer service disappeared. I called every week and was told every single time that the rack and gas can parts would be in on Friday, please call back Monday. I asked if they could at least install the rain deflectors and they said they had to do it all at the same time. It was when they finally installed the rack the day before I left for my trip (6 weeks later) that we determined I needed more parts to be able to carry a gas can, and of course it was too late to order those parts. They also didn't have the rain deflectors to install. The guy told me he'd call me when they got them so I could have them installed when I got back. Needless to say I have not heard one word from them. Now I'm going to have to hassle them to get my money back for those parts I already paid for. So that's my bad service complaint. I'm not done yet. They also overcharge. In looking through the rack website to learn about the gas can parts I still need, it clearly says the rack I purchased can be installed in about an hour with simple hand tools. These professionals needed 3 hours to install the rack. I'm not done yet. They also do sloppy work. The part that they DID install for the gas can adaptor fell off. Fortunately I saw it so I still have it. I will be doing the rest of the installation myself, once I get all the parts I need. I couldn't possibly do a worse job than these guys. read more

I was looking for a vendor to install a name brand spray-in bedliner, I sent several quote request via net/websites. Auto FX responded 3 weeks after. To their credit, Steve was friendly and they were the ONLY return I received on my numerous quote request. (That's 1 star) I requested and received a 15% discount to his original verbal quote. I agreed and scheduled the appointment. Upon arrival; the business was clean, well maintained, the staff professional and friendly. (Star 2) Unfortunately; after altering my schedule and driving 2 vehicles 30 mile each to arrive at Auto FX, I was disappointed by "additional charges". This basically negated the originally offered 15% discount and added another 8% above Mr Steve's original verbal quote. Ultimately, I declined the service as it exceeded my budget and his quote by 30% after taxes. (With taxes--Should be $550 with additional quoted charges and taxes it would be $720. Figures are rounded-off) NO WORK was performed. Therefore; the quality of services is NOT a part of this review. Review is based solely upon the sales contract negotiation. I wished to have been able to give a better review as we did indeed wish to make an agreeable purchase. A spray in bedliner in a base truck can reasonably be expected to be a menue style pricing without "additional charges". read more

good quality tint. was upfront and helpful finding the best plan. great prices. great customer service

Had a recall on a bad sun roof. Amazing service and prompt repayment with zero hassle. Looking to have some personal work done with them on some new seat covers and installing heated options on an FJ cruiser. Super friendly and no pressures read more

In today's world, rarely do you feel '5-stars' after you leave any business. When I left Auto FX with my new truck bedliner, I felt good. Steve and his crew are professional, very friendly, & extremely transparent about price. The whole process was explained to me. This particular day I was on a time crunch. No problem, my truck was ready before promised, work appears to be perfection. read more

Had my Xterra's cloth seats removed and custom reupholstered with Katzkin Leather... Added heated seat option for the front seats, too. Nate and team at AutoFx did an AMAZING job! I'm very happy with their service, communication, and quality of their work! I'm one happy girl... My rig is even more sexy! HIGHLY RECOMMEND!! read more

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Great experience at auto fx. Had a suspension lift done on our van. Great job! Sales wasn't pushy just helpful. Friendly fast service. I would totally recommend them. read more

I had them match the back tint on my front two windows. It elevated the look of my car. I cant wait to get back in there to add remote start and LED lights. read more

