If I could rate this experience a ZERO, I would. Absolutely disgusting customer service.
I drive a 2001 Honda Accord and this is my second time coming to this shop. The diagnostic fee is $70. Seems a little steep but I was advised the diagnostic fee would go towards repairs.
The first time I went in around April, my car had a service engine light on. He advised me I probably just needed an oil change. He charged me around $130 for a basic oil change. I'm no math wizard, but $30 (oil change) - $70 (diagnostic fee application) = -$40... so by this math, he charged me $85 in labor to change my oil. FYI, you can get an oil change for my car for $20 (Roseville, MI)... OK, whatever...
My car died driving on 696 during morning rush hour(s) traffic. I managed to make it to the shoulder of 696. I called doc repair around 10:30 to confirm we could drop my 2001 Honda Accord off in a few hours. The owner confirmed and stated he would look at it today (Friday), no problem. The tow truck took it to the owner around 12:30pm, we explained the situation and he stated again, he would look at it today (Friday) and give me a call that evening.
Lo and behold, no call Friday. I called him at noon (Saturday) and asked what the diagnosis was. He stated he had been preoccupied looking at the same car that came before mine. I asked him would he be likely to look at it, he told me he would try for tomorrow (Sunday) but it would likely be Tuesday when he would have time to look at it.
I hung up the phone and immediately contacted my boyfriend, who had referred to Car Doc. We worked on finding a tow truck to tow it 2 miles down the street, which ended up costing $60 (a steal for these parts, apparently - All American Towing!). We met the towing company at car doc and the owner got in a car and drove away.
I have a spare key to get into my car. I walked over to my car and noticed my door unlocked and my keys were tied to the steering wheel!!!
The tow truck driver started putting my car on his ramp. The owner came back and approached my boyfriend. My boyfriend explained we didn't have time to wait until Tuesday after we had been told Friday originally. The owner stated he would be able to look at it possibly Sunday, but definitely Tuesday. We politely declined and left.
My car is how I make a living and how I am taking a vacation Wednesday morning with my boyfriend. I have missed an entire day of work because of my car's failing, after I was told by the owner I needed an oil change and then was drastically over charged for the oil change. I would not recommend anybody take their vehicle to Car Doc. The service is not reliable, consistent, trustworthy, transparent or customer based. I am truly disappointed because I go out of my way to support local businesses. read more