As a mom of (6) I highly recommend this place. It's hard to get small tasks done sometimes with…read morelittle ones. I was able to sit in the car with the babies while they did our oil change and transmission flush. The guys were so friendly and being able to wait in the car was just so helpful! Will definitely be back!!

The guys at the Jiffy Lube in Culpeper, VA were incredible. They introduced me to the mouse's nest…read moreliving in one of my vents. Then they gave me advice about how to keep them from getting in . We laughed and joked and I felt so comfortable with the technicians there, that I will definitely be back.

I remember when this place was a Merchant's. It was a Merchant's for the longest time ever before…read moreit became an NTB and now I hear they're now owned by Mavis. That being said, I've seen management change up at this place over the years and I've had some pretty bad experiences from previous crews here, but I've found the best use for this place is in oil changes, tire services, brake services, and so on. The regular maintenance stuff. I'll add that we used to be able to bring our own brakes/rotors/tires here and only pay for the labor, but the last time (2023) that I tried to do this at this location, I was told NTB didn't allow that anymore out of some liability issue or something. So, it seems that you need to purchase one of their own products for those services. However, they let me provide my own oil and filter for oil changes, so I think it's case specific. The staff at this location have also been really kind, no rudeness, no issues, and I've never had to wait long for the regular maintenance stuff to come through. All-in-all, it's a decent shop from a large chain. Management seems better now than it was in the past.

Great experience at NTB The service was quick, the staff was…read morefriendly, and my car feels smooth on the road. I appreciated the clean waiting area and the clear explanation of the work done. I'll definitely be coming back for future maintenance.

Today was my first time having work done on my daughter's car. Both Joss and Kevin were friendly…read moreand I knew immediately it was the right shop. Professional staff with years of experience. Don't hesitate, these guys are a pleasure to work will.

If you think you need help from this place , think again. I have called asking to make appoint…read morefront end alignments and each time I was told that they were booked out two weeks . Thats normal what isn't normal is being added to a call back list and never getting a call back. Called asking about tire prices and an appointment to have them installed (6 tires on a dually and premium tires to boot. That's two weeks plus and we'll call you back , no call back . So I call back and ask can I purchase the tires ahead of time and make sure they're waiting for me when you guys make an appointment for me ? No we don't want a pile of tires in the way ... call you back to make an appointment in about two weeks..Now four weeks have gone by I'm in a waiting list for tires and I call back wondering if they have an opening yet ? We don't have a waiting list like that sir. Well I was told four weeks ago there was a waiting list and it would be two weeks to get in , then I called again and was told I was still on the list and now four weeks in total have gone by and I'd just like to buy some tires and get them mounted. It will be about two weeks and we'll call you back and let you know when your tires are in . Then they hung up and never got any information from me so they don't know who to call. Months pass and I never get a call , I go and get tires from somewhere else . Now I need some tires foam filled for a specific application. I call them again because the internet says they foam fill tires . I spoke with someone and they told me that they couldn't get the price right now and that someone would have to call me back.... Can't say their work is bad because they won't do anything for me . However their communication is deplorable .

Same as CARS...shysters. Overpriced, poor workmanship. Anyone can create a professional website…read morebut the proof is in the pudding. Go elsewhere.

This business continues to outperform all others in the area. Their customer service is excellent…read moreand they can be trusted as being honest. They will go out of their way to ensure you are satisfied. This is my go to auto service shop.

Took today off to get some work done again today . The shop was packed and even with being packed…read morethey were still polite and helpful and found a place to fit me in. Standing by for finish work

I've chosen this place twice before, today 6/24/2025 is my 3rd time and Justin is always welcoming…read moreand up front very honest and always get the job done. pricing is fair. Go check them out

My vehicle was taken in to address a rough idle. The shop failed to find the issue and claimed that…read morethe alternator was broken although it was functioning properly when dropped off. I was then overcharged for the replacement alternator. On top of this, there was a failure to address a warning light on the odometer. And, finally, I had a bad interaction with a lady hired for customer service. I would not recommend going to Integrity Automotive.