I came here to fix my sunroof because the sunroof not only didn't open or work at all, but it also leaked water into the car. I went to South Tacoma glass and bought the new sunroof glass for 995 dollars (Auto Fx would have charged the same amount for the glass as well by the way, NOT including labor) only for them to tell me they can't put the glass in until I fix the motor itself. So they sent me to THIS place, Auto Fx, where I had to pay 327 bucks JUST for them to diagnose what's wrong, which I ALREADY knew what was wrong, which was the motor. They called and said that it wasn't only the motor, it was also the cables that pull the sunroof because they had completely rusted and seized. So I bought the replacement cables from them and that came out to 1,396 dollars (again not even including the labor) and so when the cables got sent to the shop they called me to tell me the parts are in but you wanna know the kicker? The labor cost to put it all in?? 1,485 BUCKS. At this point I had paid out of pocket 2,719.86 dollars, and that DOESNT include the 1,485 I'm gonna had to pay in labor for them to put it in. So the total cost at this time was 4,204 dollars. BUT WAIT, there's more. So they put in the glass and cables, which totaled out to 4.2k right? Guy calls me and goes "so I completely forgot that your MOTOR doesn't work! So silly of me to forget that we have charged you 4.2k in total and your sunroof still doesn't work because of the motor that you told us was broken and we completely forgot!!" Yea. They did all that just to remember that my sunroof motor was broken. Whole F'ing reason why I got referred to them from the glass shop!! At this point I am furious. The guy ended up saying that since they absolutely F'ed me over with this whole sunroof, if I paid for the motor, they'd put it in for free, and then it would all be done. So I paid the final price for the motor and I didn't have to pay the labor for them to put it in, oh gee how nice.... So in total it was 4,400 dollars for this sunroof, AND the guy called me AGAIN before I picked the car up to say that the tilt feature of the sunroof wasn't gonna work so they had to cut the wire for the tilt feature, so my sunroof only slides back and forth. Not the end of the world, but for a $4.4k job, you'd want everything to work in the end, but whatever. So yea, after 5 plus trips to this place and 4.4k dollars later, my sunroof works!!!! Yayyyyy I would not recommend this place to my worst enemy. They will F you over on charges for diagnoses and labor at this place I left very unsatisfied it's almost immoral what they charged me for a sunroof. read more

Was sent to AutoFX to repair a broken sun roof by my insurance company. Great service and quality work in a timely manner. Would highly recommend. read more

Very family conscious. Allowed me to hang out with my son who fixed my drivers seat. Meant a lot to me being able to spend time with my son. Thank you Autofx. read more

They did an awesome tint job! I've been wanting my windows tinted for a long time finally did it and I'm so happy I did and I'm glad that I chose this place they are very nice and were able to answer any questions I had! read more

The guys at AutoFX were great. They were helpful, friendly, and professional. I'll return for other needs I have in the future.

These guys went above and beyond to figure out what the Ford dealership couldn't and they charged me a few hundred less than I expected. Awesome guys and great customer service. read more

Had my Jeep windows tinted here today. The staff was super friendly and professional. My Jeep was ready on time and the process was very smooth and affordable. They go the extra mile to ensure you are satisfied and well informed. They provided excellent customer service. Chris walked us outside and went over all the care details with us. They go the extra mile and end with a thank you and a hand shake. This establishment takes customer service to another level. Could be a training facility on how to treat your customers. We will definitely be back and recommend you go see them too! Thanks guys! read more

Employees - great guys, easy to work with, communicative, understanding. Quality of work - close to top notch from what I see. Pricing - Not competitive. This place was recommended from another shop who kindly declined to do some work outside their scope of expertise. I opted for the medium grade ceramic tint. The price was substantially high. I figure you get what you pay for. The final details look good, but the material appeared to leave a light blur on the window. For the quality of materials I could have gotten the same tint for a fourth of the price. Overall, the experience from start to finish was good but disappointed with the end results for amount spent. In fairness, they provided estimate before work was started. I will shop around more next time. read more

I usually take my wip to the dealership,. In fact, I called the dealership to ask if they would install my request and the person said they would not but in a low wisper mentioned Auto FX. Their loss was my gain as I wanted to change the look of my ride by adding some after market rims (Momo Revenge) and a set of Eibach springs (prokit to be precise), I had won both through company incentive program and was having a heck of a time finding someone to install them (because sourced them through a different party). the guys were super helpful. Gave me a competitive estimate and delivered my vehicle as promised and with good results. My ride turns heads and I couldn't be happier. I will be coming back next month for the install of my cold air intake, sequence spoiler, and potentially some new sounds. read more

Auto FX - before and after - Auto Customization Near Me - Tacoma, Washington

I have a 2007 VW wagon. The headliner started to sag. I took my car to Auto FX. They quoted me $800 for a replacement. I make an appointment for a week later. I received a reminder call the day before my appointment. I brought the car in and got a call six hours later saying everything was done. They did an excellent job. The interior was clean. It's great dealing with professionals. read more

They repaired my convertible top on my BMW e46 and installed new armrest leather upholstery. They knew exactly what they were doing and did a remarkable job. There were 2 little problems they discovered and dealt with them at no cost and gave solutions that I can do for the other repairs. Great customer relations and communication. Only suggestion... WEAR MASKS for everyone's protection. read more

