Maximus & Mario were amazing! Clear communication, great price , clean car . Fast paperwork. Appreciate the deal ! Maximus made sure I was taken care of since the very beginning! Can't wait to drive my new whip !! Come buy your guys new car here! You won't regret it !!! read more

Told them I was coming between 2:30-3:30 to see a specific car. I informed them which car I was coming for, and I arrived at 3:30 but they had to go get the car from another lot. They said it would take 20 minutes but it took over an hour and it seemed like they were tinkering on the car in the lot before they brought us out to see it. Overall we had a very uneasy vibe and left read more

Avoid them at all costs. When it got down to talking numbers I didn't even get to speak with the salesman because the manager hijacked the conversation and tried hitting me with the bait and switch. They'll buy modded vehicles purposely and will say they did the work themselves with no proof of invoices at all and will update their vehicles 7grand above sticker price. The manager told me I wouldn't find a nicer truck for the same price or cheaper and I told him bet, I got something way better. read more

Car Lux - Car Dealers Near Me - Lennox, California

Great place to get your time wasted, the manager refused to sell me a car after i told them i didn't want the 3k in useless dealer add ons. The sales guys were cool though. read more

They took my money and did not deliver my car that i paid them for! They are scammers / frauds. This started as West end motor company and the money was sent to Travis White under the car lux name. I have gotten a lot of lies that the car is on its way. Still no vehicle or refund. i reported this to the FBI, FTC, and local police. read more

very nice environment with friendly salesmen. I purchased my vehicle about 3 weeks ago. After my second week I was told that I had over $8000 in repairs needed. car runs great I just wish I was told about the repairs. most of there vehicles don't come with warranty so make sure you inspect it thoroughly!! read more

Bad bad!!!!! got a car from him. Computer went out first time getting it smog myself and it won't pass cause computers out. It won't read the computer take it up to them. They say it's not their problem. It's been two years but how would you know your computer went out until it's time for you to get it smog read more

Buyer beware. This is exactly why used car dealers get a bad reputation. We booked an appointment to see a car and were told we couldn't test drive it until the "numbers worked." First red flag. We told them we already had a pre-approval from our bank, but they claimed they worked with our lender and just needed our info to pull it up. We clearly said do not run our credit, and they assured us they wouldn't--yet they still ran it trying to beat our bank's terms. They never provided a full breakdown of costs, only the car price, DMV fees, and tax. Later we discovered hidden add-ons totaling about $2,500 that we had already said we didn't want. Once we insisted on paying only the car price plus DMV and tax, they suddenly lost interest in selling us the car. We walked away feeling lucky we didn't get stuck with a bad deal. Be careful--based on other reviews, this seems to be a pattern. read more

Worked with Ken on a Cayenne GTS. I didn't end up purchasing it, but the experience was fantastic. He wasn't pushy at all, and was super flexible with me on what I was looking for. I had a few concerns with the car, and Ken worked to ensure they were all mitigated. He's a super chill guy, and has great subject matter expertise. Would highly recommend working with Ken at car lux! read more

I refinanced the car and discovered my 24,000 mile warranty didn't exist and im out $2700. My refinance guy tried to get in contact with Car Lux and kept getting ghosted. Business feels very predatory here. Looking for a lawyer now. read more

First, Daniel was very responsive on getting us all the information on the car we wanted to purchase and did a fantastic job. After the purchase process, there were a few items that they agreed were going to be repaired before the car was shipped out (we live up North). Upon receiving the car a week and half later, only one item was fixed and the other two were not. The dealer since has not responded to our request regarding the other fixes. In short, they lack in communication and transparency throughout the post purchase process and don't come through on what was agreed upon. As a buyer make sure you document what needs to be done prior the purchase and make sure it's on the due bill. If you live locally, with the right salesman the process may have a different overall experience when buying a car. But if you're flying in (as we did) make sure you do your due diligence or walk away. Not worth the stress. There are other dealers that deserve your business. read more

