Best Experience as a First Time Buyer!! My husband and I saw a Mercedes Benz GLK350 on Cars.com, we went in on a Sunday morning with the intention of just checking out the vehicle, and ended up going home with our new ride. Once we entered this dealership, we were greeted by friendly staff who offered coffee, tea, and help with a smile on their face. This dealership is AMAZING, there are so many high end luxury cars to choose from. Our Sales Rep., Jamal was just the BEST! Jamal was extremely professional and did not pressure us into buying like other dealerships. We told him what vehicle we saw online, it was not in the showroom yet, but Jamal took us to see the car anyways and we were able to test drive it; we fell in love with it. The car was so clean (exterior and interior) it looked brand new, not even one scratch, Low miles, original paint job....... it's just perfect and was everything we were looking for and even better. After our test drive, we decided to talk number and it was an easy and painless process. As first time buyers, Jamal answered every question we had without hesitation. He even provided us with the Car Fax report and we didn't even ask for it. That just goes to show, this dealership is not involved in any monkey buisness. Kevin, the Financial Director was also great, he got us a great interest rate and was able to close the deal on a Sunday. He also answered all financial questions we had with ease. Since the vehicle was not in the showroom, Jamal had the staff give a quick wash for us to leave with our new car, however he did give us the number to Nicole to set up an appointment for a free detailing. Jamal even offered to buy us lunch but we were just so excited to drive home in our new car, we forgot if we were even hungry. Lol. After so many disappointing visits to other dealerships, we will look no further than European Masters in the future. We are so happy with our purchase, it's only been 2 weeks but we couldn't be more pleased. We will definitely recommend European Masters to all our family and friends (We already did). Thank you European Masters, Your Happiest Customers :) read more

Hey guys. My experience with European Master's shop was great. Let me tell my story, I needed to sell my BMW X5 as soon as possible, because I have got a job outside of USA. There was a kind of rush, so I went to 15 different dealers on Long Island, Queens and NJ in three days. I had 2011 BMW X5 3.5I Xdrive with 64k miles on it, so almost everywhere I recieved offers from 10 to 15k. The official BMW dealership, where I bought it, offered me just 10k..... That was so ridiculous.. It meant that car has lost more then half of its price! I also set up an account with cars dot com and craiglist, where I tried to sell it, as a private seller, but the only thing I faced there - scammers. That's not the case, when you need to sell the car quick. Everything changed, when I met Norman at Masters.... He is a nice polite man, it has been a pleasure to meet with him. Right there, after 5 mins, he told me 18k is the price for this BMW. After I have heard this deal, I just wanted to take all the money and run :) However, I kept my car for another week and after my cellphone started to blow up because of all these scammer's calls and texts, I decided to go back to my new friend :) As a result, after I showed all the papers and warranty programs, which was available together with this car, we made a nice deal for $18,500. It was the best deal of my life in a such short period of time. One more thing to say - the inventory is all just there, iI think it is the only place in LI where you can actually sit and touch so many cars all in one place (from Ford Mustang GT to Mercedes SLS500). read more

What a nice experience it has been buying a car here. My salesman was Louis and he was great. He is a Very polite and kind gentlemen that would always do anything to help others. We bought an Audi A6 just a few days ago and it had a little problem just a few days later that i wasnt able to fix which had to do with the volume and the rear view camera of the car. I called up a service center around this dealership where we took the car to inspect and explained them the problem I had but they were not able to fix anything. They simply said take it to Audi dealership to fix. Then, i called up Louis again and explained to him my problem I had. He said bring the car over and I did. With just a click of a button, Louis was able to reset the whole entertainment system and fix both of the problems on the car. I couldent thank him enough because i genuinly thought I would have to pay money for this issue. Along with this, Louis has been overall one of the best salesman I have experienced talking about many qualities the car had that i bought and even talking about some life stories he had dealt with some other customers. This gentlemen is willing to help anybody with many small issues cars can have that us people wont ever figure out. This is one of the best qualities a salesman can have in my perspective. I strongly recommend people to consider buying a car from this dealership and talking to the salesman Louis to help you buy a car as i said before that he will definelty help you buy the best car you are looking for! read more

