It is my belief that they have the worst service department and manager, Theron, in Tulsa. The car…read moreis as expected but when a check engine light came on they could not properly diagnose the issue resorting to changing the engine. Really? I have many years in the automotive service business and there is always a cause to any complaint. Never once have they given one just kept throwing new parts at a problem. Now after changing the engine, which did not fix the problem, the heater core is plugged with trash from the salvage engine. To make matters worse they want to charge me 1700.00 to change it out. After hours of dialogue and explaining that it is not failed it is just in need of a flush, no dice. I strongly recommend avoiding this company!

I was recommended to try CarMax by my boyfriend, who did a lot of research and even reserved a few…read morecars for me online. Most of the vehicles were out of state, so i had 2 shipped to Tulsa. My first experience wasn't great. I initially worked with Tyler, who didn't seem to take me seriously. Because my license listed a different city, he assumed I was taking a 24-hour test drive out of town and denied me the opportunity. It left a bad taste in my mouth and made me hesitant to continue. Still, I had already shipped two cars in, so we decided to try again--and I'm glad we did. This time I worked with Maegan, and she completely turned the experience around. She was kind, professional, and actually treated me like a customer. I wasn't a fan of the automated text responses (those bots got confusing), but Maegan always helped clear things up quickly and made the process feel more personal. She assisted me with test driving the vehicles, navigating the trade-in process, and even using the 10-day return policy. I really liked both cars I shipped in, but ended up going with the Toyota in the end. It arrived later which is why I bought my first and ended up returning the car and getting the later. There were some hiccups with slow computers and what looked like system changes, which could easily frustrate anyone--but Maegan stayed patient and was incredibly helpful through it all. If you go to CarMax Tulsa, I definitely recommend working with Maegan!

This place has nice salespeople, but I have to wonder if their "veneer" of pleasantness is to get…read moreyou to walk out with a car that's damaged. We bought a 2016 Hyundai Roadster with 65,000 miles in June 2024 for our son who is in college and needed a car to make work opportunity easier. It runs, so that's good. This is being written less than 30 days from the car being bought, but we don't have time to drive four hours round trip to get this car exchanged due to the stuff below (he goes to school in Texas, so that's also complicated), but I feel it's more important to make people aware of this. The dealer failed to disclose the following defects which did not present themselves in the test drive, but they were caught when we got the car checked by a Hyundai service location in my son's TX college town: 1. A loose positive battery cable which was causing the car to almost switch off on our drive back. I thought it was the "safe mode" that happens in Hyundais, but the mechanic we paid $70 to fix this in OKC said it was as simple as that. 2. The right rear view mirror was loose upon driving it on the highway for an hour, and that's $750 to replace and paint. 3. The under shield is missing that would cost $236. What we DID notice in the test drive is that the electrical head unit (the screen that has all the interactive display options on the dashboard) didn't work. The dealer said it was the actual material screen itself, and not the interior electronics. They knocked $350 or so off the price of the car to compensate for it because they said I could take it to a dealer and get it replaced for the same basic price by buying it online and then having that mechanic install it ("7 minute" repair, the dealer at Infinite Routes Auto said). This is COMPLETELY A LIE. The repair is to cost $2,526.42 with labor and parts. This is so duplicitous, to sell a car with this many defects. Sure, you can say, "Buyer beware," but this is really deceptive. I'm filing a complaint with the state and national governmental offices about this dealership, and I'm reposting this review to all known online sites that allow reviews of businesses.

DO NOT PURCHASE THE EXTENDED WARRANTY This dealership is a…read morescamhouse. They are very slow and will lie to you face with a smile. I did not receive my title for 2 months I was charged 8 THOUSANDS DOLLERS more than the sticker price because they claim you have to pay for a tracking device on the vehicle. Everyone here has lied to me multiple times and stopped answering my calls. I am considering legal action against them.

Horrible service. Bought a vehicle (02 Volvo S60) that was…read moresupposed to be in "Great shape" moments later "check engine" light comes on. Wasn't able to detect, next day returned to see what it was, was told it needed a Slight tune up, so a few hundred dollars later cars idling good while starting, drive around for a few just to double check. 1 week later the car began to lag on acceleration, it was a struggle to get up to 15-20 MPH. Not to mention the smoke that would cloud the exhaust after the startup,

8-22-25 9:01am…read more talked to Mike Kirkpatrick, the owner. My life situation; I am 74-years old, and a disabled Marine for 54-years, 1971. I live 75-miles away, in Stillwater, OK. I have lived alone have little use of L-arm, and a bad sciatic nerve on my R-leg. We talked, I asked endless details; is the car a good ride, how are the shocks, is everything working on the car, have you driven the car, what is the condition outside and inside, how is the stereo/CD, is there anything I should know, does it have a clear title, A/C, heater working good? Told him again, "The last thing I want is to take an Uber back home, are we clear, Mike." Mike said, "ready to go now, works great." ...... 2:15 - Bought Lexus, the lady and Michael come out, say goodbye, and I am off. 2: 30 - the Temp gauge was on L, and never moved or got hotter, to the middle level. I had gone 12 miles, or so, and the A/C never got any cooler it stopped. 100 degrees in the car, shirt is sweated out instantly. 2:40 - the A/C shut off completely, was going 65 mph on the highway 2:45 - "Engine Check Light" was on there were cars all around the Lexus, got in the slow lane looking for a gas station. Go past 2 or 3 exits, nothing, finally 2nd street in Sand Springs. Just got off, and the engine blew up. Smoke from the engine, not steam, not good, at the corner of 2nd & Main. Not doing well, my shirt is sopping wet, feeling dizzy. I was about to pass out, just walked into the Tower Loans business 30-feet from the Lexus, sat in a chair. The sweat was washing my glasses off my face. Got cold chills, no good for Dylan, walked back outside left my briefcase and cane by my chair. 4:50 - Joe shows up, we talk, and I ask for his business card, I went back inside the Tower Loans, there was a large glass window to watch everything, Joe just leaves, with the Lexus!!!!! There is no legal documentation, I authorize the towing. *****Joe was hired by Mike, to come 30-miles, and get the Lexus??? NO PAPERWORK, I signed nothing! When the engine blew up, Joe said, "didn't have enough oil, probably!!!! I got the feeling, he did not trust, Mike... they might have done, some illegal business, together! 9-5-2025 - Mike has the Lexus car, and my $4700 of my money, and have not heard a word in 2-weeks!!! I have no idea, where the Lexus is Today, No Money, and NO documents!

Me and my family had made a deal on a car in their inventory and we're going to make the…read moredownpayment the next day, the car was then sold out from underneath us before we could make it. Do not recommend buying a car from them.