Horrible experience, these people are not just dishonest thieves who favor contracts to harm the customer. The cars are not of good quality although they look very nice on the outside. I've had a car for a year that I bought from them and until now I've had to change the transmission, engine parts. The suspension was in really bad condition! Over five thousand dollars in arrangements out of my pocket, and I bought them an extended warranty. Nobody gave me a answer. The company behind the warranty is from them. Really everything about them is really sketchy. THE BAD REVIEWS DONT LIE! Stay away from this type of characters, the sellers hide so as not to show their faces and the manager or owner believes himself above the law. I wonder why the (BBB) Better Business Bureau has not taken action in this regard. This kind of people is what the Inmigration or ICE should focus on. Do yourself a favor and don't even try! read more

Car Lux - Licencia - Car Dealers Near Me - Lennox, California

If you loved getting strewed you should wear a dress and go to car lux. They are money hungry and it's all a scam. how they move is beyond pathetic . I recently got a car there and it wasn't worth it. read more

Pretty much terrible experience the whole time from the beginning. Ryan was very unhelpful. I understand he was new (April 2025). He gave empty promises (enthusiastically so!) and misinformation, leading to a whole complete work day wasted and 6 hour unnecessary drive. I was paying for the truck in cash, so no financing, and was told by Ryan the SCAM "theft patrol" BS was mandatory but then told it was optional by someone else, AFTER I SIGNED THE CONTRACT. They charge $1900 for this wiring harness (plugged into your OBD), that's their theft patrol that they will try to MAKE you get. Completely unnecessary if you are buying the vehicle out the door. The truck didn't even have main headlights. I had to drive 3 hours in the dark with side marker lights. We won't even get into the white smoke blowing out of the exhaust! Other than to say, since I am a novice car person and first time car buyer, I was taken advantage of and told "[they] would fix it if it was a problem later on" which is a total lie, because in the contract it says "no verbal promises were binding". That contract is so incredibly small printed that it is impossible to know what you are signing, as they are rushing you through it. Later on I see there was a page in there titled "Contract Cancellation Option Agreement" & it says they are supposed to present this to us, as an option. This was never mentioned. In fact, when I asked if there was any such option, I was told no. READ ALL THE PAGES OF THE CONTRACT. This is the Lennox location. These people are shady. Totally ghetto. My first clue should have been when there was absolutely no gas in the truck. Then after I asked them to put some in, they barely put enough in for the low gas light to go off. Total freaking dirty operators. Anything they could get to scam you and come up on more money, they will. The out the door price will be significantly higher than the sticker price.. over $5000 in my case. read more

Car Lux - "Theft patrol" extortion - Car Dealers Near Me - Lennox, California

Customer service, communication, professionalism. Emailing team could be better at communication and staff in back could be more respectful to other members. read more

Made an appointment to see a vehicle, Was not told at all it wasn't here kind of ridiculous to drive an hour for zero reason read more

Car Lux - Car Dealers Near Me - Lennox, California

Saw a truck on Autotrader Called them up just wanted to know if it's available before I drive up there Want to know if it has a clean title that's all If they can answer those questions I can drive up there to see the car I'm very interested They said it's best you come in ?? I understand Is it salvage or not ??? They can't tell me that Bad service don't recommend read more

Questionable business practices! Would not let us bring our own financing. Did not have the title to the vehicle so we were forced to go with their financing with an inflated interest rate because THEIR financing did not require the title. How do you sell a vehicle without a title?? Also attempted to add in some $2500 anti-theft "option" that was never discussed, they just attempted to push it through. Will never purchase from this unprofessional dealership again! read more

Ryan Hughes helped us with a smooth transaction. Ryan was kind and thoughtful and we would highly recommend asking for him for your next car purchase! read more

Daniel is one of the most professional salesmen I've ever encountered, even over the phone. When I arrived, the entire staff was fantastic, and the process was incredibly stress-free. If I ever need to buy another car, I will definitely be returning to them. Cars are A1 there and I love my Scat read more

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Incredible experience end to end with our Mercedes R-350 purchase from car lux. Staff was great, accommodating (even brought our dog chicken fingers), and transparent with the vehicles. Huge shout out to Peter for making everything happen so smoothly, and going above & beyond. We'll definitely be back the next time we need to make a purchase. read more

