It is my belief that they have the worst service department and manager, Theron, in Tulsa. The car…read moreis as expected but when a check engine light came on they could not properly diagnose the issue resorting to changing the engine. Really? I have many years in the automotive service business and there is always a cause to any complaint. Never once have they given one just kept throwing new parts at a problem. Now after changing the engine, which did not fix the problem, the heater core is plugged with trash from the salvage engine. To make matters worse they want to charge me 1700.00 to change it out. After hours of dialogue and explaining that it is not failed it is just in need of a flush, no dice. I strongly recommend avoiding this company!

I was recommended to try CarMax by my boyfriend, who did a lot of research and even reserved a few…read morecars for me online. Most of the vehicles were out of state, so i had 2 shipped to Tulsa. My first experience wasn't great. I initially worked with Tyler, who didn't seem to take me seriously. Because my license listed a different city, he assumed I was taking a 24-hour test drive out of town and denied me the opportunity. It left a bad taste in my mouth and made me hesitant to continue. Still, I had already shipped two cars in, so we decided to try again--and I'm glad we did. This time I worked with Maegan, and she completely turned the experience around. She was kind, professional, and actually treated me like a customer. I wasn't a fan of the automated text responses (those bots got confusing), but Maegan always helped clear things up quickly and made the process feel more personal. She assisted me with test driving the vehicles, navigating the trade-in process, and even using the 10-day return policy. I really liked both cars I shipped in, but ended up going with the Toyota in the end. It arrived later which is why I bought my first and ended up returning the car and getting the later. There were some hiccups with slow computers and what looked like system changes, which could easily frustrate anyone--but Maegan stayed patient and was incredibly helpful through it all. If you go to CarMax Tulsa, I definitely recommend working with Maegan!

8-22-25 9:01am…read more talked to Mike Kirkpatrick, the owner. My life situation; I am 74-years old, and a disabled Marine for 54-years, 1971. I live 75-miles away, in Stillwater, OK. I have lived alone have little use of L-arm, and a bad sciatic nerve on my R-leg. We talked, I asked endless details; is the car a good ride, how are the shocks, is everything working on the car, have you driven the car, what is the condition outside and inside, how is the stereo/CD, is there anything I should know, does it have a clear title, A/C, heater working good? Told him again, "The last thing I want is to take an Uber back home, are we clear, Mike." Mike said, "ready to go now, works great." ...... 2:15 - Bought Lexus, the lady and Michael come out, say goodbye, and I am off. 2: 30 - the Temp gauge was on L, and never moved or got hotter, to the middle level. I had gone 12 miles, or so, and the A/C never got any cooler it stopped. 100 degrees in the car, shirt is sweated out instantly. 2:40 - the A/C shut off completely, was going 65 mph on the highway 2:45 - "Engine Check Light" was on there were cars all around the Lexus, got in the slow lane looking for a gas station. Go past 2 or 3 exits, nothing, finally 2nd street in Sand Springs. Just got off, and the engine blew up. Smoke from the engine, not steam, not good, at the corner of 2nd & Main. Not doing well, my shirt is sopping wet, feeling dizzy. I was about to pass out, just walked into the Tower Loans business 30-feet from the Lexus, sat in a chair. The sweat was washing my glasses off my face. Got cold chills, no good for Dylan, walked back outside left my briefcase and cane by my chair. 4:50 - Joe shows up, we talk, and I ask for his business card, I went back inside the Tower Loans, there was a large glass window to watch everything, Joe just leaves, with the Lexus!!!!! There is no legal documentation, I authorize the towing. *****Joe was hired by Mike, to come 30-miles, and get the Lexus??? NO PAPERWORK, I signed nothing! When the engine blew up, Joe said, "didn't have enough oil, probably!!!! I got the feeling, he did not trust, Mike... they might have done, some illegal business, together! 9-5-2025 - Mike has the Lexus car, and my $4700 of my money, and have not heard a word in 2-weeks!!! I have no idea, where the Lexus is Today, No Money, and NO documents!

Me and my family had made a deal on a car in their inventory and we're going to make the…read moredownpayment the next day, the car was then sold out from underneath us before we could make it. Do not recommend buying a car from them.

