Rapheal and crew took very great care of me. From the sales side to the service side and trust me…read moreI've been to almost every dealership from Naples up to fort Myers these guys are great.

Lori at Naples Nissan was fantastic at getting me a great rate and financed my purchase of a 2025…read moreNissan Sentra. She is an excellent employee and as an inspiration to me she "got me bought" as the people in the car business always say. Lori is a great employee who is knowledgeable in finance and customer relations.

I was looking for a vehicle and had submitted to a few of those 3rd party sites and got bombarded…read morewith phone calls and emails. Got very frustrated. A week later I was searching online and came across John Marazzi Nissan. I was looking for a used vehicle with good gas mileage. I just bought property in Naples and will be driving to Chicago alot. I spoke with James Pool and got a fantastic deal. In fact they just received over 300 vehicles that are lease returns and bank repos. 50% off original retail price. I was wondering about financing?? Ha Ha, they have $25 million in guaranteed used vehicle credit. I highly recommend this dealer to anyone looking for a vehicle.

The gentleman who was up next to take calls was very polite and took…read moreOur 'non-mechanical question' in stride. He directed us to pull over and he would be right over -- which he was!! He very patiently guided my husband thru the process of solving the problem and we were on our way home in time at all. An excellent experience at Honda of Naples. This gentleman is a definite asset to this dealership.

Update -you can read the dealer's response underneath my review and they said "I inquired about…read moreadditional models and chose the HRV" Another blatant lie. They're trying to rewrite the script. #NoRemorse #DailyEvents #WeNeedToGetSmarter. I had been texting and speaking on the phone with salesman Kahj about a white CRV. He even sent me a lease breakdown in writing -- and not once did we ever discuss an HRV. I was very clear that I wanted a CRV. When I arrived at the dealership, the first car they showed me was extremely basic -- it even had a hand pump to raise the seat! I said, "Forget it," so they brought out another car. I liked that one and agreed to purchase it, believing it was a CRV. At no point did Kahj ever say the word "HRV." I'm not a car expert, so I didn't know the difference. Based on our texts and phone calls, I fully believed I was buying a CRV. It wasn't until I was sitting down to sign the paperwork that I noticed it said HRV. I stopped and said, "Wait a minute -- this says HRV! I thought I was buying a CRV!" Kahj's response? "Oh, it's only two inches smaller -- almost the same car." I should have walked out right then and there. No excuse -- I was just shocked, the process was moving fast, and I went along with it. #PeoplePleaserMoment When I got home, I reviewed all the texts and called my brother, who immediately said, "That's bait and switch." I texted Kahj and called Anthony, the finance manager -- but conveniently, he was "not in," even though I had just seen him ten minutes earlier. I told them I would not accept the car they were trying to deliver. I plan to speak with the general manager on Monday -- and then I'm going to shout it from the mountain tops: Save yourself the trouble and go somewhere else. Especially if you're a single female -- sadly, this kind of thing still happens in this day and age. That salesman knew he never showed me or told me it was an HRV. Anyone can look at our text exchange and see why I believed I buying a CRV. Now he claims he "mentioned the HRV trim" -- maybe he did, but I never heard it.

I have been in the auto business my entire life. I know something about service, parts, and sales…read more When I moved to Naples, this store was owned by a different company. The Henricks Auto Group conglomerate purchased this dealership. They completely remodeled or, in a better word, rebuilt the entire building. Everything in this store is state-of-the-art. The biggest fault I find with this store is the lack of stability in the service writers. The turnover at this position is huge. I have read the negative reviews, and I have not had the same problems. In service, they almost 100 percent of the time quote you before they work on the car. For the most part, they fix the car on your first visit. If you are into the enviroment thing they recyle the trash, they use real coffee cups for your free coffee or hot chocolate or tea. The most frustrating thing they do and it does cause much frustration is to set specivific service times for you to bring in your vehicle. The reality of this system is to keep you from having to wait in long service lines. The downside is that this is not, nor can it ever run like a doctor's office. Too many things can bog a technician down when repairing a car. If you keep this in mind, the appointment time is really for the car write-up, not the time they will work on it.