This is where you want to buy a car. Selection was excellent, pricing was extremely fair and the staff is as good as they get. We worked with Mohammed. He was friendly helpful knowledgeable and low key. We also worked with Al, who knew more about BMWs that the dealership. Finally we worked with Kevin on financing and the final aspects of the transaction. Again we found Kevin clear, informative, no pressure and super helpful. These guys also went above and beyond in a couple of areas. Number 1, my old car was in non-starting order. The dealership said 'guess it's time for Kars4Kids'. Norm and Kevin arranged to take a look at the car and got us a payment that was more than fair and had the car brought to them. 2, Mohammed went above and beyond in prepping the car for pick up 3, I didn't have title for my old car so Kevin arranged paper work to get a duplicate title. I thought I was going to have to go through hell with DMV and Chase to get paperwork in order and maybe even lose the chance to sell the old car. Kevin took care of it all with a smile. At this point, with all the transparency online with pricing, you should be able to get a fair price just about anywhere if you do your homework, but these guys were even better than fair. After that, a buying decision is often made based on service. If you want to be treated well by good people who go the extra mile for a customer, do business with European Masters in Great Neck. read more

If I can give European Masters 10 stars I would, thanks to Jamal. Frustrated with walking, taking the bus, and spending hundreds of dollars on Uber, I decided enough was enough and applied for a car loan on Friday. About 5 minutes later, I received a call from Paul, a representative at Masters, telling me I was pre-approved. He told me to look at the inventory online and to come in on Sunday to meet with Jamal. I said okay, did what I was told, and then thought to myself this has got to be a joke, there isn't anyway I can get approved for ANY of these cars. I decided to take the chance and went in on Sunday to meet with Jamal. Instantly, his energy, personality, positive attitude, and passion made me feel comfortable. We walked around and looked at the cars while Jamal explained everything (I don't know anything about cars), but then I fell in love with one. Jamal reassured me that everything was going to work out and he will be calling me soon enough to drive away with my dream car. Two days later, yes Tuesday, it happened! Jamal called me to come in,and I drove away with my beautiful black on black Mercedes-Benz GLK 350. The car looks Great, feels Amazing, and drives so Smoothly! I can't thank Masters, but more importantly, JAMAL enough! Thank You, Thank You, Thank You! Jamal you're the BEST!!! read more

My experience at European Masters was nothing short of quick and efficient. We were in the Long Island area looking for a BMW 3-series GT for a very long time and after going dealership to dealership we went to European Masters as the last place of the day. Although we came in the evening, we were greeted and the energy and environment of the showroom was high and vibrant. My sales person Louis came up to me outside the showroom even before I walked in the building. He stayed late and made sure I went over all the options I was interested in. Coming from Upstate NY it meant a lot. Louis is informative, professional and very courteous and followed up with me from the time I left till my pick up delivery. We worked up a deal and the finance terms were excellent and for me it was a no brainer. The car had some minor cosmetic issues which were taken care of and Louis made sure everything was to my satisfaction. Our Eid holiday is next week and I cant wait to go over my new baby with my family and take them for a drive. Truly excited about the car and definitely would recommend to anyone looking for straightforwardness an transparency and finally find a dealer that they can trust. Its a bunch a good guys here all trying to do the right thing. read more

Coming into Masters was a wonderful experience with excellent customer service and a well-rounded and knowledgeable sales team that put me into the exact car I wanted. They worked to get me the best rate even with my less than average credit and got me situated into a payment plan that I could afford. My salesman Mo was very patient and kept in constant touch with me taking care of any and all of my concerns and answering all my questions. He wasn't the type of individual who put pressure on me and understood exactly what I was looking for. I understood I came for a used car, but they took care of the cosmetic issues and I felt I was buying a damn near new vehicle. I have to thank Norman and Nicole's phenomenal service team for making it all happen. The finance team consisting of Al, Joe and Kevin were also stupendous with the work they put in to get me my dream car. Honestly, I went in believing it would be just another pit stop on my car shopping journey where I could test-drive a car or two, but I ended up with a great group of individuals who care about their customers. Anyone that is serious about getting your next luxury vehicle need to check these guys out before making your final decision. Marvelous job! read more