Professional service, but two major safety oversights…read more I have mixed feelings about my recent experience at Purdy Hyundai. I brought my 2024 Hyundai Elantra in for a 30,000-mile service (costing $1,100), but what followed was an incredibly stressful and dangerous afternoon. The Issues: Engine Failure: After leaving, my car blew a cloud of black smoke and lost power while entering the freeway in heavy semi-truck traffic. I had to limp back to the dealership with the engine shaking. It turns out a step was missed during the fuel line cleaning, leaving non-fuel residue in the lines. Undercarriage Failure: After the first "fix," I headed home again. 40 minutes into my drive, the front undercarriage cover fell halfway off and began dragging. I was stranded on a rural stretch of the freeway, 40 minutes from the dealership. The Recovery: Despite these major mechanical oversights, the staff at Purdy Hyundai were exceptionally kind and professional. When I called from the side of the road--exhausted and frustrated--they were apologetic and immediately offered a loaner and a tow. While they didn't have staff available to drive to my rural location that evening, they coordinated through Hyundai AAA to get me off the road quickly. The next morning, they replaced the damaged panel and personally drove my car out to my home (almost an hour away) to deliver it to me. Verdict: The technicians clearly made some significant errors that put me in a dangerous situation. However, the management and service advisors handled the aftermath with grace and high-level accountability. They made it right, even though the experience was a nightmare. I appreciate their kindness, but I hope their service department implements better quality control checks in the future. I thought about giving a star rating of 3, but chose 4 instead because I've taken my car here for all service needs since I bought it, and have had nothing but positive experiences. I also chose to give a score of 4 stars because of the professionalism and accountability from all staff members who helped me. My car is doing much better now, as am I.

When greeted in the parking lot by a girl working there, I showed her the car I was there to see…read more When she asked for my information I asked if I could see the car before giving any information, I want to make sure we like it before. She rolled her eyes and whipped her head back as if I had said something inappropriate. I let her know that we're a serious buyer, and if that is a problem I can leave. I then asked her to go get her Manager due to being rude after that. (She never got one) We waited 20minutes to find a car we found online after being told it was there. To then be told it got sold, to then pick out another car listed which was listed with no damage... had deep scratches down the right side and took 20 minutes to find as well. They weren't willing to change the pricing in anyway, so we decided to walk. Before walking out, the sales manager offered us a base model ELANTRA for 19.9k. After going up and down on different cars for a hour, I wanted to think about it. We came back 3 days later and the Manager said it was only that day...never communicated that at all. We already bought a brand new car from Kia so I don't need a solution from Hyundai. But I did feel that it was important to share that this dealership did not make us feel valued, or welcomed in anyway. Even if they weren't able to keep that exact deal coming out to shake our hands and apologize would've gone a long way.

We had a fantastic experience at Enterprise. It's the first time we have ever bought the first car…read morewe looked at, but Edward showed us the right car and the price was right. We had 2 other appointments that day, but we decided to cancel them because we'd already found our car. That gave us some time back. It helped that we had already rented the make and model and liked it. I liked the no haggle policy. I wouldn't like it if the price hadn't been good, but I have better things to do than haggle. At most dealers, if you don't haggle, you pay extra. The sales process went smoothly. Edward was new but knew what he was doing and managers helped him. They got the paperwork done quickly and brought our car out with a big green bow on it and we were off to lunch.

Got prompt professional attention in helping find the vehicle that is right for us. Edward was new…read moreto the sales side of Enterprise but he did a good job for us. He added full warranty coverage (for a price) for up to 110,000 miles on the car. They have dozens of vehicles on the lot and the ability to view and acquire inventory from other sites. All in all a comfortable car buying experience.

They are the best! They have been so helpful and kind!! They will always work with you, just gotta…read morecommunicate what's going on and they will do EVERYTHING in their power to help resolve moments when you are struggling! I really can't thank them enough for all they have done for me and my car. If you get a chance, go see the crew and hopefully a new car too

Manager. Vehicle quality. Pretty much everything. Lots of problems with this dealer. Definitely…read morewould not suggest using this dealer.

Buyer Beware!!! I…read morebought a "great condition" car from them. It was totally damaged and they said nothing. When I called about it the said basically tough luck. DO NOT USE THEM! or worst case have a good car inspector look BEFORE YOU BUY...learn from my mistake..even read the other "5Star" review...its says that they were sold a car with issues...stay away..

This is by far the absolute best place to buy and trade a car. No junk cars at this place, very…read moreclean automobiles and they stand behind there cars they gave me a 30 day guarantee on a 2008 MKZ took it in to get break light replaced, mechanic looked the car over needed a few minor things fixed and Carpros picked up the tab and gave me a car to drive while mine was being serviced. Do yourself a favor check this place out when your in the market for a great used car. You won't be disappointed