recommend Rick Hendrick Chevy if you are looking for aggravation in your life and enjoy being lied…read moreto and ripped off. My 2024 corvette had been in to this dump for service after hitting a pothole and damaging a wheel. They did the work as well as a multi point inspection. They found no defect or safety issue (except for a bunch of stuff they wanted to sell me) and sent me on my way. A few weeks later I took it in because it seemed too low on one side . They told me that the car has a broken strut tower and can't be salvaged or repaired . Yes, that's right . Going over a pothole totals a car. Why didn't they find this when they had it in for service? Good question. Enter Rick Hendrick "customer support"...Alexis Greene. She said "we'll get back to you in 8 hours." That was 2 weeks ago...nobody got back to me. I also Emailed and called the general manager, Jasen Colon...crickets ...never got back to me. Nobody does anything at this place, except of course, take your money and fail to spot a safety hazard. Want more detailed info? Contact me at 267-241-1004 or email me hfair1056@gmail.com And no, Rick Hendrick Chevrolet, I'm not going to reach out to contact you...I've already tried that....you never return calls. You want to make it right, you contact me

Yelp We were deceived about a car purchase by the Finance…read moremanager by not giving us a printed copy of the deal and saying that we can use a flash drive to print a copy at our home computer-of course we are seniors and not very computer savvy so didn't know how to do the task on our home computer so then when we got help to print receipt found we had been deceived about price and inclusions of other perks promised

Not a place I would sugest, salesman refused to answer my questions or talk about inventory because…read moreI didn't give my phone number at the very begining of negotiation...my opinion: profiling. The same day I bought my car on another dealership

Zak at Stearns Motors, was extremely helpful providing information and assisting me with a…read morepre-purchase inspection on a car I was interested in. I live hours away from the car dealer, and Zak really went the extra mile to accommodate me. Really impressed by this dealership to be upfront and honest throughout my car search process. Highly recommend this car dealer.

We purchased a van from Stearn's Motors recently. We live on the other coast in Florida but…read morehappily made the drive to buy from them because they are honest, professional, friendly, no hassle, you get what they advertise with no hidden fees or bait and switch. They are a refreshing used car lot to deal with because they do honest business. Thank you, Stearn's Motors! We will be sure to purchase from you again in the future.

Shopping for cars is overwhelming. We stopped by Tamiami Hyundai after checking out the cars at…read moreAirport Kia of Naples. We wanted to scope out the Hyundai Palisade and Santa Fe. Arlington helped us with some pre-owned or used vehicle options. We had looked at their inventory online so had an idea of what we wanted to see. The Palisade has same body type as the Kia Telluride as Hyundai owns Kia. Palisade is more spacious. Oh man, loooooooove the new Santa Fe body which looks like the new Telluride body type. Boxier and more rugged. Don't even get me started on the MATTE FINISH!!! Any car in matte finish is a so BADASS!!! It was nice to see our options, sit in the cars, hear about the different features each level offers. Arlington was wonderful, patient and so helpful. Very down to earth and doesn't act like your typical car salesman. Haha. Sorry but it's true. Thanks Arlington for your help. We're still scoping out options before making a final decision. Great lot with tons of options. Very organized and staff is friendly here. Love the little golf play area to keep the kids busy. Great idea!

Today I had to visit Huynday of Naples again. Not because I like to do it but because nobody pick…read moreup the phone. OK, I did it. Made an appointment for servicing the car. After that went to parts department with one short question about the paint code. Three men were staying 5 yards away from counter. No body approach to the counter, after couple of minutes of waiting, one of them began yelling what I need and how my name. I assume he expected I had to yell as well. When I told him what I need, he answered me the same loud manner the paint code. Not printed code. Not write it down on piece of paper, just articulated. Apparently he thought anybody ready to memorize codes which consist random letters and figures. I had to ask him to write it. He did it with such a sour face... And in the end I decided to find out lease terms and conditions for the new car. Was staying about 7 minutes in renovated and looks awesome room. Nobody look at me, no body asked me what I need. Total ignorance. Four different men were around me, all were very busy, one was reading a news paper, another one searched something in cell phone. All were with serious and focused faces. I regret I bought the car and now I have to communicate and use the dealership where customer ignorance is common practice. Where after the sales contract is signed, nobody worries about Customers' needs. And I really upset that Huynday HQ does nothing to fix the situation. I wish I could another dealership in Naples...

