This place has nice salespeople, but I have to wonder if their "veneer" of pleasantness is to get…read moreyou to walk out with a car that's damaged. We bought a 2016 Hyundai Roadster with 65,000 miles in June 2024 for our son who is in college and needed a car to make work opportunity easier. It runs, so that's good. This is being written less than 30 days from the car being bought, but we don't have time to drive four hours round trip to get this car exchanged due to the stuff below (he goes to school in Texas, so that's also complicated), but I feel it's more important to make people aware of this. The dealer failed to disclose the following defects which did not present themselves in the test drive, but they were caught when we got the car checked by a Hyundai service location in my son's TX college town: 1. A loose positive battery cable which was causing the car to almost switch off on our drive back. I thought it was the "safe mode" that happens in Hyundais, but the mechanic we paid $70 to fix this in OKC said it was as simple as that. 2. The right rear view mirror was loose upon driving it on the highway for an hour, and that's $750 to replace and paint. 3. The under shield is missing that would cost $236. What we DID notice in the test drive is that the electrical head unit (the screen that has all the interactive display options on the dashboard) didn't work. The dealer said it was the actual material screen itself, and not the interior electronics. They knocked $350 or so off the price of the car to compensate for it because they said I could take it to a dealer and get it replaced for the same basic price by buying it online and then having that mechanic install it ("7 minute" repair, the dealer at Infinite Routes Auto said). This is COMPLETELY A LIE. The repair is to cost $2,526.42 with labor and parts. This is so duplicitous, to sell a car with this many defects. Sure, you can say, "Buyer beware," but this is really deceptive. I'm filing a complaint with the state and national governmental offices about this dealership, and I'm reposting this review to all known online sites that allow reviews of businesses.

DO NOT PURCHASE THE EXTENDED WARRANTY This dealership is a…read morescamhouse. They are very slow and will lie to you face with a smile. I did not receive my title for 2 months I was charged 8 THOUSANDS DOLLERS more than the sticker price because they claim you have to pay for a tracking device on the vehicle. Everyone here has lied to me multiple times and stopped answering my calls. I am considering legal action against them.

Purchased a 2018 Dodge journey. Had it a little over a month. The motor is not working. It…read moreoverheat. Oil is leaking into cylinders 1 - 3. The piston rings are worn-out. I am told I will have to get a new engine. I am very disappointed with this. And there is something wrong with the milage on the car.

8-22-25 9:01am…read more talked to Mike Kirkpatrick, the owner. My life situation; I am 74-years old, and a disabled Marine for 54-years, 1971. I live 75-miles away, in Stillwater, OK. I have lived alone have little use of L-arm, and a bad sciatic nerve on my R-leg. We talked, I asked endless details; is the car a good ride, how are the shocks, is everything working on the car, have you driven the car, what is the condition outside and inside, how is the stereo/CD, is there anything I should know, does it have a clear title, A/C, heater working good? Told him again, "The last thing I want is to take an Uber back home, are we clear, Mike." Mike said, "ready to go now, works great." ...... 2:15 - Bought Lexus, the lady and Michael come out, say goodbye, and I am off. 2: 30 - the Temp gauge was on L, and never moved or got hotter, to the middle level. I had gone 12 miles, or so, and the A/C never got any cooler it stopped. 100 degrees in the car, shirt is sweated out instantly. 2:40 - the A/C shut off completely, was going 65 mph on the highway 2:45 - "Engine Check Light" was on there were cars all around the Lexus, got in the slow lane looking for a gas station. Go past 2 or 3 exits, nothing, finally 2nd street in Sand Springs. Just got off, and the engine blew up. Smoke from the engine, not steam, not good, at the corner of 2nd & Main. Not doing well, my shirt is sopping wet, feeling dizzy. I was about to pass out, just walked into the Tower Loans business 30-feet from the Lexus, sat in a chair. The sweat was washing my glasses off my face. Got cold chills, no good for Dylan, walked back outside left my briefcase and cane by my chair. 4:50 - Joe shows up, we talk, and I ask for his business card, I went back inside the Tower Loans, there was a large glass window to watch everything, Joe just leaves, with the Lexus!!!!! There is no legal documentation, I authorize the towing. *****Joe was hired by Mike, to come 30-miles, and get the Lexus??? NO PAPERWORK, I signed nothing! When the engine blew up, Joe said, "didn't have enough oil, probably!!!! I got the feeling, he did not trust, Mike... they might have done, some illegal business, together! 9-5-2025 - Mike has the Lexus car, and my $4700 of my money, and have not heard a word in 2-weeks!!! I have no idea, where the Lexus is Today, No Money, and NO documents!

