Calibers Collision on Dorado -I am writing to formally express my frustration and disappointment…read morewith the service I received at your Dorado following the reassembly of my vehicle. After my insurance provider deemed my car a total loss, I chose to retain ownership and had to paid out of pocket for your team to reassemble the vehicle so it could be returned to me in safe and complete condition. However, upon receiving the car, I discovered that several parts were missing or left off entirely, including: * The mud flap * The trunk plug * Multiple under-carriage clips I find it unacceptable that, despite paying for the reassembly myself, the vehicle was returned in an incomplete state. These missing components are not trivial -- they are essential for proper vehicle operation, and protection. At a minimum, I expected that my payment would guarantee a thorough and complete reassembly of all original parts. I used Calibers for repairs on my truck and was very pleased, however after this event with my car, I will never return to Calibers for any type of service, nor would I recommend them.

Shout out to Tommy Holder at the Caliber Collision of 1st street & Marble, who helped me to get my…read morevehicle fixed. Him and his team went above and beyond in helping my car look brand new. I am super happy with the results. If you want your car back in better condition than you had it before your car crash then I highly recommend Tommy Holder to help you at Caliber Collision off 1st & Marble! You will not disappointed, trust me! I am extremely thankful with my outcome. Bring your car here for repairs and you will not be disappointed.

I left my vehicle to get repaired here. It was repaired quickly and the service was good. Front…read moredesk at the body shop was great. I ran into an issue picking up my vehicle because one of the service center people gave me the wrong hours and I was in a severe time crunch but Estevan went above and beyond and took my vehicle to a separate area that accommodated the hours I needed to pick it up during the next day. If not for his help, I would've had to pay out of pocket for a rental car and I would've been without my vehicle for a weekend that I really needed it for. THANK YOU ESTEVAN

They damaged our car and refused to acknowledge it even though there are photos proving same. And…read moretheir customer service is null. We purchased a 2017 Suburu in excellent condition early in January, only to have it back-ended two weeks later. It took several months for Progressive, the insurance company for the other driver, to set up an appointment to get our car fixed. We were thrilled when Progressive indicated Quality Collision was one of its preferred vendors. You were also our preferred vendor when we took the time to get our own three repair quotes. On our first visit to your shop,m we were greeted by Thomas Dilorenzo; he was respectful and professional. Thomas also helped us when we picked up the car on April 7. At the drop-off on March 31, we were told the job was estimated at five days. Once we discussed the job with Progressive and your shop a week later, we were told it could take ten more days. We called a week later and were told it would be ready by the end of that week, late on Friday afternoon or at the latest the next Monday. We called again the following Monday, and the car wasn't ready; I asked to talk with a manager and began talking with Edwin. He proved to be a valuable source of information and communicated with us frequently with updates and the reasons for delays. One of the things he mentioned several times was the importance of the quality check before the car left the lot. There were several issues ensuring the car was ready.  We finally picked up the car on Friday, April 7. When I say Edwin did a tremendous job building a relationship, I mean it. We were impressed with him and his commitment to customer service despite the number of issues he ran into with the car (none of them due to your shop). So impressed that we were going to bring the car back in and pay to have QC redo our hood (damaged by sitting under a sappy tree). I was already writing your stunning reviews in my head for Yelp and Google. And then came Ron. When we picked up the car on a Friday, it looked great, except for one issue. The front windshield was cracked all the way through. It was not cracked when we took it into QC. When my husband asked about it before driving off, Thomas took photos and reviewed the original photos. He determined that there didn't appear to be a crack when we brought the car in. He said he would check with Ron the following Monday to see if it could be sent to accounting. Thomas also mentioned QC had this issue recently on another car. Unfortunately, we received a phone call from one of your younger staff the following Monday, telling us Ron denied the claim to replace the windshield. I'm not sure why Ron didn't contact us. I called Edwin and requested he intervene; he tried, with no result. After we got the car home, we also realized that fasteners are missing on the rear-left wheel well, creating a rattle in that corner, and it may also be coming from the rear bumper liner on the right side. This is after having our car in quality check for days. When I contacted QC again to ask for your email addresses, I was told that the person would have to get Ron's permission to give me your emails. I explained I wasn't asking for personal information, just your business emails. I was told again the person couldn't do that without Ron knowing first. As you can imagine, between being told the claim was being denied (and essentially accusing us of trying to defraud you), all those weeks of hard work from Edwin building a long-term relationship with us were dashed to pieces in a few short minutes. Ron couldn't even call us and tell us his decision; he had a younger staff member do it. Yikes. Cowardly move.