I had a really hard time finding someone who could find the source of the leak that was damaging the headliner inside my car. Auto FX got me in quickly, figured out the problem (which wasn't what we originally thought it was), and fixed it for a reasonable price. They were friendly, communicative, and professional! read more

Very professional team and great customer service all around! Highly recommend! Auto FX team has an array of services, which I've used on multiple occasions! read more

Very impersonal. Definitely not customer-oriented. They care more about the $$ then making sure they have happy customers. I had an aftermarket sunroof installed in the purchase of my car. A few years back I had some work done on my roof at a separate auto body shop. Then a few years later I get a recall notice for my sunroof glass. I brought it to Auto FX and got it taken care of. That experience was not bad, but still, they were straight business and not very personable. Then recently, I noticed moisture in my ceiling. Not sure what the problem was but knowing it involved the sunroof, I went back to AutoFX just to see if they would step outside in the parking lot to peek at the car with a professional eye to help me pinpoint the problem and what I could do - being that I put faith in them to be experts in sunroofs. A simple courtesy look over was all i was after. The guy at the front didn't seem to want to even step out of the door without getting all my information and making an appointment for a $150 "diagnostic". After that he finally stepped out and looked at it but only after I continued to ask. The next day at my appointment I dropped off the car and within a few minutes I was told that the problem was that the sunroof seal was not sealed after the body shop work from years ago. I was shown the obvious gap in the back of the seal. Had I been shown this the day before during a courtesy look over, I could have went back to the body shop that did the roof work and had them take care of it. This would have and should have been a simple thing to see for "sunroof experts". I am unsure why he didn't see this "obvious gap" the day before. But I am more disappointed that they didn't see these obvious things while they did my sunroof recall. Since I was already in it for a non-refundable $150 and the car was right there I had them finish sealing the sunroof. Over $250 later just to seal the sunroof that they missed noticing when working on it a little while ago, I'm left wondering why I thought these "sunroof experts" could have helped me save $. Some simple customer courtesy is all it would have taken to get a happy customer to continue to refer business to them. I cannot recommend AutoFX. read more

I had some integrated camera work done on my new truck so I could see inside my horse trailer while traveling as well as behind the trailer. Consequently, I had the opportunity to spend an entire day at Auto FX and witnessed how they treated every customer with respect and patience. They made every one of their customers feel important and welcome. The work they completed for me was beautifully done and as though it was for the owner's personal vehicle. They invited me out to inspect their progress throughout the day saying they wanted to be certain it was exactly the way I wanted it. I love these guys and will recommend to everyone! Super professional. read more

I don't get the negative comments? I've used them 3 times, Alarm, Window Tint and, Tonneau Cover on the bed of my Tacoma. Never a complaint or return! A lot of questions from me, very well answered by the staff. read more

Auto FX replaced my front bumper after hitting a concrete pole in a parking garage last week. The repair was done in a very timely manner and looks amazing! read more

Had a sunroof installed here in December of 2020. Drove from Bend Oregon because the sunroof manufacturer (Wabasto) had temporarily stopped making/distributing units due to Covid. Otherwise I would have had the job done in Portland. The first major problem was they used the wrong color headliner. didn't realize this until I got home the next day in the daylight. Had to drive round trip 6 hours to Portland to fix. Very thankful AutoFX paid to correct this. Next problem came this year ( Jan 2022) with a rattling sound from behind the sunroof. Back to Portland for another fix. The sunroof frame was hitting the roof of the car and appeared to be an install issue. I would recommend using a different vendor if you are looking to have an aftermarket Wabasto sunroof installed. I love the sunroof but the install was marginal and more expensive than others. Make sure you have a company re-use your headliner board so it will be more factory original and keep the same headroom. The floating style fabric headliner isn't very nice at all. Auto FX were very nice and friendly it's just this install didn't go well. read more

Service is horrible, operational hours is never right, never gets calls back or follow up. NEGATIVE FOR ME...I will used another outfit even after a recommendation from Toyota in Tacoma. Boos all around. read more

Had heated seats installed in my car here. Great price. Great work. Work was finished on time. Highly recommend.