They are the best! They have been so helpful and kind!! They will always work with you, just gotta…read morecommunicate what's going on and they will do EVERYTHING in their power to help resolve moments when you are struggling! I really can't thank them enough for all they have done for me and my car. If you get a chance, go see the crew and hopefully a new car too

Manager. Vehicle quality. Pretty much everything. Lots of problems with this dealer. Definitely…read morewould not suggest using this dealer.

Reasonable prices. Kind reliable service. Easy to get in for an oil change. A+++ Highly recommend!read more

From the owner: Primeaux Nitsubishi offers the best deals on New Mitsubishi and Quality Pre-Owned Vehicles…read more Specializing in Sports Cars, Foreign in Domestic. American Muscle or Japanese Ricers! Sales and Service.

It is my belief that they have the worst service department and manager, Theron, in Tulsa. The car…read moreis as expected but when a check engine light came on they could not properly diagnose the issue resorting to changing the engine. Really? I have many years in the automotive service business and there is always a cause to any complaint. Never once have they given one just kept throwing new parts at a problem. Now after changing the engine, which did not fix the problem, the heater core is plugged with trash from the salvage engine. To make matters worse they want to charge me 1700.00 to change it out. After hours of dialogue and explaining that it is not failed it is just in need of a flush, no dice. I strongly recommend avoiding this company!

I was recommended to try CarMax by my boyfriend, who did a lot of research and even reserved a few…read morecars for me online. Most of the vehicles were out of state, so i had 2 shipped to Tulsa. My first experience wasn't great. I initially worked with Tyler, who didn't seem to take me seriously. Because my license listed a different city, he assumed I was taking a 24-hour test drive out of town and denied me the opportunity. It left a bad taste in my mouth and made me hesitant to continue. Still, I had already shipped two cars in, so we decided to try again--and I'm glad we did. This time I worked with Maegan, and she completely turned the experience around. She was kind, professional, and actually treated me like a customer. I wasn't a fan of the automated text responses (those bots got confusing), but Maegan always helped clear things up quickly and made the process feel more personal. She assisted me with test driving the vehicles, navigating the trade-in process, and even using the 10-day return policy. I really liked both cars I shipped in, but ended up going with the Toyota in the end. It arrived later which is why I bought my first and ended up returning the car and getting the later. There were some hiccups with slow computers and what looked like system changes, which could easily frustrate anyone--but Maegan stayed patient and was incredibly helpful through it all. If you go to CarMax Tulsa, I definitely recommend working with Maegan!

Dale and I bought an escape from Charlie Ortiz and this week a 2014 Ford Focus Hatchback. We love…read moreboth cars and are delighted to keep doing business with Bill Knight Ford. Charlie makes the experience great with his friendly attitude, easy dealing with great prices and no games! He took us on a couple of test drives and helped us to select a good model with great gas mileage for Dale to drive to work. He is on the top of his game and always provides excellent service to us. We also had a great financing experience with Ryan Knight who made it the easiest purchase I have ever made. This is the only dealership to buy a Ford from so be sure to ask for Charlie and get the car you want with a great buying experience and no sales pressure...........just service to the customer and helping to meet the customer's needs.

Bought a brand new 2026 Ford Explorer for $56,000, and when I got home, there was a large scratch…read morewhere the paper plate was and never received a second fob that came with the new car. Upon contacting the general manager, he's ignored every request to have the car professionally repaired and nor have I received my second fob that comes with the car. Four attempts at reaching out to the general manager, and it seems that my requests fall on deaf ears, which leads to this horrible rating. If I could give them a zero, I would. I'm completely dissatisfied with them addressing this problem, but they were quick to take my $56,000. There is a reason this dealership has a huge number of dissatisfied customers, and the Ford Motor Company must not care that this dealership is being run by incompetent and inept management!!! Mr. Jim Farely should be ashamed of this dealership and its atrocious reputation. This is my 5th Ford and all future repairs and purchases will be in Fort Worth TEXAS from now on.

power steering failed. Car was kept for several days. Was…read moretold they couldn't diagnose what was wrong but would try a repair for $3000. No guarantee to fix problem. Took car to Vian to small repair shop. Fixed in 30 minutes. $100. Wasn't plugged in correctly,

I was looking for a specific truck online and found exactly what I was looking for at Jim Norton. I…read morehad called a few other dealers around the country with similar specs but those dealers all wanted to play games with pricing. I called and spoke to Austin McKinzie and told him the price I was looking to be at. It was an aggressive offer but instead of turning it down immediately like the other dealers he checked with his management and got back to me. Deal approved. Put down a deposit and booked my flight to Tulsa. Landed in Tulsa at 0900 and took an uber to dealership. Paperwork was pretty much ready to go and was deal was finalized before lunch time. This was the smoothest car buying transaction I have ever had. The lack of going back and forth with a salesman was a relief. Call and ask for Austin. If you have to fly to Tulsa it's worth it.