Car Lux - 2012 R-350 bluetec 4matic - Car Dealers Near Me - Lennox, California

I don't ever write reviews, good or bad. But I had to just to warn people of how horrible this dealership is. I talked to about five different people in one hour over the phone and none of them knew who I was. Nobody was taking notes and I kept getting forwarded to different people's voicemails. None of them sounded enthusiastic and acted like I was ruining their day by calling I've seen so many other bad reviews on here and that combined with their horrible customer service has scared me away from even going to look at the car PLEASE!!!! do not waste your time with these people. They clearly run a shady business and don't care whatsoever about their customers. I wish I could leave zero stars and I honestly don't know how anyone falls for this BS and actually purchases a car from them. Hopefully they're out of business soon. read more

I came there with no inquiry on my credit I now have four lol! Mind you my credit was 760 . Dropped it crazy just from them and watever banks they work with . Not worth it at all . Go some where else. Listen you have been warned. Wanted ten k down on a car with 90 k miles posted at 49 k My credit ain't trash , but t that's what it seems they are used to. Dealing with despeatre people who will accept anything. Not never been me . Bums hoping to get bigger chunk from commissions.stop it read more

Beware of this location. Do not even waste your time coming here unless you want to pay an extra $6,000 on top of the asking price of the car. They will slap on $3,000+ for assessory fees / theft and $3,000 for extended warranty. Non negotiable. Save yourself the time & hassle and go else where.. I do not trust doing business with them. read more

Hello. I found a car on the Car Lux site and visited the lot on a Sunday to see the vehicle in person. Eric Torres took me on a test drive and was very knowledgeable about the vehicle's history, especially the details of its CarFax report. He listened to my needs and assured me that he could speak with his colleagues in the Finance and Service departments on my behalf. He suggested that I have a pre-purchase inspection and gave me a reference. Not only did I use his reference, but I also had my own Inspector meet with Eric to inspect the vehicle. Eric explained the out-of-the-door costs and walked me through each step with a lot of patience. By Wednesday, I drove the car to my home. I got a great deal on an excellent vehicle. read more

I wouldn't trust these people at all. I took my son there to buy a car and workers passed us by but no one asked if we needed help. Finally we met someone and we told them the car we wanted. They wanted to draw up numbers before my son could even test drive the vehicle. We asked to test drive first and they said they weren't pulling the car out unless we come to an agreement with the numbers. We weren't concerned about the yet because we had all cash. So we played their game. The vehicle was being sold for 15k. After all of the things they try to add plus taxes they said it was 20k. The numbers don't add up. I told them to take off the alarm package and something else the added and the owner of the place tried his hardest to have us keep it. He even got an attitude and told me someone is coming in to buy it as is. So I began to walk away and he said wait hold on let me go talk to my salesman. After 15 minute wait the salesman came back and said we can sale it to you for 19340.00 and tried to shake our hand. My son asked them why were the taxes higher and the cost of the vehicle didn't go down as much if you took everything off we didn't want like the 2000k alarm and an extra amount for something else they tried to add. That in itself should've taken it down less than 18k. The salesman couldn't answer it. So we left him sitting there and went to new car dealership. read more

I inquired about a vehicle on Thursday and the response was to set up an appointment. I couldn't set a specific time only that I would come by on Sat after noon. Friday rolls around and Sara asked if I was still interested in the car. I said yes, is it still available? The answer was yes. I will come by tomorrow. Saturday morning I get a message if I was still interested. I was busy but had already told them I would be by after 12 pm. I drive an hour to get there and they told me the car was sold.one or two days ago. I showed them my correspondence and they said it's AI, there's no real Sara. Sorry about that, would you be interested in another car since you're here? Classic "bait and switch". read more

Made an appointment to see a car. Confirmed the car was there several times through text. After driving 20 miles to get here turns out they had me talking to AI and the car hasn't been on the lot for weeks but they still advertise it ... Horrible service. read more

Peter was truly great and the whole experience was very good. Got a great deal, and there was no pressure! Abbas in finacing was very fast too! read more

This place is phenomenal and the service I had was top tier. Working with Chanse was beyond my expectations. He made the whole process so comfortable and exciting. He's very professional and I am so happy to have worked with him. I would recommend Car Lux to my friends and family with no hesitation. Thank you so much Chanse!!! & Thank you Car Lux!!!!!! read more

