Even though I come here all the time and they do an awesome job .I had a really big job for them today and they did an outstanding job .I would highly recommend them to anyone who asked. read more

My wife and I take in our vehicle for the Gold package every 2 weeks. You won't find a better price for a great car wash, towel dry and tire shine. I have never done any of their detail services, but plan too soon. read more

Unhappy with car inspection service. We were told vehicle didn't pass inspection due to a belt. We ask about the cost for replacing it and were told approximately $59.99. We had the manager take a look at the belt because the crack in it was caused by heat (per another auto mechanic) and he refused to pass it as well. We told him to replace the belt and re-inspect. He said they didn't replace belts contrary to what we were told by one of his first employees. We waited over an hour and a total of 1.5 hours only to find out they couldn't complete the service. The free car wash that came with the inspection, was just that.......free. There was bird poo left running down the passenger side door once it came out of the wash. Too many other car washes in town that provide these services to use this one again. read more

My Car was detailed at a high level. But while waiting I observed how the Manager treats the Employees. Unbelievable this day and time any company would tolerate have a BULLYING Manager in place that yells at Employees and treats them like dirt. Nice work but I won't be back to watch the abuse. read more

I had a car full of bugs due to a recent road trip. I was staying at the hotel near by so decided to drop by to run it through the washer. The receiving staff was excellent. I inquired about a detailed and was quoted $300 however, after speaking to the GM it was determined that the car did not need such an extensive service so I opt for the less abrasive. I paid $150 for interior and exterior which included buffing the vehicle and shampooing the carpets. When I came to pick up the vehicle it still had bugs which I was able to remove with my finger and the carpet had not been shampooed so I left it for an additional two hours. I came back and the front carpets were damped, back carpet dry and the trunk carpet had the stain I had pointed out to the GM. One of the managers stated that normally they don't clean the trunk unless the client requests the service. I mentioned I had mentioned it to the GM but he handed me the bill, waited by the car while I paid. I asked to speak to the GM but he was at lunch so I was given a $10 discount which by the way it's the same as a coupon being offered to all clients. I drove it to the hotel and noticed the shift nob had not been wiped so I returned to the same manager and he advise that if I had any issues I should direct these to the GM. I can tell he was not happy about my voicing my discontent. I will not use them again as I have better results with a normal $40 wash. Over priced for the quality of work. I gave them a two star because the ladies and the GM were very polite and I felt the GM was honest about not having to pay $300 for a detail it did not require. read more

What can I possibly say about Car Spa of Clear Lake that I haven't already said? From top management to all the workers their simply the best. From the minute I full my suv into the area where a very courteous man, Trevor & the others in always greeted with a huge smile & explained in detail & with great knowledge the different packages as well as any specials their having for the week. Then asked if I have any questions about my selection. My sub is then taken respectively thru the car wash & on out where Jason & all the very nice polite men & women take great care respectively of my Sante Fe. I appreciate the great care in which my suv is treated with the same respect I myself would give it. They do a great job with vacuuming, detailing as well as how they clean my windows & interior. The ladies Brooke , Gregorian & the other very nice ladies inside make sure when paying that it's the exact correct amount & make sure the cars is stamped that after so many times i get a free cleaning. I've said all that to say this: The quality of care overall starts with the Supervisor Mr Ameed.if a Manager/Supervisor doesn't take the time to properly train their employees the link will break somewhere along the way. So hard off & thank you Mr. Ameed & your great team for all you do to make it such a great experience to come to Car Spa of Clear Lake. Thank You & God Bless You. Charlotte Narlock read more

I used to come here twice a month to get my car washed as far back as 2012. It's very convenient, just drop of your car for a wash and have a bite to eat at the many joints around the store during my lunch break. I loved this place, and glossed over the declining quality over the last few months. I wanted things to be just "an off day". But things have changed over time. Service has been getting poorer and poorer. The average wait time my last 4 trips have been 45 minutes. Prices have gone up. Each time I go they are more and more aggressive about up selling me to a 60$+ car washes. When you insist on a simple car wash, they make you pay outside now instead of inside. They make you drive your car through the machine yourself, and they practical throw a towel at the car and call it done. This was the service for a regular loyal customer, on their most expensive exterior 20$ wash. Each little thing in and of itself is minor...but altogether I see a picture of a place that is trying to scrape every last dime before they hit rock bottom. If they aren't there already. read more