Best car service everrr. First I called them and spoke with one service guy about my vehicle's problem at length, and explained the issue in depth, and provided a number of options that I could explore to fix the problem. After I walked in, the secretary referred me to my service guy, who helped me when I came into the dealership. He was fantastic! He already knew what the issue was with my car, listened carefully to my concerns, and spoke with me at length about my repair options. He even washed my car while I was trying to decide what to do about the car repairs! Finally, they were super friendly, incredibly helpful in getting competitive pricing for my service, and ensuring that my parts were ordered promptly. I also was quite impressed with my sales guy, who was positive, friendly, and very helpful. They went above and beyond to make sure that I received excellent service and a competitive price. They've made me a loyal customer- because of them, I'll come back for all of my service needs, and, because of them, I'll most likely purchase my next car at this dealership. read more

Long story short we bought a slk350 it ran perfectly but had a small defect, unlike most car dealerships who would ignore you after the sale these people helped us and couldn't fix it. So they went out of their way to keep us happy and basically said we're sorry for this car but we'll give you the money back for another and we'll give you even a bigger discount. we ended up getting a Cls550 which is a way nicer car for a great price so you don't have to have any worries buying from them if the car has defects I know they will help you fix the problem. Also they have Really good cars with really good price we originally bought an slk350 but something went wrong but it wasn't the dealerships fault it was just bad luck but anyways The way the treated us after was amazing the salesmen Muhammad went out of his way to make sure we were happy and satisfied with another car for a good deal, the finance manager Kevin also was very straight forward and helped us get even a better rate and deal after since the Slo had a small defect. Also Norman was a gentleman and a great guy. read more

I was extremely satisfied with the service I received at European Masters. When I contacted them I was put on the phone with Mohammad. I had inquired about a particular Mercedes and he had the car ready for me to test drive as well as made sure it was already clean leaving me a great impression. I loved the car and was very eager to obtain it. He took an application and worked with with finance manager to get me approved given my limited budget. What I appreciated most was the smoothness and comfort of working with Mohammad and his team at European Masters. They got me an approval that I was able to afford and moreover, I was out with the car in just a few hours when I expected there would be a lot of back and forth involved due to my experience at previous dealerships. I definitely recommend working with Mohammad due to his integrity and how he takes the customers situation and works out something that doesn't tear a hole through your pocket. I hope anyone visiting European Masters has the opportunity to work with Mohammad. He gets it done. read more

Honestly I have to say the experience I had here was very good. While I am a relatively easy customer to deal with, considering I already know what I wanted before I came in and had the credit to purchase it before hand. The showroom is very large, and the secretary was kind. It took a little time for them to get me a salesperson, but they did have a coffee station so I treated myself in the mean time. Once set up with a sales person (Jamall) he sat me down in his office and went outside to locate the car. To my surprise once he brought the car, it was pretty clean and offered me a test drive which I declined before figuring out numbers. Jamall sat me down with one of the finance managers in a separate office and they gave me a deal I really felt was fair and the reason why I am giving this review 5 stars is because nothing changed from the price we made an agreement on to the price that was on my contract. Overall very pleasant experience, very pleasant neighborhood and good quality cars. Will be back for more in the future. read more

browsing for a car online & discovered this dealership. The first call was great with the opportunities that they gave me so I made my decision. I planned a trip and finally got there. First, I saw the manager who was following up with me. Range Rover Sport Hse was the car that I was looking for. The secretary asked me my needs and got me two sales guys and I started with one of them. He showed me the car and explained how highly rated this Sport Utility was. He was NOT pushy, which for me was a big plus. He gave me the information I needed about the car and after speaking with his manager, he gave me budget numbers on my asked rates. He called me the next day to follow up my interest and because of his demeanor I decided to continue. We arranged test drive and I loved the ride. Then he passed me over to the finance guy to work with and the deal was done according to the number that I asked. It was not just a good purchase but also a quick service and I have never had any problem with my superb Rnage Rvr. read more

Service was excellent. I was in search for a 2013 Mercedes E350 when in luck, I struck Alex's advertisement for an all black white interior(exactly what I was looking for) and decided to move forward with contacting him and setting up a time for me to pass by. Came into European Masters right after Major World(my review for them is next, stupid salesman tried to overprice a car I even showed them off carguru that it is much cheaper). Anyhow, met up with Alex for the E350 priced at 32k with 13k miles. Decided to move forward with the application and credit check. Since it is my first purchase as I explained to Alex, he guided me through the process and assured me I was making a great decision. Test drove that beautiful beast and by the 5th block I already knew it was her!! Never been more excited in my life and to be in such luck to find the car I've been searching for in months! Definitely will return for that Maserati when I get the chance Alex, mark my words!! Lol read more