Horrible service, poor communication. Very poor in responding. The adds they have are not truthful. They added $12k on top of what the car was listed at. When you try ask questions the manager in credit department gets loud and rude. I believe it's fraud, I don't think anyone will disagree, when you are a car at one price and two visits later the car you are trying to purchase again an additional $12 grand more. False advertising, make sure you ask what are the additional costs will be before you go in. They are dishonest so I don't think they would tell you. read more

Car Lux - If you are trying to purchase this one, be careful!!! Add $12k to that price. - Car Dealers Near Me - Lennox, California

Horrible service. Made an appointment with a sales person via phone, dude didn't even show up. Came in to check out a Mercedes they had and asked for a paper stating the price of the car, miles and year so I can bring the cash. They didn't want to print it out, they brought 3 different people and neither of them wanted to print out a PIECE OF PAPER with all the details of the vehicle. Waste of time and gas. Definitely DON'T recommend this place!!! Lost a cash buyer customer. Very unprofessional!!! read more

The car was nice and fair deal I just dnt like they act once you buy It's impossible get ahold of anyone I called so many times I get they seem like busy dealer but cmon they didn't provide Mechanical key just fob waiting for them mail it. They say anything get you to buy It just shady business practice Treat ur customer betters if u want them to go buy another car i mean deals are good but inability answer calls is ridiculous im surprised they rated this high. it if you have any issues or questions I wouldn't buy from them again Now have to refinance my car they could just answered read more

lots of fees and lots of excuses and that was before I took the time and gas money to travel there, thank you for being rude so that I avoided your money pit of a "store" read more

Goli was amazing! She helped me out from the first time I called and was very patient with all the questions I had about the car. Everyone on the lot was very nice and I'm glad that it wasn't too crowded. I would definitely recommend anyone looking for a nice quality used vehicle to come here because the cars are very nice and the staff is even better. Thank you again, Goli! read more

Horrible dealer, they lie about your qualifications only so they can run your credit. Asking for down before test driving a car

I went there with my wife planning to go home with the car that i saw online! The "salesman" was so rude from the beginning he answered every question that i have in a rude way making me feel less of him . The car had alot of damages exterior and interior and it was a 30k car not a cheap one when i asked why you guys didn't say anything about these damages he answered """why would i pit the car is damaged in the online post""" are you serious! You waisted me 2hrs driving just because you don't wanna be clear with people!! He didn't even wanted to listen to me to anything i was trying to say . Im not sure what was his name but he was a tall African American guy with . My worst customer service experience read more

The car I wanted to buy was sold out from under me while I waited over a week for a simple fax report. They kept asking to come in, and they strung me along--even though the car was already gone. Feels like this place is run by AI, not real people. I was promised a call from the finance team that never came. No one followed through on anything I asked for, and everything took way too long. I ended up buying elsewhere. Total waste of time. Worked with "Amy". read more

Waste of my damn time. Came to purchase a bmw and after going through the paperwork and waiting 3 hours (even though I had an appointment) they tried to swindle me with thousands of dollars in "ads ons" that were non negotiable. Spent 3 hours waiting while they went back and forth. Salesman Roberto had a nice personality but was not transparent about pricing from the beginning. He claims that he told us about the ad ons but he used very cryptic language that made it seem like the ad ons were a choice or option but apparently they were non negotiable. The owner Nick was the one who let us walk out without a deal. Very disappointed with this dealership and I would not recommend for anyone looking for truth and transparency when trying to purchase a vehicle. read more

They listed the truck I bought for $25,000 but when I went to buy it the final price was $36,000. How the hell do you justify adding 11 grand on top of the listed price. They tried to add in all this ridiculous add-ons and then tried to charge you for any customization the car had claiming they paid for the customization themselves when in fact the car was already like that when they obtained it. These guys are straight liars stay far away from them. And to top it off it's been almost 3 months and I still haven't received my registration or license plate. If I were that old ugly Arab guy I'd be careful coming home at night, it can be very dangerous doing shady business like that. I hope nothing happens to him, I'll keep him in my prayers. read more