This isn't a traditional review because I haven't used Car Doctor for direct service yet--but I…read moreabsolutely will in the future! I felt compelled to share how much care and courtesy their team member, Nelson, showed me during two separate car issues. My elderly parents live in Culpeper, and I visit them every weekend. The first time we met Nelson, our car needed air. My husband and I went to three different gas stations (including the nearby 7-Eleven) and none of the pumps worked. We pulled into Car Doctor, and Nelson kindly drove our car into the garage to fill the tires. He completely refused to take any money for it. Just a few weeks later on a Friday after 5:00 PM, I was driving into town when I heard a loud pop followed by a heavy humming noise. A plastic panel on the bottom of my Prius had broken off and was dragging on the road. Even though the technicians had already gone home for the weekend, Nelson was still there. He immediately identified the problem, pulled the car in, and cut off the broken piece to create a safe, short-term fix. Once again, he refused to take a single dime! Just when I was losing faith in humanity, an honest, kind, and caring person like Nelson reminded me that great people still exist. This is small-town community care at its absolute best. While I was there, I also noticed the shop area was completely immaculate. I will definitely be bringing both my car and my parents' car here for all future services. I look forward to giving them my business!

We had an emergency issue on a road trip and luckily happened at the exit with Car Doctor and we…read morewere in and out in ten minutes! Truly amazing and quick service. Thanks team!

Great team , always come here to service personal vehicles as well as the work vehicles the price…read moreis great they do work as its requested the customer over all service is great, thanks jacob and his team for the amazing service and making the customer feel welcome . Thanks for the great and amazing service, keep up the great work.

Reasonably priced great service. You can watch them work. Used them in several states always…read morereliable.

I remember when this place was a Merchant's. It was a Merchant's for the longest time ever before…read moreit became an NTB and now I hear they're now owned by Mavis. That being said, I've seen management change up at this place over the years and I've had some pretty bad experiences from previous crews here, but I've found the best use for this place is in oil changes, tire services, brake services, and so on. The regular maintenance stuff. I'll add that we used to be able to bring our own brakes/rotors/tires here and only pay for the labor, but the last time (2023) that I tried to do this at this location, I was told NTB didn't allow that anymore out of some liability issue or something. So, it seems that you need to purchase one of their own products for those services. However, they let me provide my own oil and filter for oil changes, so I think it's case specific. The staff at this location have also been really kind, no rudeness, no issues, and I've never had to wait long for the regular maintenance stuff to come through. All-in-all, it's a decent shop from a large chain. Management seems better now than it was in the past.

I can't say enough great things about this location and the people who work here! Shawn and his…read moreguys took care of me not the first time but several times and they don't hesitate one second. Whether it's an emergency or just service they are top notched.

Same as CARS...shysters. Overpriced, poor workmanship. Anyone can create a professional website…read morebut the proof is in the pudding. Go elsewhere.

This business continues to outperform all others in the area. Their customer service is excellent…read moreand they can be trusted as being honest. They will go out of their way to ensure you are satisfied. This is my go to auto service shop.

Today was my first time having work done on my daughter's car. Both Joss and Kevin were friendly…read moreand I knew immediately it was the right shop. Professional staff with years of experience. Don't hesitate, these guys are a pleasure to work will.

If you think you need help from this place , think again. I have called asking to make appoint…read morefront end alignments and each time I was told that they were booked out two weeks . Thats normal what isn't normal is being added to a call back list and never getting a call back. Called asking about tire prices and an appointment to have them installed (6 tires on a dually and premium tires to boot. That's two weeks plus and we'll call you back , no call back . So I call back and ask can I purchase the tires ahead of time and make sure they're waiting for me when you guys make an appointment for me ? No we don't want a pile of tires in the way ... call you back to make an appointment in about two weeks..Now four weeks have gone by I'm in a waiting list for tires and I call back wondering if they have an opening yet ? We don't have a waiting list like that sir. Well I was told four weeks ago there was a waiting list and it would be two weeks to get in , then I called again and was told I was still on the list and now four weeks in total have gone by and I'd just like to buy some tires and get them mounted. It will be about two weeks and we'll call you back and let you know when your tires are in . Then they hung up and never got any information from me so they don't know who to call. Months pass and I never get a call , I go and get tires from somewhere else . Now I need some tires foam filled for a specific application. I call them again because the internet says they foam fill tires . I spoke with someone and they told me that they couldn't get the price right now and that someone would have to call me back.... Can't say their work is bad because they won't do anything for me . However their communication is deplorable .

Outstanding, super friendly and professional people. did what they said they would do ..Great…read morecommunication and professional documentation of the car's condition. Will definitely be using them in the future and highly recommended.

The work done here is great. They do a great job of diagnosing your vehicle's issues and getting…read moreyour vehicle back on the road. Everyone is very personable, too. They've gone the extra mile with our vehicles. We trust all our auto repairs with them and highly recommend them.

Absolutely the best mechanic work in the area. So pleased with the fair policies and complete…read morehonesty. I trust this business 100% as they have never been anything but up front with our family and treated us well. The owner is an outstanding person and master in his field.

After moving to Culpeper I was nervous about finding a good, reliable and honest car repair shop. I…read morethank the day I found Thompson. They have been wonderful to work with, go above and beyond to make sure we are safe to hit the road again. I highly recommend them .

Took today off to get some work done again today . The shop was packed and even with being packed…read morethey were still polite and helpful and found a place to fit me in. Standing by for finish work

I've chosen this place twice before, today 6/24/2025 is my 3rd time and Justin is always welcoming…read moreand up front very honest and always get the job done. pricing is fair. Go check them out

Brought my daughter vehicle for repairs, safety inspection and oil change. Customer service was…read moreoutstanding. The service experience was valued. Best regards, Thomas L

I had a great experience. Went in to get an annual safety inspection. Failed due to worn brake…read morepads, which i knew about but had forgotten. They immediately gave me a quote that was exactly in line with other quotes i had previously gotten, then proceeded to change the front brake pads while i waited. They even doubled up the technicians to speed things up as i was waiting on site. They were terrific; professional, very helpful, got the job done. I will use them again!

I've been going here for years and never had any issues. I bought a battery today. The one I…read more wanted and was in stock and the employees were very pleasant. I've had really bad experiences at auto zone and would never go back but never a prob at Advance. The employees seem like they enjoy their jobs.

The Advance Auto in Culpepper is not typical of the outstanding standard that this chain maintains…read more They refuse to grant refunds when they have sold you the wrong part, even when you intend to buy the correct one from them. Go to the location at Salem Church. They will take care of you.