Horrible service. Bought a vehicle (02 Volvo S60) that was…read moresupposed to be in "Great shape" moments later "check engine" light comes on. Wasn't able to detect, next day returned to see what it was, was told it needed a Slight tune up, so a few hundred dollars later cars idling good while starting, drive around for a few just to double check. 1 week later the car began to lag on acceleration, it was a struggle to get up to 15-20 MPH. Not to mention the smoke that would cloud the exhaust after the startup,

I was recommended to try CarMax by my boyfriend, who did a lot of research and even reserved a few…read morecars for me online. Most of the vehicles were out of state, so i had 2 shipped to Tulsa. My first experience wasn't great. I initially worked with Tyler, who didn't seem to take me seriously. Because my license listed a different city, he assumed I was taking a 24-hour test drive out of town and denied me the opportunity. It left a bad taste in my mouth and made me hesitant to continue. Still, I had already shipped two cars in, so we decided to try again--and I'm glad we did. This time I worked with Maegan, and she completely turned the experience around. She was kind, professional, and actually treated me like a customer. I wasn't a fan of the automated text responses (those bots got confusing), but Maegan always helped clear things up quickly and made the process feel more personal. She assisted me with test driving the vehicles, navigating the trade-in process, and even using the 10-day return policy. I really liked both cars I shipped in, but ended up going with the Toyota in the end. It arrived later which is why I bought my first and ended up returning the car and getting the later. There were some hiccups with slow computers and what looked like system changes, which could easily frustrate anyone--but Maegan stayed patient and was incredibly helpful through it all. If you go to CarMax Tulsa, I definitely recommend working with Maegan!

It is my belief that they have the worst service department and manager, Theron, in Tulsa. The car…read moreis as expected but when a check engine light came on they could not properly diagnose the issue resorting to changing the engine. Really? I have many years in the automotive service business and there is always a cause to any complaint. Never once have they given one just kept throwing new parts at a problem. Now after changing the engine, which did not fix the problem, the heater core is plugged with trash from the salvage engine. To make matters worse they want to charge me 1700.00 to change it out. After hours of dialogue and explaining that it is not failed it is just in need of a flush, no dice. I strongly recommend avoiding this company!

8-22-25 9:01am…read more talked to Mike Kirkpatrick, the owner. My life situation; I am 74-years old, and a disabled Marine for 54-years, 1971. I live 75-miles away, in Stillwater, OK. I have lived alone have little use of L-arm, and a bad sciatic nerve on my R-leg. We talked, I asked endless details; is the car a good ride, how are the shocks, is everything working on the car, have you driven the car, what is the condition outside and inside, how is the stereo/CD, is there anything I should know, does it have a clear title, A/C, heater working good? Told him again, "The last thing I want is to take an Uber back home, are we clear, Mike." Mike said, "ready to go now, works great." ...... 2:15 - Bought Lexus, the lady and Michael come out, say goodbye, and I am off. 2: 30 - the Temp gauge was on L, and never moved or got hotter, to the middle level. I had gone 12 miles, or so, and the A/C never got any cooler it stopped. 100 degrees in the car, shirt is sweated out instantly. 2:40 - the A/C shut off completely, was going 65 mph on the highway 2:45 - "Engine Check Light" was on there were cars all around the Lexus, got in the slow lane looking for a gas station. Go past 2 or 3 exits, nothing, finally 2nd street in Sand Springs. Just got off, and the engine blew up. Smoke from the engine, not steam, not good, at the corner of 2nd & Main. Not doing well, my shirt is sopping wet, feeling dizzy. I was about to pass out, just walked into the Tower Loans business 30-feet from the Lexus, sat in a chair. The sweat was washing my glasses off my face. Got cold chills, no good for Dylan, walked back outside left my briefcase and cane by my chair. 4:50 - Joe shows up, we talk, and I ask for his business card, I went back inside the Tower Loans, there was a large glass window to watch everything, Joe just leaves, with the Lexus!!!!! There is no legal documentation, I authorize the towing. *****Joe was hired by Mike, to come 30-miles, and get the Lexus??? NO PAPERWORK, I signed nothing! When the engine blew up, Joe said, "didn't have enough oil, probably!!!! I got the feeling, he did not trust, Mike... they might have done, some illegal business, together! 9-5-2025 - Mike has the Lexus car, and my $4700 of my money, and have not heard a word in 2-weeks!!! I have no idea, where the Lexus is Today, No Money, and NO documents!

Me and my family had made a deal on a car in their inventory and we're going to make the…read moredownpayment the next day, the car was then sold out from underneath us before we could make it. Do not recommend buying a car from them.