I dumped a lot of cash here to get my car looking like I wanted, but it won't happen again. Tacoma Subaru recommended this place. We got off to a good start, but it went downhill. I dropped off my car, instructions and details were discussed. Install leather interior, and exterior trim add ons from manufacturer to spiff up the cars appearance. Hourly rates to apply. At the time to pick up, I was told they had been trying to reach me. I waited another day and was told same, but no reason and yet the phone they were calling was a mix of home & cell... Not my number. Car looks nice at first glance, let's have a closer look, but whoa there... All the exterior add ons were dirty, still covered in some white dust from packing and a million fingerprints. For a couple of thousand in labor fees, the least they can do is clean up after themselves, it took a few seconds to wipe off. There was a razor blade left in the cargo area. I found it the hard way. My leather seats, " Katzkin" is not cheap - but the two front seats don't match! These seat covers are a kit, somebody has to hand piece this together. Well, for $2,000 they messed up big time. One seat in front has the perforated leather where it is supposed to be, the other was mismatched with smooth on the drivers seat back. The rear seats match as intended. For a lot of money they messed up my car. No way. Rates and dollars are one thing, shoddy work is another matter altogether. I have no problem paying for goods and services, done right. read more

I took my taillights down here to get a quote to smoke them out. They wanted over 350$!!! Went to speedzone in Lakewood, and they did them for 100$. Also, my taillights came out better looking better then the ones autofx showed me. I would not take my car here or recommend that anyone does. read more

I LOVE these guys! Initially we were turned onto these guys when my mother purchased her brand new 2005 Ford Mustang and purchased a hologram package for the dashboard. Titus Will had a contract with AutoFX and they did the extra package. Their handy-work on her custom dash is awesome, and five years later it's still mint. Then, when my younger sister purchased her Audi A4, she wanted tinted windows and we went to AutoFX! Since we all had a very busy schedule, we were unable to pick up her car during business hours, so we asked if they could leave the car out in the parking lot with a drop box for the keys. Although that would've been convenient, the employees told us that they were afraid of anything happening to the vehicle if left outside in a not so great part of town (at night, at least). They kept the car overnight, free of charge, in their secure garage. We were able to pick up the next day! Next, I use them frequently! I recently purchased a Ford Mustang and have tons and tons of plans for...special extras. But it'll have to happen in baby steps. So I came in with a set budget of what I could spend and told them all of what I wanted to do to the car, then asked what they could do for that amount. They offered a full black-out package, tinting my windows and light covers for my set budge--which normally cost MORE than my set budget. But they worked with me and made it happen! My car looks amazing as an end result! I am and will be using them for further car customization! The employees are funny, accommodating, and pretty much awesome. If you have a special project for your vehicle, I highly recommend these guys. They know their stuff and they're good. read more

They did an amazing job replacing my sunroof. The service was great, and the staff were friendly and professional. They also do a lot of custom work, I definitely will be returning. read more

Seem to sell quality parts. Excessive language with tech complaining bout co-workers behind the office. Keep it professional with customers around. read more

Had to get a new sunroof, these guys were great! Fast, affordable and friendly service. These guys knew what they were doing, we were very pleased with the finished result. read more

Had an appointment this morning "February 15, 2016" at eight a.m. to have a CDC light bar installed in our 2016 Mustang. Yes, today is presidents day and when I made the appointment with Chris several weeks ago he said no problem, eight o'clock is fine. Does anybody show up at their shop, hell no. Great customer service Auto FX and thank you for saving me from doing business with you jokers! I'd give them negative stars if possible and hopefully all of their die hard fans will come to their support. read more

When I bought my new car I knew I wanted the windows tinted. Auto Fx worked with the dealer to get the windows tinted before I picked the car up so it was already for me. I so appreciated the extra mile they went to get the car from the dealer, tint the windows and get it back to the dealer for me to pick up. Thank you! read more

WARNING BE AWARE ...........THIS SHOP DOES NOT STAND BEHIND THEIR WORK. Had windows tinted,wood trim and a sunroof installed in my Honda. Lifetime warranty on the tint installation.Tinting lifted on my windows so I took my car back for the lifetime warranty. Manager Chris Diedrich said they would have to charge me to have old tint removed and also charge me for re-installation of new tinting but would be willing to give me the tint film for free. My receipt says Lifetime warranty covers blistering, defective film,peeling and scratching. DO YOU REALLY WANT TO DO BUSINESS WITH A COMPANY LIKE THIS???? read more