I was on a roadtrip when I started to have some car troubles. I am not from the area, and…read moretransparently I am quite clueless in relation to cars. I called up integrity auto and was immediately greeted with kindness and understanding. They got me all sorted out and helped me get back on the road. I wish I Iived a little closer so I could return to them if I ever needed additional services.

I won't be back. I called and made an appointment yesterday for 9:00AM this morning and the cost is…read more$120. Upon arrival I was told that the owners truck was stuck on the lift and it would be at least a half hour before he would arrive and remove it from the lift. I left and returned an hour later and they took my car in and I was told the service would take 45 minutes. An hour and a half later I received a text from the company that told me I had 10 immediate services required including battery terminal replacement, fluid changes and recommend new tires. Note: I just had the tires replaced by another company the day before. When I get to the counter the tech asks me if I have any questions about the text I received and I said No but I have a 20% Holiday Discount I printed from their website. The woman at the counter said my total would be $118 and I asked about the 20% discount and she said my $12 discount was included. I told her 20% of $120 is $24. And she said "this is what the system is telling me". I ended up paying $105 but when I got home I noticed a $8.64 job supply fee. What parts did they need to supply that I didn't receive?? Be warned. They are predatory. I won't be back.

Chris and his team are the best. Honest! I can't say enough great things. He has worked on our soon…read moreXB. Wouldn't go anywhere else

Bought four tires there today for my F-150 and agreed to pay to have them mounted and balanced…read more About 20 minutes later they called me back to the auto care center and informed me that my truck was too heavy to put on the lift. We're inform them that I only had about 3 or 400 lb in the back they then said that my frame was made weird and that was the reason they couldn't lift it. I'm almost 50 years old and I've been buying tires all my life and have never heard of such nonsense. But then as I was loading the tires I took notice of their shop help and it all became clear. I guess they get paid by the hour and make the same thing whether they mount my tires or not so they didn't care. No privately owned tire shop would have ever told me they couldn't mount my tires. Pitiful!!

Can't give a better review since they never do any work for walk ins. Been blown off twice and will…read morenow take business elsewhere. Also, they have some rules that NO other Walmart auto center in the country has. The male staff I've interacted with on both occasions have been borderline rude and short when asked questions or challenged on things they say. Guess they don't have to practice customer service when they are the only Walmart in a small town.

Great staff and great service! I tell anyone about Advance Automotive who asks me for a…read morerecommendation for automotive service. When I had my Audi A5 they took care of me and made sure I was in the know about everything they were doing. Give Advanced Automotive your time and they will make it well worth it!

These guys are amazing! Before I moved to Warrenton, I was told in Nashville that I needed new…read morerotors and brake pads and they quoted me a ridiculous amount. I didn't end up doing that. When I came here to get my brakes checked they said I didn't need new rotors or brake pads for another year or two. Saved me money and were completely honest when they could have said otherwise. Highly recommend!

Honest people with fair pricing. The wait can sometimes be long but if you go early enough in the…read moremorning it's usually not too bad. Everyone has always been really friendly and accommodating.

I have been a customer here for over a decade but I have found that knowledgeable service here has…read moregreatly decreased over the last couple of years. Recently took my car to be repaired at Integrity after it was displaying a code for cylinder misfire. I gave Integrity multiple chances to repair this issue and although they claimed to have fixed it with replacing spark plugs a couple of times, I had to keep taking the car back after it continued to stall out while driving, and overall paying about $1100 FOR NOTHING! It would even stall out 3 minutes away from the shop. Did they even test drive the car after they supposedly fixed it? They came to the conclusion that the only way to repair it is to replace the engine. They could get me an engine for about $6000. This just didn't sit right with me. I took the car to get a second opinion elsewhere. That mechanic said that my engine was in great condition and diagnosed my car with a bad fuel injector, repaired it, and only charged me $826. I've been driving my car for a few days now and it drives perfectly! I just can't bring myself to trust Integrity after this.