I had been looking for a vehicle for several months. European Masters had the exact car that I'd wanted. I had been speaking with Tammy and Jose about it for a few days, and decided to fly in from out of state to take a look. From the moment I walked through the door, everyone was extremely helpful and accommodating. Tammy greeted me as though I was family, stored my luggage, and offered me tea and coffee. Jose gave me the keys to the vehicle and let me take my time looking. Anything that I pointed out, he made sure was fixed before I left. Joe, the finance guy, was just as friendly and made the paperwork process as smooth as possible. Everyone was very friendly and personable the whole time. When it was all said and done, everyone made sure that I had everything I needed for my long drive home. I would highly recommend this dealership, and I would definitely go through them again. Amazing experience. Thank you guys! read more

I believe there are only two types of cars in the world: Mercedes and the other! I spoke with their effective and reliable Customer rep before going with my boyfriend Alan to European masters because i needed a Pre-owned Mercedes and it was straightforward, easy, honest transaction in financing the vehicle and would definitely return to buy from this dealer again Big shout out to Kevin, the finance manager he was accessible and helpful and the finance team for working tirelessly in getting me approved for a car loan on time. They've got a good sales team that provided friendly, realistic, and efficient presentations of the pre owned Mercedes. Jose, their very knowledgeable salesman really knew what i wanted in a car and was able to convince my boyfriend further, he did the job he's paid for. I will be back to update this review as often as need(hope nothing goes wrong), for the main time I'm off to enjoy me baby! read more

The experience that I got was Great. I have never owned a high class car like this Mercedes that I got from this dealership, but I've been looking at getting one for a while now and was a bit nervous about what I want to get. However, when I walked through the doors at this place I felt instantly an ease and comfort. From the step I walked in they started working hard to make me happy from the test drive all the way to signing the papers. The staff was extremely knowledgeable about all of the vehicles and took great care in helping me decide which option would be best for me. i have gone to about 3 other dealers in and their service has not come close to what i have experienced here. I was absolutely amazed at how easy the entire process was, and couldn't believe that I ever felt nervous about it beforehand. I am very happy to own my great Mercedes Benz and they made everything an easy work to get done. read more

I recently got a used car from here and had an awesome car buying experience. European Masters is much better than many other used car dealerships where I have been to and they provide excellent customer service. My main interaction was with Norman, one of the Managers, and I am really impressed by the efforts that he puts in to make the car buying experience as smooth as possible. It was taken care that I get the car which is the closest match to my specifications and he also managed to get a very good deal for me. Rather than forcing me to just take something (which was available in the stock), Norman made sure that I was aware of all available options and helped me get only the things that I wanted. Another important aspect which I like is that you can expect good after sales customer service. So overall, I would definitely give 5 stars and say that it was a pleasure to do business with them. read more

My daughter purchase a 328i BMW 2011 from this dealership and at first I was hesitate as anyone would be because of a financial commitment on a used vehicle to my surprise 1 year later and no major problems but for me also is the general manager NORMAN that right I spelled his name in caps because this person of dignity trustfulness compassion honestly religious man went step by step to ensure that my daughter was comfortable with the car and finance there was no rush I tell friends and family members if they are looking for a vehicle see Norman he will make sure you get into the right vehicle this dealership treat you as a family member not a customer everyone is friendly and stay connected with a phone call after you purchase your vehicle to see how you are enjoying your car this is a commitment from NORMAN true leadership so if you need a used vehicle with the worries see Masterz read more

Their service does not just end at purchasing a car. They maintain a professional relationship to help you manage the confusion of owning a new car. Darryl, Norman and their team are wonderful and really know how to run the place! I always have questions as this is my first car! Two occasions, I had a minor blemish on my car. The first time, the auto body worker at Masters, Eddie hooked it up! He made my car look brand new! Darryl ensured seamless service as I had taken a break from work to make it for the appointment. The work was done with in 10 minutes. The second time, I was referred to Rishie (at a different location). The service was outstanding. I feel like a million bucks, my car looks brand new! Darryl also accepts referrals for sales so anyone you know interested in purchasing a luxury vehicle and be treated well, you know the place to go! MASTERS! read more