The service department is top notch. I live in Ft Myers and take the extra time & miles to travel…read morehere. Oracia and his crew do a good job in communicating with me in finding the best fix for my Jeep Willy. Bravo

I brought my Jeep to Naples Chrysler Dodge Jeep Ram because I'm about 500 miles from my warranty…read moreending and about three months from the end of my lease. I specifically called ahead and was told by a service advisor (Carlos) to bring the car in so they could check for any remaining warranty items and address an open recall. I dropped the vehicle off the night before my appointment. The next day I received no communication at all from the dealership. At 1:18 PM I texted Carlos to ask for an update and was told the car had been assigned to a technician who was still working on another vehicle. After hearing nothing else, I followed up again at 5:41 PM and was then told it typically takes 24-48 hours just to look at a car because they are "in season" and have about 150 cars. If that's the case, I don't understand the purpose of scheduling an appointment, and none of this was communicated when I was told to bring the vehicle in. Since I couldn't leave the car another day, I said I would pick it up. Carlos told me he wasn't there anymore, that they close at 6, and that other service reps would help me. When I arrived, I was told the car was with a mechanic and asked if I still wanted it. I said yes. Someone eventually pulled it up and handed me the keys -- no apology, no explanation, no hello or goodbye, and no attempt to make the situation right. I also sent a note to the General Manager about the experience and never received any response, which says a lot given the weekly mailers and advertisements they send talking about how much they value customers. I've owned many different brands of cars over the years and have never experienced this level of disregard for basic customer service. Ironically, the service department is quick to hand you paperwork explaining how to give them perfect survey scores, yet the actual customer experience doesn't come close to meeting even the basics. Needless to say, I won't be leasing another vehicle here, and my wife won't be servicing or leasing her Jeep here either. With over 100 Jeep dealers in Florida competing for business, it's surprising to see a dealership try this little.

****Avoid this dealership at ALL costs. They do NOT care about their customers****…read more My elderly parents brought their car to this dealership, while the dealer was in possession of their car (30 days) the windshield was cracked. Instead of taking responsibility, the dealership claimed they "reviewed the footage" and said it was inconclusive how the crack occurred. Convenient, right? We are also still waiting on the Condition Report that the dealer was supposed to take of the cars condition at drop off but that is also "still missing". What's even worse is that after saying this, they have completely stopped responding. No phone calls returned. No emails answered. Nothing. Absolute silence. As a result, my parents, who are seniors, are now being forced to drive around with a cracked windshield that obstructs their view, creating a serious safety hazard, while they wait for this dealership to do the bare minimum and respond. This is not just unprofessional, it's irresponsible. If this is how they treat customers when something goes wrong, especially elderly customers, then people deserve to know. They clearly have no urgency, no accountability, and no concern for customer safety. Save yourself all the stress of now having to make a police report, filing a complaint with the state DMV, and filing a consumer protection complaintand. Take your business elsewhere!!

Well, I'd love to have something positive to say but I've never been able to reach the service…read moredepartment. My last two services I just gave up and went to fort myers, this time I've called 6 times over two days and of the two calls that were answered, they immediately hung up. Oh, I almost forgot. Genesis concierge set an appointment for me 6 months ago with this dealership. I should've received a loaner drop off. Instead, no call no show. The one star rating is well deserved here.

Anthony was fantastic! He was prompt and clearly explained everything that was happening from…read morestart to finish - answering all my questions with clear and easy to understand answers. I truly appreciated the effort he put forth while I was there. This was a MUCH better experience from the week prior with a different service advisor. Thanks Anthony!

Awesome service and attention to detail. I was kept up to date on the work being done and the…read moretimeline