I went to the Car Spa in Webster, Texas to have my van washed on November 4, 2016. One of the attendants told me it would be an additional $10.00 to clean the van after having me sign a waiver that they would not be responsible for possible damage to the antenna. I told the attendant that the last time I was there I didn't have to pay an additional $10.00 to clean the van. He said oh yes and this is what they charge. I asked to speak to the supervisor. He called Ahmed to come to him. I told Ahmed I did not pay an additional $10.00 for the van the last time I was there. He said they always charge $10.00 extra for vans. I repeated again about not having paid it the last time I was there. We went back and forth. But I finally said go ahead and wash it for the additional $10.00. Ahmed told me he wasn't going to wash my van. I couldn't believe it. He walked away and went back to what he was doing. I finally left and went to a car wash about 5 miles away and closer to my home. It was less expensive and they got me in and out quickly. BEWARE: If you go to Car Spa in Webster, don't disagree with Ahmed. If you do, you won't get your vehicle washed. read more

I will NOT be returning to Car Spa. There was an incident that occurred to more than one car on this past Saturday that resulted in damage to my brand new 2017 Infiniti Qx50. When speaking with Manager Ahmed, he basically denied that anything ever occurred. There were at least 5 cars including mine, that were damaged in the wash. I was very calm about the situation, asking for information regarding the specifics of what had occurred to damage my vehicle. Instead of being honest that something had taken place and they may or may not be liable to what occurred, he just told me that there was some hostile customer making up lies. I can't speak for everyone else, but I can say that the dents in my brand new vehicle were not there prior to going to Car Spa. Customer service goes a long way. I would have accepted an apology, acknowledgement that something wrong occurred, and perhaps a refund for my wash, but to blatantly lie and say nothing happened is just insane to me. It's really sad because I've been going there for years, but when you have a manager who can't be honest with you-that is crazy. People work hard for their things. This is no way to run a business. I WILL NOT RETURN! read more

Never again. I am past customer and was fan of Car Spa. However, today the sales person made sure I had an experience, that will insure my loyalty to their competitors. Normally I get a full wash package but today I was on a time crunch, and just wanted to get the express wash. After telling the sales associate that I was on a tight schedule and just wanted a Express Wash, he continually tried to up sale me. Saying "We will have you out of here in 20 to 25 minutes." Once I was able to convince him that I only wanted a quick exterior wash (which took some time). He tried every way he could to up sale me a "$3 tire dressing", "$5 exterior ArmorAll", ect. Once we settled on the Express Wash, I gave him my money and asked for the change in one dollar bills so I could tip the guys up front. At this time he got frustrated looked in bed of my truck and told me "you have too many Acorns in the bed of your truck I cannot wash it today." This is BS, because the truck has been wash 3 or 4 times in the same tunnel wash system in the last couple months, since the 2 or 3 dozen acorns have been there. If was company only wants my business when they can up sale me, then they will not have any of my business. There are two other tunnel car wash businesses within a couple miles on the same street, they will now have my business. read more

BEWARE of bad management if you have a problem. I've been a patron of Car Spa for 10 years and have had decent service over the years, but after a recent experience a week ago, I will not ever go back. Last week I went to get my car washed and cleaned out. I did not plan to get my windshield fixed, but was approached right off the bat by a man wanting to fix it at no expense to me. Long story short, an employee stole over $30 dollars from my car and i only see evidence that 2 windshield spots were fixed, not the 4 that were promosed. When I realized that the money was missing (about an hour later), I called the shop and asked to speak to the manager. I told him what had happened and his 1st response wasn't I am sorry, but it was," didn't anyone tell you that you should take all valuables with you?" I was a little shocked that was his response and when I told him i didn't think that was a good management approach, he commented, "well, I need to make sure they are rae-trained." Honestly, that was not a good start to my issue. When the real manager (Ahmed) got on the phone I explained that I'd been a loyal customer for 10 years, had never experienced this issue, but that one of the employees took money from my car. i told him that yes, I understand it's not wise to leave money in your car, but my experience on that day was very different and I was asked to get out of the car due to the windshield discussion so it wasn't the normal routine. He said that he was busy, would review the tapes and that would take some time, doubted he would find anything and told me that he'd call me on Monday. Then he asked, "What is it that you want?" I told him that I wanted my money back but doubted that would happen. I told him as a mangager I wanted him to know this occurred at his business, I wanted the employee to know I knew, and in all fairmess, I wanted something of equal value to replace what was taken from me. Monday came and went and I waited 7 days with no follow up. I called and requested a call from the district manager, Manuel, who was also busy. I left my name and number and have not yet received a call back yet. In the meantime, Ahmed called me back after he found out that I called for the district manager's number. He told me that he didn't tell me he'd call back, in fact he said that if he didn't find anything on the tapes which he told me he wouldn't, that he was not going to call me back. He then went on to tell me that this was the 2nd time I called to complain, that nobody from his business took anything from me (insulting my integrity and implying I am a liar), and then told me, "I DON'T NEED YOUR BUSINESS!" Would you like your issue to be handled like that? read more