This isn't a traditional review because I haven't used Car Doctor for direct service yet--but I…read moreabsolutely will in the future! I felt compelled to share how much care and courtesy their team member, Nelson, showed me during two separate car issues. My elderly parents live in Culpeper, and I visit them every weekend. The first time we met Nelson, our car needed air. My husband and I went to three different gas stations (including the nearby 7-Eleven) and none of the pumps worked. We pulled into Car Doctor, and Nelson kindly drove our car into the garage to fill the tires. He completely refused to take any money for it. Just a few weeks later on a Friday after 5:00 PM, I was driving into town when I heard a loud pop followed by a heavy humming noise. A plastic panel on the bottom of my Prius had broken off and was dragging on the road. Even though the technicians had already gone home for the weekend, Nelson was still there. He immediately identified the problem, pulled the car in, and cut off the broken piece to create a safe, short-term fix. Once again, he refused to take a single dime! Just when I was losing faith in humanity, an honest, kind, and caring person like Nelson reminded me that great people still exist. This is small-town community care at its absolute best. While I was there, I also noticed the shop area was completely immaculate. I will definitely be bringing both my car and my parents' car here for all future services. I look forward to giving them my business!

We had an emergency issue on a road trip and luckily happened at the exit with Car Doctor and we…read morewere in and out in ten minutes! Truly amazing and quick service. Thanks team!

Great team , always come here to service personal vehicles as well as the work vehicles the price…read moreis great they do work as its requested the customer over all service is great, thanks jacob and his team for the amazing service and making the customer feel welcome . Thanks for the great and amazing service, keep up the great work.

Reasonably priced great service. You can watch them work. Used them in several states always…read morereliable.

I remember when this place was a Merchant's. It was a Merchant's for the longest time ever before…read moreit became an NTB and now I hear they're now owned by Mavis. That being said, I've seen management change up at this place over the years and I've had some pretty bad experiences from previous crews here, but I've found the best use for this place is in oil changes, tire services, brake services, and so on. The regular maintenance stuff. I'll add that we used to be able to bring our own brakes/rotors/tires here and only pay for the labor, but the last time (2023) that I tried to do this at this location, I was told NTB didn't allow that anymore out of some liability issue or something. So, it seems that you need to purchase one of their own products for those services. However, they let me provide my own oil and filter for oil changes, so I think it's case specific. The staff at this location have also been really kind, no rudeness, no issues, and I've never had to wait long for the regular maintenance stuff to come through. All-in-all, it's a decent shop from a large chain. Management seems better now than it was in the past.

I can't say enough great things about this location and the people who work here! Shawn and his…read moreguys took care of me not the first time but several times and they don't hesitate one second. Whether it's an emergency or just service they are top notched.

Great People. Great Service. In andOut in the timeframe…read morestated. Make sure to say HI to Alan!

I took my vehicle in for diagnosis and repair regarding three issues: an acceleration issue,…read morehandbrake repair and to assess the wear on my brakes and potentially have them replaced. While the first issue was a complex issue and could not find resolution with the assigned technician, I did not have a good experience with Jeff Grogan. At the end of their diagnosis, I received a call saying they were not able to replicate my issue and they had neglected to assess my brakes at all. As for the labor value of replacing my handbrake assembly, I was quoted $500 for the part and labor cost: a price that is much higher than what the prices returned by Internet searches.

Outstanding, super friendly and professional people. did what they said they would do ..Great…read morecommunication and professional documentation of the car's condition. Will definitely be using them in the future and highly recommended.

The work done here is great. They do a great job of diagnosing your vehicle's issues and getting…read moreyour vehicle back on the road. Everyone is very personable, too. They've gone the extra mile with our vehicles. We trust all our auto repairs with them and highly recommend them.

Absolutely the best mechanic work in the area. So pleased with the fair policies and complete…read morehonesty. I trust this business 100% as they have never been anything but up front with our family and treated us well. The owner is an outstanding person and master in his field.

After moving to Culpeper I was nervous about finding a good, reliable and honest car repair shop. I…read morethank the day I found Thompson. They have been wonderful to work with, go above and beyond to make sure we are safe to hit the road again. I highly recommend them .

Bought four tires there today for my F-150 and agreed to pay to have them mounted and balanced…read more About 20 minutes later they called me back to the auto care center and informed me that my truck was too heavy to put on the lift. We're inform them that I only had about 3 or 400 lb in the back they then said that my frame was made weird and that was the reason they couldn't lift it. I'm almost 50 years old and I've been buying tires all my life and have never heard of such nonsense. But then as I was loading the tires I took notice of their shop help and it all became clear. I guess they get paid by the hour and make the same thing whether they mount my tires or not so they didn't care. No privately owned tire shop would have ever told me they couldn't mount my tires. Pitiful!!

Can't give a better review since they never do any work for walk ins. Been blown off twice and will…read morenow take business elsewhere. Also, they have some rules that NO other Walmart auto center in the country has. The male staff I've interacted with on both occasions have been borderline rude and short when asked questions or challenged on things they say. Guess they don't have to practice customer service when they are the only Walmart in a small town.

Took today off to get some work done again today . The shop was packed and even with being packed…read morethey were still polite and helpful and found a place to fit me in. Standing by for finish work

I've chosen this place twice before, today 6/24/2025 is my 3rd time and Justin is always welcoming…read moreand up front very honest and always get the job done. pricing is fair. Go check them out

I had a great experience. Went in to get an annual safety inspection. Failed due to worn brake…read morepads, which i knew about but had forgotten. They immediately gave me a quote that was exactly in line with other quotes i had previously gotten, then proceeded to change the front brake pads while i waited. They even doubled up the technicians to speed things up as i was waiting on site. They were terrific; professional, very helpful, got the job done. I will use them again!

I am starting to experience similar issues to those reported by others who have dealt with this…read moreshop. Every time I take my car there, they seem to find additional problems, which has even made me wonder whether a new issue may have been intentionally created on one of my vehicles. They seem more focused on sales than customer service. I was overcharged for a service that was never performed, and they would have kept the charge on my bill if I hadn't caught it. On another occasion, I questioned whether my alignment was actually done because one of my tires began wearing unevenly. They then recommended replacing the tires and doing another alignment--even though I had paid them to do an alignment only a few months earlier. I would strongly recommend exercising caution when dealing with this shop. Double-check every charge on your bill, question all recommended services, and make sure you know what is already working or not working on your vehicle before bringing it in. Better yet, consider finding another shop you can trust. The shorter service representative at the front desk with the buzz cut comes across as subtly pushy and overly focused on costs and limiting discounts. I also found some of his interactions questionable, which made me uncomfortable and left me with concerns about his honesty and transparency. Overall, I simply did not feel comfortable dealing with him.

I called today to get a price on plugging a tire. The lady said $36. That is ridiculous!!!! How do…read morepeople come up with these ridiculous, price gouging prices!!!

My vehicle was taken in to address a rough idle. The shop failed to find the issue and claimed that…read morethe alternator was broken although it was functioning properly when dropped off. I was then overcharged for the replacement alternator. On top of this, there was a failure to address a warning light on the odometer. And, finally, I had a bad interaction with a lady hired for customer service. I would not recommend going to Integrity Automotive.