Professional service, but two major safety oversights…read more I have mixed feelings about my recent experience at Purdy Hyundai. I brought my 2024 Hyundai Elantra in for a 30,000-mile service (costing $1,100), but what followed was an incredibly stressful and dangerous afternoon. The Issues: Engine Failure: After leaving, my car blew a cloud of black smoke and lost power while entering the freeway in heavy semi-truck traffic. I had to limp back to the dealership with the engine shaking. It turns out a step was missed during the fuel line cleaning, leaving non-fuel residue in the lines. Undercarriage Failure: After the first "fix," I headed home again. 40 minutes into my drive, the front undercarriage cover fell halfway off and began dragging. I was stranded on a rural stretch of the freeway, 40 minutes from the dealership. The Recovery: Despite these major mechanical oversights, the staff at Purdy Hyundai were exceptionally kind and professional. When I called from the side of the road--exhausted and frustrated--they were apologetic and immediately offered a loaner and a tow. While they didn't have staff available to drive to my rural location that evening, they coordinated through Hyundai AAA to get me off the road quickly. The next morning, they replaced the damaged panel and personally drove my car out to my home (almost an hour away) to deliver it to me. Verdict: The technicians clearly made some significant errors that put me in a dangerous situation. However, the management and service advisors handled the aftermath with grace and high-level accountability. They made it right, even though the experience was a nightmare. I appreciate their kindness, but I hope their service department implements better quality control checks in the future. I thought about giving a star rating of 3, but chose 4 instead because I've taken my car here for all service needs since I bought it, and have had nothing but positive experiences. I also chose to give a score of 4 stars because of the professionalism and accountability from all staff members who helped me. My car is doing much better now, as am I.

This dealer ACTUALLY sells their vehicles for the price listed on their website and their prices…read moreare hard to beat. Believe me, I looked at numerous dealerships before we bothered traveling to Tulsa to buy a car. Our salesperson, Brandon Tipton, was a pleasure to work with and was upfront from the beginning. Most every dealership I looked at in TX/LA/MS/AR offered great pricing (comparable to Regional) however their advertised price included every single rebate under the sun. Basically, the other dealer's price included a military AND first responder AND recent college grad rebates. What are the odds a buyer would qualify for all three?!? And a couple even snuck in a loyalty discount or HOA President rebate. Again, why advertise a sales price that the average customer cannot take advantage unless you are dishonest? And why would anyone do business with a company that is dishonest out the gate? The paperwork did take longer than we were promised (the dealership was very busy) and it had already been a long day so that one area could be improved but I wouldn't hesitate to recommend Regional or Brandon Tipton - in fact we already have! Again, I would make the out-of-state trip back to Tulsa again to spend my money with a reputable, honest dealer.

We had a fantastic experience at Enterprise. It's the first time we have ever bought the first car…read morewe looked at, but Edward showed us the right car and the price was right. We had 2 other appointments that day, but we decided to cancel them because we'd already found our car. That gave us some time back. It helped that we had already rented the make and model and liked it. I liked the no haggle policy. I wouldn't like it if the price hadn't been good, but I have better things to do than haggle. At most dealers, if you don't haggle, you pay extra. The sales process went smoothly. Edward was new but knew what he was doing and managers helped him. They got the paperwork done quickly and brought our car out with a big green bow on it and we were off to lunch.

Got prompt professional attention in helping find the vehicle that is right for us. Edward was new…read moreto the sales side of Enterprise but he did a good job for us. He added full warranty coverage (for a price) for up to 110,000 miles on the car. They have dozens of vehicles on the lot and the ability to view and acquire inventory from other sites. All in all a comfortable car buying experience.

They are the best! They have been so helpful and kind!! They will always work with you, just gotta…read morecommunicate what's going on and they will do EVERYTHING in their power to help resolve moments when you are struggling! I really can't thank them enough for all they have done for me and my car. If you get a chance, go see the crew and hopefully a new car too

Manager. Vehicle quality. Pretty much everything. Lots of problems with this dealer. Definitely…read morewould not suggest using this dealer.

Buyer Beware!!! I…read morebought a "great condition" car from them. It was totally damaged and they said nothing. When I called about it the said basically tough luck. DO NOT USE THEM! or worst case have a good car inspector look BEFORE YOU BUY...learn from my mistake..even read the other "5Star" review...its says that they were sold a car with issues...stay away..

This is by far the absolute best place to buy and trade a car. No junk cars at this place, very…read moreclean automobiles and they stand behind there cars they gave me a 30 day guarantee on a 2008 MKZ took it in to get break light replaced, mechanic looked the car over needed a few minor things fixed and Carpros picked up the tab and gave me a car to drive while mine was being serviced. Do yourself a favor check this place out when your in the market for a great used car. You won't be disappointed

Bought a car 3 months ago and was told it would need an oil change soon so I take it to multiple…read moreplaces and they won't touch it finally I take it to ford and they're telling me I will need to replace the oil pan and gasket and they tell me to call the dealership I bought it from which was Friendship Auto. I call them and the owner/manager/only employee tells me I'm over dramatizing the situation and that it's not hard to fix it which I understand but not everyone has the time to sit around and fix pre existing problems on their car. I wanted a reliable car not another time and money pit, I was just blown away by the unprofessionalism (it's like we got your money haha),,, would recommend doing thorough extensive research on the vehicle you want to purchase from Friendship Auto Sales

I just bought a car last night for my daughter and I couldn't be more pleased with Friendship Auto…read more My husband and I both have demanding schedules that makes it difficult to shop for vehicles. We got to Friendship Auto at 6:15pm and we received assistance from a wonderful guy named Charlie. Even though we came late, Charlie never seemed annoyed or frustrated. We wanted to make the best decision, so we requested to test drive several vehicles and we ended up being at Friendship Auto well after closing time. I was so amazed at how the people at Friendship Auto was so courteous and went above and beyond my expectations. The price is right too!!! I will be returning to Friendship Auto in the future for my car buying needs.