Matt is an absolute angel!!…read more The steep pitch of the Ichiban exit (yes I was driving at a normal speed and yes others have had the same trouble! - but no, the restaurant hasn't fixed it ) caused my car to bottom out and knocked my bumper RIGHT OFF!! We heard a bang and a scrape so immediately pulled over in to the first parking lot, which happened to be Vaughn's Automotive. We called the 24 hour emergency number and Matt came right over to help us! He patched us back together so we could safely drive until we can get a more full repair. He was competent, he was kind, he was helpful, and he was funny ... he took a bad situation and made it as good as we could've hoped for. This is a great and honest and kind man! You can feel confident about placing your trust in him! I drove from Rockford to visit my daughter and thanks to Matt, we still made it to line dancing!!

I was stranded at home with my 2004 BMW parked on the street across town since it stopped running…read moresmoothly. I thought I may have needed to have the engine replaced for thousands of dollars. Matt, the owner, picked me up at home, took me to the car, ran the codes, and figured out the issue was a loose air intake duct. He tightened that and my car was good to go! If I had gone to anyone else, like a BMW dealership, I'm sure they would have taken advantage and overcharged me for a simple fix. I'll be having all my cars worked on at Vaughn's. He's earned a lifetime customer. Best experience I've ever had with a mechanic... Honest and dependable! That's what you want in a mechanic shop and that's exactly what Matt and Vaughn's delivers!

My daughter went in because something was hanging/caught under her car. Turns out it was just the…read moreengine protector but they went and took the time to remove it for us at no charge! In and out in 10 minutes! We appreciate that so much!

1-Star Review -- Extremely Disappointed With Service…read more I went into Midas for a simple oil change and was originally quoted $130, which already seemed a bit high. After signing the paperwork, the appointment took over an hour for what was supposed to be a basic oil change and "inspection." When they were finished, the total suddenly jumped to $180, even though no one informed me of any change in price beforehand. They also did NOT put an oil change sticker on my windshield and didn't reset my service indicator on the dash -- basic steps any shop should complete. The worst part? The very next day, after washing my car, I noticed my entire underbody plastic shield hanging down, attached by only one or two bolts. This was not like that before I arrived, and it could have easily caused damage if it had come off while driving. Overall, the experience felt careless and unprofessional. I expected a routine oil change, not extra charges, missing steps, and potential damage to my car. I won't be returning.

SECOND UPDATE! We're so near the end of this saga!…read more After the last update, I got another apologetic email from McKenzie, and finally spoke with the area manager, Ben, who was at pains to set everything right. He explained to me (without trying to excuse anything or defend his company to the death) what had gone on, he asked how he could make things right, and he looked at it as an opportunity for improving service. Here's what I really liked: he didn't throw his guys under the bus, either, but recognized that more training in the non-wrench stuff (communication, curveball customer service) was necessary. Given the amount of time I had to spend chasing down the part and making that part of things go, and the fact that the delay stranded me for an extra night in a hotel, I asked him to refund the labor charge, which he agreed to, no problem at all. So here's to Firestone, and I hope everything goes more smoothly for them now. In this silly rating system, I've bumped them from one to three stars: was it fun, no, but pretty much everybody was nice and we've got things straightened out. ------------ First Update from the last review, which is currently in the grays. The weirdest part so far is that after a lot of "we're so sorry, we're here to straighten this out" from Firestone's social media team (see reply to non-recommended review below), everything just went dark. No reply at all. An area manager was supposed to have contacted me two days ago, and so far nothing; Firestone's social media person (McKenzie I.?) doesn't respond when I email her and ask what's up (which her message to me asked me to do if the issue's not been taken care of). Well, nice social media show, guys, but so far it doesn't seem to be backed by any of the auto-care people. As for the repair - my mechanic doesn't actually believe the three-month-old coolant tank blew, though I'm inclined to believe Firestone Alan. Whatever; the larger immediate problem is there's also a heater core leak, which Firestone missed, and which is why I drove home breathing coolant vapor. I'd kind of expected that there'd be a problem behind the problem (and if I had to put down money, which I no doubt will because it's my freaking car) I'd bet it's a very undramatic head-gasket issue overpressurizing the cooling system. Here's how my guy at home handled a customer-service issue, btw (you listening, Firestone?): Like I said, coolant tank was new, still under warranty, which I'd forgotten. My guy doesn't have the busted tank to return to the mfr., because Firestone swapped it out and I didn't think to ask them to give it to me. He's crediting me for it anyway, will take the price off the heater-core job. That issue took...about 45 seconds to resolve, standing there talking with him. Try, try again....

Terrible service, filthy facility, dried vomit in restroom. Asked why my oil change was taking so…read morelong....they were using my vehicle to train new employee. Train employees on your time, not mine. Never again!

I have been going here for years and never had an issue or concerns…read more Trustworthy, reliable, honest, every positive word explains this company,

The owner's ego though. I was driving and rolled my window down, because it is perfect weather to…read moredo so, and he literally yelled at me asking if I have a problem. I am sorry, but apparently you cannot roll any windows down and listen to music while looking at your surroundings because he may think you have an issue. I hope you do not have any kids or grandkids. Your a grown adult yelling at a stranger who is half you age, if that. Don't worry, you know it is him with his license plates being TOPSHELF.

On a long drive to visit grandparents, we had major car problems. We stopped here because it was…read moreclose. They took us right away and even gave our little boys and I a ride to the Mississippi River Museum (which rocks) so we could wait there while they repaired it (alternator). Honest and reasonably priced. We couldn't have asked for a better place to have found.

great place honest people to work with !! car works great now after a fair price for a tune up and…read moretires

Honestly, this is the best mechanic shop I've ever dealt with. I brought my vehicle in by…read moreappointment to get my transmission fluid serviced. Everyone I interacted with was pleasantly kind and helpful, and the waiting lobby was comfortable and clean. They send you a free inspection of your vehicle over text with pictures while they are working on it, then come and talk to you personally and answer any questions. I highly recommend this place!

It's been a few years but I am still fuming about when I brought in my Hyundai Elantra for a minor…read moreproblem. I bought the car from a family who lived next door to a good friend of mine. All three parties dealt with this. All are trustworthy and told me it needed a minor repair like a muffler. Big A Auto told me the entire under area of car had been messed up from someone who didn't know what they were doing. He said it'd be $2,000 to fix it. At the time I thought maybe the college driver had let someone work on it so I paid it. My mistake as I didn't take time to think it thru. I know the folks I bought it from were honest and long time friends. Big A lied. They showed me of a fuzzy gray video t was supposed to be the problem area but of course it meant nothing to me and was just part of the deception. I will never go back to Big A again. Since I am an older woman needing the service I think they felt they could lie to me about the car.