Brought my Mercedes RV in to repair the front-end after a collision. I was impressed by Loid's…read morefacility, but moreso by the professionalism and support from Jerome, my service advisor. From his knowledge of the repair, to the detailed estimate, working with insurance on my behalf and keeping me fully informed throughout the process, I was completely impressed. The work they did was high quality, clean lines on all the new parts and the paint was a perfect match even though my RV is 10 years old. I'd recommend Loid's for your repair service, especially if you have a Mercedes as their authorized Mercedes repair shop made the difference in the quality and overall customer experience I had. Thank you Jerome & team!

Loids did an outstanding job on my car after hitting an Elk. The car looked brand new. I admire…read moretheir battle with the insurance company to only replace with original parts. If you want it done right, go to Loids!

I went here for body work after being rear ended on interstate in hit and run. There was a wait for…read morethe initial estimate of a couple weeks, but they did a great job. Very professional. I was pleased with color match work with a silvery color I was told is hard to match.

$2100 for my car to look like new again, and well worth it. I can't tell you what they did, but I…read morecan tell you they did it well, quickly, and with professionalism.

I'd had some Collision work done it Caliber Collision, and I got my car back in the windshield…read morewasher motor was not working. It has been damaged.. I went in and talked to Jay. It was very helpful. They checked to verify it needed to be replaced and ordered the part. Once he informed me that part was in scheduled an appointment and I went back in. Immediately got me in the car in the back. I waited about 20 to 25 minutes. Had a little popcorn in the waiting room.. the car is finished. She brought it back upfront and I was on my way. I have to see these guys were polite in the customer services. Very good as well as follow up. I would highly recommend.

The staff was very friendly and helpful on the repairs of my Camry. I was surprised when I received…read morethe call that my car was ready sooner than expected and they even washed my car for me and had it looking brand new. I'm very impressed with the work completed and would recommend Caliber to anyone needing repair work.

This is the Ultimate body shop! My vehicle looks so good. The extra time they took to make it right…read morewas well worth it. What a great job! I will definitely use them again if I have another accident. .. but let's hope I don't have another accident!

I only take my truck to this location because Alex and the A&R team provide quality work and…read moreexcellent, honest customer service. I highly recommend them!

Took my car in for a hit and run. The body work was pretty good, matched paint well, listened to my…read morerequests (though pushed back more than you'd want), and you can't really tell my car was hit. However, when I picked up the car white dust (assuming something to do with paint or filler) was all over my back seat / floor area, one of my back doors was missing internal parts (back doors were not damaged so no reason to touch them), tire valves were missing caps (why?), and the car reeked of ammonia mixed with some acidic cleaning agent (assuming trying to cover up the ammonia smell). They also never called me to pick up my car or to drop off my car (though the guy at the front desk claimed they did) so I was stuck with a rental for much longer than necessary. I would really only recommend this place if, like me, this was one of the few body shops that works with your insurance company.

Person over the phone was extremely rude and talked to me as if I was "stupid" and uneducated, I…read morewould have to assume it's because of my speech disorder, but I truly don't know. All I wanted was an accurate price. How do you expect to get business when you speak down to your customers and try to interrupt them when they explain that the customer service is bad. I hope the person does not speak like that to other customers.

Had some repair work done here. ABQ Collision did a great job…read more Repair cost was reasonable, and Leroy did his best to make sure that all of my questions were answered and concerns addressed. During the repair, ABQ Collision forgot to re-affix the under-tray, which came lose, and replaced the entire thing at the cost of the part. Some areas for improvement: 1. ABQ Collision did not promptly let me know that my replacement headlamp had arrived and I could bring my car in. I found out the part was there when I called to check since I hadn't heard anything for a while. 2. ABQ Collision was reluctant to admit that the under-tray issue was their fault, and did charge me around $60 for the part. I would have expected that to be written off since that was their mistake and the cost was relatively small. Still, I'd gladly come back.

I'm so happy with the service at ABQ Collision! I recently paid off my car and with that comes…read morerepairs and updates I wouldn't otherwise do. My passenger side headlamp was out. I know the dealership could do it but why go there when there are other (closer) options in town. I found ABQ Collision on another search site. I called and made an appointment for a lightbulb replacement and headlamp restoration. It was seamless and the service took less than 24 hours. The price was very reasonable! When I picked up my car I was so pleased with how clear the headlamps came out. It was just like when I drove my car off the sales lot for the first time. Leroy does quality work and will answer all your questions. He was exceptional and I will go to him for any future auto body needs. Thanks again.